Eccleston Court

Holme Road, Eccleston, St Helens WA10 5NW
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9.7 39 Reviews
  • Eccleston Court, St Helens
Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia.

Eccleston Court has two households, both on the same site, Eccleston Court and Haydock Suite. Both households have wonderful spaces to relax in and enjoy company, including an activities room, hairdressing area, large lounge areas and dining rooms as well as some quite areas for residents to relax with family and friends.

Eccleston Court has a accessible garden for residents to enjoy relaxation and outdoor activities. The home is also adjacent to a lovely park and gardens – very popular for gentle walks.

All bedrooms are for single occupancy and are comfortable and spacious with en-suite facilities.

Haydock Suite has a stunning St Helens RFC area, which was opened by Saints legends Paul Sculthope and Eddie Cunningham. It also has rooms celebrating seaside memories, local history and family life. Eccleston Court also has some quiet themed areas, including one dedicated to music.

All staff receive specialist training and mentoring and really get to know the residents, spending time understanding their life story and the things that are important to them. Every resident has a named key worker who helps develop their own personalised care plans.

Nutritious meals are cooked on site and cater towards service user preferences and any dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1499
  • Self-Funded Residential Dementia Care: from £1499
  • Self-Funded Nursing Care: from £1530
  • Self-Funded Nursing Dementia Care: from £1530
  • RESPITE Self-Funded Residential Care: from £1499
  • RESPITE Self-Funded Residential Dementia Care: from £1499
  • RESPITE Self-Funded Nursing Care: from £1530
  • RESPITE Self-Funded Nursing Dementia Care: from £1530

Prices exclude therapeutic activities such as hairdressing and chiropody.

These prices are only a guideline, please contact Eccleston Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elena Maftei (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (34)

Parking

  • Parking is available on site for visitors.

Eccleston Court Reviews (39)

Total of 39, showing 1-20
9.7

Eccleston Court has a Review Score of 9.7 (9.667) out of 10, based on 23 reviews in the last 2 years. Over all time Eccleston Court has 39 reviews.

Overall Experience

  • 31
  • 5
  • 0
  • 1
  • 2

Date Published

39
9
17
23
16

Review from Donna K (Sister-in-law of Resident) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was very weak and very ill when she needed full-time nursing care. Eccleston Court was close, and after my initial inquiry, the manager called me directly to speak about her needs. The manager was very helpful indeed, and my sister-in-law was brought into nursing care within a couple
of days.
During her stay, the warmth and comfort provided by Eccleston Court staff were exemplary. I was with my sister-in-law on and off every day, and I can state from my personal experience that the level of care is was the very highest.
(Please note that my rating for food and drink is based on casual observation of what was provided to other residents. I don't know from personal knowledge.)

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words and for choosing Eccleston Court for your sister-in-law's care. We're so pleased to hear that you found our team supportive and the standard of care exemplary. Your feedback means a great deal to us.

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Review from S C (Daughter of Resident) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All I can say is read all cqc reports and findings. The home is run with untrained staff, understaffed, this home is definitely a business and not a well maintained care home, this sadly reflects the staff and there training, and the capability to care for the residents properly

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your feedback. We take concerns about staffing and training seriously and are committed to providing high-quality care. We encourage open dialogue and would welcome the opportunity to discuss your experience further-please feel free to contact the Home Manager or Regional Manager directly.

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Review from K D (Daughter of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad arrived at Eccleston Court after four difficult months in and out of hospital and another care home. He arrived there for end-of-life care and we were touched by the kind and warm welcome we received from everyone. We were astonished at how well Dad was helped to settle in and flourish in a calm
and peaceful environment for his last six weeks. Everyone we came into contact with was cheerful, caring and extraordinarily kind. Everyone was friendly and approachable. We found the management and nursing teams accessible, knowledgeable and a great support. We will never forget how much love and kindness we received during Dad's final hours and after his death and we will always be grateful.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind and heartfelt words. We're honored to have cared for your dad during his final weeks and are so pleased he was able to find peace and comfort at Eccleston. Your message means a great deal to us, and we will be sure to share your kind words with the whole team. We're glad we could support you and your family during such a difficult time!

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Review from Lesley R (Daughter of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, support, love and understanding my mum received at Eccleston Court was outstanding. All staff were amazing and not only helped my mum during her end-of-life care, they helped us and supported us as a family. We are all truly grateful for all that Eccleston Court did for my mum. Thank
you.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words. We're truly grateful you entrusted us with your mum's care, and we're glad our support made a difference to your family during such a difficult time. Your appreciation means a lot and we will share this with the team at Eccleston Court!

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Review from L C (Daughter of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care and dignity mum was given at Eccleston Court. The staff showed care and respect, and most of all, our mum was safe and happy.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

We're truly grateful to hear that your mum felt safe, happy, and well cared for at Eccleston Court. It means a great deal to our team to know we made a positive difference. We will pass your kind words to the team at Eccleston Court.

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Review from R H (Brother of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been here a week but and already settled in nicely. The staff are all super friendly and approachable. The staff are high on health and safety, my bother spilt a drink, straight away staff were mopping the floor. Food is nutritious. Whole building is spotless I am over the moon that
my brother is in a fantastic caring environment.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you so much for your lovely feedback! It's wonderful to hear your brother has settled in so quickly and that you feel happy with the care, cleanliness, and friendly staff. We're thrilled he's comfortable and well looked after and we will pass on your kind words to the team at Eccleston Court!

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Review from Donna W (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would
recommend 100%

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you so much for your kind words and taking the time to leave us a review! It means a lot to hear that you felt welcomed and reassured during such a difficult time. We're glad our team could make you and your mum feel safe and cared for - We will pass on your kind words to the team at Eccleston!

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Review from D M (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your mum received the quality of care our hard-working teams aim to deliver each day!

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Review from Paul R (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents
always looked happy, content and safe.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words. It means so much to hear that your dad received exceptional care and comfort during his time with us. Your feedback is deeply appreciated and will be shared with the team!

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Review from Catherine G (Niece of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with,
and informed of any decisions for her. Once again thank you for everything.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your aunt received the quality of care that our hard working teams aim to deliver each day.

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Review from K D (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you
entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are so glad to hear that your mum received such respectful and compassionate care during her time at Eccleston Court. It means a great deal to us that you felt welcomed by everyone, from reception to management, and that you experienced a family-like atmosphere throughout. We're also grateful that we could provide the support and privacy you needed during your mum's final days, and that you were confident in the care she received. Thank you for trusting us with your mum's care - your gratitude truly means the world to us.

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Review from S S (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very welcomed on the first day and shown around the home. It is well-presented and kept very clean and tidy at all times which is a credit to all staff. Everyone, from reception to management, is very friendly, helpful and professional at all times.
We feel my dad is being very well cared for
and being supported with his additional needs.

Reply from Antony Hall, Managing Director at Eccleston Court

I am pleased to hear that your experience meets our high expectations as a provider. I will pass your kind comments on to the team.

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Review from Harry B (Husband of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the lovely review. We will share it with the team at the home.

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Review from Kathryn D (Sister of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult
time. Thank you once again.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words, especially at this difficult time. Our team strives to treat all the people who live with us with compassion and dignity at all times.

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Review from Janet D (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help
with all her needs. Absolutely first class in every detail!

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the wonderful review! We are proud of the team at Eccleston Court and I'm going to share your lovely feedback with the whole team.

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Review from S B (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant
atmosphere in the home.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words. We are pleased you feel your mum is receiving good care from our hardworking team in the home. I will make sure your comments are passed onto them.

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Review from Liz s (Relative of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents.
I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for such a wonderful review. We will share this with the team at Eccleston Court :D

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Review from G C (Husband of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's
a fantastic care home

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for the wonderful review. I'll make sure this is shared with our staff team at the home.

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Review from S D (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your review. We will pass this on to the team at Eccleston Court!

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Review from David W (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the kind words. I'll pass your message onto the team

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Eccleston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Eccleston Court is calculated as follows: ( (228 Excellents x 5) + (19 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 270 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleston Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 11 Aug 2025

We currently have vacancies available for a spacious and comfortable room within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Eccleston Court

What types of Care is Eccleston Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eccleston Court have?

There are 54 Single Rooms.

What are the Facilities & Services at Eccleston Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eccleston Court to the centre of St Helens?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eccleston Court to verify any information. View our terms and conditions. Eccleston Court has an Enhanced Service - more info.