Nazareth House - Birkenhead

Manor Hill, Prenton CH43 1UG
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9.8 54 Reviews
  • Nazareth House - Birkenhead, Prenton
Nazareth House, Birkenhead, offers a team of dedicated staff to assist up to fifty seven residents in the pursuit of a daily lifestyle in which they feel secure and respected, with any challenges they face physically or mentally also safeguarded.

Part of a voluntary charity, Nazareth House welcomes individuals who feel passionate that elderly people deserve the best care, as well as being able to help in any spiritual support that occupants hope to achieve.

The Sisters of Nazareth have developed an expansive portfolio of care services around the UK that are well-respected in the communities they operate and achieve impressive inspection ratings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sherrel Sacker (General Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 years
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)

Visiting

  • Visiting is open at Nazareth House, however meals times are protected

Parking

  • Onsite parking available

Nazareth House - Birkenhead Reviews (54)

9.8

Nazareth House - Birkenhead has a Review Score of 9.8 (9.846) out of 10, based on 21 reviews in the last 2 years.
Over all time Nazareth House - Birkenhead has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nazareth House - Birkenhead
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Total of 54, showing 41-54
Review from Sheila H (Relative of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All my connections with Nazareth House have been good. I think it is a very good nursing home and I would give it 10/10.
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Review from Sylvia P (Sister of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Nazareth House we have noticed a marked difference in his appearance, attitude and well being.
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Review from James H (Husband of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care and attention my wife received whilst in your care.
My mother was also a resident for many years.
I hope if my time comes, I would be accepted by you.
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Review from Angela M (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was an end of life resident and only in Nazareth House for 9 days. However, the staff treated her and all the family as if we were their own family. They could not do enough for us and always treated mum with dignity and respect. The family were included in all aspects of care.
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Review from Ann P (Niece of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has resided here since last April. We have been very pleased with the care he has received. The staff are caring, supportive and are always ready to answer any questions and deal with any problems. Both my uncle and his wife (deceased) have been treated with respect at all times. I would recommend
Nazareth House wholeheartedly.
Reply from Steve Wright, General Manager at Nazareth House - Birkenhead

Thank you ever so much for your kind words, I know the team will greatly appreciate your kindness.

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Review from Agnes H (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dad lived at Nazareth House - Prenton for the last 18 months of his life (R.I.P Jan 14th, 2018).


He received excellent care from the wonderful staff who took time to get to know him well. In the last days of his life, their compassion extended to our whole family as we kept vigil around his bed.


We are very grateful for the loving support of Nazareth House - Prenton staff.

Reply from Steve Wright, General Manager at Nazareth House - Birkenhead

Hi Agnes, a wonderful, witty and lovely man. Missed by everyone but fondly remembered.

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Review from Margie H (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and thoughtfulness shown to my father and our family during his dying days was unparalleled. The humanity of the carers was outstanding and I will forever be in their debt.
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Review from Ann N (Daughter of Resident) published on 14 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Nazareth House (NH) for nearly 4 years. During this time, she has been well looked after by caring, considerate staff (be they carers, cleaning/catering staff or management), who show great dignity and respect to all residents. Mum enjoys the food (all dietary requirements
are met), as well as a range of in-house services (hairdressing, chiropody). In addition, the entertainments staff arrange regular activities, from visiting singers/performers to games, exercise regimes - and parties.


Choosing a care home is not just about appearances - it's about how well your loved one is looked after, that they are cared for in a respectful, clean and safe environment by staff who are dedicated to the well-being of residents.

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Review from J L (Friend of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We rang the bell, didn't have to wait long for door to be opened. Noticed coffee and very pretty cups and saucers for visitors to have a drink - fresh coffee made for us - a very nice touch. Flowers (fresh) on tables, and a budgie in the lounge upstairs. Staff as always very helpful and treating residents
kindly. We took 2 residents out into the garden in wheelchairs to enjoy the sun. We spoke to the new manager on our way out to say how much these new touches improved the house, small beginnings but more to follow I think.
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Review from Moira B (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Require more staff to ensure residents are out of bed at a reasonable hour.
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Review from Olive L (Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like being in the home, they have plenty of entertainment. The girls are lovely, I am very happy here. We have plenty of friends. We have a party for our birthday, and we have a drink of sherry when we have a party.
Reply from Steve Wright, General Manager at Nazareth House - Birkenhead

So nice to see you having so much fun!!

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Review from Frances B (Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is very good. Food is excellent. My room is very comfortable and clean. The entertainment is very good. We have a lot of parties and celebrations. We have a cake and celebrate our birthdays.
Reply from Steve Wright, General Manager at Nazareth House - Birkenhead

Thanks Frances I'm sure our Activity Team will be absolutely delighted with that. As ever, if you have any suggestions as to other activities you would like to see, then please let us know.

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Review from Louise C (Granddaughter of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother is 98 years old and is new to the care home. She was very warmly welcomed by all the staff on her arrival. Many remembered her from two previous respite visits. All staff have gone out of their way to learn her likes and dislikes, and to ensure that she is as comfortable as possible.
Although she prefers to stay in her room, she is always invited to join in with the various activities on offer. She has enjoyed all the 'sing-a-longs', especially celebrating the queens 90th birthday. Also, she loves the regular hand massages.
Reply from Steve Wright, General Manager at Nazareth House - Birkenhead

Thank you for your kind words. We always endeavour to ensure that our core values are demonstrated consistently.

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Review from Peter P (Son of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has lived here for a few years and has been very content. Though mentally impaired she seems happy in herself and certainly eats well. The carers seem fond of her and do a lot for her treating her with love and great dignity.
Reply from Steve Wright, General Manager at Nazareth House - Birkenhead

We much appreciate your continuing support and if you want to discuss anything further please let me know.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Nazareth House - Birkenhead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Nazareth House - Birkenhead is calculated as follows: ( (209 Excellents x 5) + (38 Goods x 4) ) ÷ 247 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nazareth House - Birkenhead is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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