Brookview Care Home

Brook Lane, Alderley Edge SK9 7QG
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10 98 Reviews
  • Brookview Care Home, Alderley Edge
Situated a stone’s throw away from Alderley Edge, Brookview welcomes those with nursing, residential and respite needs, and also offers early stages residential dementia, convalescence and palliative care.

Significant investment has made Brookview a luxury home, with luxurious fixtures and fittings including an ensuite in all bedrooms, stylish furniture and a brand new annex to the main building. There are day lounges on all floors and views of mature gardens, wooded areas and raised flower beds.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re a friend, relative or loved one.

If you are looking for respite care or a short break you couldn’t be in better hands; they have a dedicated team of nurses, carers and support staff to make your stay the most comfortable.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Brookview Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1260
  • Self-Funded Residential Dementia Care: from £1310
  • Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1385
  • RESPITE Self-Funded Residential Dementia Care: from £1440
  • RESPITE Self-Funded Nursing Care: from £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Brookview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sharon Helliwell Short (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (14)

Brookview Care Home Reviews (98)

10

Brookview Care Home has a Review Score of 10 (9.956) out of 10, based on 29 reviews in the last 2 years.
Over all time Brookview Care Home has 98 reviews.

Overall Experience
  • 83
  • 14
  • 0
  • 0
  • 1
Date Published
  • 98
  • 8
  • 13
  • 29
  • 69
Reviewer Connection to Brookview Care Home
  • 29
  • 19
  • 10
  • 9
  • 8
  • 5
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 81-98
Review from J G (Wife of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very pleased to get 'intermediate care' for my husband at Brookview. We found nearly all the staff very kind and helpful. He also enjoyed the view of the fields from his window. We bought in ice for his knee. Lights in car park need mending. The visitor car park is at times inadequate and full.
As a visitor, I also enjoyed meeting the staff who worked hard.
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review. We are very glad to hear you are satisfied with your husband care. We will certainly discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Sandra S (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had respite care for 5 weeks. I cannot fault Brookview. The staff are so caring and helpful. They really helped him get back on his feet. Thanks to everyone involved with his care.
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your kind words. It is always nice to hear words like “Caring” and “Helpful” being used to describe our service. We are also happy to hear your father is doing better. Please don't be a stranger and come by to visit us.

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Review from M W (Wife of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brookview is an excellent home in almost all of the categories. The one slight blip is that there are never enough carers or/and hostesses to cater for the residents and guests.
I realise that it may be difficult to recruit staff of suitable type or disposition but perhaps a push for more staff to
help both residents and current staff members.
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We have a genuine regard for all of our residents as well as their visitors. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from P D (Partner of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all incredibly friendly, helpful - from office staff, maintenance man, and of course nursing and care staff.
Warm, friendly atmosphere throughout.
Communication between staff and next of kin needs to improve (eg only found out about norovirus outbreak and closure by word of mouth).
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Arthur T (Wife of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent establishment. Modern, well decorated, generous and helpful staff.
Care is excellent.
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team

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Review from Pamela C (Wife of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in care for five and a half years, two and a half at Brookview Care Home. The whole ethos of Brookview is in stark contrast to his previous care home. He is in the last stages of Alzheimer's and is completely helpless, but I never have any qualms that he will not always be cared
for with dignity and compassion and all his physical needs anticipated. The carers have my unmitigated praise and thanks for the wonderful care they give my husband.
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from Elizabeth O (Sister of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is being extremely well cared for. Her needs are anticipated and fulfilled despite her complex problems and her medical care is excellent. Her clothes, room and bathroom are always spotless and comfortable. Food service is wonderful as is the food and the staff are friendly and helpful.
Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly pass on your feedback with the manager of the home. The Bupa Customer Care Team

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Review from G S (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Brookview for one year, previously visiting for respite.
All the staff are so kind and professional, ensuring she is comfortable at all times.
When my mother became too ill to return home, there was only one nursing home she would consider and that was Brookview, as she knew
and trusted all the staff.
Reply from Andrew Hyland, Customer Adviser at Brookview Care Home

Thank you for your review. We strive to provide a comfortable and warm atmosphere at our homes, and it is great to see that your mother had built up a trusting relationship with the staff at Brookview. We appreciate the comments and will share these with the home manager. The Bupa Customer Care Team

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Review from John S (Husband of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Brookview Care Home it is in my opinion that I have found a care home or exceptional quality. It is immediately apparent on entering at reception everything is clean and tidy, beautifully kept and looking attractive. The reception is very pleasant and friendly an attitude which I was to find pervades
every member of staff. Nothing is too much trouble and everything is done with a smile or serious consideration. I admired everyone's dedication. The overall temperature and facilities were just right also a noticeable lack of odour of any kind was apparent I am most happy.
Reply from Natalie Krisman, Customer Service Adviser at Brookview Care Home

I'm so pleased to hear that you've had a positive experience with our home. I will share your lovely comments with the home's manager.

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Review from A M (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am generally very pleased with the care and attention given to my mother age 101. The staff are caring and understand her needs.
Reply from Natalie Krisman, Customer Service Adviser at Brookview Care Home

Thank you for you review and I'm pleased that you are satisfied with this home.

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Review from Judith C (Resident) assisted by family/friend published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a little apprehensive when I first moved into Brookview. However, the staff were so reassuring and made me feel at home.
The staff are very welcoming and have made all the difference.
I am very well looked after at Brookview.
I love the activities and visits by school children.
Reply from Jayne Duck, Customer Services Administrator at Brookview Care Home

Thank you for your review. I'm so glad that you have settled and now feel at home. It is lovely to hear that you are well looked after and that you are enjoying the activities, I'm sure that when the school children visit they bring a smile to everyone's face.

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Review from A W (Friend of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brookview Care Home has a very good standard of care. I visited last week to see my friend's mother.


The residents seem to manage very well and the staff are very helpful.


I recommended two of my neighbours to stay there in the last few years and visited a friend before that.

Reply from Jayne Duck, Customer services administrator at Brookview Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Emma L (Daughter of Resident) published on 30 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thank my lucky stars every day that Brookview was the first home we looked at so we didn't spend weeks looking. When it became necessary, I was ready to send my father in a taxi (as I was away) but the clinical services manager offered to go herself and collect him which took a huge weight off my
mind. Dad seems to have taken to his new life very well, he has a lovely, comfortable room with a view across the fields, the staff are always friendly and kind and there seem to be lots of activities going on.
My father has dementia among other things and a doctor recently said to me that he didn't think that dad had much quality of life to which I have to argue that he has a lovely quality of life, not the life that he used to have and not the life that I want for myself but a new and different quality of life made possible by Brookview. So I can only be grateful to everyone there and thank the management who are obviously doing things right!
Reply from Emily Wilson, Customer Service Administrator at Brookview Care Home

Thank you so much for sharing your lovely feedback with us, we really appreciate it! I am so pleased to hear that your Father settled into Brookview well and that you're impressed with the home, their staff and management in general. We appreciate all of your comments and will share them with the home's manager. The Bupa Customer Care Team.

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Review from Enid T (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone knows my name. Everyone steps to say hello, even if I do not know them, they still step to speak to me. Staff are very, very nice and courteous at all times. My room and the communal areas are very elegant. There is a vast choice of activities to choose from. I feel safe living at Brookview
and cared for.
Reply from Simone Berkeley, Customer Services Advisor at Brookview Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from A M (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with staff encouraging Mum to get out of bed and join in with the other residents. Nice environment. Staff available when needed and very helpful and polite.
Reply from Rose Pickering, Customer Service Administrator at Brookview Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from David P (Son of Resident) published on 31 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last two months of his life at Brookview. He had serious health issues including Dementia.


Other care homes were reluctant to accept my father, however, Brookview were both confident and efficient and succeeded in accepting and moving my father in within 24 hours. At a difficult

time for my family, we really needed help, this was forthcoming from Brookview.


My father's stay was obviously challenging for all the staff, without exception they all played their part in making life as comfortable as possible for my father.


I have learnt a lot about care homes in the past few months, I understand that management is the key that sets the standards. The management at Brookview are both sincere and really professional creating a brilliant team.


My thanks for everything.

Reply from Emily Wilson, Customer Service Administrator at Brookview Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Isobel C (Daughter of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum passed away on the 4th of July, aged 95, having lived at Brookview for 3 years. She was extremely happy at the home. It really was her home. She was very frail but still mentally alert. She was encouraged to keep active, enjoyed the trips out and despite her tiny size (5 and a half stone), she
loved the food. All the staff without exception were amazing, it was a comfort to know how well she was looked after, safe, warm and happy.
Reply from Rachel Elliott, Customer Service Administrator at Brookview Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Patricia D (Daughter of Resident) published on 6 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who has Vascular Dementia became a resident at Brookview nursing and residential care home in Alderley Edge in November 2012. She had previously spent two months at a residential care home in Bramhall prior to this when we were advised they could no longer cater for her needs. As a family this
was an extremely distressing time for us, finding Mum a suitable new home that would care and cater for her needs. This was no easy task!


I found Brookview on the internet and made an appointment to visit. As a family we have never looked back, we feel such a sense of relief and reassurance that our mum is being cared for by such an amazing team.


I think my ratings say everything else……….you have been brilliant!

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Brookview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Brookview Care Home is calculated as follows: ( (327 Excellents x 5) + (15 Goods x 4) ) ÷ 342 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookview Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

All our rooms are en suite and brightly decorated. Outside are lovely gardens with mature trees, backing onto open fields. The home is ideally located close to all local amenities within a few minutes walk from Alderley Edge high street. Advance respite bookings available, please call us to find out more information.

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Awards / Recognitions (7)

Meet the Team (7)

Sharon

Sharon Helliwell Short

Job Title: General Manager Joined: 2019

I have worked for Bupa for just under 5 years. I previously worked in the police force as a communications officer, followed by home care where I then progressed into care homes and worked my way up to where I am today.


Caring for residents is my passion and ensuring all their needs are met. I love engaging with families and the team to ensure Brookview is a great place to live and work.


I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, sunny holidays and socialising with friends!

Basil

Basil Thottathil Mathai

Job Title: Clinical Deputy Manager Joined: 2022

I have a degree in nursing and moved from India to the UK ten years ago. I have predominately worked in the care home sector, but also have NHS experience. Caring for and looking after our residents is so rewarding to me.


I have a wife and two girls. In my spare time, I love travelling and spending time with people I love, and I also love dancing & listening to music.

Lisa

Lisa Heaney

Job Title: Unit Manager Joined: 2003

I have worked for Bupa for 21 years, and have been in this role for 11 of those years- previous to this I was a care assistant and senior carer.


My favourite thing about my job is caring for other people, and seeing them happy & content.

George

George Tomache

Job Title: Unit Manager Joined: 2022

I have been with Bupa for 2 years, and have recently started my journey as Unit Manager. Prior to this, I worked as a Peripatetic Nurse.


I graduated from nursing school in 2012 in Romania, and worked in ICU cardiovascular surgery for 3 years before I came to England. I enjoy working in care services as I love making a difference for residents every day, no matter how small it is.


In my spare time I enjoy hiking, anything nature related & video gaming.

Colette

Colette Mills

Job Title: Activities Coordinator Joined: 2011

I started working at Bupa 13 years ago. I have been the activities coordinator for 6 years, prior to this I was a carer here.


I moved from Ireland to England in 2011, where I previously worked in home care within the Ireland community. I enjoy working in care services as I love meeting residents, caring for them, getting to learn about their past and what they'd like to do in the future.


I live locally to the home, in Wilmslow, and have three children; 2 daughters and 1 son. I am a grandmother to 5 grandsons and 1 granddaughter. In my spare time I enjoy spending it with family, walking and socialising with friends.

Joanne

Joanne Hooper

Job Title: Activities Coordinator Joined: 2022

I started working in the care sector 27 years ago. I have also worked in housekeeping, hairdressing, and home help. I enjoy working in the care sector because making a difference to residents' lives is something I am so passionate about.


I am married with three grown-up children and two stepchildren. I have 6 grandchildren, 4 cats & 1 dog. In my spare time, I enjoy spending time with my family, walks with my dog, interior design and gardening. I only live a few miles away now, but I grew up in Alderley Edge and my heart will always be there!

Robert

Robert Hudson

Job Title: Chef Manager Joined: 2009

I have worked at Bupa for 15 years. My mother always worked in care, so it was a job I was interested in from an early age - I have worked in the hospitality sector since leaving school.


Getting to know the residents and providing a personal service is why I love my job.


I live local to the home, and in my spare time, I love listening to music, watching movies and reading.

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