Moss View Care Home, Liverpool, Merseyside
Moss View Care Home, Liverpool, Merseyside
Moss View Care Home, Liverpool, Merseyside

Moss View Care Home is located in Huyton on the outskirts of Liverpool City centre, a purpose built 77 bedded property offering dementia, nursing and residential care.

At Moss View residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is carefully designed to support mind, body and soul.

Chefs at Moss View Care Home pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Philip Daniels (Home Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Moss View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Moss View Care Home has a Review Score of 9.5 (9.511)

The Review Score of 9.5 (maximum of 10) for Moss View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Moss View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.511 for Moss View Care Home is calculated as follows: ( (228 Excellents x 5) + (84 Goods x 4) + (27 Satisfactorys x 3) + (11 Poors x 2) ) ÷ 350 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Moss View Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 17 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moss View Care Home?

  • Extremely LIKELY
    23
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moss View Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    10
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Really good care home, lovely staff, very pleased. Could not ask for anything better. Care first class.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can only say positive things. Mum appears to have been very happy during her respite stay. We have not visited as we live the other end of the country by my phone the staff have always been friendly and helpful. My elderly aunt visited and was very impressed - said it was a lovely home.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

So far quite happy with staff new management. Excellent, no complaints.

How likely would you be to recommend Moss View Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum is very happy at Moss View. It is mostly down to the staff, they are so lovely. She has been in Moss View for over 2 years now.

Mum is in Dodd unit and we are very happy with her care. The décor could be better and needs to be brighter.

How likely would you be to recommend Moss View Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

My mother has been a resident at Moss View since January 2017.

In that time, she has settled well and has a good relationship with all the staff, cleaners, carers and nursing staff all of whom take time to chat with mum, checking she is well and in need of anything.

As a family, we have no problems with our mum's care. Staff are all friendly and help when needed.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Over the last 6 months, the home has had many changes, new care staff, new manager as well as the patients needs becoming more demanding. After a rough start to the year, the home has turned around 100%. My aunt has been a resident at this home for 10 years, she is well cared for, well fed, clean and well looked after.

I have recommended this care home to many people, who have moved their family members into the care home and have been and still are impressed.
A huge thank you to an amazing team.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident at Moss View for 6 years until her death in February. My father has been resident here for 3 years. Moss View's greatest asset has always been the staff. Nursing, administration, and ancillary. They are and have always been efficient, caring, considerate and cheerful. We could not have asked for more. I have no hesitation in recommending Moss view, to everyone, without reservation

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family are very pleased with how our mum is cared for and looked after, we constantly comment amongst ourselves how lucky we were to place mum in Moss View. Keep up the good work!

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Family friend not been here very long, however, so far, from very few visits it appears to be a great place. The staff are all very friendly and welcoming and my friend seems happy with the events/entertainment available and has recommended on how great the food is!

How likely would you be to recommend Moss View Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I will always be in debt to the care given to my mother by the wonderful staff at Moss View Care Home. What they have done is unbelievable.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the care to be of a good standard. Carers are all pleasant and friendly. The care home is in need of refurbishment and looks very drab. The EMI unit does not smell fresh when you walk in and is in need of a deep clean. The tables and chairs and the small kitchen in EMI dining are not clean.

How likely would you be to recommend Moss View Care Home? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

HC-One, Careline Team at Moss View Care Home responded to this review on 04 Sep 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
At Moss View, we have a robust cleaning schedule in place and the domestic team conduct deep cleans of the unit on a weekly basis according to their schedules.
We are in the process of reviewing a refresh for the home and changing the colour scheme within the home.

I always found the management and staff to be most obliging and courteous to both my wife and myself.
Their workload is tremendous, having regard to the variety of tasks they have to perform, which they do so cheerfully. Having cared for my wife at home, I can readily appreciate what is required of them. Regrettably, there were times when assistance was not as readily forthcoming as would be desired due entirely to the fact that like most of the hospitals and care homes, there is understaffing.

How likely would you be to recommend Moss View Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Placing a relative in a care home is daunting. We experience all the emotions expected such as worry and anxiety however, we were relieved at finding Moss View. The care home has a lovely atmosphere and the staff are genuine, caring and compassionate, everyone has a smile for the residents and their families. Every member of staff is fantastic, the carers, the domestics, the kitchen staff and the management all do a wonderful job. The care our dad received throughout his stay was second to none and the family were able to continue being a family without the worry of looking after someone with dementia.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My Mum came to Moss View in January 2017. The care that my mum gets is fantastic, the staff are very caring and are amazing with my mum. The staff make you feel very welcome when we visit and if you have a got a question to ask it is sorted that day. My Mum has settled very well and had made new friends. She is going out on the trips which she enjoys. My Mum also enjoys the activities provided. I am really pleased with Moss View Care Home.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle has been here since October 16. He has always been treated lovely by staff been on outings and is very settled at Moss View.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are great. My mother although has passed away now was well looked after by the staff. The home could do with upgrading and all rooms should have vinyl floors because the carpets stink. It could do with a good upgrade on everything food was poor and didn't fit criteria in the brochure.

How likely would you be to recommend Moss View Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

HC-One, Careline Team at Moss View Care Home responded to this review on 18 Apr 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are replacing the carpets as part of the refurbishment. In the meantime we have purchased a new carpet washer which has eliminated the odours from the carpet.

My husband moved into Moss View in the summer of 2016. He had terminal cancer and was funded by CHC. The staff in the home provided wonderful care and dietary needs and made the last months of his life as good as they could be. They were also very caring and supportive of me, my sons and our extended family. The manager and two of the staff attended his funeral which was wonderful and he would have appreciated that.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We came here after strong recommendations from relatives and friends. A room was immediately made available which was a real bonus - thank you. Although a short stay mum was made to feel at home and we thank you for this.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum had been a resident at Moss View Nursing Home for two and a half years until September 2016 when she passed away. Our mum's care at the home was outstanding, the care staff worked to ensure mum and the rest of our family were kept up to date with any reviews and GP visits. Each and every member of staff could not have done any more than they had to ensure mum's care was excellent. Staff have supported our family as if we were their own. I cannot thank Moss View enough. Oustanding.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are hard working, kind and considerate. The home itself requires some upgrading of the facilities, both for the safety of the clients and visitors. Always been treated in a friendly and supportive way. Sometimes the rigorous timetable of changing patients who are incontinent means that they may be left in discomfort for some time.

How likely would you be to recommend Moss View Care Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Tracy Johnson, Operations Director at Moss View Care Home responded to this review on 08 Sep 2016:

Thank you for your kind comments regarding our staff at Moss View, they work very hard to ensure all our residents are cared for to a high standard.

Regarding your comment that at times you found the support of those residents with continence issues to be delayed, the home is currently reviewing the resident's continence management and liaising with the continence team to ensure our residents are receiving the correct continence products and that staff are supporting them correctly and promptly.

May I take this opportunity to apologise for this shortfall which we aim to resolve expeditiously to the benefit of our residents.

Great, down to earth staff. Hard working dedicated nurses and carers. Always made welcome to visit. My 83 year old visiting Dad is made to feel valued during his visits. Thank you Moss View Care Home.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

My sister is a resident in 'Moss View Care Home'. Since she has been there, she has been looked after really well. All her needs are catered for. The staff are welcoming and friendly and if I have any worries they are sorted out. The home is well maintained and clean. The food is lovely and all of the family are looked after when we visit. There are also plenty of activities for the residents and the families are always invited.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother is very happy since moving here. We are extremely happy the way staff are treating my brother. We have seen a massive improvement with him. My brother says he is very happy here.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was moved to Moss View from hospital. On his first day he was settled in as quickly as possible. Unfortunately his time here was short but he was cared for so well and all his needs were met. He passed so peacefully on a beautiful spring day in a peaceful atmosphere. The staff were all so supportive to me as well. From my 1st visit to view the home to his final day everyone was so friendly, helpful and informative. I could not have asked for anything more.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During the last few weeks I have not been too well. On top of my Multiple Myeloma and spiral cord compression, I developed another problem. I was on the floor, I turned to the nurses. They came and the compassion I received was second to none. You can't buy it.
With their help I was able to come out of it. They made it much easier for me to deal with. What an example to their profession. Thank you from the bottom of my heart.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was ill vomiting, diarrhoea, the care given by the staff was wonderful both to mother and also to ourselves. All staff from kitchen, carers and nursing are all 100%. I would and have done recommended this nursing home.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you from my mum. My mum was in Moss View Care Home for ten years and in all that time she was always treated with dignity and love, as a visitor I was always made to feel welcome and I felt I made many friends because it was such a friendly place to be in. Everyone of the staff, cleaners and the management gave 100% and I will miss going in to see them.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a wonderful day Christmas Day staff were amazing. Good selection of wonderful food cooked to perfection every member of staff happy a great feeling all over. Every thing has been great all year round. Well done to everyone.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The family were very upset putting mum in a care home as it was getting difficult looking after her. It was the best thing for mum. She is up and about now interacting with people. I would recommend Mossview to anyone. My mum is treated with kindness, dignity and respect by all the staff (who are excellent) hard working and dedicated.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My father spent the last year of his life at MossView. He was so happy. They cared for him like a member of the family and he could truly say he felt very much 'at home' (something he never thought he would say about living in a nursing home). Despite being one of the most dependent residents, he was never made to feel like he was putting anyone out when he needed help. He was always cared for promptly and with compassion. The rapport he had with the staff was heartwarming to watch, they truly made him feel very special and maintained his dignity at all times.

The standard of nursing care was very high (speaking as a nurse myself). He was always referred to other services as soon as required and this was always followed up on so there was never a delay; whether he needed to see a doctor, Physio, OT, Tissue Viability Nurse etc or whether he just needed his ears syringed or hearing aid checked.

The food is of a very high standard, and when dad didn't feel like eating what was on offer, they would make him whatever he asked for.

Dad's room was not big, but it had a lovely view over the gardens.

I would highly recommend this nursing home to anyone. Finding a good care home for your loved one is a minefield. Dad spent time in 2 other care homes before this one which left him traumatised. The staff in this home cared for him on every level with compassion and respect. For that I am truly grateful.

I want to congratulate the manager on the amazing job she does maintaining the highest possible standard of care for the most vulnerable members of our society.

To the Manager and every member of staff, thank you.

How likely would you be to recommend Moss View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Phil

Phil Daniels

Job Title: Home Manager

Joined: 2017

Description:

“I believe that kind care means offering choice and listening to people’s opinions on all matters relating to their care.”

Phil has gained over 10 years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Phil joined Moss View as Home Manager because he closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his
colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Moss View.

When asked what he enjoys most about his role, Phil remarked: “I just love spending time with our
Residents and their relatives.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Moss View Care Home