Nazareth House - Birkenhead

Manor Hill, Prenton CH43 1UG
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9.8 54 Reviews
  • Nazareth House - Birkenhead, Prenton
Nazareth House, Birkenhead, offers a team of dedicated staff to assist up to fifty seven residents in the pursuit of a daily lifestyle in which they feel secure and respected, with any challenges they face physically or mentally also safeguarded.

Part of a voluntary charity, Nazareth House welcomes individuals who feel passionate that elderly people deserve the best care, as well as being able to help in any spiritual support that occupants hope to achieve.

The Sisters of Nazareth have developed an expansive portfolio of care services around the UK that are well-respected in the communities they operate and achieve impressive inspection ratings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sherrel Sacker (General Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 years
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)

Visiting

  • Visiting is open at Nazareth House, however meals times are protected

Parking

  • Onsite parking available

Nazareth House - Birkenhead Reviews (54)

9.8

Nazareth House - Birkenhead has a Review Score of 9.8 (9.846) out of 10, based on 21 reviews in the last 2 years.
Over all time Nazareth House - Birkenhead has 54 reviews.

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Reviewer Connection to Nazareth House - Birkenhead
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Review from C C (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for 2 years and I can honestly say it's been the best thing we did for her choosing Nazareth House. They are so kind, considerate and caring and always keep the family up to date with any changes in Mum's health care. Their entertainment staff do an amazing job keeping
the residents entertained and busy with so much going on every month. They issue monthly newsletters with everything that is coming up and family/friends are always welcome to join in any of the many things happening at Nazareth House. I am a big advocate for this care home and tell anyone who asks about Mum how good it is here. They have their own chapel on site, which Mum attends daily, this was a big part of Mum's life before she became unable to attend her local church so this is wonderful for Mum.
Cannot thank the staff enough for all they do for Mum, which gives us as a family peace of mind, she is safe and being well looked after at all times.
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Review from S H (Friend of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended a summer fare this weekend. I was very pleasantly surprised at how lovely it was. The residents and visitors really enjoyed it. The staff are so helpful, nothing is too much trouble for them. Compliments to the chef who laid on some lovely food and even gave me some to take home for my tea.
I am not quite ready for a care home yet but if that time does come I choose this one.
Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

Thank you for your lovely review, we are pleased you enjoyed the day.

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Review from Gina R (Granddaughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been a resident of Nazareth House for more than two years. From the moment we walked in we felt very welcome. The care for my nan has been over our expectations. The carers make sure she is always comfortable and clean (as she is bedbound) They take time out to sit and talk and make sure
she's happy, they've more than exceeded our expectations in adapting to her needs. I as a visitor always feel welcome and they keep me informed of her well-being. So glad we chose this home.
Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

Thank you so much for your kind review, the team at Nazareth House takes pride in the support they provide and it means a lot to us that you feel welcome when you visit we try to live our Core Value

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Review from K J (Friend of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was treated with kindness and respect for the three months he was a resident in Nazareth House Care Home. He was able to attend daily mass which was very important for his religious beliefs. He was encouraged to make his own choice and decisions in all aspects of his care and daily routine.
It gave him great comfort knowing he was safe and well cared for. He ended his life peacefully and with dignity. Thank you to Sister, Chaplin, Manager and all the staff for their devotion and hard work.
Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

Thank you for your kind review, we are so happy to hear that your experience was a positive one, the team work incredibly hard every day to support those in our care, and everything we aim to do here at Nazareth House Birkenhead is underpinned by our core values of respect, love compassion, justice, hospitality and patience.

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Review from Pauline F (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended a family pre-Christmas lunch at the home.
The ambience was excellent as was the quality of the food and drinks. The staff were very attentive and a good time was had by all. We would certainly attend any future planned function.
Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

Thank you so much for your kind review, it is nice to know that you enjoyed the day and we look forward to facilitating more for everyone to enjoy this year

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Review from R M (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Incompetent management, in my opinion.
Misplace items in the office safe.
Fail to follow company policy and procedure when raising complaints.
A high number of agency staff which is unsettling for residents.
The manager seems to lack any kind of empathy and makes ethically questionable decisions
to suit her own agenda and does not inform next of kin.
In fact, it is near impossible to contact her on the phone as she does not respond to messages to call back.
Do not recommend it.
Please, if you have a loved one here, check in on them often.
Reply from Mike Jones, Regional Manager at Nazareth House - Birkenhead

We are sorry that your experience at Nazareth Care has not been to the high standards we set ourselves. At Nazareth care all our Managers and staff aim to follow our core values and standards. We aim to follow all our policy and procedures and all our staff have access to these online. Unfortunately, the use of agency staff is essential to maintain resident safety during these difficult times within the care sector nationwide. Once again, we are sorry for your experience at Nazareth care and we will take your comments seriously and learn lessons from these to prevent any further concerns happening again.

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Review from David J (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only in Nazareth House for five days before she passed away, but whilst she was there she was treated with the greatest dignity and respect and all her needs, temporal and spiritual, were provided for her, enabling her to pass away in peace. I was deeply moved by the compassionate caring
of all of the staff and can't recommend their services highly enough.
(If I ever become incapable of caring for myself I now know where I would like to spend my final days!)
God bless you and keep up the good work!
Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

We are happy you had a positive experience and felt supported, we try to make a difference and provide support that reflects our core values your review has helped the team recognise that they are doing a great job and are valued. Thank you for taking the time to write this review.

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Review from A J (Daughter-in-law of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown by every member of the team at Nazareth House have been a joy to witness to our dear one and to every other resident observed.
Nothing was too much trouble; the staff were on hand and so willing to provide help and support at any hour.
Respect and dignity were evident
from pre-admission to the day of death, with the added gift of spiritual support throughout. God bless all of you for the amazing work you do.
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Review from A M (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Nazareth House for the last two years. She is happy, very settled and she is very well looked after.
The staff are wonderful, nothing is too much trouble. I have no hesitation in recommending Nazareth House.
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Review from Julie J (Daughter of Resident) published on 30 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today we had a Christmas lunch with residents and their families. It was a lovely afternoon from start to finish. The food was delicious better than some restaurants we have visited. The room was decorated lovely and the staff couldn't have done anything more.
Looking forward to the next event.
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Review from C B (Daughter of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for the care our 97 year old mother received recently at Nazareth House. Unfortunately her health continued to deteriorate very quickly during her brief admission. The staff ensured they spoke to my mother and the family about her wishes for her care. She was able to move from a
residential bed to a nursing bed on the unit promptly as her health needs increased. They arranged an urgent review with the GP practice so her medical needs could be assessed. She received end of life care on the unit with her family able to visit freely and stay with her as much as possible. All the staff showed great kindness and compassion to my mother and to us as a family.
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Review from Ellen H (Granddaughter of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad was a resident at Nazareth House for a short time, from December 2021 - January 2022, we were blown away by the love and care he received in his short time here. Grandad, unfortunately, passed away peacefully here after 3 weeks of exceptional care. Grandad had been at home until the age of
94 before being admitted to the hospital where we realised he would need full-time care. As a family it was something we didn't really know much about, we were offered Nazareth House and before we had made a final decision we rang to see if we could possibly visit the home.


The manager was so accommodating, she showed us around and was very informative and welcoming. Grandad went to the home from the hospital on palliative care. The home was spotless and the nursing unit he was placed onto was fantastic. The staff we couldn't thank enough, they couldn't have done more for Grandad and us as a family, supporting us in his final days. Couldn't recommend Nazareth House enough.

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Review from Nadia A (Granddaughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We will forever be grateful to Nazareth House for providing my Grandad with the highest standard of care during his time there. Not only did they go above and beyond to ensure he was treated with dignity and respect but they were a huge support to our family. They couldn't do enough to accommodate us
whilst making his time as peaceful as possible. On behalf of our family, thank you to all the staff - you are angels in our eyes.
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Review from Angela H (Daughter of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been a resident at Nazareth House for almost 12 months now. The home has been undergoing refurbishment for the time he has been there, which looks like it's nearing completion.
We couldn't initially get in to visit due to national restrictions but the staff enabled us to have window visits,
phone and video calls.
Once we got in we could see the standard of care he was receiving was excellent. His room is lovely. The multi photo frames that we had provided were on the walls.
All of the staff have been so lovely and friendly from the beginning. They all know our dad and he knows them! They also know us and will usually give us a wave when we visit!
The management has changed in the last 6 months and the new manager is very professional. She is really approachable and friendly and has made positive changes in a short space of time. The home feels calmer and controlled in her care.
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Review from B M (Husband of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As care homes go my family and I felt my wife was in the right place and as happy as once can be.
Reply from Phil Evans, General Manager at Nazareth House - Birkenhead

It was an absolute pleasure to care for your wife during her time with us. We listen to all comments and I thank you for your kind review, I will pass your comments on to the team.

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Review from S S (Son of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was living in Nazareth House and we cannot praise the staff and sisters more. Mum was very happy here, her home. We would extremely recommend Nazareth House for their care, love and spiritual care. Nazareth House is a happy place and very special.
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Review from Sally-ann B (Daughter-in-law of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to Nazareth House for all their wonderful care and support throughout my mother-in-law's time in nursing care. My granny was also here at Nazareth House 20 years ago and I have the fondest memories from that time.
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Review from P R (Friend of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend regularly since he was admitted to Nazareth House. I have been impressed by the level of care which he has received, the friendliness of the staff and the standard of the facilities. I have had personal experience of nursing homes and also visited them in a professional
capacity and am aware that not all homes reach the standard of care offered by Nazareth House.
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Review from Gerard O (Son of Resident) published on 17 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was 93 years old when he entered Nazareth House to be cared for. He entered in May 2018 until February 2019. This was my father's worst nightmare because he was fiercely independent and liked his own space. However, within a very short time, he quickly adapted to his new home because that’s
what it was, a new home for him.
He thoroughly enjoyed meeting the staff who were to care for him and enjoyed himself tremendously. The care given by all the staff could not be faulted and this is what makes Nazareth House such a special place. The staff were courteous, polite and thorough with my father's care and they were the same with us when we visited him. My father enjoyed his stay here and it gave him a new lease of life. We can only praise this home for its care of my father and I would gladly recommend to anybody in the same situation.
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Review from Don H (Cousin of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been fortunate to have been in this care home since April 2017. We visit him frequently and always found him to be happy and comfortable with no complaints.
For the first time in his life, he has had someone who cares enough to make sure that he takes his medication every day. He has
carers who really do care for his personal cleanliness and attire.
I have visited quite a lot of care homes and this is the only one which does not smell of urine and that speaks volumes for all the staff. It's a lovely care home.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Nazareth House - Birkenhead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Nazareth House - Birkenhead is calculated as follows: ( (209 Excellents x 5) + (38 Goods x 4) ) ÷ 247 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nazareth House - Birkenhead is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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