Moss View Care Home

Thank you all.

Thank you.

Thank you to everyone for their help and support in this difficult time for me.

We are all very grateful for what they did for my auntie during her final two years.

The whole team at Moss View were fantastic throughout dads almost three years in their care. I couldn't have wished for a more focused, friendly and professional team. They did everything possible to make dads time with them enjoyable. Through the difficult time at the end of his life, they showed great compassion to dad and also to all visitors and family members coming to see him. Many of the team were very upset when he finally passed away showing just how attached they had become.

Moss View, you should be very proud of all the staff. They are a credit to you and amazing selfless people.

Warm and friendly reception for visitors. Residents are treated with respect and understanding. Excellent level of attention.

There is a lightness of touch and humour that makes the atmosphere cheerful.

This support extends to the family too. Staff take time to get to know mum as an individual and personalise her care to meet her needs. A caring, homely environment.

Moss View is a warm and welcoming home. They look after the residents as if they were a family member. The staff (care workers, kitchen staff, cleaning staff, office staff, nurses) are all approachable, friendly, caring and nothing is too much trouble any time of the day. The residents' rooms are always clean and tidy.

Our thanks to the staff, nurses and everyone involved with Moss View to give our mother the best (very) care and we are so grateful. All round thank you!!

We have been involved at Moss View for about 3 weeks but I have to say we are very happy with the residential care being provided for my dad. The administration and nursing ide of a very high standard and nothing is too much trouble. Dad has settled in a great quicker than we had imagined and we put that down to the staff who have all been marvellous. Thank you Moss View.

My mother has been a resident since March 2016 during that time mam has suffered a stroke which has left her vocabulary very limited. My family and I, during the time mam has been here, we could not wish for a better team looking after her. Keep up the good work.

Mum has been a resident since January 2017, a difficult time for the family but the home and staff have been great looking after Mum and all her needs. The very few issues we may have had have all been dealt with an responded to by the professional staff. Mum is very settled and all the staff go out of their way to ensure she is good 10/10

Our Mum joined Moss View January 2018. she is looked after so much we, the family, can't thank everyone enough. Their care is so fantastic we tell the staff every time we visit.

My mum resided in Moss View, Dodd wing for two years up to her death in October 2017. My mum was extremely looked after by the manager and staff of Dodd wing. As a family, we will always be truly grateful for the care she received there. Person-centred care was forefront in the staff's practice.

Not only did the staff support my mum but as a family, they supported us, especially through the difficult times, and leading up to her passing away. The staff work extremely hard, including the housekeepers and activity staff, and my mum was always spotless, as was her bedroom. My mum loved all the staff and as a daughter if gave me great satisfaction and peace that I knew she was well cared for. Moss View was recommended to me by a consultant psychiatrist, and as we are a family of nurses, we can not praise the staff enough for their true genuineness and professionalism.

Thank you all so very much, we will never forget your kindness.

My mum went into Moss View in October 2017. She has mixed dementia. From day 1, I felt my mum has been well cared for. The staff in this unit are very caring. I feel they know my mum, her personality, her likes and dislikes, the food she can and can't eat. Mum is always clean and well dressed. Her hair is styled neatly. These are the little touches that make a difference to me. Mum eats well and the food is a good standard. Mum even put on 2 kilos in her first few weeks. If I have any concerns, I can speak to any member of staff and I know they listen and action any worries I have. Any of our family or friends can see mum anytime and nothing is ever an inconvenience for the staff at Moss View.

Really good care home, lovely staff, very pleased. Could not ask for anything better. Care first class.

I can only say positive things. Mum appears to have been very happy during her respite stay. We have not visited as we live the other end of the country by my phone the staff have always been friendly and helpful. My elderly aunt visited and was very impressed - said it was a lovely home.

So far quite happy with staff new management. Excellent, no complaints.