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Eccleston Court

Holme Road, Eccleston, St Helens, Merseyside WA10 5NW
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The staff are very friendlyL G(Sister of Resident/Service User)
Eccleston Court, St Helens
Eccleston Court, St Helens
Eccleston Court, St Helens

Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia.

Eccleston Court has two households, both on the same site, Eccleston Court and Haydock Suite. Both households have wonderful spaces to relax in and enjoy company, including an activities room, hairdressing area, large lounge areas and dining rooms as well as some quite...  

Care Provided by Eccleston Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,350
Residential Dementia CareFrom £1,350From £1,350
Nursing CareFrom £1,350From £1,350
Nursing Dementia CareFrom £1,350From £1,350

Prices exclude therapeutic activities such as hairdressing and chiropody.

Contact Eccleston Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Elena Maftei(Service Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (34)

Parking

  • Parking is available on site for visitors.

Eccleston Court Reviews (45)

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9.7

Eccleston Court has a Review Score of 9.7 (9.665) out of 10, based on 23 reviews in the last 2 years. Over all time Eccleston Court has 45 reviews.

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Review from Janet D (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card
Overall Experience

From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help with all her needs. Absolutely first class in every detail!

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the wonderful review! We are proud of the team at Eccleston Court and I'm going to share your lovely feedback with the whole team.

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Review from S B (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant atmosphere in the home.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words. We are pleased you feel your mum is receiving good care from our hardworking team in the home. I will make sure your comments are passed onto them.

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Review from Liz s (Relative of Resident) published on 18 September 2024 Submitted via Website
Overall Experience

I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents. I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for such a wonderful review. We will share this with the team at Eccleston Court :D

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Review from G C (Husband of Resident) published on 19 July 2024 Submitted via Website
Overall Experience

I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's a fantastic care home

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for the wonderful review. I'll make sure this is shared with our staff team at the home.

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Review from S D (Daughter of Resident) published on 10 July 2024 Submitted via Website
Overall Experience

Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your review. We will pass this on to the team at Eccleston Court!

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Review from David W (Son of Resident) published on 15 May 2024 Submitted via Website
Overall Experience

The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the kind words. I'll pass your message onto the team

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Review from Michael O (Brother of Resident) published on 15 April 2024 Submitted via Website
Overall Experience

Excellent staff, so welcoming and professional. Care is outstanding with my sister and other residents would highly recommend it to any family. Nurses are all lovely to all, the staff are friendly and professional and most of all caring. Thank you.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your kind words! I'll ensure this is shared with our team.

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Review from T B (Friend of Resident) published on 10 April 2024 Submitted via Website
Overall Experience

Great members of staff who take care of all residents to a high standard. They always make sure they say hello. Very clean at all times. Would highly recommend it to family and friends who are looking for a care home for members of their family.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your lovely review. We will pass your kind words to the team at Eccleston Court!

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Review from S B (Daughter of Resident) published on 9 April 2024 Submitted via Website
Overall Experience

My mum is very happy in Eccleston Court and feels safe. She enjoys the food and always has positive things to say when asked how she likes the home. I have been very satisfied with her care and the kindness and friendliness of the staff and the effort made to provide interesting activities.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your kind words! I'll ensure this is shared with our team.

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Review from Justin S (Son of Resident) published on 19 January 2022 Submitted via Website
Overall Experience

Our dad has been in Eccleston Court since 2014, at that time and for a good many years it excelled in giving him the best company and care he needed at that time. More notably since 2018, things have gone from bad to worse and in 2020 and 2021 we have had to raise concerns. The home is very poor standard at this stage.

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Review from Ian R (Son of Resident) published on 13 January 2022 Submitted via Postal Card
Overall Experience

I am delighted with the quality of care provided on a consistent basis for my dad. From the friendly communication we received when contacting the home, through to close attention to medical care to treat complex needs, to the daily level of love and genuinely meeting dad's everyday care needs, the home meets highly professional standards. Friendly, homely, and a truly lovely place for my dad at this special time of his life. Thank you so much.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review and for your lovely, kind comments. It is lovely to hear your wonderful comments about how well your dad is being cared for in the home. I will pass on your comments to all the team.

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Review from Maxine B (Daughter of Resident) published on 12 January 2022 Submitted via Website
Overall Experience

Warm, kind, welcoming, professional staff, the home is clean comfortable, and nicely decorated. All the staff are friendly and helpful they make my father feel comfortable and soothed and attentive to his care and medical needs. I feel reassured as my father is in excellent hands.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review. It is lovely to hear how happy you are with the care your father receives. I will share your kind comments with the home.

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Review from S B (Daughter of Resident) published on 26 March 2021 Submitted via Website
Overall Experience

My Mum has been a resident of Eccleston Court since May 2019. We realised that the home's CQC score wasn't great, but things were worse than we thought. I provided feedback to the CQC of our first six months of experience and made suggestions for improvements. The charity (which runs the home) brought in a turnaround manager, who took great strides in making improvements. There were regular meetings to update relatives and much more responsiveness to concerns I had with Mum's care. Shortly after COVID hit us, the manager left and an interim manager was appointed. There was a slight dip in responsiveness and attention to care plans, but that was soon remedied with the appointment of a permanent manager in January of 2021. Already, I have had numerous discussions with him and am very pleased with the responsiveness I've received. There are some very caring staff at this home and I believe it can truly be an Outstanding care home.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review. We are pleased to receive positive feedback about the new Manager at the home. We have recently appointed an Activities Co-ordinator who has lots of experience and will be working with the people we support to ensure that a meaningful programme of...  

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Review from Neil B (Son of Resident) published on 15 January 2021 Submitted via Website
Overall Experience
This is an excellent care home with wonderful, caring staff. They look after our mum like she is part of their family. We’ve never had any cause to be concerned since our mum arrived at Eccleston Court, which was has been a huge source of comfort after what was a very difficult period.
The CQC ratings do not reflect what Eccleston Court is actually like. It is very well run, and the staff are extremely kind.
I cannot recommend Eccleston Court highly enough.

Thank you.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for taking the time to submit a review for the home. I will pass your kind comments onto the team.

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Review from W G (Husband of Resident) published on 6 April 2020 Submitted via Postal Card
Overall Experience

The unit manager is excellent. All the staff is caring and I can't complain. Very pleased with the care.

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Review from Debbie G (Daughter of Resident) published on 30 March 2020 Submitted via Postal Card
Overall Experience

The difference in my mum since coming here from a previous home is fantastic. She is always clean, her hair is washed, she is receiving her medication correctly which means she is more settled. She now has vital assistance in eating and drinking. I can't change her deteriorating dementia, but choosing to bring her to the Haydock Suite is the best decision I have ever made. She is receiving the care she deserves and I can now sleep at night. The staff are always pleasant and helpful, treating residents with dignity and kindness. The activities lady is a gem! I'm always kept up to date about Mum from the suite manager. The atmosphere in the home is one of calm and homely, which is good for my mum, and it is clean and doesn't smell.

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Review from L G (Sister of Resident) published on 28 January 2020 Submitted via Postal Card
Overall Experience

My brother is really happy here. The staff are very friendly and always encourage him to join in with activities and self-help. He is always provided with an alternative meal if he doesn't like the menu on the day. The home is lovely and clean and the washing of clothes is good - nothing has been lost or ruined.

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Review from J G (Sister of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

The staff are all very caring and show empathy and respect. All my brother's needs are catered for and he is encouraged to join in with the activities. The home is well run and we have no complaints. The staff are always friendly and helpful.

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Review from C P (Sister of Resident) published on 4 November 2019 Submitted via Postal Card
Overall Experience
Whilst permanent staff were very good, most of the time the pressure of care and lack of staff meant they could not provide the care required by my sister who was terminally ill and required a very high level of care and support.
Response times were poor, particularly during evenings and mealtimes.
Personal hygiene was extremely poor, showers and baths once a week are not adequate as is bed bathing which was non-existent.

However, staff were always polite and courteous. Management nowhere to be seen and extremely poor. New systems urgently required, particularly at mealtimes when no care was provided.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for your review. We are sorry that you feel your sister didn’t receive the level of care and support you expected. A new manager has recently been appointed and a number of improvements have already been made in the home, specifically in relation to the dining room experience and...  

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Review from L G (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card
Overall Experience
Feels like a home from home for our mum, we find the staff very caring and helpful. Mum is treated with dignity and respect in all aspects of her care. Mum is enjoying the activities provided and we have been advised there will be more added in the near future.

Cleanliness is a high priority but the decor could do with updating.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 December 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have vacancies available for a spacious and comfortable room within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!

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