County Homes Care Home

My father moved here once his needs could not be met at his previous home. From the beginning the home felt safe, homely and full of love & care for the residents. Absolutely everyone was kind, smiley, friendly & helpful. We were kept in the loop about dad's condition & when he was in that palliative stage we witnessed him being treated with great care & dignity. They also cared for us when we visited as it did become very difficult. We would highly recommend this home, it is wonderful.

Moved Dad from another home on 23rd December 2025, due to needing increased care, within an hour of being here, we could see a marked improvement in his overall demeanour, 4 weeks on, despite his Alzheimers he is more like 'my Dad' again. Thanks to all of the lovely care, nursing, and support staff.

We had always promised dad he would be at home but when it became impossible, we had no choice, he needed specialist care. Although dad had the huge upheaval of long hospital stay & initially being placed somewhere that didn't meet his needs the last few months, he was given the most professional care that he needed. From the moment we came to view & met the staff at County Homes Care Home we knew our dad was going to get the care he needed. Seeing how the other residents were & the interaction with all staff was very reassuring. Everywhere was spotless not just clean also tidy and well maintained. All staff in the office, the nurses, the cleaners, the carers, the laundry & the handy man (apologies if I have missed anyone) were so caring with an abundance of patience. They all really did look after dad like he was family. The support and advice my brother and I also received has been invaluable. We have had a very difficult few years and when dad was recently placed at County Court the relief of him being looked after so well was phenomenal. I cannot describe the feeling of relief. Dad passed away at CCH, the care & dignity was outstanding. You are all exceptional people!

I honestly can not find fault with County Homes, the manager and the staff without their love, support and care for my dad, I don't know what I would do, every single member of staff I can see genuinely do care and love dad like their own. Nothing is ever too much trouble, Dad can be a handful, but I have never heard any of them raise their voice or anything, they are all so lovely with him & are always there to support me also, which means the world to me! The only thing I would say would be to have more activities for the patients.

The staff that I have met are caring concerned patient and attentive. They listen to relatives when discussing the needs of their loved ones. I feel confident that my brother is in safe hands and am happy knowing that the staff will notify us of anything that requires attention regarding his care if we need to be informed.

What an amazing home - all care homes should aspire to this standard. Superb!

I'm very happy with the care at County Home Care Home.

My husband has Alzheimer's. It was very hard for me to admit that I could no longer cope with him at home. Placing him in care was really upsetting. He moved into York at County Homes in January. A staff member handled his arrival with great care and sensitivity, making him welcome and settling him in comfortably. She kept me informed how he was doing while he settled in. When I visited him for the first time, he appeared so relaxed and happy it was like a miracle. All my fears and the terrible stories you hear about care homes were forgotten. The agitation he showed constantly at home seemed almost gone. All the staff I have met so far seem friendly and caring and happy to see me and to help in any way. The different security codes for 3 doors to get out convinced me that he was secure and safe. The most important thing of all, thanks to the great efforts of the team is that he looks happy again. Thank you all.

I have visited my great uncle on multiple occasions and the staff have always been extremely accommodating for us as we usually visit with 3-5 of us with one being in a wheelchair. My great uncle has never looked as healthy as he does now, we are extremely happy with the service that has been provided for him. I work in nursing myself and know signs to look for of poor care and I have absolutely no concerns for here! My great uncle has made requests that only certain people can visit and the home always check who we are on arrival ensuring the safety of my uncle, it did take two or three requests from the family to put this in place but since we submitted in writing it’s been done! Which I am extremely pleased with. The staff are extremely friendly and he seems happy with all of them. The place is always clean and tidy when we go and smells fresh. I’ve not seen my uncle look this happy, settled and healthy in many years! So a huge thanks to the home as I know my uncle is a cheeky chappy but you have been amazing with him!

I am very pleased with the care my husband is receiving. The staff always make me feel welcome when I visit.

It has been a pleasure to see the improvements in my brother-in-law since his residency in County Homes. The residential nursing home is the finest I have ever visited and the staff have given a great deal of help in getting my brother-in-law settled and looking much better than when he was accepted. Well done!

The care given to my husband is excellent. He has a very demanding illness and I cannot fault the approach made by the nursing and caring staff. They are attentive to all his needs and I feel comfortable him being in their care.

Pleased with the care given to my brother after he returned to the care home after his operation. He had stopped eating and they encouraged him to eat and drink, giving him the time and care needed. They allowed us to visit over mealtimes, most days, so we could assist too. It took weeks to get him to eat, drink and take his meds properly but the staff seemed very patient and they are polite and friendly.

The staff are always very friendly and look after Mum very well. The home is clean and Mum's room is nice. You seem to have a lot of changes to staff, this is something that I have noticed recently. A regular update from the nurse would be nice, maybe monthly just to keep the family updated.

My sister-in-law was admitted to the care home about four years ago with vascular dementia. The family had looked at several other facilities and County Homes Care Home suited both the family and my sister in laws needs. During her stay, she has been treated very well and the staff have been most helpful. We cannot thank you enough for the support you have given and we would recommend the home to anyone requiring similar treatment.

My dad is very settled in County Homes Care Home. He is kept clean and shaven. Although he has had swallowing issues he is still encouraged to eat soft food. The staff are very caring with Dad and relatives that visit. Thank you, County Homes.

Very satisfied with the care and love towards my wife since she became a resident in April 2022. Especially to the dedicated care ladies who are closest to the residents 24 hours a day, very much appreciated.

My mum is very well cared for at the care home. The staff are very attentive to her needs. They laugh and joke with her and encourage her to talk and sing. She says she is very fortunate to live there and I wholeheartedly agree. A big thank you to all the staff.

My husband has been at this home for two and three-quarter years and has been well looked after in this time. The staff have always been very friendly and supportive of his needs. I felt that Covid deprived us of continuing contact during this period but the staff have tried to keep him safe and well, especially recently. His end-of-life care was exceptional and I can't praise the staff for the effort they put into his care and support for me personally.

Staff were very helpful and the food and service were very good.