Oxton Grange Care Home

51/53 Bidston Road, Oxton, Prenton CH43 6UJ

Oxton Grange Care Home, Prenton, Merseyside
Oxton Grange Care Home, Prenton, Merseyside
Oxton Grange Care Home, Prenton, Merseyside

Oxton Grange is a Birkenhead care facility with the skills and technology to take on both short-term nursing and long-term residential care requirements.

Up to sixty-one residents can appreciate being located on a site purposely set aside for this care development, that has been comfortably furnished with a pleasant social atmosphere and day-to-day life in mind.

An in-house activity programme brings a great deal of interest and excitement to service users' day-to-day lives, as do many outings and entertainments.

Group: Springcare Ltd

Person in charge: Kevin Edwards-Glasse (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 68 to 101.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single £645 – £840

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Oxton Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Oxton Grange Care Home has a Review Score of 9.2 (9.178)

The Review Score of 9.2 (maximum of 10) for Oxton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Oxton Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.511 for Oxton Grange Care Home is calculated as follows: ( (85 Excellents x 5) + (30 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.667 Points relating to the number of positive Reviews for Oxton Grange Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oxton Grange Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oxton Grange Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

The care my Mother-in-Law received was excellent, up until the last few months of her life Oxton Grange brought new life into her. She enjoyed joining in on every activity, it was really nice to see her so happy.
The care my Mother-in-Law received during the last few months and days of her life were exceptional. Oxton Grange is a brilliant home and I would recommend it to everyone.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and support Mum received was good. She always looked clean and tidy and sitting in the lounge when we visited her. The staff were cheerful and welcomed us with friendly chat including Mum in the conversation. We could visit at any time. Some of the staff worked for an agency. The permanent staff worked hard and nothing was too much trouble. On mum's discharge the manager and staff were very helpful and professional.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very comfortable and well looked after.
Plenty of food and constant drinks.
Use of attractive large gardens for garden parties etc.
Plenty of sense of humour making it a nice atmosphere.
I am now profoundly dead but appreciate the help I get.

How likely would you be to recommend Oxton Grange Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was extremely happy and well cared for at Oxton Grange Care Home. The home and staff provided her with a safe, caring, and happy home for the last year of her life, until she passed away at the end of June this year. She was treated with dignity and respect, and love from everyone who who was involved in her care. I cannot fault any aspect of her care and would recommend Oxton Grange Care Home to anyone looking for a home for their loved ones.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

We are very satisfied, all the family who has visited are very happy with the care, the staff and the activities on offer. The home is very clean. There is always a happy atmosphere in the building, it's a very friendly place.
Although it was hard to put my husband in care we as a family are more than satisfied and he is very happy here.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oxton Grange is an incredible care home. All the staff are kind, supportive and exceedingly patient. As well as caring very well for the residents the support they give to the relatives is excellent. The care the staff give to my husband is outstanding. I cannot praise them enough. they never fail to give loving care. I would not hesitate to recommend Oxton Grange to anyone seeking care for a relative.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Disappointing that there was no party for the Queen's 90th on the 12th of June 2016. Having difficulty getting a personal room key.

How likely would you be to recommend Oxton Grange Care Home? Don't know

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Barbara Heaton, Home Manager at Oxton Grange Care Home responded to this review on 11 Jul 2016:

We did celebrate the Queen's 90th birthday and we do advertise our events two months in advance, but Ken felt that we could have had a garden party but did not raise this with us until after the event.

Although Ken feels he had trouble getting a room key he has been issued with two copies since moving into our home and does have a key so he can lock his room whenever he needs to.

We do value the opinions of our residents, and we thank Ken for his comments. Staff work closely with Ken to ensure that his choices are respected and encourage him to raise issues with us in good time and prior to any event.

All right the staff are hard workers.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Very satisfied and happy here in a relaxed friendly atmosphere. Always very clean, comfortably furnished with a lovely garden - also furnished with chairs and tables. Food satisfactory.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When we were told mum needed to go into a care home, we were very nervous due to the negative press about care homes. Thankfully we found Oxton Grange and we are so pleased with the home, it was such a relief. We know that mum is safe and all her needs are met with kindness and thoughtful attention.

The staff are excellent. Apart from their necessary duties, they take the time to get to know the resident and their individual needs, both mentally and physically are identified and catered for with love, care and enthusiasm.
There is always something happening to entertain the residents, from poetry sessions to trips to the local garden centre and sometimes further afield. I am very pleased with Oxton Grange and would strongly recommend it.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been looked after for nearly four years in the most caring considerate and capable way. As a former nursing sister she has high expectations she often says. "if you have to be in a home you couldn't do better than this one" Despite her behaviour becoming profoundly deaf overnight she is happy in Oxton Grange. Our family are happy too.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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