Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.2 85 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332
  • Self-Funded Residential Dementia Care: from £1332
  • Self-Funded Nursing Care: from £1544
  • Self-Funded Nursing Dementia Care: from £1636
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1799

These prices are only a guideline, please contact Broadoak Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Patrick Murphy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (120)

Broadoak Manor Care Home Reviews (85)

9.2

Broadoak Manor Care Home has a Review Score of 9.2 (9.241) out of 10, based on 40 reviews in the last 2 years.
Over all time Broadoak Manor Care Home has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Broadoak Manor Care Home
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Total of 85, showing 1-20
Review from Paul C (Husband of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the staff were professional and caring, friendly and curtious. SOme of the "temp" staff needed more training on some of the equipment eg the return etc and had truble understanding ENglish.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Dear Paul, Thank you for your review, we value all feedback as this helps us to improve our service where required. please feel free to call in and discuss this with Manager next time you visit.

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Review from P T (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadoak Manor give me piece of mind knowing that my mum was getting looked after so well. The staff made me mum feel special and they catered for all her needs.
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Review from Charles J (Respite Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Ashton House, Broadoak Manor from 28th June to 15th July 2025 for rehab as I recovered from breaking both arms and injured my left knee in a fall from a ladder. The help I was given to regain my independence was excellent. Staff were patient, always prepared to supervise when I tried something
for the first time. They gave support and encouragement, and at the same time always checked that I was safe and not taking risks (in my haste to recover). I am very grateful for the way they helped me back to a more independent state so I could safely go home.
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Review from G T (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum us currently staying in Stapley House. She was very poorly recently and put on end of life care. The staff have been amazing and shown nothing but care, kindness and empathy to not only our mum but as a family. They acted quickly and professional and thankfully our mum is now feeling much better.
Our experience in Stapley is a very positive done with warm, friendly approachable staff, who make our mum and us feel welcome and comfortable. They never stop and its appreciated! Thankyou.
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Review from Thomas V (Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here 5 years now. I couldn't walk when I came in and I still can't walk. I live in Stapley Unit. I bless the carers every night. They do a great job, but when I want to go to the toilet I have to wait as the staff are busy getting people up. The food is nice, the cleaners are here every
day, the place is spotless. We went to the glasshouse yesterday and played dominoes. The only complaint is I only get a bath once a week. I feel this is very poor - we need extra staff especially in the morning.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for taking the time to share your experience at Broadoak Manor. We are delighted to hear you enjoy the food, cleanliness of the home, and activities. We will be sure to share with the care team your appreciation of them; it means a great deal to our staff to know their work is valued. All feedback is taken seriously, and we have noted the areas you have highlighted where improvements can be made; we are pleased we were able to meet to further discuss these issues to resolve them. Thank you again for your valuable feedback and for being part of our community these past five years-it is a privilege to care for you.

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Review from Suzanne G (Cousin of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative moved to Broadoak Manor in January 2025 after spending several months in a stroke unit at a hospital. The staff and care have been outstanding and he very quickly settled in. Staff on Stapeley Unit are amazing and go above and beyond.
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Review from K P (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
To me it should be minus 10 . Please do NOT put your family or friends in this place. My mum went in for respite and now my mum is in hospital on end of life . She's has now got pneumonia an got left to rot. She's went in with no pressure sores and ended up with 5 big pressure sores on her bum, never
gave her oral care never showered her with in the 3 weeks of being there. I walked in and she had a mouth full of tablets and staff walked out of the room left her with a mouth full of tablets and the staff member knowing that my mum was struggling to swallow. She had no underwear on faeces on her pants . Staff smoking right out side the lounge not washing their hands eating of the food trolley which is stealing of the residents so residents get less food . My mom ended up with c.diff which was staffs fault due to their horrible hygiene and passing it on to residents making them ill. Night staff sleep or always on their phones unplugging my mum's sensor so she couldn't buzz.
Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have received your concerns raised and will investigate and respond in line with our complaints process. We would appreciate it if you could contact the home manager so that we can further explore your concerns.

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Review from Demi A (Granddaughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home caused my nan to become seriously ill in less than 3 weeks time. Before she went in there she was happy healthy and content. After arriving into the care of this so called home, she went seriously down hill she lost majour weight, was incapable of doing things for herself, was getting
put into dirty clothes that's had faeces on and refused her personal hygiene even after being asked by other family members to give her a clean. The staff members smoke on resident site and don't wash there hands after it, contaminate the residents food by taking food of there trolly and eating it. My nan struggles to swallow and one night I've walked into her room and she was crying out someone please help me, the staff member that was on shift had walked out of her room and left tablets in her mouth that she could of choked on NOT ONCE BUT TWICE. If you think on putting your family in the hands of this care DO NOT DO IT. They will never be the same again.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured the wellbeing, safety and dignity of our residents is our priority and we are sorry to hear of your grandmother's experience. We would welcome the opportunity to investigate the issues raised and encourage you to contact the home manager directly. We are deeply sorry for the upset caused and remain committed to addressing this with the seriousness it deserves. We will be responding directly to your relative who has raised a complaint with the home.

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Review from Chris N (Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My accommodation and activities in Boradoak Manor was very nice. The staff have been very homely and good to me and all the residents. I was pleasantly happy to be involved in all activities with the group. My peace and joy was when I was allowed to express my faith freely. It was very easy to attend
Mass at Church. I've also made many friends in the process. I will forever be thankful for the work of the staff, day/night shifts as well as the activities group who were here most sunny days. Thank you guys for the ride and friendship.
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Review from Dawn G (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first time in a care home and I've never felt so welcome and looked after by all the staff.
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Review from Lynn S (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Broad Oak Manor Nov 24 from hospital as end of life care. Since moving there she has progressed well. The family feel she is well cared for, kept clean and given nutrition and fluids. She is comfortable. We are always greeted well by staff and updated by unit manager. All staff appear
to be extremely busy. Laundry is cleaned well and returned by laundry staff to rooms. Very often notice activity going on e.g crafts, entertainment. At the present time, we are very happy with care.
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Review from P T (Respite Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff and nurses are 10/10 second to none. I don't ask for much, but they asked me what I want and they give me everything what I need. I cannot fault anything, secondly the admin crew, they just don't do paper work but they are carers. They look after me too. You got to be a patient in here to
experience the true value of care to make you well again and get you back on your feet.
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Review from R T (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff really look after my mum. They take care of all her needs and she tells me how good they all are. She gets a good balanced diet and they ensure that she is kept off sweet treats due to her diabetes. She still has her dignity thanks to the staff.
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Review from Sylvia O (Sister of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the members including nurses, cleaners and carers, were very helpful and caring. Lovely atmosphere, and a lovely place for a loved one to stay in. Thank you.
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Review from A J (Relative of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Most staff and residents looked dirty, with dirty uniforms. Toilet paper on toilet floors and passageways. Incontinence pads left on the floor of rooms and also left beside sink. One pad found under resident's pillow! Activities are television 24/7 or armchair exercises. Communication poor between resident's
family and themselves, to the point of non-existant. Carers appear to sit around dining tables talking rather than talking to residents or actively doing duties.
Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have also responded to your Google review and your relative's review. We apologise you had concerns around cleanliness, we have discussed this with our housekeeping teams. We reviewed all our staffs' uniforms on site and did not find any colleagues wearing dirty uniforms, but we will continue to monitor this. The unit discussed is managed with the local hospital for residents who stay for a very short time; this unit does have activity staff who focus on activities such as exercises, quizzes and bingo. Our activity team plan a range of activities on our core units such as days out, singers and theatres, however we are unable to plan as such for this unit as most residents would be discharged by the time of the activity. Check out our Facebook page to see all our activities across site.

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Review from S R (Cousin of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Poor communication between myself and staff looking after relative. Social services extremely poor. Bedroom not cleaned properly. No attempt made to ensure my relative received her own clothing from the laundry, even though all clothing was named and with the room number.
Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you had concerns about your relatives stay on our step-down unit used in conjunction with the local hospital to help relieve pressure on acute beds. As discussed, social services must move people to suitable placements as quickly and safely as possible, to ensure beds are available for those who need them the most. We apologise you did not find the bedroom to a good standard and had issues with laundry, we have raised this with our housekeeping lead and team. We have also addressed your concerns raised via letter.

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Review from Penelope G (Respite Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good experience. Would have been happier if there had been a way to indicate whether a buzzer press was for an emergency other than a service call.
Also, would have appreciated a wheelchair with leg support as I would then have been able to leave my room.
Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. Your comment about the call bells has been taken on board to ensure future awareness. When the buzzer is pressed, the system creates a general call for assistance but if not responded to within three minutes, it is escalated to a priority call to alert staff. We apologise you did not have the option of a wheelchair leg raiser; specific equipment must be provided by the hospital as we do not provide this. We will pass your comments on to the NHS team who commission the beds.

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Review from John M (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The unit, Ravon, at Broadoak Manor Care Home is very good. All the staff are caring and very friendly. They all seem to go the extra mile, you only have to ask and it's done straight away. The cleanliness is excellent, the food is lovely from what I have seen, even though it's coming up to Christmas.
The staff all put in for decorations for the Christmas tree and the building.
All in all, the care facilities are excellent.
P.S. My mother always said she would not go in a care home, even for respite, but she is enjoying it.
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Review from J B (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been cared for here since September. All the family agree that the staff are amazing here and they go above and beyond with his care. No complaints.
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Review from Kate S (Granddaughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan only spent several months at Broadoak Manor Care Home, in Havana House, but what an impact the staff had on her and on us as a family. They cared for her as if she was part of their family. Every single staff member in Havana House went above and beyond to make sure my nan felt safe, happy, cared
for and loved. During the last few weeks of my nan's life, they did everything they could to keep up her quality of life taking her the zoo, cinema and letting her come home with family for a few hours when she could and make sure we, as a family could visit any time of the day. Staff all came in to say their goodbyes to my nan, even coming in on their days off to see her one last time, all with tears in their eyes. This was so lovely too see for us, as a family, because we knew our nan had the best care in the last months of her life. Thank you all so much, one staff member in particular and all your team really are amazing.
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Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.241 for Broadoak Manor Care Home is calculated as follows: ( (288 Excellents x 5) + (102 Goods x 4) + (25 Satisfactorys x 3) + (9 Poors x 2) + (44 Very Poors x 1) ) ÷ 468 Ratings = 4.241
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.

Frequently Asked Questions about Broadoak Manor Care Home

What types of Care is Broadoak Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadoak Manor Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Broadoak Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadoak Manor Care Home to the centre of St Helens?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadoak Manor Care Home to verify any information. View our terms and conditions. Broadoak Manor Care Home has an Enhanced Service - more info.