Abney Low Nursing Home

17 Queens Road, Hoylake, Wirral CH47 2AQ
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9.5 53 Reviews
  • Abney Low Nursing Home, Wirral
Situated in a lovely residential area of Hoylake, 10 minutes walk from the Prom, Abney Low is a 37 bedded nursing home, providing nursing care to older people and people living with dementia.

The home has many places for residents to relax and enjoy the company of family and friends, including a large lounge area, a dining room as well as some quieter areas.

The home also has a large garden area which is popular in the warmer months, with residents enjoying outdoor activities, including barbecues, throughout the summer.

Mealtimes represent an important social occasion for residents and the team work to ensure they are as enjoyable as possible, unhurried and relaxed with residents being given plenty of time to eat and enjoy their meal. The home's chefs prepare nutritious and delicious meals, which are freshly made each day. They also cater for people who may have specialist dietary needs.
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Care Provided by Abney Low Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £968 – £1029
  • Self-Funded Residential Dementia Care: from £1029

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

The price(s) shown are provided by the care home. Contact Abney Low Nursing Home for full pricing details and T&Cs.

Contact Abney Low Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abney Low Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Fletcher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (7)

Abney Low Nursing Home Reviews (53)

9.5

Abney Low Nursing Home has a Review Score of 9.5 (9.549) out of 10, based on 49 reviews in the last 2 years.
Over all time Abney Low Nursing Home has 53 reviews.

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Reviewer Connection to Abney Low Nursing Home
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Total of 53, showing 1-20
Review from Sue P (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been extremely well cared for using person centered activities to distract when agitated. Family are always welcomed to be involved in the various themed events each month. Staff are attentive and thoughtful.
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Review from Carole N (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff look after everyone very well.
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Review from B C (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a little concern about mums glasses going missing. (2 pairs) Only prescription glasses which mum is using inside.
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Review from Robert C (Son-in-law of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are genuinely caring, patient and attentive and always take their time to make residents comfortable and valued. The atmosphere is welcoming, the facilities are clean and well maintained and there is a real sense of community. It's reassuring to know that loved ones are in a place where they
are treated with kindness and respect.
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Review from J C (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum is in advanced stages of mixed dementia. The staff treat her with compassion and dignity even when her communication is difficult.
They do their best to keep her calm and comfortable. When we visit, we are always welcomed by staff who are happy to talk and reassure us to check on our wellbeing
as well as mums.
We are happy with the care and kindness and mum receives.
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Review from Colin G (Brother-in-law of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been most impressed by the staff.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing HomeThank you for taking the time to review Abney Low. The staff will be thrilled with your kind words of recognition. Have a wonderful day.
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Review from P R (Brother of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been a resident for a while now. He has been treated admirably and with respect by all the staff, even when his condition makes him act and speak way beyond the norm. During all these situations, he is treated with care, compassion and due diligence. I thank each and everyone of you,
I know it is your job, but you seem to go beyond that and more. Bless you all.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing HomeWe really appreciate your kind words of recognition for the team at Abney Low. We value your feedback and will be sure to pass on your kind words of recognition. We are so thrilled you are happy with the high level of care we aim to provide our residents.
Thank You
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Review from Hilary M (Sister-in-law of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, friendly staff and good care. Staff trying to encourage Les to come downstairs and are encouraging. Very clean and good food.
Reply from Davey Taverner, Marketing Manager at Abney Low Nursing HomeThank you for taking the time to review Abney Low. We appreciate your feedback and hope to see you soon.
Thanks
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Review from Jeannette E (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They take very good care of my mum.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and ratings, your feedback is very much appreciated. Kind regards
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Review from Tina T (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my experience at Abney Low. My mum is very well looked after. Mum is always very happy and loves all staff! They go above and beyond to care for my mum. Could not ask for anything more. Would highly recommend.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your review and recommendation, it is very much appreciated. Kind regards
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Review from K L (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is very happy and well looked after. The care staff are amazing, very understanding and accommodating to her needs.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 5* review, your comments regarding the team are very much appreciated. Kind regards
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Review from S L (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very clean, staff are amazing so friendly and polite. Nothing is too much trouble. The care is outstanding my nan is very happy and settled here. Would recommend.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for another great review for Abney Low. To know that you are able to report that your Nan is 'happy and settled' is certainly appreciated. Kind regards
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Review from Tracy R (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum and other residents love having Walter the dog here. He reminds them of home and provides therapy. They really look forward to seeing him and other animals. The issues I have with this nursing home are organisation, some carers are not attentive to residents' needs and will sit on their phones,
and the main room is far too loud (TV). They need to have gentle background sounds to calm the residents (lower sound). Mum also needs ups instead.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your ratings and comments, your concerns have been raised and passed to the home team. Walter is obviously a valued member of the team! Kind regards
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Review from Tina S (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my mum arrived at Abney Low, she was so happy to meet everyone, but most of all, she met Walter, the manager's English Bulldog. Her face lit up when he was visiting the home.
The residents all love him, their faces light up when he is there. It's so lovely to see, I hope he carries on being the
resident mascot.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeMany thanks for your review, Walter certainly seems to be popular! Your ratings have been shared with the home manager, and I would urge you to go and have a conversation with him regarding any areas of concern you have. Kind regards
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Review from Elaine W (Sister-in-law of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find the home friendly and welcoming, with all staff helpful.
Nice to see people doing everyday things like getting their nails done by one of the staff and being able to pet a dog.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and comments, they are appreciated. kind regards
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Review from Ruth K (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome. Lovely homely atmosphere. Dad warm and comfortable.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 5* review and comments, they are very much appreciated. Kind regards
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Review from Anthony W (Brother of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care seems to be of a high level, staff are always cheery and welcoming.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and comments, they are appreciated, especially as you reference the quality of the care provided by the team. It is appreciated.
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Review from Alma C (Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't find fault with anything.
I would like a resident dog or cat!
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThanks so much for your review and comments! I'll pass them on to Chris the Home Manager. Kind regards
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Review from E K (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and attention continues to be excellent.
I've been amazed at the activities and entertainment afforded to the residents.
Best decision we ever made!
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 'excellent' review, we do appreciate your feedback, which will be very helpful for those searching for care for loved ones. Kind regards
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Review from Rob G (Brother of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like the way the home makes every effort to make residents feel at home. I am able to bring my dog over to see my brother as he used to take him for a walk before he was ill. It brings him and other residents some comfort.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review of Abney Low, your feedback and ratings are appreciated. Kind regards
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Abney Low Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Abney Low Nursing Home is calculated as follows: ( (361 Excellents x 5) + (162 Goods x 4) + (39 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 567 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abney Low Nursing Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Fletcher

Job Title: Manager Joined: 2023

Chris Fletcher is the Home Manager and has been involved in healthcare for a number of years. Chris has a wealth of experience in multiple facets of care home job roles and other areas of the care sector.


He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Chris is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Abney Low Nursing Home

What types of Care is Abney Low Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abney Low Nursing Home have?

There are 26 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Abney Low Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abney Low Nursing Home to the centre of Wirral?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abney Low Nursing Home to verify any information. View our terms and conditions. Abney Low Nursing Home has an Enhanced Service - more info.