Moss View Care Home

77 Page Moss Lane, Huyton, Liverpool L14 0JJ
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9.7 91 Reviews
  • Moss View Care Home, Liverpool
Moss View care home, located in the the attractive, semi-rural town of Huyton, on the outskirts of Liverpool, offers personalised residential, nursing and residential dementia care to older people.

The purpose-built home offers a range of single and en-suite bedrooms, as well as a fantastic wellbeing and activities programme, which includes regular coffee mornings and gardening activities.

The professional care team at Moss View take the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Huyton community, recognising the importance of social connection.
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Care Provided by Moss View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Moss View Care Home to find out the exact price for your requirements.

Contact Moss View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moss View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Richard Holtby (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (17)

Moss View Care Home Reviews (91)

9.7

Moss View Care Home has a Review Score of 9.7 (9.655) out of 10, based on 17 reviews in the last 2 years.
Over all time Moss View Care Home has 91 reviews.

Overall Experience
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Date Published
  • 91
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Reviewer Connection to Moss View Care Home
  • 40
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Total of 91, showing 61-80
Review from Bill M (Son of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been involved at Moss View for about 3 weeks but I have to say we are very happy with the residential care being provided for my dad. The administration and nursing ide of a very high standard and nothing is too much trouble. Dad has settled in a great quicker than we had imagined and we put
that down to the staff who have all been marvellous. Thank you Moss View.
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Review from Jimmy H (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since March 2016 during that time mam has suffered a stroke which has left her vocabulary very limited. My family and I, during the time mam has been here, we could not wish for a better team looking after her. Keep up the good work.
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Review from Andrew W (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since January 2017, a difficult time for the family but the home and staff have been great looking after Mum and all her needs. The very few issues we may have had have all been dealt with an responded to by the professional staff. Mum is very settled and all the staff go out
of their way to ensure she is good 10/10
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Review from Tracey W (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum joined Moss View January 2018. she is looked after so much we, the family, can't thank everyone enough. Their care is so fantastic we tell the staff every time we visit.
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Review from Lorraine B (Daughter of Resident) published on 11 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum resided in Moss View, Dodd wing for two years up to her death in October 2017. My mum was extremely looked after by the manager and staff of Dodd wing. As a family, we will always be truly grateful for the care she received there. Person-centred care was forefront in the staff's practice.


Not

only did the staff support my mum but as a family, they supported us, especially through the difficult times, and leading up to her passing away. The staff work extremely hard, including the housekeepers and activity staff, and my mum was always spotless, as was her bedroom. My mum loved all the staff and as a daughter if gave me great satisfaction and peace that I knew she was well cared for. Moss View was recommended to me by a consultant psychiatrist, and as we are a family of nurses, we can not praise the staff enough for their true genuineness and professionalism.


Thank you all so very much, we will never forget your kindness.

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Review from Sue R (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Moss View in October 2017. She has mixed dementia. From day 1, I felt my mum has been well cared for. The staff in this unit are very caring. I feel they know my mum, her personality, her likes and dislikes, the food she can and can't eat. Mum is always clean and well dressed. Her hair
is styled neatly. These are the little touches that make a difference to me. Mum eats well and the food is a good standard. Mum even put on 2 kilos in her first few weeks. If I have any concerns, I can speak to any member of staff and I know they listen and action any worries I have. Any of our family or friends can see mum anytime and nothing is ever an inconvenience for the staff at Moss View.
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Review from David C (Son of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good care home, lovely staff, very pleased. Could not ask for anything better. Care first class.
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Review from Stephen P (Son of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can only say positive things. Mum appears to have been very happy during her respite stay. We have not visited as we live the other end of the country by my phone the staff have always been friendly and helpful. My elderly aunt visited and was very impressed - said it was a lovely home.
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Review from Marjorie H (Daughter of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far quite happy with staff new management. Excellent, no complaints.
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Review from M S (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very happy at Moss View. It is mostly down to the staff, they are so lovely. She has been in Moss View for over 2 years now.


Mum is in Dodd unit and we are very happy with her care. The décor could be better and needs to be brighter.

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Review from M W (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I find the care to be of a good standard. Carers are all pleasant and friendly. The care home is in need of refurbishment and looks very drab. The EMI unit does not smell fresh when you walk in and is in need of a deep clean. The tables and chairs and the small kitchen in EMI dining are not clean.
Reply from HC-One, Careline Team at Moss View Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
At Moss View, we have a robust cleaning schedule in place and the domestic…read more
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Review from Steven L (Son of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Moss View for 6 years until her death in February. My father has been resident here for 3 years. Moss View's greatest asset has always been the staff. Nursing, administration, and ancillary. They are and have always been efficient, caring, considerate and cheerful. We could
not have asked for more. I have no hesitation in recommending Moss view, to everyone, without reservation
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Review from A W (Friend of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Family friend not been here very long, however, so far, from very few visits it appears to be a great place. The staff are all very friendly and welcoming and my friend seems happy with the events/entertainment available and has recommended on how great the food is!
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Review from George C (Husband of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always found the management and staff to be most obliging and courteous to both my wife and myself.
Their workload is tremendous, having regard to the variety of tasks they have to perform, which they do so cheerfully. Having cared for my wife at home, I can readily appreciate what is required of
them. Regrettably, there were times when assistance was not as readily forthcoming as would be desired due entirely to the fact that like most of the hospitals and care homes, there is understaffing.
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Review from Christine G (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Placing a relative in a care home is daunting. We experience all the emotions expected such as worry and anxiety however, we were relieved at finding Moss View. The care home has a lovely atmosphere and the staff are genuine, caring and compassionate, everyone has a smile for the residents and their
families. Every member of staff is fantastic, the carers, the domestics, the kitchen staff and the management all do a wonderful job. The care our dad received throughout his stay was second to none and the family were able to continue being a family without the worry of looking after someone with dementia.
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Review from D H (Niece of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been here since October 16. He has always been treated lovely by staff been on outings and is very settled at Moss View.
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Review from Brian M (Son of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are great. My mother although has passed away now was well looked after by the staff. The home could do with upgrading and all rooms should have vinyl floors because the carpets stink. It could do with a good upgrade on everything food was poor and didn't fit criteria in the brochure.
Reply from HC-One, Careline Team at Moss View Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are replacing the carpets as part of the refurbishment. In the meantime we…read more
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Review from Jacqui M (Wife of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Moss View in the summer of 2016. He had terminal cancer and was funded by CHC. The staff in the home provided wonderful care and dietary needs and made the last months of his life as good as they could be. They were also very caring and supportive of me, my sons and our extended
family. The manager and two of the staff attended his funeral which was wonderful and he would have appreciated that.
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Review from J H (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came here after strong recommendations from relatives and friends. A room was immediately made available which was a real bonus - thank you. Although a short stay mum was made to feel at home and we thank you for this.
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Review from Barbara E (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum had been a resident at Moss View Nursing Home for two and a half years until September 2016 when she passed away. Our mum's care at the home was outstanding, the care staff worked to ensure mum and the rest of our family were kept up to date with any reviews and GP visits. Each and every member
of staff could not have done any more than they had to ensure mum's care was excellent. Staff have supported our family as if we were their own. I cannot thank Moss View enough. Oustanding.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Moss View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Moss View Care Home is calculated as follows: ( (131 Excellents x 5) + (64 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 197 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moss View Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Richard

Richard Holtby

Job Title: Home Manager

Introducing Richard Holtby
Home Manager at Moss View Care Home, Huyton, Liverpool


What does ‘kindness’ mean to you?
“Keeping an eye on the little things that make a difference to our residents' well-being.”


As a dedicated healthcare professional, Richard has gained a wealth of experience in providing care and support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked in the care sector as a qualified adult nurse for many years, Richard closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Richard remarked:
“I have always enjoyed working with people and like to make a difference to the people that I care for. I enjoy solving problems and finding solutions that meet the needs of my residents.”


Richard has also achieved much outside of work, with his proudest achievement being earning a degree as a mature student.


Outside of work, Richard enjoys spending time with his family and travelling in the UK and abroad on holiday.


If you would like to find out more about Moss View, Richard would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moss View Care Home to verify any information. View our terms and conditions. Moss View Care Home has an Enhanced Service - more info.