Kingswood Mount Care Home

Springwood Avenue, Woolton, Liverpool L25 7UW
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9.8 61 Reviews
  • Kingswood Mount Care Home, Liverpool
Kingswood Mount Care Home is a purpose built home and is situated in Woolton, some 7 miles from Liverpool in a very quiet, pretty location, surrounded by trees and extensive private gardens.

Harbour Healthcare have very recently acquired the home and brought along extensive experience of delivering high quality, personalised care. The understanding of individual needs of nursing and residential residents, coupled with understanding the challenges faced by those who suffer the impact of dementia on their lives, will ensure that the home operates to the highest of care standards. Dedicated training and leadership will ensure that the care team benefit from this enhanced focus on all that is essential for the best of care for residents.

Kingswood Mount Care Home is undergoing a programme of updating and refurbishment. Resident rooms are being redecorated with a feature wallpapered wall with the resident choosing colours and décor. The gardens, conservatories and lounges are also receiving the same care and attention, the whole emphasis is to improve the place residents call 'home'. Harbour Healthcare strives to ensure that residents feel settled, safe and 'at home' always.
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Care Provided by Kingswood Mount Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact Kingswood Mount Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kingswood Mount Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • John Kelly (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Kingswood Mount Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Kingswood Mount Care Home has a private car park with parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Kingswood Mount Care Home Reviews (61)

9.8

Kingswood Mount Care Home has a Review Score of 9.8 (9.774) out of 10, based on 13 reviews in the last 2 years.
Over all time Kingswood Mount Care Home has 61 reviews.

Overall Experience
  • 45
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  • 6
Date Published
  • 61
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  • 13
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Reviewer Connection to Kingswood Mount Care Home
  • 30
  • 11
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  • 2
  • 2
  • 1
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Total of 61, showing 41-60
Review from Ann L (Friend of Resident) published on 28 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was in 2 previous care homes which were not very good since moving to Kingswood Mount she has much improved, has gained weight and she is walking again. She joins in activities, she seems very happy in there and she interacts with other residents. All the above had stopped when in other homes
and she looks clean and well looked after every time I visit her. Staff are always happy and smiling and nothing is too much trouble. It is a pleasure to visit keep it up guys.
Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home
Many thanks for your review, how pleased I am to hear such a success story! The team works so hard to settle new residents into the home and this sets them up well to enjoy their lives in their new…read more
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Review from Geoff T (Son of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 90-year-old mother moved to this home in July 2017, after her previous home closed down.
This home is excellent, the staff and management are outstanding. Facilities and activities are lovely.
I could not be happier with her current care.
Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home
Many thanks for such a positive review of Kingswood Mount. I am so glad that you are able to report such good things about our home and staff team. Kind regards
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Review from Paul (Son of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has really settled well over the past year and even though her illness has rendered her less mobile the level of care is still outstanding and in fact has been wonderful to witness. The family and I are so grateful to the staff here who care and maintain my mums care to such a high standard and
are a credit to their profession. I would not hesitate to recommend Kingswood Mount to anyone.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thank you for your wonderful review of Kingswood Mount. Your positive feedback about the care team will be shared and will be reassuring to those looking for care on behalf of a loved one. Kind…read more
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Review from Jackie (Daughter-in-law of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kingswood Mount are second to none, you couldn't ask for more. The pace is a lovely environment and well equipped. The manager was brilliant.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thanks for your comments regarding Kingswood Mount, much appreciated. Kind regards
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Review from Mick (Son of Resident) published on 25 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is by far one of the best I've been in that goes for everything the staff, room and equipment. I cannot praise this place enough.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thank you very much for your review. It was wonderful to receive such positive feedback about the team and care at Kingswood Manor. Everyone tries so hard to ensure that our residents are happy and…read more
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Review from Jacky W (Daughter of Resident) published on 27 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has dementia and moved here about four months ago. What a difference in her since then! She isn't so upset or unsettled as she had been in the previous care home. She has put on weight and is laughing and smiling a lot more. The trained staff and carers are very patient and caring to her and
she now is very settled because of their attention and kindness to her. The manager is very good and always knows how Mum is doing. The staff have a very good handover which helps with the continuity of care.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thank you very much for taking the time to review our home. Your comments are much appreciated by the hardworking staff team who do all they can to support our residents to be happy and well cared…read more
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Review from Diana G (Daughter of Resident) published on 13 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed by the high level of care and attention my mother receives. I know that all her needs are being met which is far more than I could have achieved by having her live with me. All the staff are very caring and despite my mother's challenging behaviour at times, this care does not vary.
I know when I leave her after my visits she is safe and respected.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thank you very much for taking the trouble to review the care and services at the home. Your positive feedback will give much confidence to those who are searching for care for a loved one. Kind…read more
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Review from Susan B (Daughter of Resident) published on 16 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with the care my dad has received since he arrived at Kingswood. I cannot praise all the staff highly enough. While dad has been at Kingswood he has been treated with great dignity and love. We as a family have also felt great support from the staff, feeling that we belong
to an extended Kingswood family.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for taking the trouble to review our care and services. Your feedback is valuable for those searching for care so we very much appreciate your positive feedback. We will also be sure to…read more
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Review from David S (Son of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing a lot of care homes in the Knowsley area, we found Kingswood Mount to be the best. Staff and residents were always happy and pleasant. In the first few days if being in care there was a vast improvement. To see my dad out of bed and eating by himself was a pleasure. The active movement
like this has not been done in weeks. I would recommend Kingswood to friends and family.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thank you very much for taking the time to review our care and services at Kingswood Mount. Your positive feedback will, I am sure, give confidence to those people still searching for care and…read more
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Review from Helen (Daughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved here recently and I have been very impressed with the care she is receiving. There are plenty of staff and they are very approachable and helpful. My mother has settled in quickly and is enjoying the activities including a reading group, arts and crafts, gardening and singing.
I
like the fact that there is a separate conservatory we can use when I visit my mum as it's a bit quieter and gives more privacy than the main lounge. If I'm there over a meal time the staff serve my mum's meal in the conservatory so I'm able to visit at any time of day.
There is a large garden with access from the lounge and conservatory, my mother enjoys going out but needs someone to take her as she is at risk of falling; the staff are enabling her to go out regularly.
I am very pleased we chose Kingswood Mount for my mother and I would highly recommend it to anyone looking for a nursing home for a relative with dementia.
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Review from Lynn S (Daughter of Resident) published on 17 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff etc at Kingswood Mount are lovely and go above and beyond what is required at all times. Not only did they help my father settle in, they assisted his family in coming to terms with what was a difficult time/experience for the whole family. My father is now extremely happy, settled and enjoying
the rest of life with staff whom feel and treat my father as family. The staff and assistant manager are real life superstars and heroes.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
What a wonderful review of our home, thank you very much for sharing a positive message about life in a care home. We are so glad that we meet your expectations for the care of your father, I will be…read more
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Review from Karen D (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one we were made to feel so very welcome, my dad has had a very varied life, and we thought he may not settle in too well, in fact the opposite happened. It has been so good for him, he is a new man, this home has brought him up to optimum health, can't explain what a relief it has been to
know we have done the best thing for my dad.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Thank you very much for this positive review, your feedback will certainly boost their team morale, so thank you for that. Kind Regards
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Review from Jane F (Niece of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Cutbacks are affecting staffing, which leaves minimum staff to get residents up. The food could be improved upon, a more diverse menu, i.e including cheese and crackers as a pudding alternative. The home is clean and has been redecorated beautifully. Although the staff keep being changed and this makes
the residents anxious.
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Review from M O (Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The embellishment on the corridors has improved the appearance of the home, the use of aprons at mealtimes gives it a homely feeling. The curtains are beautiful and serve a useful purpose. Occasionally I have to wait a long time to be transferred from dining room to my room. Overall I am very happy
here. I find the staff very pleasant, some of my visitors make comments of how nice the staff are.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for taking the time and trouble to review our home services. Since acquiring the home in 2015 every effort has been made to improve all aspects of the home and your valuable feedback will…read more
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Review from L G (Daughter of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum prefers to stay in her room even for her meals and the carers allow this. All carers are excellent and mum is well cared for. I do not feel there is enough stimulation in the lounge and entertainment repetitive and on the cheap. I would like mum to have some one to one time as she doesn't go
in the lounge, but she only gets this from family. Lounge is overcrowded and noisy. Entertainment in the manor house is far better.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for taking the time and trouble to post your review of the home. I perfectly understand your points regarding those residents whose preference it is to stay in their rooms, having the…read more
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Review from R G (Son of Resident) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in the home since June 2015. The home has only been taken over by the new owners in March 2015. We have seen vast improvements carried out and extra staff now working there. There are more permanent staff now which is far better for the residents rather than agency staff. It
is nice to see a receptionist to greet you.
The home is very secure with systems upgraded recently. There is an enthusiastic team with good leadership. My mother has now settled there, having to leave her old home quite quick due to closure. There are very good plans in place for the future and regular resident meetings to keep us updated. Staff are very pleasant and are committed to the job. They are keen to have residents families be involved. My mother feels very safe there, I would recommend it to anyone.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for your review. It is good to know that the changes we are making in the home are being noticed and appreciated. Kind Regards
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Review from D J (Wife of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are excellent, helpful, very knowledgeable of my husbands welfare and can all answer my questions any time.
I am confident my husband is receiving the very best care and would highly recommend Kingswood Mount.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for this wonderful review of our care and services, it is much appreciated. Kind Regards
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Review from C T (Daughter of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the moment everything is very good staff are very helpful and polite, my mother's room is clean and comfortable and she is being well looked after.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for taking the trouble to review the home. I am sure that your honest feedback will be reassuring for other families looking for care. You must remember that if you have any issues,…read more
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Review from P M (Daughter of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the home was taken over there has been a vast improvement in the décor of the home. Also there has been an improvement in care and activities. The layout of the lounge is better with seats in groups.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
Many thanks for taking time to review our home for Carehome.co.uk. I am sure that your review will encourage other families to consider the Mount for their loved one. Please be sure to continue to…read more
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Review from K N (Daughter of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has extensive care needs. Since she has been at Kingswood Mount, there has been a management change which has afforded a positive shift in her care and the homes décor and furnishings.
I would not hesitate to recommend this home. The staff are very caring and there are most staff per patient
than I have seen in the three years she has resided here. They show a patient centred approach to daily life and nothing is too much for them, open to new ideas and criticisms. I feel that my mother is safe and definitely happy.
Reply from Alison Foreman, Business Development Manager at Kingswood Mount Care Home
I would like to thank you very much for your review of Kingswood Mount. Your kind comments will be shared with the team. There is still much to do at the home and we very much hope that you will…read more
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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Kingswood Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Kingswood Mount Care Home is calculated as follows: ( (125 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingswood Mount Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

John

John Kelly

Job Title: Home Manager Joined: 2022

Hi, my name is John. I am the Home Manager of Kingswood Mount Care Home.


I have been a nurse since 2002 and have been a Home Manager since 2012.


What keeps me doing the role is a sense of family and community. I don’t see the nursing home just as a nursing home, I see it as a big house and at the core of the house is family. That family includes the team, the residents and the resident's families and loved ones treating each other with respect and dignity what a good family should do. It's a sense of belonging to the community that brings out the best in all of us and my home at Kingswood Mount Care Home feels like it very much belongs to the local community. A good manager involves everyone in decisions and choices that are made for the home, and I want all our families to also feel part of our big family.

Clare

Clare Stanton

Job Title: Deputy Home Manager Joined: 2015

Hello, my name is Clare. I am the Deputy Home Manager at Kingswood Mount Care Home.


I have worked in social care for over 20 years within dementia and residential settings across Liverpool. I joined Kingswood Mount Care Home as a Senior Care Assistant in 2015; in that time I have gained a lot of experience and knowledge within the management setting, I am also working towards completing my level 5 in leadership and management to further my skills within my role.


I take pride in working at Kingswood Mount Care Home and working alongside our incredible and talented team. I believe everyone should be treated with dignity and respect and all our team members to promote person-centred care to our wonderful residents.


I feel I am a very approachable and positive person and will always be happy to stop what I am doing to talk to anyone of our residents/staff and families.

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Nicky Phillips

Job Title: Administrator

Hi, my name is Nicky, and I am the Administrator at Kingswood Mount Care Home

Karen

Karen Owens

Job Title: Activities Coordinator Joined: 2014

Hello, my name is Karen. I am the Activity Co-Ordinator at Kingswood Mount Care Home.


I joined Kingswood Mount Care Home in 2014 working as a Care Assistant on days/nights which I enjoyed very much. I was then given an opportunity to apply for the activity role here at Kingswood Mount Care Home, and I am so glad I did! I find this role very rewarding and fulfilling, as to see the enjoyment that our wonderful residents get when doing activities with them is amazing. I feel I make a huge difference in their daily life and I get to spend quality time with the residents either on a 1-1 basis delivering person-centred activities or within the group. We do a wide range of activities here at Kingswood Mount Care Home throughout the day and also have live entertainers in and our residents love to have a good knees-up and a dance!

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