Moss View Care Home

77 Page Moss Lane, Huyton, Liverpool L14 0JJ
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9.7 91 Reviews
  • Moss View Care Home, Liverpool
Moss View care home, located in the the attractive, semi-rural town of Huyton, on the outskirts of Liverpool, offers personalised residential, nursing and residential dementia care to older people.

The purpose-built home offers a range of single and en-suite bedrooms, as well as a fantastic wellbeing and activities programme, which includes regular coffee mornings and gardening activities.

The professional care team at Moss View take the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Huyton community, recognising the importance of social connection.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

These prices are only a guideline, please contact Moss View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Richard Holtby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (78)

Moss View Care Home Reviews (91)

Total of 91, showing 41-60
9.7

Moss View Care Home has a Review Score of 9.7 (9.707) out of 10, based on 20 reviews in the last 2 years. Over all time Moss View Care Home has 91 reviews.

Overall Experience

  • 58
  • 29
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Date Published

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Review from Danielle P (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving mum into Moss View was a hard decision, but we knew we made the right decision during our first visit. There were plenty of activities taking place and staff were so kind and caring towards our family. Mum’s health has improved and she’s really happy here. From the administrator who is a lovely
lady to the domestic staff. Everyone is so helpful we couldn’t have wished for a better home.

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Review from U S (Niece of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If anyone should be considering a care home for a relative, please take time to visit Moss View Care Home. My aunt has been a resident at Moss View for 11 years. If it wasn't for the fantastic care she receives she would not be here. She is nearly 95.
The carers are devoted to the needs of their residents,
they are so kind and considerate. 22-months-ago the GP told us my aunt was so poorly, they didn't know if she'd pull through, due to the care she has received she is now the best she has been for years. It's lovely to see her so alert when we visit. All the staff work so hard, they are dedicated to the residents and their families, they are very supportive and helpful, all the staff are a credit to HC-one. A huge thank you to the new home manager who has improved the surroundings in the home in such a short period. New carpets and decoration, making Mossview into a lovely homely care home again. It just feels like one big happy family when you visit.

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Review from Janet W (Wife of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment we walked in we were met with quiet, confident smiles from everyone. The staff and residents were calm and welcoming. The unit is perfect for my husband. There is enough space for him to roam and sit when he needs to. The room is ideal and looks on a safe secure garden which we can access
easily. All the staff, care, housekeeping and admin know my husband and my relationship to him and care for us both extremely well.

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Review from N T (Niece of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome from the start. It was a big decision for us to put Mum in a care home, but when we viewed, nothing was a problem. Everyone is lovely.

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Review from Tom R (Son of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visit Moss View regularly but we both live some distance away and cannot get to Liverpool as often as we would like. We depend on the staff at Moss View to look after Mum and keep her safe. They do this very well and we really appreciate it.


Our mother is now very (very) old and needs

great care as she is unsteady on her feet. Also, her general condition varies on a day to day basis. The staff at Moss View give her really good support and seem to be very flexible in their approach; they allow days when Mum stays in bed and other days when they help her to enjoy the facilities in the lounge.


Visiting (and parking!) is easy and we are always welcomed by the staff. On occasion, we have been offered the use of one of the small, quiet, lounges to hold a little get-together. This makes for a pleasant and private time which makes a great change for Mum and gives us some "family" time which we all enjoy.


Thank you!

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Review from Linda S (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was a resident at Moss View for almost 2 years until she passed away on 28th December 2018. Throughout her stay, she received a very high standard of care and compassion from all members of staff, from all departments. Always treated with respect and dignity. Mum was fond of her carers and they
were always cheerful and attentive to her. We will never forget your support and kindness during those difficult weeks during and after her passing.
Thank you Moss View.

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Review from H R (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not only do the staff look after my dad but they support and care in their approach to my mum who visits dad regularly as she is obviously under stress not having dad under our care anymore. But relationship with staff has made this situation easier. Thanks to the excellent activity team who offers
such stimulating caring motivation to residents.

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Review from Michael O (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made welcome from the start. Feeling like home already. Great support help for our 50th wedding anniversary. 30-40 people came to celebrate in the home.
Staff approachable at all levels.

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Review from Denise L (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Moss View for the last few days of his life. He was treated with respect and kindness throughout his stay. The staff treated myself and my family very well and nothing was too difficult for them.

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Review from C D (Sister-in-law of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister in law is in Moss View. She is treated very well and with kindness and respect.
The home is a bit tired re the decor, but improvements are being made, but the most important thing to me is that my loved one is happy, respected and well cared for, which she is 100%.
The staff are all excellent.
Thank
you all.

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Review from J E (Niece of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my relative receives. Staff are lovely and caring, rooms are clean and he is well looked after.
I feel he is safe and content here.
Thank you.

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Review from Alan H (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some areas of the building require some improvement.
The management and staff are excellent, giving my mum the help and support that she needs.
Thank you to everyone for their help and support in this difficult time for me.

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Review from Sandra W (Niece of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Moss View is not as plush as some care homes I've seen, the standard of care and compassion provided by the staff is second to none. My auntie grew very fond of her carers, as they did of her. Despite her old age and frailty being compounded by a very unpleasant cancer, she received the best
of care and attention and staff always found time to speak to me and other members of the family.
We are all very grateful for what they did for my auntie during her final two years.

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Review from Dennis F (Son of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Moss View were fantastic throughout dads almost three years in their care. I couldn't have wished for a more focused, friendly and professional team. They did everything possible to make dads time with them enjoyable. Through the difficult time at the end of his life, they showed great
compassion to dad and also to all visitors and family members coming to see him. Many of the team were very upset when he finally passed away showing just how attached they had become.

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Review from Maxine D (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad was a resident at Moss View care home in the Dodd Unit from January 2016 to August 2018. Sadly he passed away on 16th August. I can't compliment the staff enough they are a fantastic caring team. I always felt such warmth within the unit and the staff work so hard in such a difficult job. Our
family can't thank them enough for looking after Dad and us in his final days.
Moss View, you should be very proud of all the staff. They are a credit to you and amazing selfless people.

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Review from D R (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly reception for visitors. Residents are treated with respect and understanding. Excellent level of attention.

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Review from Margaret R (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited a few times but have always been impressed with the warm and welcome reception of visitors.
The large lounge feels lively and homely and the staff are constantly in attendance for residents.
There is a lightness of touch and humour that makes the atmosphere cheerful.

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Review from Y S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my loved one.
Since moving in, my mum has been afforded excellent care and support. She is always treated with dignity and staff do everything possible to ascertain her views and include her in decision making.
This support extends to the family too. Staff take time to get to know
mum as an individual and personalise her care to meet her needs. A caring, homely environment.

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Review from D S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss View is a warm and welcoming home. They look after the residents as if they were a family member. The staff (care workers, kitchen staff, cleaning staff, office staff, nurses) are all approachable, friendly, caring and nothing is too much trouble any time of the day. The residents' rooms are always
clean and tidy.

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Review from G M (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was resident at Moss View. Her care at Moss View was excellent. The staff with total dedication and love, we, as a family, are so appreciative.
Our thanks to the staff, nurses and everyone involved with Moss View to give our mother the best (very) care and we are so grateful. All round
thank you!!

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Moss View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Moss View Care Home is calculated as follows: ( (166 Excellents x 5) + (64 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 232 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moss View Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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