Abney Low Nursing Home

17 Queens Road, Hoylake, Wirral CH47 2AQ
Review Us
9.5 31 Reviews
  • Abney Low Nursing Home, Wirral
Situated in a lovely residential area of Hoylake, 10 minutes walk from the Prom, Abney Low is a 37 bedded nursing home, providing nursing care to older people and people living with dementia.

The home has many places for residents to relax and enjoy the company of family and friends, including a large lounge area, a dining room as well as some quieter areas.

The home also has a large garden area which is popular in the warmer months, with residents enjoying outdoor activities, including barbecues, throughout the summer.

Mealtimes represent an important social occasion for residents and the team work to ensure they are as enjoyable as possible, unhurried and relaxed with residents being given plenty of time to eat and enjoy their meal. The home's chefs prepare nutritious and delicious meals, which are freshly made each day. They also cater for people who may have specialist dietary needs.
Show Abney Low Nursing Home on the Map

Care Provided by Abney Low Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £968 – £1029
  • Self-Funded Residential Dementia Care: from £1029

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

These prices are only a guideline, please contact Abney Low Nursing Home to find out the exact price for your requirements.

Contact Abney Low Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abney Low Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Chris Fletcher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (7)

Abney Low Nursing Home Reviews (31)

9.5

Abney Low Nursing Home has a Review Score of 9.5 (9.541) out of 10, based on 27 reviews in the last 2 years.
Over all time Abney Low Nursing Home has 31 reviews.

Overall Experience
  • 20
  • 9
  • 2
  • 0
  • 0
Date Published
  • 31
  • 17
  • 27
  • 27
  • 4
Reviewer Connection to Abney Low Nursing Home
  • 9
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 1-20
Review from J C (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum, who has mixed dementia, has been cared for at Abney Low with such warmth, patience and understanding. The staff treat her with dignity and compassion, taking time to comfort her on difficult days. It gives our family such peace of mind knowing she's in a safe and loving environment where she
is genuinely valued as a person. I would recommend Abney Low.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Firstly, thank you for your recommendation for Abney Low, it is very much appreciated. Your ratings and comments will do much to reassure those searching for care . Your comments about the team and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise O (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for over 6 years. He is always treated really well and cared for. He loves all the staff, and he says they cannot do enough for him. He has never had any complaints. It's a lovely atmosphere, everyone is very friendly and smiley.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
What a wonderful review. Thank you!! To know your father can give such great feedback about the care and attention he receives is a wonderful testament to the team and all they do. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat H (Sister-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, homely home, always clean and tidy. Amazing staff, always helpful and compassionate. Nothing is too much trouble for them. I am very happy with the care home, Abney Low.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thankyou for your kind words and ratings for Abney Low. You are right, the team are 'amazing', and thank you for highlighting their helpfulness and compassion in your review. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was happy as could be expected, given the illness mum is experiencing. Thank you for her care.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for taking the time to review the home, we do appreciate that you have taken the trouble to give your feedback. To know your mum is happy in herself, is good to know. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Granddaughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been here almost a year, he has settled well, all the staff are great with him, they take their time with him and don't rush him. Always something for him to do, he loves the music, they all play the oldies.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you very much for your wonderful review, it is very much appreciated. So good to know that your Grandad is settled and enjoying his days! Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a busy environment - but staff friendly and attentive.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thanks very much for your review e do appreciate your honest feedback and ratings. So good to know that the staff team are 'friendly and attentive', they will be pleased to know your feedback. Kind…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Great Great-Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care and staff are very welcoming and nice.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for taking the time and trouble to review and rate Abney Low. Your feedback regarding our hard working team is very much appreciated. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant staff and great care.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you very much for reviewing Abney Low Care Home. Your feedback is appreciated by Chris and his team. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G L (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff overall are very caring and helpful to residents and family members. The food is very good and more than sufficient. The room is a good size and suitable for mum's needs.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you very much for taking the time and trouble to review Abney Low. We very much appreciate your ratings and feedback. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Brother of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother's health was deteriorating quickly but we thought it was due to his condition. However, the night duty staff recognised that he needed immediate medical care and contacted the duty doctor. My brother was subsequently rushed to hospital via ambulance. Without the staff's care and vigilance,
my brother may have been in a worse condition, could you pass on my thanks.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing Home
Thank you for taking the time to review Abney Low so highly. We appreciate your feedback and are thrilled that our team have been able to help your brother in his time of need. Thank you for the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There needs to be a system to sign residents in and out of the building. Rooms need checking ft freshness daily.
Staff treat my parents with respect and kindness and have taken time to get to know them.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing Home
Thank you for taking the time to review Abney Low. We appreciate your comments and your feedback helps us to imporve our services for our residents. Have a wonderful day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care provided by very caring and attentive staff towards Mum and Dad at Abney Low. When Dad was taken into hospital, the nurses said they had not seen such comprehensive paperwork for many years, every detail was taken into account, even to how Dad liked his cup of tea.
The staff have been
incredibly thoughtful and very sympathetic to Mum and the family following Dad's recent passing.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you so much for completing a review for Abney Low and we send our heartfelt condolences to you at this very sad time. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen B (Sister of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely friendly staff, I feel happy I'm leaving him in safe and caring hands.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for your review and ratings for Abney Low. Your comments are appreciated. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie W (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here since October 2024. We have been warmly greeted by management and staff all of who are very attentive to our mums needs. Mum enjoys her meals and gets on well with everyone. There is always an activity going on mum particularly enjoyed the visit from the animals. I feel very happy
that mum has settled into her new home.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for your review, we are so please to know that you mum is settled. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul M (Son-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite everytime we come, always offering drinks always working hard with the residents who are well looked after by all staff and always let you know if there is a problem.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you very much for your review, it is appreciated by those families who are searching for care, as well as the team at the home. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith P (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There is one member of staff who consistently goes above and beyond. She not only interacts with my dad in a manner which makes my dad relaxed and happy but she also engages with family offering personal support when they are struggling. She is the usual chef but also performs caring shifts. She always
provides help + support whatever hat she is wearing. An absolute gem of a member of staff.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for your review and kind comments. The team work so hard to ensure that all are safe, happy and well. It is so pleasing to hear that your father has formed a special bond with a 'gem of a…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy S (Sister of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are lovely and really helpful. Nothing is too much trouble for them. My brother is really settled and happy here.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for your kind comments and ratings, it is appreciated. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue B (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently gone into Abney Low with Parkinson's. I have not found fault with the home/accommodation and he has settled in very quickly. Staff are wonderful and I'd like to recommend the home very highly.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you very much for your review, both your ratings and feedback. Your recommendation for the home and you comments regarding the care team are very much appreciated. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed with the level of care my father has received. In particular the warm manner in which they have dealt with my father and his at times, complex issues.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you very much for your review of Abney Low. We appreciate your comments and star ratings. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise W (Granddaughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing home. My grandad has settled in really well the staff are amazing with him.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home
Thank you for your 5* review and for your kind comments regarding the staff, they will love to know their efforts are appreciated. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Abney Low Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.541 for Abney Low Nursing Home is calculated as follows: ( (198 Excellents x 5) + (78 Goods x 4) + (26 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 305 Ratings = 4.541
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abney Low Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Fletcher

Job Title: Manager Joined: 2023

Chris Fletcher is the Home Manager and has been involved in healthcare for a number of years. Chris has a wealth of experience in multiple facets of care home job roles and other areas of the care sector.


He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Chris is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Abney Low Nursing Home

What types of Care is Abney Low Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abney Low Nursing Home have?

There are 26 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Abney Low Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abney Low Nursing Home to the centre of Wirral?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abney Low Nursing Home to verify any information. View our terms and conditions. Abney Low Nursing Home has an Enhanced Service - more info.