Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.2 85 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332
  • Self-Funded Residential Dementia Care: from £1332
  • Self-Funded Nursing Care: from £1544
  • Self-Funded Nursing Dementia Care: from £1636
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1799

These prices are only a guideline, please contact Broadoak Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Patrick Murphy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (120)

Broadoak Manor Care Home Reviews (85)

9.2

Broadoak Manor Care Home has a Review Score of 9.2 (9.241) out of 10, based on 40 reviews in the last 2 years.
Over all time Broadoak Manor Care Home has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Broadoak Manor Care Home
  • 33
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Total of 85, showing 61-80
Review from C R (Daughter-in-law of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has resided here for 3 years. Always clean and tidy. The staff are welcoming, happy, nicely dressed adn well groomed. The meals are varied and look nice. Kept updated by phone re wellbeing and care plan. We feel she is well looked after and all her needs are met. Covid regulations adhered
to.
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Review from K M (Husband of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience when visiting Broadoak Manor is excellent. My wife who has been a resident for 8 years has been treated by all the staff with care, support and dignity.
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Review from Gill S (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Stapley were very kind to my mum during her 8 years there. They treated her with dignity and with extreme patience especially over the last couple of years. Sadly mum passed away in March but in her last few days, they were lovely. We will never forget their kindness.
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Review from N F (Wife of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are welcoming and seem to take careful care of the residents. When they can, the staff do try to talk to the residents and assess how they feel if they have just arrived and unsure, but after a short period, seem to settle in. The staff do help them to befriend others already there, which
helps the new comer. If there are any problems, such as help with dressing are covered, and assistance is given. When possible to talk to the residents, particularly if they have just arrived in the past few days to help them to settle in.
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Review from Angela W (Wife of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted as an emergency respite resident on 20/1/19. I was very upset at the time so all this was new to us but the staff were very good and I found a lot of comfort knowing that he was in a safe place and being well cared for. Nothing is too much trouble for all the staff and my husband
is treated with dignity at all times. They are all doing a wonderful job.
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Review from Roxane M (Daughter-in-law of Resident) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first visit when we met the admin staff and were shown around Broadoak Manor we knew this was the right place for my father-in-law.
Havanagh House (one of the bungalows) is a friendly and stimulating environment for residents with dementia set in lovely grounds. The staff demonstrated a
professional manner, being caring and friendly whilst observant of need. Any needs were identified and acted on quickly. Information on his previous life was requested in order to give personalised care. Rooms were clean and personalised and the corridors were filled with items to stimulate residents. Staff were always able to discuss what foods he had consumed that day and of his mood and well being.
The environment of Broadoak Manor felt like a proper home. Relatives were made welcome and included in activities. At each visit, staff were observed interacting with residents and families.
It felt that we were leaving my father in law in safe hands when we left.
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Review from Steven R (Son of Resident) published on 24 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I want to thank the staff for their warm welcome, help and support during my mum's recent stay. This was our first experience of respite care and the staff made us all feel comfortable and supported. We are very grateful.
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Review from Sharon S (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have completed this review as my Dad has Alzheimer's and terminal stomach cancer and recently came to stay for respite. He has been well looked after and welcomed. The staff are very caring and have fun and laughter in abundance. Boundless energy and compassion for all who stay there. My Dad's needs
are attended to well on a daily basis, he is very confused but shows his love and gratitude to the staff openly so we know he feels secure in their care. Lots of structure to his day helps and company, but if he wants peace and quiet he can have that too.
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Review from Susan C (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in this care home since May, she is extremely happy and settled. There's always a friendly atmosphere. The carers are always very approachable, going out of their way to help you the best they can. They are also very kind, caring and patient meeting all Mum's needs. The home itself offers
lots of activities to ensure that no one is lacking stimulation. I would highly recommend this home to anyone.
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Review from Susan J (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in Havannah that is given to my mother is excellent. She is very happy here and has been a resident for three and a half years.
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Review from Stan A (Husband of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A nice relaxing time when here no complaints.
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Review from Linda F (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad needed 24hour care after neglecting to eat at home. Dad's first day at Broadoak, he was offered his dinner by the chef. My dad tucked into his meal, was offered a second helping, he finished it with a smile. He of, course, had moments when he was unsure. Support for him was from staff and residents,
who reassured him. His first night he was helped to bed, the carers plumped his pillows, adding an extra one at his request. He told me he loved his comfortable bed and was in heaven when in it. The carers always remembered to make him comfortable. My dad visited the theatre, went on minibus rides. He was also taken around the gardens at Broadoak, every day, one to one with a carer. I was made to feel one of the team.
Reply from Jayne Duck, Customer services administrator at Broadoak Manor Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your kind words about our home and staff. I hope that in time when you look back on your dads time with us it gives you comfort to know that he was happy and well cared for and loved in our care and that you also felt like part of the team.

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Review from B B (Wife of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has lived in Havanagh since March 2017 following a prolonged hospital stay. As a family, we struggled long and hard to support him at home and were very apprehensive about him moving into residential care. However, I have found the nursing care and hospitality staff to be excellent. They
are attentive, skilled and treat people with dignity. When sitting with my husband in the lounge I've been impressed by how quickly staff respond to the movements/needs of the other residents. This shows that staff are monitoring even though this isn't evident to those in their care - which is how it should be. Similarly, management are prompt, informative and polite when dealing with queries; even when that's to explain that something can't be done! I am kept informed when my husband has a seizure, which gives me peace of mind. I appreciate that activities are provided for residents regardless of ability and think more funding should be available for the activities coordinator. I'm also impressed with the cleanliness in Havanagh because it's not easy to keep odour to a minimum when so many incontinent people live in one place. As is evident from the tick boxes, I am impressed with the quality of the facilities at Broadoak Manor. It's nice to live in a smart environment but it's the attitude of staff which dictates when a smart building makes a nice home.
Reply from Jayne Duck, Customer Services Administrator at Broadoak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

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Review from Celia C (Sister of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother went into Broadoak Manor for two weeks respite whilst my husband and I had a holiday.
He seemed really happy there and got on well with all the staff and residents.
Reply from Jayne Duck, Customer services administator at Broadoak Manor Care Home

Thank you for your review. So glad that your brother enjoyed his stay with us, look forward to him staying again sometime.

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Review from Tony R (Son of Resident) published on 15 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a GP I have visited many homes professionally. On Stapley unit, what stood out about the care for my mother was the staff - professional, unhurried, sensible, supportive and compassionate. Most of all caring. I am very grateful to them all.
Reply from Jayne Duck, Customer services administator at Broadoak Manor Care Home

Thank you for your review. It is good to know that you feel like this about our staff and know that your Mum is looked after well.

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Review from Barry P (Son of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother,who is in the last stage of Alzheimers, had been served notice to quit the home by management. So the family had arranged for her to be taken to another care home. When my sister arrived at this care home, she was greeted by the Unit Manager who said to her nonchalantly 'she's already gone'.
My mother had been put in a taxi and taken to the other care home, without a family member being able to go with her, and left her at the other care home with the words 'she needs her pad changing'.
I find this despicable behaviour by the Management of this care home. They did not have the decency or manners to inform either the family or the other care home as to what was happening with my mother. The other care home was expecting my mother to be transported at approx 2pm, she arrived at 11am and nothing was ready for her.
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Review from Linda W (Daughter of Resident) published on 9 September 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad who has Alzheimer's, went into this home in Aug 2016 for 4 days as emergency respite as my mum had been taken into hospital The morning after his 1st night, I went to collect him. He was dressed but I was told he'd had a toileting accident during the night, and when I asked had he been showered
I was told that he hadn't. I requested for him to be showered, which he reluctantly was with my help and a member of staff. Two days later we brought him out for good, as on the 3rd night we took him back to the home at approx 9pm from visiting my sick mum in hospital all day, to find that his bedding including his bottom sheet, quilt and quilt cover were wet from a toileting accident during the previous night as it hadn't been changed in the morning. Had to go and ask staff for clean bedding which was handed over to me to make the bed. As it was late we settled dad into a clean dry bed for the night and planned on taking him out the day after. Reported to CQC.
Reply from Jayne Duck, Customer Servicies Administrator at Broadoak Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Stanley H (Son of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has advanced Alzheimer's and requires 24 hours nursing care. She moved to 'Broadoak Manor Care Home' a few weeks ago and settled in right away thanks to the care and support of all the staff in the unit. I didn't think anyone could care for my mum like we have but I was wrong. There is a real
family caring attitude on the unit, which has had a real positive effect on my mother.
Reply from Emily Wilson, Customer Service Administrator at Broadoak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Paul (Son of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff all round.
Reply from Rose Pickering, Customer Service Administrator at Broadoak Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Julie A (Granddaughter of Resident) published on 28 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is very little activities for the residents, they are not taken out. The lounge can be a little crowded at times. It is difficult for relatives to have conversations due to space. The staff are extremely helpful and caring towards the residents.
Reply from Rose Pickering, Customer Service Administrator at Broadoak Manor Care Home

Thank you for your review. Your comments are extremely important to us, and our residents' health and well-being is our absolute priority. We will discuss your feedback with the homes manager to help them continually improve their service.

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Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.241 for Broadoak Manor Care Home is calculated as follows: ( (288 Excellents x 5) + (102 Goods x 4) + (25 Satisfactorys x 3) + (9 Poors x 2) + (44 Very Poors x 1) ) ÷ 468 Ratings = 4.241
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadoak Manor Care Home to verify any information. View our terms and conditions. Broadoak Manor Care Home has an Enhanced Service - more info.