Abney Low Nursing Home

17 Queens Road, Hoylake, Wirral CH47 2AQ
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9.5 46 Reviews
  • Abney Low Nursing Home, Wirral
Situated in a lovely residential area of Hoylake, 10 minutes walk from the Prom, Abney Low is a 37 bedded nursing home, providing nursing care to older people and people living with dementia.

The home has many places for residents to relax and enjoy the company of family and friends, including a large lounge area, a dining room as well as some quieter areas.

The home also has a large garden area which is popular in the warmer months, with residents enjoying outdoor activities, including barbecues, throughout the summer.

Mealtimes represent an important social occasion for residents and the team work to ensure they are as enjoyable as possible, unhurried and relaxed with residents being given plenty of time to eat and enjoy their meal. The home's chefs prepare nutritious and delicious meals, which are freshly made each day. They also cater for people who may have specialist dietary needs.
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Care Provided by Abney Low Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £968 – £1029
  • Self-Funded Residential Dementia Care: from £1029

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

These prices are only a guideline, please contact Abney Low Nursing Home to find out the exact price for your requirements.

Contact Abney Low Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abney Low Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Fletcher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (7)

Abney Low Nursing Home Reviews (46)

9.5

Abney Low Nursing Home has a Review Score of 9.5 (9.476) out of 10, based on 42 reviews in the last 2 years.
Over all time Abney Low Nursing Home has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abney Low Nursing Home
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Total of 46, showing 21-40
Review from Pat H (Sister-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, homely home, always clean and tidy. Amazing staff, always helpful and compassionate. Nothing is too much trouble for them. I am very happy with the care home, Abney Low.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThankyou for your kind words and ratings for Abney Low. You are right, the team are 'amazing', and thank you for highlighting their helpfulness and compassion in your review. Kind regards
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Review from M B (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was happy as could be expected, given the illness mum is experiencing. Thank you for her care.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for taking the time to review the home, we do appreciate that you have taken the trouble to give your feedback. To know your mum is happy in herself, is good to know. Kind regards
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Review from L W (Granddaughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been here almost a year, he has settled well, all the staff are great with him, they take their time with him and don't rush him. Always something for him to do, he loves the music, they all play the oldies.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your wonderful review, it is very much appreciated. So good to know that your Grandad is settled and enjoying his days! Kind regards
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Review from S J (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a busy environment - but staff friendly and attentive.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThanks very much for your review e do appreciate your honest feedback and ratings. So good to know that the staff team are 'friendly and attentive', they will be pleased to know your feedback. Kind regards
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Review from J H (Great Great-Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care and staff are very welcoming and nice.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for taking the time and trouble to review and rate Abney Low. Your feedback regarding our hard working team is very much appreciated. Kind regards
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Review from G L (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff overall are very caring and helpful to residents and family members. The food is very good and more than sufficient. The room is a good size and suitable for mum's needs.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for taking the time and trouble to review Abney Low. We very much appreciate your ratings and feedback. Kind regards
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Review from L R (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There needs to be a system to sign residents in and out of the building. Rooms need checking ft freshness daily.
Staff treat my parents with respect and kindness and have taken time to get to know them.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing HomeThank you for taking the time to review Abney Low. We appreciate your comments and your feedback helps us to imporve our services for our residents. Have a wonderful day.
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Review from D S (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care provided by very caring and attentive staff towards Mum and Dad at Abney Low. When Dad was taken into hospital, the nurses said they had not seen such comprehensive paperwork for many years, every detail was taken into account, even to how Dad liked his cup of tea.
The staff have been
incredibly thoughtful and very sympathetic to Mum and the family following Dad's recent passing.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you so much for completing a review for Abney Low and we send our heartfelt condolences to you at this very sad time. Kind regards
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Review from Maureen B (Sister of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely friendly staff, I feel happy I'm leaving him in safe and caring hands.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and ratings for Abney Low. Your comments are appreciated. Kind regards
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Review from Jackie W (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here since October 2024. We have been warmly greeted by management and staff all of who are very attentive to our mums needs. Mum enjoys her meals and gets on well with everyone. There is always an activity going on mum particularly enjoyed the visit from the animals. I feel very happy
that mum has settled into her new home.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review, we are so please to know that you mum is settled. Kind regards
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Review from Paul M (Son-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite everytime we come, always offering drinks always working hard with the residents who are well looked after by all staff and always let you know if there is a problem.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your review, it is appreciated by those families who are searching for care, as well as the team at the home. Kind regards
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Review from Judith P (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There is one member of staff who consistently goes above and beyond. She not only interacts with my dad in a manner which makes my dad relaxed and happy but she also engages with family offering personal support when they are struggling. She is the usual chef but also performs caring shifts. She always
provides help + support whatever hat she is wearing. An absolute gem of a member of staff.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your review and kind comments. The team work so hard to ensure that all are safe, happy and well. It is so pleasing to hear that your father has formed a special bond with a 'gem of a member of staff'. Kind regards
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Review from Mandy S (Sister of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are lovely and really helpful. Nothing is too much trouble for them. My brother is really settled and happy here.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your kind comments and ratings, it is appreciated. Kind regards
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Review from Sue B (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently gone into Abney Low with Parkinson's. I have not found fault with the home/accommodation and he has settled in very quickly. Staff are wonderful and I'd like to recommend the home very highly.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your review, both your ratings and feedback. Your recommendation for the home and you comments regarding the care team are very much appreciated. Kind regards
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Review from P B (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed with the level of care my father has received. In particular the warm manner in which they have dealt with my father and his at times, complex issues.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your review of Abney Low. We appreciate your comments and star ratings. Kind regards
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Review from Louise W (Granddaughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing home. My grandad has settled in really well the staff are amazing with him.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you for your 5* review and for your kind comments regarding the staff, they will love to know their efforts are appreciated. Kind regards
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Review from Donna W (Partner of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abney Low are exceptionally kind, helpful and professional. Recently, he was in a very bad way, which meant three of us stayed all day and overnight - we were looked after with such kindness. The staff also keep us informed at all times of how his care is happening.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you very much for your ratings and your heartfelt comments regarding Abney Low. We appreciate both and it is so good to know that the care provided to you all was worthy of such remarks. Kind regards
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Review from P R (Brother of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although he has not been at the home that long he has suffered bad and deteriorating health problems (which have not been caused by his stay at the the home but as an unfortunate health decline but he has been and his family treated with dignity as have the family) throughout. Obviously these events
are upsetting but it is something he has to overcome and unfortunately I think will arise again. Thank you and your staff for all you have done and continue to do in the future. Thank you.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeYour thanks are very much appreciated by the whole team at Abney Low. It is so difficult when loved ones are frail and unwell, but rest assured our carers will always to their best to ensure that residents are safe, well and happy. Kind regards
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Review from Leanne R (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has recently moved in and has settled in really well. The staff are lovely and he is really responding well to them. We unfortunately had an episode where he was really poorly and the staff treated him so well. Their response with the medical teams went above and beyond, their support to both
dad and the family was exceptional. We will be forever grateful to them for treating us so well. I would not hesitate in recommending Abney Low to anyone.
Reply from Alison Foreman, Commercial Director at Abney Low Nursing HomeThank you so much for your wonderful 5* review and you touching comments regarding the care your dad received at Abney Low recently. We are so pleased that the care and support delivered by the team at the home has been highlighted, as they all work so hard to ensure that residents are safe, well and happy. Your thanks are very much appreciated. Kind regards
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Review from L W (Granddaughter of Resident) published on 26 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been here for 2 years, she has dementia and is not good with change, all the staff helped her settle in so quickly without any problems. The care they give is outstanding treating her with love and care always. We often find a member of staff just sitting with her giving her some company.
The staff are laughing and joking and keep everyone upbeat. Fantastic home, couldn't ask for more.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing HomeThank You for taking the time to review Abney Low, we appreciate your feedback. We are thrilled you are happy with the high standard of care we aim to provide. It is wonderful to hear that your nan has settled in well with us and is comfortable. Have a lovely day, thank you.
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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Abney Low Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.476 for Abney Low Nursing Home is calculated as follows: ( (278 Excellents x 5) + (160 Goods x 4) + (38 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 481 Ratings = 4.476
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abney Low Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Fletcher

Job Title: Manager Joined: 2023

Chris Fletcher is the Home Manager and has been involved in healthcare for a number of years. Chris has a wealth of experience in multiple facets of care home job roles and other areas of the care sector.


He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Chris is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abney Low Nursing Home to verify any information. View our terms and conditions. Abney Low Nursing Home has an Enhanced Service - more info.