
The staff are very friendlyL G(Sister of Resident/Service User)



The staff are very friendlyL G(Sister of Resident/Service User)



Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia.
Eccleston Court has two households, both on the same site, Eccleston Court and Haydock Suite. Both households have wonderful spaces to relax in and enjoy company, including an activities room, hairdressing area, large lounge areas and dining rooms as well as some quite...
Care Provided by Eccleston Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Eccleston Court for full pricing details and T&Cs.
Contact Eccleston Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Elena Maftei(Service Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 1
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (34)
Parking
- Parking is available on site for visitors.
Eccleston Court Reviews (45)
Eccleston Court has a Review Score of 9.7 (9.665) out of 10, based on 23 reviews in the last 2 years.
Over all time Eccleston Court has 45 reviews.
From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help with all her needs. Absolutely first class in every detail!
Thank you for the wonderful review! We are proud of the team at Eccleston Court and I'm going to share your lovely feedback with the whole team.
My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant atmosphere in the home.
Thank you for your kind words. We are pleased you feel your mum is receiving good care from our hardworking team in the home. I will make sure your comments are passed onto them.
I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents. I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.
Thank you for such a wonderful review. We will share this with the team at Eccleston Court :D
I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's a fantastic care home
Thank you so much for the wonderful review. I'll make sure this is shared with our staff team at the home.
Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism
Many thanks for your review. We will pass this on to the team at Eccleston Court!
The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.
Thank you for the kind words. I'll pass your message onto the team
Excellent staff, so welcoming and professional. Care is outstanding with my sister and other residents would highly recommend it to any family. Nurses are all lovely to all, the staff are friendly and professional and most of all caring. Thank you.
Thank you so much for your kind words! I'll ensure this is shared with our team.
Great members of staff who take care of all residents to a high standard. They always make sure they say hello. Very clean at all times. Would highly recommend it to family and friends who are looking for a care home for members of their family.
Many thanks for your lovely review. We will pass your kind words to the team at Eccleston Court!
My mum is very happy in Eccleston Court and feels safe. She enjoys the food and always has positive things to say when asked how she likes the home. I have been very satisfied with her care and the kindness and friendliness of the staff and the effort made to provide interesting activities.
Thank you so much for your kind words! I'll ensure this is shared with our team.
Our dad has been in Eccleston Court since 2014, at that time and for a good many years it excelled in giving him the best company and care he needed at that time. More notably since 2018, things have gone from bad to worse and in 2020 and 2021 we have had to raise concerns. The home is very poor standard at this stage.
I am delighted with the quality of care provided on a consistent basis for my dad. From the friendly communication we received when contacting the home, through to close attention to medical care to treat complex needs, to the daily level of love and genuinely meeting dad's everyday care needs, the home meets highly professional standards. Friendly, homely, and a truly lovely place for my dad at this special time of his life. Thank you so much.
Thank you for taking the time to complete a review and for your lovely, kind comments. It is lovely to hear your wonderful comments about how well your dad is being cared for in the home. I will pass on your comments to all the team.
Warm, kind, welcoming, professional staff, the home is clean comfortable, and nicely decorated. All the staff are friendly and helpful they make my father feel comfortable and soothed and attentive to his care and medical needs. I feel reassured as my father is in excellent hands.
Thank you for taking the time to complete a review. It is lovely to hear how happy you are with the care your father receives. I will share your kind comments with the home.
My Mum has been a resident of Eccleston Court since May 2019. We realised that the home's CQC score wasn't great, but things were worse than we thought. I provided feedback to the CQC of our first six months of experience and made suggestions for improvements. The charity (which runs the home) brought in a turnaround manager, who took great strides in making improvements. There were regular meetings to update relatives and much more responsiveness to concerns I had with Mum's care. Shortly after COVID hit us, the manager left and an interim manager was appointed. There was a slight dip in responsiveness and attention to care plans, but that was soon remedied with the appointment of a permanent manager in January of 2021. Already, I have had numerous discussions with him and am very pleased with the responsiveness I've received. There are some very caring staff at this home and I believe it can truly be an Outstanding care home.
Thank you for taking the time to complete a review. We are pleased to receive positive feedback about the new Manager at the home. We have recently appointed an Activities Co-ordinator who has lots of experience and will be working with the people we support to ensure that a meaningful programme of...
The CQC ratings do not reflect what Eccleston Court is actually like. It is very well run, and the staff are extremely kind.
I cannot recommend Eccleston Court highly enough.
Thank you.
Thank you for taking the time to submit a review for the home. I will pass your kind comments onto the team.
The unit manager is excellent. All the staff is caring and I can't complain. Very pleased with the care.
The difference in my mum since coming here from a previous home is fantastic. She is always clean, her hair is washed, she is receiving her medication correctly which means she is more settled. She now has vital assistance in eating and drinking. I can't change her deteriorating dementia, but choosing to bring her to the Haydock Suite is the best decision I have ever made. She is receiving the care she deserves and I can now sleep at night. The staff are always pleasant and helpful, treating residents with dignity and kindness. The activities lady is a gem! I'm always kept up to date about Mum from the suite manager. The atmosphere in the home is one of calm and homely, which is good for my mum, and it is clean and doesn't smell.
My brother is really happy here. The staff are very friendly and always encourage him to join in with activities and self-help. He is always provided with an alternative meal if he doesn't like the menu on the day. The home is lovely and clean and the washing of clothes is good - nothing has been lost or ruined.
The staff are all very caring and show empathy and respect. All my brother's needs are catered for and he is encouraged to join in with the activities. The home is well run and we have no complaints. The staff are always friendly and helpful.
Response times were poor, particularly during evenings and mealtimes.
Personal hygiene was extremely poor, showers and baths once a week are not adequate as is bed bathing which was non-existent.
However, staff were always polite and courteous. Management nowhere to be seen and extremely poor. New systems urgently required, particularly at mealtimes when no care was provided.
Thank you for your review. We are sorry that you feel your sister didn’t receive the level of care and support you expected. A new manager has recently been appointed and a number of improvements have already been made in the home, specifically in relation to the dining room experience and...
Cleanliness is a high priority but the decor could do with updating.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 December 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have vacancies available for a spacious and comfortable room within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!
News (0) & Events (0)
There are no news items for Eccleston Court.
There are no upcoming events for Eccleston Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Eccleston Court.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eccleston Court to verify any information. View our terms and conditions. Eccleston Court has an Enhanced Service -more info.