Abney Low Nursing Home

17 Queens Road, Hoylake, Wirral CH47 2AQ
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9.6 27 Reviews
  • Abney Low Nursing Home, Wirral
Situated in a lovely residential area of Hoylake, 10 minutes walk from the Prom, Abney Low is a 37 bedded nursing home, providing nursing care to older people and people living with dementia.

The home has many places for residents to relax and enjoy the company of family and friends, including a large lounge area, a dining room as well as some quieter areas.

The home also has a large garden area which is popular in the warmer months, with residents enjoying outdoor activities, including barbecues, throughout the summer.

Mealtimes represent an important social occasion for residents and the team work to ensure they are as enjoyable as possible, unhurried and relaxed with residents being given plenty of time to eat and enjoy their meal. The home's chefs prepare nutritious and delicious meals, which are freshly made each day. They also cater for people who may have specialist dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Fletcher (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (7)

Abney Low Nursing Home Reviews (27)

9.6

Abney Low Nursing Home has a Review Score of 9.6 (9.594) out of 10, based on 23 reviews in the last 2 years.
Over all time Abney Low Nursing Home has 27 reviews.

Overall Experience
  • 18
  • 7
  • 2
  • 0
  • 0
Date Published
  • 27
  • 15
  • 23
  • 23
  • 4
Reviewer Connection to Abney Low Nursing Home
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from L W (Granddaughter of Resident) published on 26 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been here for 2 years, she has dementia and is not good with change, all the staff helped her settle in so quickly without any problems. The care they give is outstanding treating her with love and care always. We often find a member of staff just sitting with her giving her some company.
The staff are laughing and joking and keep everyone upbeat. Fantastic home, couldn't ask for more.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing Home

Thank You for taking the time to review Abney Low, we appreciate your feedback. We are thrilled you are happy with the high standard of care we aim to provide. It is wonderful to hear that your nan has settled in well with us and is comfortable. Have a lovely day, thank you.

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Review from Paul S (Son of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been under the care of the nurses and staff since she's been here. All the staff have been amazing in making Mum feel comfortable with their friendly, caring attitude. The nurses are brilliant keeping me up to date with Mum's medical conditions and always ring with the latest development
regarding Mum's health. I can confirm that all the staff that have been in contact with Mum have given her the highest level of care and love.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing Home

Thank you for taking the time to review Abney Low so highly. We are thrilled you are happy with the high level of care and support we are able to provide your mum. The team will be delighted to hear your warm words of recognition. We are glad your mum is settled in well with us and is part of our family. Have a lovely day and thank you again.

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Review from E E (Wife of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident since February 2023, his first few months were quite difficult both for him and me. I feel like the last few months he has settled better with the help of good staff and management. If I need to seek help and advice about anything everyone is very helpful.
Reply from Davey Taverner, Digital Marketing Manager at Abney Low Nursing Home

Thank you for taking the time to review Abney Low so highly. We are so glad we have been able to meet your expectations. We understand that placing a loved one in care is an extremely difficult decision. We are delighted you feel comfortable with the team and management to ask questions and address any concerns. Please let us know if there is anything else we can assist with. Have a lovely day.

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Review from Anna W (Granddaughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my nan at The Anchorage for the first time last month. It was wonderful seeing her looking so happy and being so well cared for at the home. All the staff were very friendly and welcoming to us.
Reply from Lynn Billingham, Business Development Manager at Abney Low Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy and well-cared for your nan is. I will share your lovely comments with the team.

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Review from Lynn K (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved into The Anchorage in January 2022. The room he has is spacious and light. It needs to be decorated and a ramp is required so he can go out into the outside space. He feels safe and secure and is well looked after. Although the constant change in staff is a concern, he is well looked
after and quite often chooses to stay in his room. Overall, I would say The Anchorage and its staff are very good.
Reply from lynn Billingham, Business Development Manager at Abney Low Nursing Home

Thank you for taking the time to complete a review, we welcome all comments. It is lovely to hear how well looked after and cared for your father is within the home. As you know, the We Care Group recently took ownership of The Anchorage Care Home and we are working to make improvements, as necessary, within the home. We will keep you updated of all changes through our regular Relatives Meetings.

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Review from David W (Son of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff extremely friendly and caring towards my mum. Whenever I visit my mum, she always has a happy demeanour and is well dressed. I can see that she has settled in the home and is "happy" being there. This brings me great comfort and I am very grateful for all of the hard work
of the staff to provide a safe and pleasant environment for my mum in her twilight years.
Reply from Lynn Billingham, Business Development Manager at Abney Low Nursing Home

Thank you for taking the time to complete a review. It is lovely to hear how pleased you are with the care and support your mum receives and how happy she is when you visit. I will share your comments with the team.

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Review from J W (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A warm welcome by staff and very friendly. My father has a ground-floor room which has patio doors looking out onto a small courtyard which my father likes. He seems contented and finds the staff very caring. The house is an old building which needs updating.
Reply from Lynn Billingham, Business Development Manager at Abney Low Nursing Home

Thank you for taking the time to complete a review. The home is now under new ownership and we are looking a making significant improvements within the home for the benefit of all the residents. It is lovely to hear how happy your father is and how caring the staff are.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Abney Low Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.594 for Abney Low Nursing Home is calculated as follows: ( (180 Excellents x 5) + (60 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.594
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abney Low Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Fletcher

Job Title: Manager Joined: 2023

Chris Fletcher is the Home Manager and has been involved in healthcare for a number of years. Chris has a wealth of experience in multiple facets of care home job roles and other areas of the care sector.


He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Chris is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abney Low Nursing Home to verify any information. View our terms and conditions. Abney Low Nursing Home has an Enhanced Service - more info.