Brookview Care Home

I arrived on a Saturday afternoon. There was nobody about and no information on how to contact someone. Only the chef arriving in the lift brought us some assistance. My first impressions were not good. However, the subsequent care and support I received was first class and I felt at all times as though the staff did care for my welfare. In similar circumstances in future, I would not hesitate to book into Brookview.

Excellent caring comfortable environment. Lovely room and view onto open fields. Pleasant, airy lounge for residents to meet and sit, with peaceful background music and view onto a terrace with a restful garden area. Only slight disappointment to date is only one external outing (canal trip) throughout the summer, had expected more. A coach trip into the hills would be good. Management changes very frequently - no sense of continuity. Though this does not seem to affect the care standards.

Updates on the resident's health and well being are appreciated, also, phone calls if there had been any incidents - falls, doctors visits, etc. As a visitor, always feel welcomed by the staff on duty. Matters of concern are dealt with promptly.

The greatest point about this home is the way staff interact with residents, calm, friendly and expertly. I have observed great rapport established between then and residents.

I was very pleased with all aspects especially the care and attention given to me.

When looking for a care home for my mother, the manager here was the only one of all the places that I visited who was interested in my situation as well as my mother's. The staff have always been very friendly as well as professional, treating everyone with dignity and giving them as much sense of independence as possible.

After several visits, we have found the care and the staff very helpful and friendly.

Can't fault the home for my father.

When visiting my family and I are always welcomed and kept informed of my daughter's care. If there is a problem I am contacted by phone. The staff and the home are first class.

I am very happy with the caring side, but they are very short staffed on the second floor. The rooms don't get cleaned every day. Floors and toilet are dirty. The room needs painting. All carers are very helpful but run off their feet, especially when it comes to changing the patients. It should be done more often.

Since my husband was transferred here from hospital on 23 April he has received much care and attention, services have been brought in to help with his poor mobility in particular and referral for memory testing too. Not much improvement sadly, although the care and attention is excellent. Blood tests for Warfarin are taken each week and antibiotics for a recent chest infection. All staff are professional and friendly with all-round care.

We were very pleased to get 'intermediate care' for my husband at Brookview. We found nearly all the staff very kind and helpful. He also enjoyed the view of the fields from his window. We bought in ice for his knee. Lights in car park need mending. The visitor car park is at times inadequate and full. As a visitor, I also enjoyed meeting the staff who worked hard.

My father had respite care for 5 weeks. I cannot fault Brookview. The staff are so caring and helpful. They really helped him get back on his feet. Thanks to everyone involved with his care.

I realise that it may be difficult to recruit staff of suitable type or disposition but perhaps a push for more staff to help both residents and current staff members.

Communication between staff and next of kin needs to improve (eg only found out about norovirus outbreak and closure by word of mouth).

Care is excellent.

My husband has been in care for five and a half years, two and a half at Brookview Care Home. The whole ethos of Brookview is in stark contrast to his previous care home. He is in the last stages of Alzheimer's and is completely helpless, but I never have any qualms that he will not always be cared for with dignity and compassion and all his physical needs anticipated. The carers have my unmitigated praise and thanks for the wonderful care they give my husband.

My sister is being extremely well cared for. Her needs are anticipated and fulfilled despite her complex problems and her medical care is excellent. Her clothes, room and bathroom are always spotless and comfortable. Food service is wonderful as is the food and the staff are friendly and helpful.

When my mother became too ill to return home, there was only one nursing home she would consider and that was Brookview, as she knew and trusted all the staff.

At Brookview Care Home it is in my opinion that I have found a care home or exceptional quality. It is immediately apparent on entering at reception everything is clean and tidy, beautifully kept and looking attractive. The reception is very pleasant and friendly an attitude which I was to find pervades every member of staff. Nothing is too much trouble and everything is done with a smile or serious consideration. I admired everyone's dedication. The overall temperature and facilities were just right also a noticeable lack of odour of any kind was apparent I am most happy.