Moss View Care Home

77 Page Moss Lane, Huyton, Liverpool L14 0JJ
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9.7 91 Reviews
  • Moss View Care Home, Liverpool
Moss View care home, located in the the attractive, semi-rural town of Huyton, on the outskirts of Liverpool, offers personalised residential, nursing and residential dementia care to older people.

The purpose-built home offers a range of single and en-suite bedrooms, as well as a fantastic wellbeing and activities programme, which includes regular coffee mornings and gardening activities.

The professional care team at Moss View take the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Huyton community, recognising the importance of social connection.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Moss View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Richard Holtby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (78)

Moss View Care Home Reviews (91)

Total of 91, showing 81-91
9.7

Moss View Care Home has a Review Score of 9.7 (9.707) out of 10, based on 20 reviews in the last 2 years. Over all time Moss View Care Home has 91 reviews.

Overall Experience

  • 58
  • 29
  • 3
  • 1
  • 0

Date Published

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3
6
20
71

Review from Denis I (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are hard working, kind and considerate. The home itself requires some upgrading of the facilities, both for the safety of the clients and visitors. Always been treated in a friendly and supportive way. Sometimes the rigorous timetable of changing patients who are incontinent means that they
may be left in discomfort for some time.

Reply from Tracy Johnson, Operations Director at Moss View Care Home

Thank you for your kind comments regarding our staff at Moss View, they work very hard to ensure all our residents are cared for to a high standard.

Regarding your comment that at times you found the support of those residents with continence issues to be delayed, the home is currently reviewing the resident's continence management and liaising with the continence team to ensure our residents are receiving the correct continence products and that staff are supporting them correctly and promptly.

May I take this opportunity to apologise for this shortfall which we aim to resolve expeditiously to the benefit of our residents.

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Review from Stan A (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, down to earth staff. Hard working dedicated nurses and carers. Always made welcome to visit. My 83 year old visiting Dad is made to feel valued during his visits. Thank you Moss View Care Home.

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Review from Margaret C (Sister of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident in 'Moss View Care Home'. Since she has been there, she has been looked after really well. All her needs are catered for. The staff are welcoming and friendly and if I have any worries they are sorted out. The home is well maintained and clean. The food is lovely and all of the
family are looked after when we visit. There are also plenty of activities for the residents and the families are always invited.

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Review from James B (Brother of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy since moving here. We are extremely happy the way staff are treating my brother. We have seen a massive improvement with him. My brother says he is very happy here.

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Review from S S (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved to Moss View from hospital. On his first day he was settled in as quickly as possible. Unfortunately his time here was short but he was cared for so well and all his needs were met. He passed so peacefully on a beautiful spring day in a peaceful atmosphere. The staff were all so supportive
to me as well. From my 1st visit to view the home to his final day everyone was so friendly, helpful and informative. I could not have asked for anything more.

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Review from Philip B (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few weeks I have not been too well. On top of my Multiple Myeloma and spiral cord compression, I developed another problem. I was on the floor, I turned to the nurses. They came and the compassion I received was second to none. You can't buy it.
With their help I was able to come out
of it. They made it much easier for me to deal with. What an example to their profession. Thank you from the bottom of my heart.

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Review from Rose B (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was ill vomiting, diarrhoea, the care given by the staff was wonderful both to mother and also to ourselves. All staff from kitchen, carers and nursing are all 100%. I would and have done recommended this nursing home.

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Review from J F (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you from my mum. My mum was in Moss View Care Home for ten years and in all that time she was always treated with dignity and love, as a visitor I was always made to feel welcome and I felt I made many friends because it was such a friendly place to be in. Everyone of the staff, cleaners and the
management gave 100% and I will miss going in to see them.

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Review from P M (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were very upset putting mum in a care home as it was getting difficult looking after her. It was the best thing for mum. She is up and about now interacting with people. I would recommend Mossview to anyone. My mum is treated with kindness, dignity and respect by all the staff (who are excellent)
hard working and dedicated.

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Review from Joe B (Son of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful day Christmas Day staff were amazing. Good selection of wonderful food cooked to perfection every member of staff happy a great feeling all over. Every thing has been great all year round. Well done to everyone.

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Review from Heather H (Daughter of Resident) published on 22 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last year of his life at MossView. He was so happy. They cared for him like a member of the family and he could truly say he felt very much 'at home' (something he never thought he would say about living in a nursing home). Despite being one of the most dependent residents, he was
never made to feel like he was putting anyone out when he needed help. He was always cared for promptly and with compassion. The rapport he had with the staff was heartwarming to watch, they truly made him feel very special and maintained his dignity at all times.


The standard of nursing care was very high (speaking as a nurse myself). He was always referred to other services as soon as required and this was always followed up on so there was never a delay; whether he needed to see a doctor, Physio, OT, Tissue Viability Nurse etc or whether he just needed his ears syringed or hearing aid checked.


The food is of a very high standard, and when dad didn't feel like eating what was on offer, they would make him whatever he asked for.


Dad's room was not big, but it had a lovely view over the gardens.


I would highly recommend this nursing home to anyone. Finding a good care home for your loved one is a minefield. Dad spent time in 2 other care homes before this one which left him traumatised. The staff in this home cared for him on every level with compassion and respect. For that I am truly grateful.


I want to congratulate the manager on the amazing job she does maintaining the highest possible standard of care for the most vulnerable members of our society.


To the Manager and every member of staff, thank you.

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Moss View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Moss View Care Home is calculated as follows: ( (166 Excellents x 5) + (64 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 232 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moss View Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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