
The staff are very friendlyL G(Sister of Resident/Service User)



The staff are very friendlyL G(Sister of Resident/Service User)



Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia.
Eccleston Court has two households, both on the same site, Eccleston Court and Haydock Suite. Both households have wonderful spaces to relax in and enjoy company, including an activities room, hairdressing area, large lounge areas and dining rooms as well as some quite...
Care Provided by Eccleston Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Eccleston Court for full pricing details and T&Cs.
Contact Eccleston Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Elena Maftei(Service Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 1
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (34)
Parking
- Parking is available on site for visitors.
Eccleston Court Reviews (45)
Eccleston Court has a Review Score of 9.7 (9.665) out of 10, based on 23 reviews in the last 2 years.
Over all time Eccleston Court has 45 reviews.
The staff make you feel welcome and they always take time to say hi and check that anything is well with mum.
Thank you so much for your lovely review. We understand how difficult the decision to move a loved one into a care home can be, so we're delighted to hear that your mum has settled in so well. It means a great deal to know that our team has made you feel welcome and has been there to support both you and your mum. Thank you for your kind words-they will be shared with the team.
Both my Father- in- law and Mother- in -law have been (still are) residents at Eccleston Court. The home is very well run and I have always felt that my family are safe, well cared for and happy here. The big difference between Eccleston Court and other homes we tried is the atmosphere of calm that pervades the building. Managers and staff, care for residents with care, dignity and calm. This helps residents to feel relaxed and cope better with, what can be, challenging symptoms and experiences. As soon as you walk in you will see cleaning staff speaking to residents and visitors like old friends. The care staff and nurses go out of their way to tailor care to each person's needs. They speak to residents in a friendly, calm tone which must be comforting when away from your own home. The managers are constantly trying new activities/ themed events to enhance the experience for residents and are always available if you need to discuss your loved one. I know my family are in safe hands.
Thank you for your wonderful review and for trusting us with the care of your father-in-law and mother-in-law.
We are delighted to hear that you feel your loved ones are safe, happy, and well cared for at Eccleston Court. Your kind comments about our calm atmosphere, dedicated team, and...
It is difficult when a loved one needs residential care. All the staff, cleaners, caterers, nurses, carers and managers at Eccleston Court go out of their way to meet the needs of my Mum, every day. There is a family atmosphere and I feel confident Mum could not be in a better place.
Thank you so much for your lovely feedback. We are delighted to hear that your Mum feels happy, safe and well cared for at Eccleston Court.
Your kind words about our team and the family atmosphere mean a great deal to us and will be shared with the team. We truly value working closely with families and are grateful for the trust you continue to place in our care.
Mum was always treated in a kind and dignified manner. The activity coordinator came into her room daily if she didn't feel up to mixing she provided resources to keep her entertained in her room.
The food was good and varied & drinks/ snacks were provided regularly.
The carers were kind & provided dignified care, were always cheerful & polite.
The nurses were professional & skilled at managing mums diabetes & provided outstanding EOL care. Mum died peacefully surrounded by her family. We will be forever grateful for the care she received in Eccleston Court.
Elena is an excellent manager that genuinely cares about the residents.
Thank you for your touching review and for trusting Eccleston Court with your mum's care during such a difficult time. We are truly honoured to hear she was treated with kindness, dignity, and compassion by all members of our team, and that she was able to spend her final days peacefully surrounded...
We arrived and the home was in the middle of getting ready for the residents Xmas party later that day so our timing wasn't great. However, we were welcomed by Julie on reception and then by Elena the manager. She took the time to show us round all areas front and back of house and to answer any questions or concerns that my wife had.
My MIL settled in very quickly despite arriving mid Xmas party. The maint man touched the room up beforehand. Joanne, Cody, Kara & all the team provided the best care, comfort & dignity in her last few weeks of life for which we are very grateful. Elena came to give us her unwavering support as my MIL passed. A lovely touch which confirmed we made the right choice.
Thank you for taking the time to share your experience with us. We know how worrying it can be when a loved one moves into respite care, and we're glad we could provide reassurance from the very start. It's comforting to hear that your mother-in-law settled in quickly and that the team supported...
My main support was away for 3 months so Joanne made sure that I was ok about everything and encouraged me to ask about anything if I was concerned.
Many thanks
Thank you for taking the time to share this feedback. I'm very glad to hear that Joanne was able to support you during your brother's illness and that she kept you informed throughout. It's reassuring to know she was attentive to your concerns during your visits as well. Ensuring you felt...
During her stay, the warmth and comfort provided by Eccleston Court staff were exemplary. I was with my sister-in-law on and off every day, and I can state from my personal experience that the level of care is was the very highest.
(Please note that my rating for food and drink is based on casual observation of what was provided to other residents. I don't know from personal knowledge.)
Thank you for your kind words and for choosing Eccleston Court for your sister-in-law's care. We're so pleased to hear that you found our team supportive and the standard of care exemplary. Your feedback means a great deal to us.
All I can say is read all cqc reports and findings. The home is run with untrained staff, understaffed, this home is definitely a business and not a well maintained care home, this sadly reflects the staff and there training, and the capability to care for the residents properly
Thank you for your feedback. We take concerns about staffing and training seriously and are committed to providing high-quality care. We encourage open dialogue and would welcome the opportunity to discuss your experience further-please feel free to contact the Home Manager or Regional Manager directly.
Dad arrived at Eccleston Court after four difficult months in and out of hospital and another care home. He arrived there for end-of-life care and we were touched by the kind and warm welcome we received from everyone. We were astonished at how well Dad was helped to settle in and flourish in a calm and peaceful environment for his last six weeks. Everyone we came into contact with was cheerful, caring and extraordinarily kind. Everyone was friendly and approachable. We found the management and nursing teams accessible, knowledgeable and a great support. We will never forget how much love and kindness we received during Dad's final hours and after his death and we will always be grateful.
Thank you for your kind and heartfelt words. We're honored to have cared for your dad during his final weeks and are so pleased he was able to find peace and comfort at Eccleston. Your message means a great deal to us, and we will be sure to share your kind words with the whole team. We're glad we could support you and your family during such a difficult time!
The level of care, support, love and understanding my mum received at Eccleston Court was outstanding. All staff were amazing and not only helped my mum during her end-of-life care, they helped us and supported us as a family. We are all truly grateful for all that Eccleston Court did for my mum. Thank you.
Thank you for your kind words. We're truly grateful you entrusted us with your mum's care, and we're glad our support made a difference to your family during such a difficult time. Your appreciation means a lot and we will share this with the team at Eccleston Court!
We were very happy with the care and dignity mum was given at Eccleston Court. The staff showed care and respect, and most of all, our mum was safe and happy.
We're truly grateful to hear that your mum felt safe, happy, and well cared for at Eccleston Court. It means a great deal to our team to know we made a positive difference. We will pass your kind words to the team at Eccleston Court.
My brother has only been here a week but and already settled in nicely. The staff are all super friendly and approachable. The staff are high on health and safety, my bother spilt a drink, straight away staff were mopping the floor. Food is nutritious. Whole building is spotless I am over the moon that my brother is in a fantastic caring environment.
Thank you so much for your lovely feedback! It's wonderful to hear your brother has settled in so quickly and that you feel happy with the care, cleanliness, and friendly staff. We're thrilled he's comfortable and well looked after and we will pass on your kind words to the team at Eccleston Court!
My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would recommend 100%
Thank you so much for your kind words and taking the time to leave us a review! It means a lot to hear that you felt welcomed and reassured during such a difficult time. We're glad our team could make you and your mum feel safe and cared for - We will pass on your kind words to the team at Eccleston!
The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.
Thank you for your kind words and for taking the time to write this review. I am pleased that your mum received the quality of care our hard-working teams aim to deliver each day!
My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents always looked happy, content and safe.
Thank you for your kind words. It means so much to hear that your dad received exceptional care and comfort during his time with us. Your feedback is deeply appreciated and will be shared with the team!
I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with, and informed of any decisions for her. Once again thank you for everything.
Thank you for your kind words and for taking the time to write this review. I am pleased that your aunt received the quality of care that our hard working teams aim to deliver each day.
My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.
Thank you so much for your heartfelt review. We're deeply touched by your kind words and are so glad to hear that your mum received such respectful and compassionate care during her time at Eccleston Court. It means a great deal to us that you felt welcomed by everyone, from reception to...
We feel my dad is being very well cared for and being supported with his additional needs.
I am pleased to hear that your experience meets our high expectations as a provider. I will pass your kind comments on to the team.
A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.
Thank you for the lovely review. We will share it with the team at the home.
The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult time. Thank you once again.
Thank you for your kind words, especially at this difficult time. Our team strives to treat all the people who live with us with compassion and dignity at all times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 December 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have vacancies available for a spacious and comfortable room within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!
News (0) & Events (0)
There are no news items for Eccleston Court.
There are no upcoming events for Eccleston Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Eccleston Court.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Eccleston Court
What types of Care is Eccleston Court registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eccleston Court have?
There are 54 Single Rooms.
What are the Facilities & Services at Eccleston Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Eccleston Court to the centre of St Helens?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eccleston Court to verify any information. View our terms and conditions. Eccleston Court has an Enhanced Service -more info.