County Homes Care Home

My husband has been in the home since September 2020. Very pleased with care - staff really considerate and friendly. Wonderful with my husband. Unfortunately, he isn't able to leave room now, so it's hard for me to judge level of activities. Communication with management slightly difficult over visits during Covid. My family comment that they would prefer more online communication.

The staff are very caring towards the residents. They are helpful and friendly to visitors and the atmosphere in the home is warm and friendly. I am happy with the care and attention my husband receives from all staff. I can relax knowing he is well looked after and cared for.

I thank you from the bottom of my heart xx

My Uncle is in the best place ever where he is safe, cared for and respected. The staff are outstanding and despite almost eight months before I found out where he was, he had arrived at the home being transferred from the hospital in only pyjamas. As no next of kin was on his file, they managed to source clothing for him from donations, so he was given some dignity. The staff were genuinely in tears when I showed up, they had been caring for a man who they thought had no one, but someone they gave everything to, to make his life better. He is a challenging character, but deep down beneath that, tear down the layers - and there is a gentle and extremely funny soul and I'm glad everyone gets to see that. I can't even begin to know how to thank the staff who work there, because it certainly appears everyone goes above and beyond in providing care, respect, dignity and compassion. My dog also comes along on the visits and he is always welcomed by the other residents. Outstanding caring staff.

I really am so grateful for the care and kindness shown to my husband by all the members of staff. I am sure I couldn't have found anywhere better for him.

Thank you all so much.

He's very well cared for by everyone at County Homes Care Home.

This home is the best I have been to and, due to the nature of my business, I have seen many. Staff are very caring and friendly and have been here a considerable time. My wife is well looked after.

My Dad had been in County Homes Care home since February 2019. They have loved, looked after him and kept him warm and safe. Special mention goes to two certain members of staff who loved him like their own father, and supported me so much as well. Everyone is treated like an individual and I have never experienced so much love and attention. They were as concerned as much about me as well, amazing girls.

I find the home is really good. Staff/carers are really good with residents and visitors alike. I feel confident in the care my husband receives.

Mum's room was fine and assume it will now be painted prior to the next resident taking up occupancy. Retention of staff is a priority to provide continuity for residents and families which he received.

The home is all I could wish for. The staff are amazing, so helpful with my wife. She looks years younger. The attention to all the people in the home is lovely to watch, caring is first class. Once again thanks for all you do.

A generally excellent care home. We always felt my husband was very well cared for by the excellent staff.

The staff are extremely patient and caring with my mother, despite difficult circumstances involved. I am reassured that she is safe and well looked after. Every effort is made to treat her with respect and kindness and the staff deserve great credit for their compassion and warmth.

The home is clean and welcoming with a lovely 'cafe' area that visitors can use with their relatives.

As far as I am aware my husband is well cared for, has good food, he is always clean and shaved looks tidy and always has his carer with him. The home itself is very nice not to overcrowded in the lounge which is good he doesn't like to be in crowds. The building is good and clean, bedding is fresh and his clothes are always clean.

The total package provided by County Homes is first rate. All members of staff treat all residents with dignity, consideration and care.

My Aunty has advanced Dementia and has previously been in a residential home and another nursing home on the Wirral. She has had to move from these because of her challenging behaviour. We are delighted so far with the care my Aunt has received. She is always up and dressed when we visit, which can be 10am. She is always clean, including her nails and teeth which has previously been a challenge. She has been allowed to wear trousers which the other home couldn't manage. It is very evident that the staff are well trained in dementia care which has benefited my Aunt. She is not as distressed when her personal care is attended to. The policy of living more as a community rather than being in her own room for long periods, we believe helps her feel less isolated and has diminished some of her frustration. The staff manage to give a homely atmosphere which is what we all would like for our loved ones. We also appreciate the 'cafe' facility for residents to use when family visit.

My mother was really well cared for by a great team who were always good to deal with. The atmosphere was friendly, with residents and guests being treated with respect at all times.

The building and facilities may have been a little 'tired', but this was more than compensated for by the team of carers who often went above and beyond expectations - they were outstanding.

The staff are also very helpful and friendly to the family and friends visiting dad.