Abney Low Nursing Home

17 Queens Road, Hoylake, Wirral CH47 2AQ
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9.6 27 Reviews
  • Abney Low Nursing Home, Wirral
Situated in a lovely residential area of Hoylake, 10 minutes walk from the Prom, Abney Low is a 37 bedded nursing home, providing nursing care to older people and people living with dementia.

The home has many places for residents to relax and enjoy the company of family and friends, including a large lounge area, a dining room as well as some quieter areas.

The home also has a large garden area which is popular in the warmer months, with residents enjoying outdoor activities, including barbecues, throughout the summer.

Mealtimes represent an important social occasion for residents and the team work to ensure they are as enjoyable as possible, unhurried and relaxed with residents being given plenty of time to eat and enjoy their meal. The home's chefs prepare nutritious and delicious meals, which are freshly made each day. They also cater for people who may have specialist dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Fletcher (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (7)

Abney Low Nursing Home Reviews (27)

9.6

Abney Low Nursing Home has a Review Score of 9.6 (9.594) out of 10, based on 23 reviews in the last 2 years.
Over all time Abney Low Nursing Home has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Abney Low Nursing Home
  • 9
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Total of 27, showing 1-20
Review from J H (Great Great-Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care and staff are very welcoming and nice.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you for taking the time and trouble to review and rate Abney Low. Your feedback regarding our hard working team is very much appreciated. Kind regards

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Review from B H (Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant staff and great care.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for reviewing Abney Low Care Home. Your feedback is appreciated by Chris and his team. Kind regards

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Review from J C (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been in Abney Low for a month now. Since day one, she has been heard with ultimate care and compassion by all the staff, including management. Mum has late-stage Alzheimer's and has difficult days, but the staff are always on hand to support her and the family. As a family, we feel she is
safe and being looked after.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for your comments and ratings, they are appreciated. I am certain that your shared experience will do much to reassure others who are searching for care for a loved one. Kind regards

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Review from G L (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff overall are very caring and helpful to residents and family members. The food is very good and more than sufficient. The room is a good size and suitable for mum's needs.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for taking the time and trouble to review Abney Low. We very much appreciate your ratings and feedback. Kind regards

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Review from R G (Brother of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother's health was deteriorating quickly but we thought it was due to his condition. However, the night duty staff recognised that he needed immediate medical care and contacted the duty doctor. My brother was subsequently rushed to hospital via ambulance. Without the staff's care and vigilance,
my brother may have been in a worse condition, could you pass on my thanks.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing Home

Thank you for taking the time to review Abney Low so highly. We appreciate your feedback and are thrilled that our team have been able to help your brother in his time of need. Thank you for the wonderful words of recognition for the team, we will be sure to pass on the recognition. We hope your brother is back with us soon. Have a lovely day and thank you again.

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Review from L R (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There needs to be a system to sign residents in and out of the building. Rooms need checking ft freshness daily.
Staff treat my parents with respect and kindness and have taken time to get to know them.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing Home

Thank you for taking the time to review Abney Low. We appreciate your comments and your feedback helps us to imporve our services for our residents. Have a wonderful day.

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Review from Denise O (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and very caring towards my mum and dad. My mum recently passed and they have supported my dad no end. He loves chatting with all of the lovely people. They couldn't do any more than they already do.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing Home

Thank you for taking the time to review Abney Low so highly. We are sorry to hear about your mothers passing. It is heartening to know that the team at Abney Low is taking good care of your Father and he is enjoying his time at the the home. The team will be thrilled to hear your kind words of recognition. Thank you again for the lovely review, have a wonderful day.

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Review from D S (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care provided by very caring and attentive staff towards Mum and Dad at Abney Low. When Dad was taken into hospital, the nurses said they had not seen such comprehensive paperwork for many years, every detail was taken into account, even to how Dad liked his cup of tea.
The staff have been
incredibly thoughtful and very sympathetic to Mum and the family following Dad's recent passing.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you so much for completing a review for Abney Low and we send our heartfelt condolences to you at this very sad time. Kind regards

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Review from Maureen B (Sister of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely friendly staff, I feel happy I'm leaving him in safe and caring hands.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you for your review and ratings for Abney Low. Your comments are appreciated. Kind regards

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Review from Jackie W (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here since October 2024. We have been warmly greeted by management and staff all of who are very attentive to our mums needs. Mum enjoys her meals and gets on well with everyone. There is always an activity going on mum particularly enjoyed the visit from the animals. I feel very happy
that mum has settled into her new home.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you for your review, we are so please to know that you mum is settled. Kind regards

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Review from Paul M (Son-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite everytime we come, always offering drinks always working hard with the residents who are well looked after by all staff and always let you know if there is a problem.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for your review, it is appreciated by those families who are searching for care, as well as the team at the home. Kind regards

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Review from Judith P (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There is one member of staff who consistently goes above and beyond. She not only interacts with my dad in a manner which makes my dad relaxed and happy but she also engages with family offering personal support when they are struggling. She is the usual chef but also performs caring shifts. She always
provides help + support whatever hat she is wearing. An absolute gem of a member of staff.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you for your review and kind comments. The team work so hard to ensure that all are safe, happy and well. It is so pleasing to hear that your father has formed a special bond with a 'gem of a member of staff'. Kind regards

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Review from Mandy S (Sister of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are lovely and really helpful. Nothing is too much trouble for them. My brother is really settled and happy here.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you for your kind comments and ratings, it is appreciated. Kind regards

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Review from Sue B (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently gone into Abney Low with Parkinson's. I have not found fault with the home/accommodation and he has settled in very quickly. Staff are wonderful and I'd like to recommend the home very highly.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for your review, both your ratings and feedback. Your recommendation for the home and you comments regarding the care team are very much appreciated. Kind regards

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Review from P B (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed with the level of care my father has received. In particular the warm manner in which they have dealt with my father and his at times, complex issues.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for your review of Abney Low. We appreciate your comments and star ratings. Kind regards

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Review from Louise W (Granddaughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing home. My grandad has settled in really well the staff are amazing with him.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you for your 5* review and for your kind comments regarding the staff, they will love to know their efforts are appreciated. Kind regards

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Review from Donna W (Partner of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abney Low are exceptionally kind, helpful and professional. Recently, he was in a very bad way, which meant three of us stayed all day and overnight - we were looked after with such kindness. The staff also keep us informed at all times of how his care is happening.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for your ratings and your heartfelt comments regarding Abney Low. We appreciate both and it is so good to know that the care provided to you all was worthy of such remarks. Kind regards

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Review from P R (Brother of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although he has not been at the home that long he has suffered bad and deteriorating health problems (which have not been caused by his stay at the the home but as an unfortunate health decline but he has been and his family treated with dignity as have the family) throughout. Obviously these events
are upsetting but it is something he has to overcome and unfortunately I think will arise again. Thank you and your staff for all you have done and continue to do in the future. Thank you.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Your thanks are very much appreciated by the whole team at Abney Low. It is so difficult when loved ones are frail and unwell, but rest assured our carers will always to their best to ensure that residents are safe, well and happy. Kind regards

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Review from Leanne R (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has recently moved in and has settled in really well. The staff are lovely and he is really responding well to them. We unfortunately had an episode where he was really poorly and the staff treated him so well. Their response with the medical teams went above and beyond, their support to both
dad and the family was exceptional. We will be forever grateful to them for treating us so well. I would not hesitate in recommending Abney Low to anyone.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you so much for your wonderful 5* review and you touching comments regarding the care your dad received at Abney Low recently. We are so pleased that the care and support delivered by the team at the home has been highlighted, as they all work so hard to ensure that residents are safe, well and happy. Your thanks are very much appreciated. Kind regards

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Review from Tina S (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum joined the other residents in November 2024. She has settled so well. I am more than happy with the care and attention she has received. I am comforted when I leave Mum there because she is looked after so well.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing Home

Thank you very much for taking the time and trouble to write a review for our home. It is much appreciated.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Abney Low Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.594 for Abney Low Nursing Home is calculated as follows: ( (180 Excellents x 5) + (60 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.594
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abney Low Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Fletcher

Job Title: Manager Joined: 2023

Chris Fletcher is the Home Manager and has been involved in healthcare for a number of years. Chris has a wealth of experience in multiple facets of care home job roles and other areas of the care sector.


He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Chris is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Abney Low Nursing Home

What types of Care is Abney Low Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abney Low Nursing Home have?

There are 26 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Abney Low Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abney Low Nursing Home to the centre of Wirral?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abney Low Nursing Home to verify any information. View our terms and conditions. Abney Low Nursing Home has an Enhanced Service - more info.