The Brunswick

2/4 Lord Street, Southport PR8 1QD
Review Us
9.9 69 Reviews
  • The Brunswick, Southport
Welcome to The Brunswick, a caring and homely environment that is proudly part of the Dovehaven group, located on Lord Street in Southport. The Brunswick provides residential care tailored to meet the unique needs of each resident.

The compassionate and experienced team at The Brunswick is dedicated to delivering personalised care that promotes independence, well-being, and dignity. The home offers a warm and supportive atmosphere where residents can feel comfortable, safe, and valued.

The Brunswick features modern, spacious living areas, 54 beautifully designed bedrooms, and a peaceful outdoor area where residents can relax. A variety of engaging activities and freshly prepared meals are provided to enhance the residents' quality of life.

Those interested in learning more about The Brunswick or to arrange a visit, please contact The Brunswick team. The team would be delighted to welcome new residents and share what makes the home such a special place to live.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 58 Service Users

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £947 – £1398
  • RESPITE Self-Funded Residential Care: £947 – £1450

Residential and Respite Care from £947 per week (Dependant on room and care needs)
Local Authority residents are considered, please speak directly with the Home Manager.
(these prices are only a guideline, please contact The Brunswick directly to find out the price for your requirements)

These prices are only a guideline, please contact The Brunswick to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Mortimer (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (54)

Parking

  • Parking at the front of the home for resident and visitor use.

The Brunswick Reviews (69)

9.9

The Brunswick has a Review Score of 9.9 (9.945) out of 10, based on 33 reviews in the last 2 years.
Over all time The Brunswick has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Brunswick
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Total of 69, showing 41-60
Review from K S (Daughter of Resident) published on 6 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my family's experience, the management team and staff treat the residents with care, respect and dignity. We are kept well informed about any issues arising for our parents and they have always been dealt with swiftly and appropriately. The team manage to make the atmosphere homely and welcoming
for residents and for us as a family. The staff are genuinely committed to their work and we are so grateful for what our parents have received.
Reply from Maxine Farnworth, Corporate Development Manager at The Brunswick

Thank you, your kind words will be very much appreciated by the team at The Brunswick, who work so hard to ensure that residents receive the very best of care.

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Review from L C (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in law had been a resident at The Brunswick for around 18 months, before sadly passing in February, within this time the manager and the team were always, kind, compassionate and professional. Her weight was very low when she arrived and the chef would often make her “off menu” meals that would
tempt her to eat. In the beginning she was slightly more mobile progressing to needing two carers to mobilise her this was never treated as a chore and always done with a smile and encouraging chat. Post Christmas she was admitted into hospital which progressed to end of life care, The Brunswick welcomed her (and all of the family) back with love, support and dignity for her final weeks, during this time she was turned constantly to eliminate the worry of bed sores her medication was always administered promptly. The home is spotlessly clean with carers that genuinely care. This was our first experience of care homes and I would honestly feel confident to recommend The Brunswick and team.
Reply from Alison Foreman, Head of Corporate Development at The Brunswick

Thank you very much for taking the time and trouble to write a review of The Brunswick, it is very much appreciated. Kind regards.

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Review from Steven C (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been in the Brunswick for the past eighteen months and passed away there at the start of February. Throughout her stay she has always been treated well by all the staff, from the carers to the cleaning team, the kitchen team and everyone we came into contact with. The level of respect and
warmth never failed to impress me. Mum's end-of-life care at the Brunswick, whilst being an incredibly sad time, was also one that allowed us all to share some special moments with her, and there wasn't anything that the Brunswick team could have done more to help, be that from dropping in to say hello and share a story, to bringing up a cup of tea, unasked, just because they knew it was needed. The actions of the Brunswick team directly helped to turn this sad period into one that also had moments of happiness and that we as a family are able to look back on in a positive way, which is a great comfort at this time.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your review, it is very much appreciated. The team at The Brunswick work so hard to ensure that all receive the very best of care and from that, they also reach out to include families who are facing difficult and sad times. Your experience will do much to give reassurance to other families who are searching for care for their loved ones. We send our condolences to both you and your family. Kind regards.

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Review from C B (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Brunswick accepted our father as an emergency case one late Saturday evening after a fall meant he could no longer safely live alone. He was given a choice of rooms and picked the one he liked best.
The Brunswick is spotlessly clean and warm, and the staff have always been lovely with him and
helped him to settle into a new way of life.
We are moving him today only so he can be closer to his existing social network. I would have no hesitation in recommending The Brunswick to others.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for sending your review of The Brunswick and also your recommendation; it is very much appreciated. Kind regards.

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Review from Barry H (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the short time my father stayed with you, he was treated with the utmost respect, care and dignity.
Also, the professionalism and consideration shown to his family at all times were exemplary and we are so glad he spent his last days being looked after by a special team of people.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this positive review. I have passed your comments on to the manager and her team. I am pleased that you, your family and your father received the care and attention that is so important to everyone. Although nothing can make things easier for you as a family at times like these, it is reassuring to know that the staff made a difference. Thank you once again.

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Review from I M (Son of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother initially went for two weeks respite but is still in residence six months later. She has settled and her anxiety has decreased which means she is happier and her sense of humour has returned. She loves the location and makes the most of being on Lord Street, either watching the world go by
or enjoying a stroll.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your review, we do appreciate your comments and ratings. It's always good to hear that new residents are settled and happy.
Kind regards

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Review from M G (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my ratings indicate my satisfaction in all things concerning The Brunswick.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you for your 5* review, it is most appreciated. Kind regards.

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Review from H O (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that The Brunswick Care Home is excellent in every way. CQC should rate this care home top at all times. I love it here and I hope to continue to live here. I am treated with dignity, respect, care and understanding by all the staff.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your wonderful review, we do appreciate your 5* ratings. Kind regards.

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Review from P H (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Wonderful! Thank you for your review. Kind regards.

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Review from J P (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All round great care. Lovely staff and meals are excellent.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your review and ratings, Kelly and her team will be 'over the moon to read your comments. Kind regards.

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Review from P T (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
OK, this care home is located at the south end of Lord Street - a world-class shopping street in the superior holiday resort of Southport. A beach, leisure lake and other facilities are minutes away (see Southport Tourist Board brochure for details). The climate's clement - 'Sunny Southport' - The town
also hosts world golfing events. The town always has an influx of world tourists, giving it an ambience that other towns may lack. Residents are urbane, polite and friendly - as are the staff. I have a TV in my room and am able to buy my newspaper daily - as I can buy whatever I wish, within reason.
Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your review, which certainly captures all of the great things about the town of Southport! It is a great place to live.

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Review from Debra E (Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and loving consideration for all needs is second to none. The care for personal needs is always dealt with. I can't fault the food, always more than enough. Tablets - explained what they are giving. Staff have an extremely hard job and they do it with great pride and I admire them all for that.
Hope this feedback is of use. Many thanks to them all.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review. The staff always try to go above and beyond for all the residents in their care. I will pass on your positive comments to the staff team at the home.

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Review from K G (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have no hesitation in recommending The Brunswick Care Home to anyone who is thinking of placing relatives there. My father was a full-time resident for nearly two years and I could not ask for anything more from all the staff, who are a dedicated team and have the residents' best interests at heart.
The care and attention they pay the residents is second to none, even in these uncertain times of the Covid pandemic.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review. I have passed on your positive comments to the staff team at the home, who are a committed team that have worked hard during the pandemic, often in difficult circumstances. I am pleased to see the high standards have been maintained.

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Review from Janice T (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father had been a resident at The Brunswick for about 2 years. The care he received during that time was exceptional, nothing was too much trouble for the team and managers to make him comfortable, happy and safe. This high level of care did not falter during his time there and in these unprecedented
times too, was invaluable to both myself and my sister, especially in lockdown. The team are wonderful with the residents and it was lovely to see our father laughing in his time there and also what was to, unfortunately, be his final months too. The team and managers were extremely supportive of both our father and us throughout his time there. The Brunswick is exceptionally clean and well maintained. The meals are lovely and plentiful. I have absolutely no hesitation in recommending it and would like to personally thank the team for caring for our father during his time there.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review. We are pleased that you have recognised the care and attention the whole team have given to your father, as well as the other residents within the home. As you say, it has been a difficult time but the manager and all staff have worked hard to ensure that the high standards have been maintained.

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Review from M C (Son of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was always adamant that she wouldn’t end up in care. However, her transition from hospital, following a fall, to the Brunswick couldn’t have been smoother. This is mainly down to the professionalism of the care team. They are always friendly, polite and calm, no matter how pressured. They treat
all the residents as individuals and they are all addressed by their names. My mum is encouraged to eat by the excellent catering team. The facilities and upkeep of the home also make a huge difference to my mum’s rehabilitation. I have peace of mind knowing that my mum is in safe hands.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for writing this 5-star review. I am pleased that the staff team have made the move into care easier for your mother and your family. I have passed on your positive comments to the home's team. Thank you once again for taking the time to share your thoughts on our home.

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Review from David P (Son of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has perked up since moving in. She has many needs and seems to be very happy. She loves the quizzes and the attention she gets. Caring is a strength tapping job but all the staff there do a marvellous job. Just to see her content is a Godsend. They get her ready for visitors and to see the joy on
her face is priceless. I get time to spend with her and see she is happy.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you so much for taking the time to write this review. I am pleased that your other has settled into the home so well and enjoying her time. I have passed on your positive comments to the staff team who strive to create a stimulating, caring atmosphere within the home.

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Review from Rebecca S (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has recently moved to The Brunswick after spending a month in hospital. Staff have showed great compassion, have helped ease the transition and are very knowledgeable on process. Nothing has been too much trouble. This really gives me comfort that my 97 year old grandmother is being looked
after and is receiving the care she deserves. Thank you.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to complete this 5* review. I am pleased to hear that your grandmother is being well looked after. The staff within the home pride themselves on going that extra mile. I will pass on your positive feedback to the Home Manager and team. Thank you once again.

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Review from Helen D (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly parents were discharged from hospital to the Brunswick Care Home in March 2021 for a period of Respite care. Prior to this they had both lived at home independently so I can only imagine that staying in a care home would be unsettling for them. As a Nurse myself, with previous experience
of working in Care Homes, I was worried about the care they may or may not receive. I am very happy with the care home. The staff are so caring and accommodating - nothing is too much trouble. Most importantly, Mum and Dad are happy. The first time I visited with my six-year-old son, the staff made me feel so welcome. One care worker, in particular, went above and beyond to make the visiting experience positive for my son too. Nice decor/good food/facilities are all important (all are of a high standard too) but caring, committed staff for me, is what any care home needs and that is what the Brunswick provide. A home from home experience. Thank you to the manager and all your staff.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this 5* review. All our staff try to go that extra mile for all people who choose to live in our home. I am please that your parents are happy and settled in their new environment. I have passed your positive comments onto the Manager and staff team.

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Review from Susan H (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would definitely not recommend this home.
Do not be deceived by the decor. In our families opinion, it’s the only good thing about the home.
In my opinion, it needs improvement in all areas, not just the ones highlighted by the CQC report.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to bring your opinion of the experience of care at The Brunswick to our attention. We take such feedback very seriously and we feel deeply sorry that you feel this way.
Unfortunately, as a residential home we have to be sure that, as needs change, we are still able to deliver the care required by our residents. We are very sorry that a move to a new care environment had to take place, as your mothers stay at The Brunswick had been a long one. She will be missed by all of the team and we hope that she is more settled in her new home.

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Review from Nicola L (Niece of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased and relieved that my Uncle has settled so well into the Brunswick Care Home. He has a lovely room where he can watch tv and do his jigsaws and crosswords quietly. He also thoroughly enjoys all his meals especially his breakfasts! It is also lovely to have the Pod where we can see him
in these difficult times. Staff often go out of their way to ensure he is ok and it gives me a lot of relief and peace of mind that he is being so well cared for and looked after. Thank you to all the staff who work so hard.
Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to complete this survey, I will pass on your positive comments to the manager and staff within the home. I understand the concerns that all families have at this difficult time and am pleased that we have been able to give you some reassurance with Pod visits etc.

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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for The Brunswick is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for The Brunswick is calculated as follows: ( (362 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 382 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Brunswick is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Kelly

Kelly Mortimor

Job Title: Home Manager Joined: 2022

Kelly Mortimer is the Home Manager of The Brunswick.


Kelly Mortimer joined Dovehaven in June 2016 and was promoted to her current Home Manager role in 2022.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Brunswick to verify any information. View our terms and conditions. The Brunswick has an Enhanced Service - more info.