Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.2 86 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.
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Care Provided by Broadoak Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1419
  • Self-Funded Residential Dementia Care: from £1419
  • Self-Funded Nursing Care: from £1628
  • Self-Funded Nursing Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1561
  • RESPITE Self-Funded Residential Dementia Care: from £1561
  • RESPITE Self-Funded Nursing Care: from £1792
  • RESPITE Self-Funded Nursing Dementia Care: from £1890

These prices are only a guideline, please contact Broadoak Manor Care Home to find out the exact price for your requirements.

Contact Broadoak Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Broadoak Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (120)

Broadoak Manor Care Home Reviews (86)

9.2

Broadoak Manor Care Home has a Review Score of 9.2 (9.202) out of 10, based on 36 reviews in the last 2 years.
Over all time Broadoak Manor Care Home has 86 reviews.

Overall Experience
  • 61
  • 16
  • 3
  • 1
  • 5
Date Published
  • 86
  • 1
  • 14
  • 36
  • 50
Reviewer Connection to Broadoak Manor Care Home
  • 34
  • 11
  • 8
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Julie A (Granddaughter of Resident) published on 28 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is very little activities for the residents, they are not taken out. The lounge can be a little crowded at times. It is difficult for relatives to have conversations due to space. The staff are extremely helpful and caring towards the residents.
Reply from Rose Pickering, Customer Service Administrator at Broadoak Manor Care HomeThank you for your review. Your comments are extremely important to us, and our residents' health and well-being is our absolute priority. We will discuss your feedback with the homes manager to help them continually improve their service.
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Review from Carina Z (Daughter of Resident) published on 21 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Broadoak Manor for the last 2 years. I have found the care and treatment of her to be very satisfactory. The staff are very caring and interact well with the residents. My mother has shown a great improvement since entering the home. I leave her knowing that she has
been given the best of care. A big thanks to all the staff at Broadoak Manor.
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Review from Joy F (Daughter of Resident) published on 3 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum who has severe dementia is well taken care of , she is clean and well dressed and involved. The carers interact with her constantly. She doesn't know me or anyone else now but responds to every ones kindness by babbling away happily. She watches what is going on, she is eating well and I constantly
provided with biscuits, tea, snacks and juice. I do not live in St Helen's but after a visit I return to my home in a relaxed state knowing she is having the best possible care. Thank you Broadoak Manor
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Review from Joan K (Resident) published on 22 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy getting my nails painted.
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Review from James B (Son of Resident) published on 20 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Stapley Broadoak St Helen's the best run nursing home available. The staff and people working in the home are so polite, kind and very efficient at their job. Nothing is of any trouble to them when asking how my mother has been looked after. They provide excellent service and go out of their
way to ensure she is comfortable and getting the best help any person could ask for. (I thank them for that)
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Review from Pamela L (Daughter of Resident) assisted by family/friend published on 6 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff and management who always keep me up to date with my dads care. He is always lovely and clean and his room is spotless.
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Current Review Score: 9.2 (9.202)

Overview of Review Score

The Review Score of 9.2 (9.202) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.202 for Broadoak Manor Care Home is calculated as follows: ( (255 Excellents x 5) + (96 Goods x 4) + (22 Satisfactorys x 3) + (9 Poors x 2) + (43 Very Poors x 1) ) ÷ 425 Ratings = 4.202
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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