Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.2 85 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332
  • Self-Funded Residential Dementia Care: from £1332
  • Self-Funded Nursing Care: from £1544
  • Self-Funded Nursing Dementia Care: from £1636
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1799

These prices are only a guideline, please contact Broadoak Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Patrick Murphy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (120)

Broadoak Manor Care Home Reviews (85)

9.2

Broadoak Manor Care Home has a Review Score of 9.2 (9.241) out of 10, based on 40 reviews in the last 2 years.
Over all time Broadoak Manor Care Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to Broadoak Manor Care Home
  • 33
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Total of 85, showing 21-40
Review from Victoria S (Granddaughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't thank the team at Havana House more for everything they did for our lovely nan, who stayed in their care up until October when she sadly passed away. Having to put nan into a home was a very hard decision for the entire family and you can go from being worried to lots of guilt, but visiting
nan throughout her stay and then the time we got to spend with her in her final weeks, you could clearly see how the staff treated nan in the most caring and loving way. All of the staff who support the patients and the up keep of the facility are so friendly and welcoming and made time to speak to you when passing. During nans final days, seeing staff coming in to say their goodbyes, some even on their days off was just incredible to see and made us all, as a family, beyond grateful nan was placed in Havana House. The care and attention they gave us all, to ensure we had what we needed whilst with nan, was second to none. Thank you to one staff member in particular and the entire team!
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Review from Z A (Granddaughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family will always be forever grateful for the amazing staff in Havana House and the care they provided for our gorgeous nana. She was made to feel at home and settled here almost straight away. One staff member in particular and her team went above and beyond, for not just our dancing queen
but for the whole family also.
Thank you from the bottom of our hearts for everything.
Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your nan received at Broadoak Manor care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from Emma A (Granddaughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved into Havana house at the beginning of this year. She unfortunately lost her battle with dementia recently, the staff here are unbelievable. Like nothing I've ever seen before in the care industry. I myself having worked in care was blown away by how personal my nans care felt. During her
last days, staff were coming in on their days off to say goodbye. As we sat at her bedside for days on end, they couldn't do enough even getting us out the room for 10 mins while they set up a surprise afternoon tea for us to share as a family. There are too many to name but one staff in particular and her team are in my opinion the most incredible people. It's so comforting to feel like in her last months she was as loved by them as she was us. We are forever grateful to you all.
Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your nan received at Broadoak Manor care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from Susan R (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about Havanah House at Broadoak Manor Care Home, I would definitely recommend.
My mum was there until her death on 7th Cctober 2024 and she loved it. The staff from cleaners to nurses are amazing, they were thoughtful kind and always attentive to mum and kept us informed of everything.
She didn't like to be on her own and every time we went to visit (which was at different times and unannounced) there would be always someone sitting with her. Havannah House has a lovely family feel always clean and welcoming and mum loved the activities and days out. We always felt comfortable visiting. During mums last days, the staff could not do enough for us with cooked breakfast, tea, coffee, juice and sandwiches for lunch. They really made what could of been a horrible experience into a peaceful and loving one. I really feel like we owe all the staff so much as they made mum feel safe and loved when we weren't able to be there. I will be forever grateful to you all. So from bottom of my heart thank you.
Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

Thank you for sharing such positive feedback about our home. We are pleased to hear you were very happy with the quality of care your mum received at Broadoak Manor care home, It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from M M (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred from hospital to Ashton House in Broadoak Manor Care Home in St Helens. We had three social workers and felt Mum was being left in limbo. Management and staff have been so caring and supportive to not only my mum but to all of her family.
The professionalism and caring from cleaners,
carers, nurses and management has given me hope again. This is how all care homes should be. Thank you to everyone looking after my mum.
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Review from Eric M (Respite Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been very pleasant towards me, I can't fault anything.
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Review from E B (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've had a lot of bad experiences with care homes, and Broadoak Manor has been a breath of fresh air. The staff treat Dad like a person, not just a bum on a seat. It's the little things I appreciate like he is always wearing his glasses, and they are always clean. Small things like that show the level
of care the staff have for the residents. Any concerns we have are taken seriously and addressed immediately. Could not recommend the dementia unit enough. They are amazing.
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Review from J B (Wife of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on Havannah House are hardworking and caring. They treat my husband as a highly valued member of the unit. Since being here, they have been instrumental in healing a grade 4 pressure ulcer on his heel acquired in another home. Despite the difficulties they face each day, they remain calm and
polite. My husband has improved since being here. At the risk of sounding dramatic, but they saved his life. I would definitely recommend this unit.
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Review from Carol K (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been in residence for four weeks, and I can't say how amazing Havannah House is. All the staff are amazing, smiling and happy all the time. The care my mum is receiving is first class. Long may it continue.
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Review from Hilda M (Sister of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so glad my brother is in such a care home, they are all so kind and I know he can be a handful at times.
He has improved a lot since he's been there and they take him out on trips now and then which is good for him.
Thank you all.
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Review from Susan L (Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have resided at Broadoak Manor Care Home for approximately four to five weeks (Ashton unit). I have only experienced good. I made myself at home after about two days, helped greatly by staff, make me feel looked after and cared for.
I also made some friends amongst some residents.
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Review from C C (Wife of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband had vascular dementia. A patient in this care home. Paying over £5,000 a month, basic rooms, no ensuite. Often short-staffed on his unit. They used agency staff a lot. He lost weight, fell a few times, slept a lot in his day clothes, at night, left in wet/soiled pads which I changed myself
very often. I was a regular visitor, almost every day. In October/November 2023, new alarm systems/pressing pads were installed in bedrooms and corridors. On 24/11/2023, my husband got out of bed into the corridors in the early hours and fell very badly. Why wasn't this activated? Where were the staff? He was taken to A&E where it was found he had a fractured hip, they operated on him the next day. He went downhill from there and died on 25/12/2023. He was 89 years old. I reported the fall to social services at the time. I also complained by letter to their head office in Darlington. I never got an answer or an apology.
Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry this was your and your late husbands experience. With complete transparency, it seems that your letter was received but incorrectly processed during our transitioning from our old system to the new one. Please be assured we are now looking into your concerns raised and will respond in due course following a full enquiry.

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Review from J J (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff on Havana Unit to be very pleasant and go out of their way to help service users and their families with any help they need etc. I have seen staff hugging service users when they're upset or distressed, I think that is so lovely of them, and I would recommend Havana Unit to anybody
who needs to go into a nursing home. Staff dance with their service users and make them feel loved and surely see them as family, this is so lovely to watch from a family's eyes, makes their stay so much easier knowing they are well looked after and loved. Thank you.
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Review from A C (Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I was a resident for 7 months, then I was told I had to leave due to two night staff who got together and lied. Pretty disgusting everyone in the home staff, and residents knew me. It was a disgusting accusation. But the manager knew the truth but needs the night staff. I suffered terribly, I even contemplated
suicide. But I was weak and didn't want to hurt my family. I hope this company starts to understand their business. And realise. You are in the care business so care.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for your numerous reviews, we value all feedback as this helps us to improve our service where required. The safety and well-being of our residents and staff is of the utmost importance to us. We have a zero-tolerance policy to ensure this safety practice is upheld at all times. Any further reviews will not be responded to.

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Review from I L (Respite Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my short respite stay at Broadoak Manor Care Home. The staff were wonderful.
Room comfortable, staff were great.
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Review from R H (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing team of people, from the whole team from the top down, cannot fault you! My mother, who was in for a few months after getting discharged from hospital, was cared for, respected and loved by highly professional and caring staff. My mum was treated with dignity. Nurses are great and deliver holistic,
patient-centred care. They involve the family. Also, the healthcare assistant team are exactly the same but they are also the hardest working healthcare assistants I have ever known. Thank you.
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Review from Charles F (Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy experience.
Thank you!
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Review from Paul A (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I never eat the vegetables because of the overcooking and lack of taste. I like to eat fresh fruit but it's only available three times a week on average. Quorn mince I won't eat because it's 80% mycoprotein and mycoprotein is made from fermented fungi.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We will share your comments with our catering team who will be happy to source an alternative to the brand you have mentioned. We have also asked the team to ensure fresh fruit is available daily and apologise for any inconvenience this has caused. On behalf of the home’s management and staff team, we hope you enjoy the remainder of your stay.

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Review from C W (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care take of Dad. Friendly staff, nice atmosphere and clean. Staff are keen to listen to relatives about care/medical history and to act on details given - very much appreciated. Dad was keen to get home but said "if you were going to live in a care home, this would be a good place to be".
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Review from Gaynor H (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can’t thank the team enough at the Havannagh unit where Dad stayed for a week respite. Dad settled quickly and the experience was a very positive one. Every single person we met was kind, caring and treated Dad with respect. We were allowed to visit as often and when we liked which was particularly
reassuring for mum. Thanks to all involved for all your hard work.
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Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.241 for Broadoak Manor Care Home is calculated as follows: ( (288 Excellents x 5) + (102 Goods x 4) + (25 Satisfactorys x 3) + (9 Poors x 2) + (44 Very Poors x 1) ) ÷ 468 Ratings = 4.241
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadoak Manor Care Home to verify any information. View our terms and conditions. Broadoak Manor Care Home has an Enhanced Service - more info.