Kingswood Mount Care Home

Springwood Avenue, Woolton, Liverpool L25 7UW
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8.8 60 Reviews
  • Kingswood Mount Care Home, Liverpool
Kingswood Mount Care Home is a purpose built home and is situated in Woolton, some 7 miles from Liverpool in a very quiet, pretty location, surrounded by trees and extensive private gardens.

Harbour Healthcare have very recently acquired the home and brought along extensive experience of delivering high quality, personalised care. The understanding of individual needs of nursing and residential residents, coupled with understanding the challenges faced by those who suffer the impact of dementia on their lives, will ensure that the home operates to the highest of care standards. Dedicated training and leadership will ensure that the care team benefit from this enhanced focus on all that is essential for the best of care for residents.

Kingswood Mount Care Home is undergoing a programme of updating and refurbishment. Resident rooms are being redecorated with a feature wallpapered wall with the resident choosing colours and décor. The gardens, conservatories and lounges are also receiving the same care and attention, the whole emphasis is to improve the place residents call 'home'. Harbour Healthcare strives to ensure that residents feel settled, safe and 'at home' always.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Kingswood Mount Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • John Kelly (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Kingswood Mount Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Kingswood Mount Care Home has a private car park with parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Kingswood Mount Care Home Reviews (60)

8.8

Kingswood Mount Care Home has a Review Score of 8.8 (8.798) out of 10, based on 17 reviews in the last 2 years.
Over all time Kingswood Mount Care Home has 60 reviews.

Overall Experience
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Date Published
  • 60
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Reviewer Connection to Kingswood Mount Care Home
  • 30
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Total of 60, showing 1-20
Review from J M (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Kingswood Mount Care Home that the staff are very caring and very easy to talk to. When you are in the home you can see how well the residents are well looked after and always very clean and treated with dignity.
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Review from S F (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall opinion of Kingswood Mount is nothing short but exceptional. Every time I visit my dad, I'm so impressed with what's available and what's on offer. I feel comfortable leaving dad as I know he's in safe and caring hands.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Kingswood Mount Care Home

Thank you for your comments about your experiences at Kingswood Mount Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have an amazing day and see you soon!

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Review from Sandra J (Wife of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Kingswood Mount in April 2025 since then iam am happy with the care my husband receives I feel all staff are amazing the nursing team have made me feel more relaxed within in myself with the care they are providing.
Reply from Tina Thompson, Regional Manager at Kingswood Mount Care Home

Thank you for your review of Kingswood Mount. We are delighted that you are happy with the care your husband receives and you are able to relax knowing that the team are providing good care

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Review from Izzy K (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came here 2 weeks ago , staff are lovely too soon to really say if mum will settle in on but ok so far, rooms are adequate and meals look nice , mum was in hospital before she arrived so seems to be settling in ok
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Review from Hannah W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has settled in really nicely here in the past month, and we're really pleased with the staff and how happy he seems here.
Staff are lovely and have been really reassuring with meeting his needs and with ensuring both his physical and mental well-being.
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Review from Pam D (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was admitted to Kingswood Mount three and a half years ago during covid, during the time she was there she was shown nothing but kindness care and love from all the staff, from the nurses care workers cleaners and maintenance workers, every member of staff knew mum and always engaged with her,
even the singers who come in on a very regular basis organised by the entertainment team always took time to speak to her and encourage her to sing along, for those that are able to get out trips are organised and our mum was able to participate in many of those. The staff are incredibly hard-working but always friendly and ready to listen to any concerns we might have had, Mum recently passed away at age 100 and my sister and I can honestly say we could not have asked for anything more than the care she received, the staff went above and beyond their duties. We would have no hesitation in recommending Kingswood Mount. Thank you to each and everyone of you.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your thoughtful review. I'm sorry that your mum has passed away but am happy to read what a full and happy life she lived at Kingswood Mount. Your review will help other care seekers to understand, first-hand, what life in Kingswood Mount is like. Thank you for your recommendation.With best wishes.

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Review from J T (Wife of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident at Kingswood Mount for 3 years and this home was excellent, giving him excellent care and protection at all times. The manager is amazing treating all residents with respect at all times along with the deputy manager. All the caring staff were faultless and showed him and all
residents love, care and respect.
The Nursing team and all the night staff were excellent too. In fact, the way this home is run is amazing.
This also includes all ancillary workers, showing respect in every way, and clerical staff too. The food is good with help given to residents who need help and encouragement to still enjoy their meals.
There is no fault at all I can give Kingswood Mount, just a lovely friendly and caring staff, highly recommended.
The staff here should be appreciated at all times.
Say yes to Kingswood Mount.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your thoughtful review. It's wonderful for the team to read what a positive impact they had, not only for your husband but for you too. Sharing your experience really enables new care seekers to have an honest perspective of life at Kingswood Mount. With best wishes.

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Review from Ashleigh S (Friend of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited with a friend to spend some time with her grandmother, I would just like to say how friendly, caring and helpful the staff are, it's in a lovely setting with surrounding parks, and the home itself feels very homely and warm, would recommend.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your wonderful review and 5-star rating. It's great for other care seekers to read what your experience of Kingswood Mount has been. With best wishes, Managing Director.

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Review from L T (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled so well and is loving all the entertainment that's organised by the activity organiser.
A member of staff in particular has been brilliant at finding lost items (Dad loses something every week).
Everyone is so lovely and we know Dad is very well cared for.
Thank you.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

It's great to read that your dad is enjoying life at Kingswood Mount and that you know your dad is very well cared for.

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Review from D V (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come in the staff are very cheerful. They are very helpful when asked questions. Have a lovely rapport with Dad, cannon fault attention he gets and enjoys all facilities.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for taking the time to write a review. Thank you also for giving us such a great rating.

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Review from L P (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been in the care home, he has been treated with respect. The activities are brilliant for my dad. He loves music and singing and always gets involved with these activities. The staff are second to none, they're brilliant with Dad.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a fantastic review! Thank you so much for taking the time to share your dad's experience of living at Kingswood Mount. This is so helpful to new care seekers to have a first hand account. With best wishes, Managing Director

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Review from Craig S (Son of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is exceptional. Dad has settled in very well. Staff are very caring and are brilliant in all that they do.
Keep up the grand work.
It's nice to know Dad is in a well-cared-for place, which gives us the family piece of mind. With huge thanks to all staff. Best regards.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a fantastic review and rating. Thank you so much for taking the time to share your thoughts. It's great for new care seekers to read how positive life is not only for the residents at Kingswood Mount, but also their wider families. With best wishes, Managing Director

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Review from Thomas P (Grandson of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid at all costs! I would not home my dog in this place, the staff are clueless and the management do not understand what it means to manage a care home. No accountability when it comes to the care of residents, or at least not when it came to my grandad.
The staff were incompetent, I actually had
to ask a family member if one of the staff members worked there or if they were a resident. This staff member was being led around by the hand of another staff member and being instructed on what to do, he didn't look as if he could look after himself, never mind vulnerable elderly men and women.
The management are not fit to run their own bath, never mind a care home looking after vulnerable human beings. The manager was incompetent and would not take any accountability for the situation we had with our grandad, comparing the bed sores his staff had caused to a blister he had on his foot.
Do not put your loved ones in here, not worth the stress and worry!
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

I am sorry you feel this way.
I am very aware of the circumstances regarding your grandad's stay at Kingswood Mount. Please do contact me at info@harbourhealthcare.co.uk should you wish to discuss further.


With best wishes,
Honor Keatley
Managing Director

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Review from Ann P (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
After a lot of searching for a home for Dad, we unfortunately chose Kingswood Mount. Dad went downhill from day one. Nobody to answer questions we had concerning Dad's health or care. No communication between staff. Dad's meals went from solid food to pureed food many times. When Dad became very ill,
staff showed no care for Dad at all, but covering their own backs. Please don't put your loved ones in this home.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

I'm sorry that you do not feel that your experience of Kingswood Mount was as positive as you expected it to be.
I am aware of the situation regarding your Dad's health. Should you wish to discuss this further, please contact me at info@harbourhealthcare.co.uk.
With best wishes

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Review from Claire K (Granddaughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid this home. I have tried to write a review to tell people how our experience was with this home but it’s not allowed.
If you’re looking at this home do some research on all platforms that you can.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

I'm sorry that you do not feel that your experience of Kingswood Mount was as positive as you expected it to be.
I am aware of the situation regarding your Grandad's health. Should you wish to discuss this further, please contact me at info@harbourhealthcare.co.uk.
With best wishes

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Review from Thomas M (Grandson of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
As a family, we were very disappointed with the level of care my grandfather received during his time living at Kingswood Mount. He is currently in hospital where he has been for the last five weeks. He will not be going back to this place when he is discharged. Please see my reviews for this place
on other platforms.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

I'm sorry to hear that you feel that your grandad did not receive the care he should have. I have discussed this with the home.
I hope your grandad's health continues to improve.
With best wishes,
Honor Keatley
Managing Director

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Review from Barbara D (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
On first impressions, we thought this would be a great home for Dad.
How wrong we were.
Within the first week, it was obvious there was no attention to detail in basic personal care.
Dad would be dressed like the gentleman he is one day. The next he would have half the amount of clothes on and
look like an unruly teenager. So upsetting to see Dad this way. No dignity and respect given.
The same disregard was given to his food, one day he was given fish and chips, the next puréed beans (slop) there was no communication or consistency with the care provided.
You could never get an answer to any concerns as everyone you asked either didn’t get Dad up that day or was working upstairs that day.
We visited every day in the eight weeks Dad was in this home. Thank god we did.
Dad ended up really ill (which was avoidable).
I wouldn’t put anyone who was dear to you in this home. From the management down, there is no concern or empathy given. Absolute disgrace.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

I'm sorry your experience of Kingswood Mount wasn't what you had hoped it would be for your Dad.
I have spoken to the home to understand better the circumstances around your Dad's stay and transfer to hospital.
I hope your Dad's health continues to improve.


With best wishes,
Honor Keatley
Managing Director

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Review from Carol G (Wife of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have full admiration for the staff and carers, they are friendly, caring and always obliging. My husband settled easily and is well cared for, for which I am truly grateful.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you for leaving your review. It's lovely to read that your husband has settled well. I look forward to meeting him when I am next at Kingswood Mount.
With best wishes.

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Review from Colin D (Son of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Kingswood Mount mid-May 2023 after being in a residential home for almost 2 years. I wasn't sure if my mum was going to live for very much longer when she moved here, but the improvement in her appearance and her dementia had been massive. My mum has put weight back on, she knows
who we all are when we visit and is so much more aware of her surroundings. A massive thank you to all the staff.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a wonderful review. It's great to read how well your mother is doing with the fantastic care delivered by our team. Thank you so much for sharing this.
With best wishes.

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Review from Jean C (Sister of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my sister hasn't been at Kingswood Mount Care Home very long. The whole family are pleased with the care and progress she has made.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your review. It's great to read that your sister is doing well. Best wishes

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Current Review Score: 8.8 (8.798)

Overview of Review Score

The Review Score of 8.8 (8.798) out of 10 for Kingswood Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.798 for Kingswood Mount Care Home is calculated as follows: ( (121 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (47 Very Poors x 1) ) ÷ 203 Ratings = 3.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingswood Mount Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

John

John Kelly

Job Title: Home Manager Joined: 2022

Hi, my name is John. I am the Home Manager of Kingswood Mount Care Home.


I have been a nurse since 2002 and have been a Home Manager since 2012.


What keeps me doing the role is a sense of family and community. I don’t see the nursing home just as a nursing home, I see it as a big house and at the core of the house is family. That family includes the team, the residents and the resident's families and loved ones treating each other with respect and dignity what a good family should do. It's a sense of belonging to the community that brings out the best in all of us and my home at Kingswood Mount Care Home feels like it very much belongs to the local community. A good manager involves everyone in decisions and choices that are made for the home, and I want all our families to also feel part of our big family.

Clare

Clare Stanton

Job Title: Deputy Home Manager Joined: 2015

Hello, my name is Clare. I am the Deputy Home Manager at Kingswood Mount Care Home.


I have worked in social care for over 20 years within dementia and residential settings across Liverpool. I joined Kingswood Mount Care Home as a Senior Care Assistant in 2015; in that time I have gained a lot of experience and knowledge within the management setting, I am also working towards completing my level 5 in leadership and management to further my skills within my role.


I take pride in working at Kingswood Mount Care Home and working alongside our incredible and talented team. I believe everyone should be treated with dignity and respect and all our team members to promote person-centred care to our wonderful residents.


I feel I am a very approachable and positive person and will always be happy to stop what I am doing to talk to anyone of our residents/staff and families.

Karen

Karen Owens

Job Title: Activities Coordinator Joined: 2014

Hello, my name is Karen. I am the Activity Co-Ordinator at Kingswood Mount Care Home.


I joined Kingswood Mount Care Home in 2014 working as a Care Assistant on days/nights which I enjoyed very much. I was then given an opportunity to apply for the activity role here at Kingswood Mount Care Home, and I am so glad I did! I find this role very rewarding and fulfilling, as to see the enjoyment that our wonderful residents get when doing activities with them is amazing. I feel I make a huge difference in their daily life and I get to spend quality time with the residents either on a 1-1 basis delivering person-centred activities or within the group. We do a wide range of activities here at Kingswood Mount Care Home throughout the day and also have live entertainers in and our residents love to have a good knees-up and a dance!

Frequently Asked Questions about Kingswood Mount Care Home

What types of Care is Kingswood Mount Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingswood Mount Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Kingswood Mount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingswood Mount Care Home to the centre of Liverpool?

5.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingswood Mount Care Home to verify any information. View our terms and conditions. Kingswood Mount Care Home has an Enhanced Service - more info.