Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.2 85 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332
  • Self-Funded Residential Dementia Care: from £1332
  • Self-Funded Nursing Care: from £1544
  • Self-Funded Nursing Dementia Care: from £1636
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1799

These prices are only a guideline, please contact Broadoak Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Patrick Murphy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (120)

Broadoak Manor Care Home Reviews (85)

9.2

Broadoak Manor Care Home has a Review Score of 9.2 (9.241) out of 10, based on 40 reviews in the last 2 years.
Over all time Broadoak Manor Care Home has 85 reviews.

Overall Experience
  • 61
  • 15
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Date Published
  • 85
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Reviewer Connection to Broadoak Manor Care Home
  • 33
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  • 1
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Total of 85, showing 41-60
Review from Ian P (Friend of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't believe how clean the place is! Wonderful, friendly and helpful staff. Nothing too much trouble. My friend was completely at ease the whole time she was there. Lovely surroundings. Lovely rooms including bedrooms.
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Review from Carole B (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a massive stroke and was critically ill. She recovered well enough to attend Broadoak Manor Care Home pre-discharge. She was upset at first and it took her a while to settle in but after a few days, she made friends with the staff and residents who were absolutely amazing. There were helpful,
friendly and very caring and Mum called them her friends. When Mum was finally discharged there were tears all-round, Mum and ourselves cannot thank the manager, nurse, carers, cleaners and occupational therapists enough. They helped immensely with her recovery. Thank you so much.
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Review from M G (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have a lovely and caring manner. All residents have a smile on their faces and often have impromptu sing-alongs. Management keep you informed and as per care staff. Nothing is of trouble to them. Mum has been safe and well looked after during respite care. Thank you to all staff at Ravenhead
Block and also to the higher management team, thank you again.
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Review from M S (Daughter-in-law of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has only moved into Broadoak Manor recently after being in hospital for six weeks. We have been shown the utmost respect and courtesy by all the staff. My mother-in-law has settled in well and the family have been kept up to date with her care. It has been a very easy transition.
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Review from Gail F (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadoak Manor has proved to be an outstanding care home for my dad. I couldn't of asked for better care and attention. The staff are professional, very kind and genuinely care about my dad. They have also taken care of myself and my family.
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Review from S M (Regular Volunteer) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on Havanagh unit are excellent - very caring and supportive - always ready to listen and explain. Their compassion and patience shines through in what are obviously difficult circumstances with the residents they are working with. I would highly recommend the home and unit to anyone.
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Review from Geraldine B (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Broadoak Manor Care Home from hospital on end-of-life care but the staff have brought my mum's health on so much that she is like the mum I knew before she went into hospital. I am so made up and my mum seems so settled here, that is such a relief for me and my family.
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Review from L M (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mother has agitated Alzheimer's. I have found that the staff do not interact much if at all with the residents. Spending a lot of time either on their mobile phones or outside. Some of the staff are friendly, and the lounge area is clean but on numerous occasions, I have found Mum's room to be unclean.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Broadoak manor at Patrick.Murphy@hc-one.co.uk so we can explore these issues in more detail.

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Review from A H (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother (a hundred and one years old but mentally completely engaged and knowledgeable) was transferred ten days ago from the rehabilitation unit to Broadoak Manor as she needed physical nursing and support.
I and the family can’t speak highly enough of the care she has received. They have cared
marvelously for her physical nursing needs whilst respecting her mental capacity and her emotional strength.
It’s a fairly unusual combination of age, huge physical challenges, mental capacity and lucidity and emotional awareness.
Broadoak Manor staff have been remarkable in their ability to support her physically, mentally and emotionally and us too as a family!
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Review from Derek S (Relative of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant, clean surroundings and welcoming staff who were very caring to residents.
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Review from Christopher B (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care afforded to my late father during his 3 years as a resident of both Ravenhead House and Havanagh House. I was so glad to have settled my father in residential care initially, then to find that when he needed nursing care it was available on-site. All staff members
treated him and our family with respect. The place is spotlessly clean and is a pleasant, peaceful environment. My Dad's every need was catered for, the staff got to know and like him and even took him on a trip to Blackpool illuminations in November 2022.
Thank you to the wonderful people who worked tirelessly through the pandemic to maintain that outstanding care. You truly are remarkable!
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Review from Lynda S (Sister-in-law of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, very professional and so caring. We were always welcomed. Nothing was too much trouble. I would like to mention a staff member who stayed with my sister-in-law when she took her last breath, as we didn't arrive in time. A special mention to the carer for being a wonderful support
during this stressful time. Thank you to all the staff and keep up the good work.
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Review from Andrea H (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Broadoak for respite, what a lovely place and lovely carers. Can't thank them enough for how they looked after, her while I had a break. So friendly and thoughtful so would recommend anyone taking their loved ones there, thank you.
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Review from C B (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am overwhelmed regarding the care and attention the staff display towards my dad and other residents.
All the staff are super special, so king.
As an ex-NHS nurse, I am so impressed with the love and attention given to my dad. He is very precious to me! If he is happy, I am happy.
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Review from Jennifer R (Next of Kin) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank all the staff at Broadoak Manor. I wish to say they are a lovely bunch, from the caring nurses, the helpful managers who haven't been able to do enough for us when we have needed information and help. Through to the carers the activity co-ordinators, the kitchen staff maintenance and
cleaners who do a thorough job and also the admins. I have to say having had contact with them all over the years how much they have impressed me with their professionalism and attitude, nothing has been too much trouble. Everyone has treated myself, my husband and all my family with the utmost respect. My late mother was treated amazingly with love and dignity. Nothing was ever too much trouble. I appreciate every single one of these hard working beautiful people. I would recommend this home to anyone looking for a lovely stable environment for a loved one, you won't be disappointed.
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Review from J S (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into Broadoak Manor Care for respite in August 2022 and has now become a permanent resident. The setting in which the care home is situated is tranquil, with well-kept gardens. The staff are caring and engaging with the residents, which makes me feel comfortable that my Mum is well cared
for and safe in the home. Mum is never distressed and seems to have settled into the new surroundings. The staff are happy to discuss Mum's progress and care, plus value my thoughts and appraisal of how mum is doing. I would recommend Broadoak Manor Care Home as a good care home for family members.
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Review from P D (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like it known that Broadoak Manor's management and staff go over and beyond what is expected. My mum can be a little difficult at times because of her dementia, however, she is always treated with dignity, love and care. All of which leave me feeling content.
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Review from Michelle R (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Havannagh House was my dad's home for 6 months. He was given high standards of care up until he sadly passed away. We were always informed of updates every step of the way. As a family we were also treated with respect, able to visit our dad whenever we needed to. Nothing was ever too much trouble.
As a family, a thank you will never be enough. In my dad's last days, we were able to sit out in the garden as a family, but we were still close to him. Thank you for all the care you gave to my dad and his family, we will never forget you.
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Review from Shirley m (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Havannagh House was my mums home for four years until she sadly passed away peacefully aged 90. This felt like her home where she was given the highest levels of care and shown love and respect. She was so happy there due to the staff who are chosen carefully. Staff are knowledgeable of Alzheimer's/dementia
too, giving them a great understanding of how to treat residents. This is a happy place with a real positive vibe. Thank you Havannagh House so glad we found you.
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Review from Hilary J (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's home of almost 4 years was Havanagh House. She was placed there because she was 'difficult'. She spent her last years wrapped in nothing but love and kindness, receiving all the care we couldn't provide. Even during lockdown, the staff made every attempt to keep us 'connected' and there have
always been regular updates on her care. The staff were her family and she felt safe and loved.
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Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.241 for Broadoak Manor Care Home is calculated as follows: ( (288 Excellents x 5) + (102 Goods x 4) + (25 Satisfactorys x 3) + (9 Poors x 2) + (44 Very Poors x 1) ) ÷ 468 Ratings = 4.241
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadoak Manor Care Home to verify any information. View our terms and conditions. Broadoak Manor Care Home has an Enhanced Service - more info.