Green Heys & Kemp Lodge Care Home

Park Road, Waterloo, Liverpool L22 3XG
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7.7 6 Reviews
  • Green Heys & Kemp Lodge Care Home, Liverpool
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note that the self-funding rate is exclusive of Funded Nursing Care (FNC)

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Saga Care Ltd

Person in charge

  • Emma Hayes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Number of floors: 1

Room Information

  • Single Rooms (75)

Parking

  • Ample car parking is available. Please ensure that your car registration is entered into the parking system

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Green Heys & Kemp Lodge Care Home Reviews (6)

7.7

Green Heys & Kemp Lodge Care Home has a Review Score of 7.7 (7.733) out of 10, based on 4 reviews in the last 2 years.
Over all time Green Heys & Kemp Lodge Care Home has 6 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 1
Date Published
  • 6
  • 0
  • 1
  • 4
  • 2
Reviewer Connection to Green Heys & Kemp Lodge Care Home
  • 2
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  • 1
  • 1
Total of 6, showing 1-6
Review from Dean W (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother permanently joined Green Heys in the middle of 2024, suffering from Dementia and following a series of falls and hospitalisation that left her movement impaired. Mum's dementia deteriorated rapidly unfortunately and her needs became very complex. The manager took time to explain things thoroughly
and she and her team were marvellous from the very beginning, making Mum feel comfortable and ensuring all her needs were catered for. The family were also supported along what became a very difficult journey, being kept informed regularly about Mum's illness and care and any decisions that had to be made. Both carers and nurses were amazing and couldn't do enough for Mum or the family. They endeavoured to include her in the many activities and entertainment that were provided and that kept her spirits up. Mum's passing was ultimately very quick but the care both she and the family received at a very difficult time was outstanding. We cannot thank you enough for all you did.
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Review from Julie W (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful dad was moved here for end-of-life care, maybe 5-6 weeks ago. I was devastated his deterioration was very quick from dementia, a spell in hospital (where the care was appalling) aided this rapid condition. However my dad came here, and during his last weeks he was made to feel extremely
comfortable. I cannot express enough how wonderful all the staff were, I wish I was able to name names. Not only did the staff look after my dad they looked after us as a family. For the last 3-4 days of my dad's life we didn't move from his side. We had endless supplies of tea, coffee, sandwiches and above all - love and care. What an amazing team of people that made a heartbreaking journey easier. I thank each and every one of you for your support and love shown to my mother, myself and my brother. I cannot praise them enough.
Reply from Emma Hayes, Registered Manager at Green Heys & Kemp Lodge Care Home

Thank you so much for your lovely words. It was an absolute pleasure to look after your dad.

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Review from J N (Son of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been resident at Green Heys since last year. It wasn’t an easy decision moving to a care home, but he’s happy and well cared for. His physical health needs are well cared for by the nurses. We are always made to feel welcome and the home is clean and tidy. Would like him to be encouraged
more to participate in activities and maybe more going on, but overall we are happy.
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Review from T R (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was only here 8 weeks and he passed away. We moved him from another home because that was awful to here. We are still waiting for answers and this nursing home is currently under investigation. Family heartbroken.
We have lost trust in care homes in the UK. They should be community owned not
privately owned, seems to be about profit not care.
Reply from Emma Hayes, Registered Manager at Green Heys & Kemp Lodge Care Home

Myself and the team at Green Heys are very sorry that you feel this way. At Green Heys we pride ourselves on delivering quality care, with our residents and their families at the forefront of everything that we do. Please let me know if you wish to discuss anything further and we would be happy to discuss any issues that you may have.

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Review from Peter R (Son-in-law of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law's needs are always catered to a high standard. Staff treat her with dignity and respect at all times.
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Review from Linda F (Sister of Resident) published on 24 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister was sent home from hospital with end of life medication. We were told the end would be within the next week. I am happy to say that following the incredible care she has received at Kemp Lodge she now looks happier and healthier than she has in the last 5 years. As I write this we are five
months on from her hospital discharge.
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Current Review Score: 7.7 (7.733)

Overview of Review Score

The Review Score of 7.7 (7.733) out of 10 for Green Heys & Kemp Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.283 for Green Heys & Kemp Lodge Care Home is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 46 Ratings = 4.283
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.45 Points relating to the number of positive Reviews for Green Heys & Kemp Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 3 Positive Reviews ÷ 15 = 0.2
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Green Heys & Kemp Lodge Care Home

What types of Care is Green Heys & Kemp Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Green Heys & Kemp Lodge Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Green Heys & Kemp Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Heys & Kemp Lodge Care Home to the centre of Liverpool?

4.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Heys & Kemp Lodge Care Home to verify any information. View our terms and conditions. Green Heys & Kemp Lodge Care Home has an Basic Service - more info.