Abney Low Nursing Home

17 Queens Road, Hoylake, Wirral CH47 2AQ
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9.5 46 Reviews
  • Abney Low Nursing Home, Wirral
Situated in a lovely residential area of Hoylake, 10 minutes walk from the Prom, Abney Low is a 37 bedded nursing home, providing nursing care to older people and people living with dementia.

The home has many places for residents to relax and enjoy the company of family and friends, including a large lounge area, a dining room as well as some quieter areas.

The home also has a large garden area which is popular in the warmer months, with residents enjoying outdoor activities, including barbecues, throughout the summer.

Mealtimes represent an important social occasion for residents and the team work to ensure they are as enjoyable as possible, unhurried and relaxed with residents being given plenty of time to eat and enjoy their meal. The home's chefs prepare nutritious and delicious meals, which are freshly made each day. They also cater for people who may have specialist dietary needs.
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Care Provided by Abney Low Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £968 – £1029
  • Self-Funded Residential Dementia Care: from £1029

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

These prices are only a guideline, please contact Abney Low Nursing Home to find out the exact price for your requirements.

Contact Abney Low Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abney Low Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Fletcher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (7)

Abney Low Nursing Home Reviews (46)

9.5

Abney Low Nursing Home has a Review Score of 9.5 (9.476) out of 10, based on 42 reviews in the last 2 years.
Over all time Abney Low Nursing Home has 46 reviews.

Overall Experience
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Reviewer Connection to Abney Low Nursing Home
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Total of 46, showing 1-20
Review from Tracy R (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum and other residents love having Walter the dog here. He reminds them of home and provides therapy. They really look forward to seeing him and other animals. The issues I have with this nursing home are organisation, some carers are not attentive to residents' needs and will sit on their phones,
and the main room is far too loud (TV). They need to have gentle background sounds to calm the residents (lower sound). Mum also needs ups instead.
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Review from Tina S (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my mum arrived at Abney Low, she was so happy to meet everyone, but most of all, she met Walter, the manager's English Bulldog. Her face lit up when he was visiting the home.
The residents all love him, their faces light up when he is there. It's so lovely to see, I hope he carries on being the
resident mascot.
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Review from Elaine W (Sister-in-law of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find the home friendly and welcoming, with all staff helpful.
Nice to see people doing everyday things like getting their nails done by one of the staff and being able to pet a dog.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and comments, they are appreciated. kind regards
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Review from Ruth K (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome. Lovely homely atmosphere. Dad warm and comfortable.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 5* review and comments, they are very much appreciated. Kind regards
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Review from Anthony W (Brother of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care seems to be of a high level, staff are always cheery and welcoming.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and comments, they are appreciated, especially as you reference the quality of the care provided by the team. It is appreciated.
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Review from Alma C (Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't find fault with anything.
I would like a resident dog or cat!
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThanks so much for your review and comments! I'll pass them on to Chris the Home Manager. Kind regards
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Review from E K (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and attention continues to be excellent.
I've been amazed at the activities and entertainment afforded to the residents.
Best decision we ever made!
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 'excellent' review, we do appreciate your feedback, which will be very helpful for those searching for care for loved ones. Kind regards
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Review from Rob G (Brother of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like the way the home makes every effort to make residents feel at home. I am able to bring my dog over to see my brother as he used to take him for a walk before he was ill. It brings him and other residents some comfort.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review of Abney Low, your feedback and ratings are appreciated. Kind regards
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Review from Andrew S (Son-in-law of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney Low is a fantastic nursing home and gives it all. Staff are very good and meet Brenda's needs.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 5* review, we do appreciate your feedback and ratings. Kind regards
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Review from Sue P (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clear communication on mum's progress and how she has been on every visit.
Staff are very observant and actively care for residents with genuine empathy.
Rooms are always clean, and clothes are laundered.
Warm, welcoming and friendly, no matter what time or day we visit.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your informed feedback and ratings. We do appreciate family members sharing their experience of the care and service received in our homes. Kind regards
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Review from Jennifer P (Friend of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So friendly and homely. Staff are caring and kind.
Thanks for looking after our 'Doctor Dave'
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your review and 5*ratings, all are very much appreciated. Kind regards
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Review from M L (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am mostly impressed by the majority of staff at Abney Low. They are friendly, caring and efficient and treat Eunice well and with dignity. Because of her lack of her mobility; she often has to stay in her room. I feel there could be more individual activities for her. Because Eunice is on a minced
and moist diet, some days her meals are limiting, i.e. mashed potato/1 piece of broccoli and gravy, although NOT always! The home is clean and welcoming, and in general staff are hard working and do their very best for the residents.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for taking the time to review Abney Low. We note your comments and have made the manager aware, please take the opportunity to discuss the matters around menu option and activities with him. As you said yourself, the team 'do their very best for the residents' and we welcome all feedback in order that care at the home is exemplary for all. Kind regards
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Review from Rachel R (Niece of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie is bed bound but the staff always make sure she receives the best care. They treat her with kindness and genuine compassion, which gives our family peace of mind.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review, to know your Auntie is treated with 'kindness and compassion' will be most reassuring for those who are searching for care for a loved one. Kind regards
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Review from B H (Niece of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While there is always room for a little improvement as there is anywhere - overall I'm really grateful for the care and support my auntie receives. It's reassuring to know shes in safe hands with people who care.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for taking the time and trouble to review Abney Low, it is appreciated. Every day the team in our home strives to provide person centred care, each day they look to improve the care they provide. Thank you also for the kind comments and your appreciation of all they do. Kind regards
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Review from Elaine W (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came into Abney Low on 29/04/25. We were worried he wouldn't settle. We can honestly say it was the best thing we have done. Dad settled in from day 1. The staff are fabulous and always have a smile on their face for not just dad, but myself and mum. Always made to feel welcome. I am kept up to
date on all dads' progress.
Can't thank all the staff enough for the care and attention they give my dad daily. Plenty of activities and lots of dancing.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your very kind words about the team at Abney Low. They work so hard to ensure that every resident is safe and well cared for and the news that your Dad settled so well will be so reassuring to those looking for care. Plus, the dancing is just all, in a days work! Kind regards
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Review from Tina T (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care Mum gets at Abney Low Nursing Home.
I love the way everyone makes a fuss of Mum. All staff are very friendly and happy to answer any concerns.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and ratings, both are very much appreciated. Kind regards
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Review from Colin G (Brother-in-law of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing HomeThank you for your high rating of Abney Low. We appreciate you taking the time to review the home and are happy that you are satisfied with the care we provide. Thank You
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Review from Susan L (Daughter of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Abney Low Care Home since March 25, having come from another home due to its closure. I have found the staff and the care our mum receives is excellent, always putting mum's care and safety first nothing any trouble. Big difference from the previous care home.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing HomeWe are thrilled that you are happy with the care that your mum receives at Abney Low. It is heart-warming to know that your mum is settled with us following her move from another home. Chris and the team will be delighted to hear your warm words of recognition, thank you again for the wonderful review and have a pleasant day.
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Review from J C (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum, who has mixed dementia, has been cared for at Abney Low with such warmth, patience and understanding. The staff treat her with dignity and compassion, taking time to comfort her on difficult days. It gives our family such peace of mind knowing she's in a safe and loving environment where she
is genuinely valued as a person. I would recommend Abney Low.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeFirstly, thank you for your recommendation for Abney Low, it is very much appreciated. Your ratings and comments will do much to reassure those searching for care . Your comments about the team and how well your Mum is cared for are very touching and the team will be 'overjoyed' to receive your feedback. Kind regards
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Review from Denise O (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for over 6 years. He is always treated really well and cared for. He loves all the staff, and he says they cannot do enough for him. He has never had any complaints. It's a lovely atmosphere, everyone is very friendly and smiley.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeWhat a wonderful review. Thank you!! To know your father can give such great feedback about the care and attention he receives is a wonderful testament to the team and all they do. Kind regards
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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Abney Low Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.476 for Abney Low Nursing Home is calculated as follows: ( (278 Excellents x 5) + (160 Goods x 4) + (38 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 481 Ratings = 4.476
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abney Low Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Fletcher

Job Title: Manager Joined: 2023

Chris Fletcher is the Home Manager and has been involved in healthcare for a number of years. Chris has a wealth of experience in multiple facets of care home job roles and other areas of the care sector.


He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Chris is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Abney Low Nursing Home

What types of Care is Abney Low Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abney Low Nursing Home have?

There are 26 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Abney Low Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abney Low Nursing Home to the centre of Wirral?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abney Low Nursing Home to verify any information. View our terms and conditions. Abney Low Nursing Home has an Enhanced Service - more info.