Kingswood Mount, Liverpool, Merseyside
Kingswood Mount, Liverpool, Merseyside
Kingswood Mount, Liverpool, Merseyside

Kingswood Mount is a purpose built home and is situated in Woolton, some 7 miles from Liverpool in a very quiet, pretty location, surrounded by trees and extensive private gardens.

Harbour Healthcare have very recently acquired the home and brought along extensive experience of delivering high quality, personalised care. The understanding of individual needs of nursing and residential residents, coupled with understanding the challenges faced by those who suffer the impact of dementia on their lives, will ensure that the home operates to the highest of care standards. Dedicated training and leadership will ensure that the care team benefit from this enhanced focus on all that is essential for the best of care for residents.

Kingswood Mount is undergoing a programme of updating and refurbishment. Resident rooms are being redecorated with feature wallpapered wall with resident choice of colours and décor. The gardens, conservatories and lounges are also receiving the same care and attention, the whole emphasis is to improve the place residents call 'home'. Harbour strive to ensure that residents feel settled, safe and 'at home' always.

Please be assured that visitors are always welcome and should you wish to view the home in order to aid the search of care for a loved one, then please either telephone or call in.

Group: Harbour Healthcare Ltd

Person in charge: Sandra Watkins (General Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Speech Impairment • Stroke

Admission Information: All clients will have a pre-admission assessment. Ages 45+.

Single Rooms: 45

Rooms with ensuite WC: 19

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kingswood Mount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Kingswood Mount has a Review Score of 9.3 (9.311)

The Review Score of 9.3 (maximum of 10) for Kingswood Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Kingswood Mount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Kingswood Mount is calculated as follows: ( (216 Excellents x 5) + (59 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 298 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Kingswood Mount is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingswood Mount?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingswood Mount

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My friend was in 2 previous care homes which were not very good since moving to Kingswood Mount she has much improved, has gained weight and she is walking again. She joins in activities, she seems very happy in there and she interacts with other residents. All the above had stopped when in other homes and she looks clean and well looked after every time I visit her. Staff are always happy and smiling and nothing is too much trouble. It is a pleasure to visit keep it up guys.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Commercial Director at Kingswood Mount responded to this review on 28 Sep 2017:

Many thanks for your review, how pleased I am to hear such a success story! The team works so hard to settle new residents into the home and this sets them up well to enjoy their lives in their new home. The satisfaction they have from doing such a great job is evident. Kind regards.

My 90-year-old mother moved to this home in July 2017, after her previous home closed down.
This home is excellent, the staff and management are outstanding. Facilities and activities are lovely.
I could not be happier with her current care.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Commercial Director at Kingswood Mount responded to this review on 27 Sep 2017:

Many thanks for such a positive review of Kingswood Mount. I am so glad that you are able to report such good things about our home and staff team. Kind regards

My wife has dementia and had become too difficult to manage at home. My daughter and I feel so grateful to have got her into Kingswood Mount. The atmosphere is warm and relaxed and the environment is clean and bright. This is because the staff are exceptional. They are dedicated and conscientious in their work, which they accomplish with warmth, patience and good humour and where appropriate with a sense of fun, giving the impression of enjoying their work and having real affection for the residents. The residents' behaviour can be challenging at times, but the staff respond to such episodes with professionalism and skill and usually resolve them quickly through warmth, humour and affection. And all the staff work as a team - not just care and nursing staff, but domestic staff, kitchen staff, management and admin staff - and all of them are involved with the residents and contribute to their sense of being respected, valued and loved. Thank you all so much.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum has really settled well over the past year and even though her illness has rendered her less mobile the level of care is still outstanding and in fact has been wonderful to witness. The family and I are so grateful to the staff here who care and maintain my mums care to such a high standard and are a credit to their profession. I would not hesitate to recommend Kingswood Mount to anyone.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 08 Dec 2016:

Thank you for your wonderful review of Kingswood Mount. Your positive feedback about the care team will be shared and will be reassuring to those looking for care on behalf of a loved one. Kind Regards

The staff at Kingswood Mount are second to none, you couldn't ask for more. The pace is a lovely environment and well equipped. The manager was brilliant.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 08 Dec 2016:

Thanks for your comments regarding Kingswood Mount, much appreciated. Kind regards

This care home is by far one of the best I've been in that goes for everything the staff, room and equipment. I cannot praise this place enough.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 24 Nov 2016:

Thank you very much for your review. It was wonderful to receive such positive feedback about the team and care at Kingswood Manor. Everyone tries so hard to ensure that our residents are happy and well cared for and it gives great job satisfaction, to all, when that effort is recognised. Kind Regards

I am so impressed by the high level of care and attention my mother receives. I know that all her needs are being met which is far more than I could have achieved by having her live with me. All the staff are very caring and despite my mother's challenging behaviour at times, this care does not vary. I know when I leave her after my visits she is safe and respected.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 12 Sep 2016:

Thank you very much for taking the trouble to review the care and services at the home. Your positive feedback will give much confidence to those who are searching for care for a loved one. Kind Regards

My Mum has dementia and moved here about four months ago. What a difference in her since then! She isn't so upset or unsettled as she had been in the previous care home. She has put on weight and is laughing and smiling a lot more. The trained staff and carers are very patient and caring to her and she now is very settled because of their attention and kindness to her. The manager is very good and always knows how Mum is doing. The staff have a very good handover which helps with the continuity of care.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 27 Oct 2016:

Thank you very much for taking the time to review our home. Your comments are much appreciated by the hardworking staff team who do all they can to support our residents to be happy and well cared for. Kind Regards.

I have been extremely pleased with the care my dad has received since he arrived at Kingswood. I cannot praise all the staff highly enough. While dad has been at Kingswood he has been treated with great dignity and love. We as a family have also felt great support from the staff, feeling that we belong to an extended Kingswood family.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 16 Aug 2016:

Many thanks for taking the trouble to review our care and services. Your feedback is valuable for those searching for care so we very much appreciate your positive feedback. We will also be sure to share your comments with the staff team. Kind Regards.

When we were advised that dad needed to move from his previous care home, the overwhelming emotion was anxiety.
After almost 6months at Kingswood Mount, I feel blessed to have moved him here. The team of wonderful carers and nurses definitely go the extra mile to provide person-centred care.
They look after dad with love and kindness and support us all during difficult times. The atmosphere is welcoming and I genuinely feel I'm visiting dad in his own home.
I can't praise the team highly enough, from the welcoming first point of contact in reception to the catering staff, "handyman" and the domestic staff who all know the residents by name.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 15 Aug 2016:

Many thanks for taking the trouble to review the services and care at Kingswood Mount. I am sure that your positive feedback will encourage others who are searching for a care home will now take a look at the Mount. We will be sure to let the team know about your kind comments. Kind regards

After viewing a lot of care homes in the Knowsley area, we found Kingswood Mount to be the best. Staff and residents were always happy and pleasant. In the first few days if being in care there was a vast improvement. To see my dad out of bed and eating by himself was a pleasure. The active movement like this has not been done in weeks. I would recommend Kingswood to friends and family.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 12 Aug 2016:

Thank you very much for taking the time to review our care and services at Kingswood Mount. Your positive feedback will, I am sure, give confidence to those people still searching for care and hopefully the experience you have had shared will make a difference to them in considering the Mount as a 'forever home' for their loved one. As always, if at any time you do want to make a suggestion about how the care and services can be improved in the home, the team are more than happy to meet with you. They are all there to help and take great satisfaction from seeing our residents enjoy happy lives. Kind regards

My mother has been in Kingswood Mount since 2nd June 2016 after being severely neglected in her previous home. I've no complaints at all, the staff are fantastic, there is plenty of staff too. My mother went in with bed sores from her previous home but since she has come to Kingswood the sores are healing brilliantly which is a testament to the great work the team at Kingswood are doing. It certainly is a big weight off my shoulders that I know my mother is safe and sound.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 28 Jul 2016:

Thank you very much for taking the time and trouble to review Kingswood Mount in such a positive light. We hope very much that your experience will encourage others to consider the home for their loved one. As always, if you ever feel that there is something the home could improve upon, please be sure to mention it to the team. Thank you again and kind regards.

My mother moved here recently and I have been very impressed with the care she is receiving. There are plenty of staff and they are very approachable and helpful. My mother has settled in quickly and is enjoying the activities including a reading group, arts and crafts, gardening and singing.
I like the fact that there is a separate conservatory we can use when I visit my mum as it's a bit quieter and gives more privacy than the main lounge. If I'm there over a meal time the staff serve my mum's meal in the conservatory so I'm able to visit at any time of day.
There is a large garden with access from the lounge and conservatory, my mother enjoys going out but needs someone to take her as she is at risk of falling; the staff are enabling her to go out regularly.
I am very pleased we chose Kingswood Mount for my mother and I would highly recommend it to anyone looking for a nursing home for a relative with dementia.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff etc at Kingswood Mount are lovely and go above and beyond what is required at all times. Not only did they help my father settle in, they assisted his family in coming to terms with what was a difficult time/experience for the whole family. My father is now extremely happy, settled and enjoying the rest of life with staff whom feel and treat my father as family. The staff and assistant manager are real life superstars and heroes.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 16 Jun 2016:

What a wonderful review of our home, thank you very much for sharing a positive message about life in a care home. We are so glad that we meet your expectations for the care of your father, I will be sure that the team are made aware of your comments. They will be so proud of themselves, and rightly so! Kind Regards

From day one we were made to feel so very welcome, my dad has had a very varied life, and we thought he may not settle in too well, in fact the opposite happened. It has been so good for him, he is a new man, this home has brought him up to optimum health, can't explain what a relief it has been to know we have done the best thing for my dad.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 02 Jun 2016:

Thank you very much for this positive review, your feedback will certainly boost their team morale, so thank you for that. Kind Regards

The embellishment on the corridors has improved the appearance of the home, the use of aprons at mealtimes gives it a homely feeling. The curtains are beautiful and serve a useful purpose. Occasionally I have to wait a long time to be transferred from dining room to my room. Overall I am very happy here. I find the staff very pleasant, some of my visitors make comments of how nice the staff are.

How likely would you be to recommend Kingswood Mount? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 04 Feb 2016:

Many thanks for taking the time and trouble to review our home services. Since acquiring the home in 2015 every effort has been made to improve all aspects of the home and your valuable feedback will ensure we will continue to improve our services until everything can be rates as 'excellent'. We will be sure to let the home staff team know how much they are valued. Kind Regards

My mum prefers to stay in her room even for her meals and the carers allow this. All carers are excellent and mum is well cared for. I do not feel there is enough stimulation in the lounge and entertainment repetitive and on the cheap. I would like mum to have some one to one time as she doesn't go in the lounge, but she only gets this from family. Lounge is overcrowded and noisy. Entertainment in the manor house is far better.

How likely would you be to recommend Kingswood Mount? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 28 Jan 2016:

Many thanks for taking the time and trouble to post your review of the home. I perfectly understand your points regarding those residents whose preference it is to stay in their rooms, having the choice of where to spend your days is very important. As a consequence of your feedback, there will be efforts made to ensure an increase in frequency of room visits for your mother, should she wish this herself. Please be assured that the management team would be more than happy to meet with you and chat through any concerns which you may have, we are here to help with any aspect of your mothers stay with us. Kind Regards

My mother has only been in the home since June 2015. The home has only been taken over by the new owners in March 2015. We have seen vast improvements carried out and extra staff now working there. There are more permanent staff now which is far better for the residents rather than agency staff. It is nice to see a receptionist to greet you.
The home is very secure with systems upgraded recently. There is an enthusiastic team with good leadership. My mother has now settled there, having to leave her old home quite quick due to closure. There are very good plans in place for the future and regular resident meetings to keep us updated. Staff are very pleasant and are committed to the job. They are keen to have residents families be involved. My mother feels very safe there, I would recommend it to anyone.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 15 Jan 2016:

Many thanks for your review. It is good to know that the changes we are making in the home are being noticed and appreciated. Kind Regards

Cutbacks are affecting staffing, which leaves minimum staff to get residents up. The food could be improved upon, a more diverse menu, i.e including cheese and crackers as a pudding alternative. The home is clean and has been redecorated beautifully. Although the staff keep being changed and this makes the residents anxious.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Staff and management are excellent, helpful, very knowledgeable of my husbands welfare and can all answer my questions any time.
I am confident my husband is receiving the very best care and would highly recommend Kingswood Mount.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 08 Jan 2016:

Many thanks for this wonderful review of our care and services, it is much appreciated. Kind Regards

At the moment everything is very good staff are very helpful and polite, my mother's room is clean and comfortable and she is being well looked after.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 05 Jan 2016:

Many thanks for taking the trouble to review the home. I am sure that your honest feedback will be reassuring for other families looking for care. You must remember that if you have any issues, whatsoever, you must be sure to speak to the team, so that we can address any concern, no matter how small. Kind Regards

Since the home was taken over there has been a vast improvement in the décor of the home. Also there has been an improvement in care and activities. The layout of the lounge is better with seats in groups.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 22 Dec 2015:

Many thanks for taking time to review our home for Carehome.co.uk. I am sure that your review will encourage other families to consider the Mount for their loved one. Please be sure to continue to give feedback as this will our take service to the highest of quality standards. Kind regards

The home is clean always. The staff are very caring and helpful towards the residents and to the family. They help us, the family, to trust the high level of care and supervision she receives. We also like that there are lots of very varied activities throughout the week.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 15 Dec 2015:

Many thanks for your review. We very much appreciate you taking the time and trouble to do so. As always, should you have any feedback or comments then please do not hesitate to let us know - we want to be sure that we are always improving our service to our residents. Kind regards.

My mother has extensive care needs. Since she has been at Kingswood Mount, there has been a management change which has afforded a positive shift in her care and the homes décor and furnishings.
I would not hesitate to recommend this home. The staff are very caring and there are most staff per patient than I have seen in the three years she has resided here. They show a patient centred approach to daily life and nothing is too much for them, open to new ideas and criticisms. I feel that my mother is safe and definitely happy.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 27 Nov 2015:

I would like to thank you very much for your review of Kingswood Mount. Your kind comments will be shared with the team. There is still much to do at the home and we very much hope that you will continue to give us feedback to ensure that we keep to a resident focussed programme of change. Kind Regards

My dad has been in this home from 2014, it has not long been taken over by a new manager and staff, I am very pleased with the care, warmness and kindness of all staff. Things just seem to be getting better here from day to day, with days out and furnishing throughout the care home. Staff always there to listen to any concerns, all in all a very nice care home.

How likely would you be to recommend Kingswood Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Foreman, Business Development Manager at Kingswood Mount responded to this review on 22 Nov 2015:

Thank you very much for your kind comments, they are much appreciated. Kind regards

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