Brookview Care Home

All the staff working on level 3 were very friendly and nothing was too much trouble. If I needed any respite then I would certainly apply here first.

They so very helpful and considerate of residents and visitors and I cannot stress how incredible their care and patience is, and it truly warms my heart to see how happy they make my mother! I appreciate them so much for all they have done! 10/10.

I didn't realise until I had spent several weeks in this superb care home and how much it would help me recover from a rather upsetting episode in my life. I was definitely in need of professional help which was given to me in the kindest way. The patience and helpfulness have been without fault and made her feel ready for life on my own again. Thank you.

Thank you to everyone involved.

My husband was a resident in Brookview Alderley Edge for 4 years and 3 months he suffers from Alzheimer's. Throughout his long stay there he was treated with the utmost kindness and dignity he passed away this December peacefully and gently having received wonderful nursing care all through these latter years. The staff have been cheerful, friendly and courteous to us all as a family and we have valued their love and respect to the end.

Our mum was resident in Brookview for almost 6 years until her death. She was cared for on the dementia floor and a nursing floor. Her care was always exemplary. She always felt safe and secure. All staff, from reception to housekeeping as well as carers treat residents and their families with dignity, respect and good humour. All areas are kept clean and welcoming. The food is excellent.

As a family, we were extremely satisfied with the care that was provided for my father. From the moment dad was admitted, the staff were there to greet us and help to settle him in. He was made comfortable and adapted to his new environment with the help of a caring team of staff.

Thank you, Brookview.

I found myself having to find a care home for my mum very quickly as her dementia progressed rapidly due to lockdown. All negotiation was by phone and I was unable to visit and see Brookview due to Covid, but all my conversations on the phone gave me a sense that mum would be cared for really well by the staff at Brookview. From the moment I dropped her at the door of Brookview, I have been thrilled by the way mum has been looked after. The staff on the Dementia unit have kept me informed throughout the 5 months mum has been with them. The initial few weeks were difficult due to mum being in a new environment, but the staff showed care and concern throughout and now mum see the staff as a family which is wonderful. I look forward to one day meeting the staff. I would recommend Brookview to anyone looking for a care home.

Thank you.

Communication has been excellent, both in terms of keeping us generally updated (weekly newsletter) and daily with Mum. The tablet computers have been an excellent idea. The care staff, backroom staff, and management have all been brilliant throughout the COVID period. Thank you so much.

It was also noisy, workmen arriving 7 am getting out pieces of machinery etc. A very hot room requiring two fans, I think the kitchen was below it. The room was kept very clean, the carers and nurses were great one or two in particular.

All the staff was excellent, caring, kind, supportive, and positive. They looked after my Dad brilliantly and he liked them and could chat with them. He also liked the fact that the other residents chatted with him. The rooms were lovely, clean, and bright. I cannot thank them enough for the kindness and help.

Brookview is well run and has a cheerful atmosphere. The staff are well-trained and very kind and well-mannered with the residents. The night time carers can be trusted to keep a good eye on everyone. In normal times the programme of activities and entertainments is excellent. The hygiene standard is excellent.

Mum was transferred here from a hospital's Intermediate Care. I managed to quickly see where mum was staying as due to covid 19, it was going into "lockdown". Mum has dementia and I witnessed how caring the staff were towards her in settling her in. Particular mention to one carer who offered us both a cup of tea after a very stressful transfer and the Health Care Assistants who welcomed mum and made sure she had some food. Fresh fish and chips no less. Sadly, I could not visit mum after this but I was able to speak to her on the telephone. Every member of staff were polite and friendly when I spoke to them. The Occupational Therapist was extremely helpful as were the Physios in helping mum to return home. Mum frequently told me how much she was enjoying it there, the staff were lovely and there were a lot of activities which is the stimulation mum needs. I have also spoken with the Manager who was very helpful. Fully recommend this care home.

Very good all-round experience. Flexible, 24-hour car from excellent teams. Food is fresh and varied. Activities varied to suit a wide range of clients. A very positive team that does more than the job description.

We cannot speak too highly of the care and professionalism displayed by the Brookview staff in looking after our 92-year-old father, who is in the last few days of his life. From the exceptional head nurse, through to all the medical, support and administrative staff, we have had first-class support and my father has had excellent care. At this highly emotional stage, we cannot thank you all enough.

Cleanliness is excellent.

Brookview is full of caring and friendly staff, nurses, carers catering and admin. Everyone is lovely. They always keep Dad as happy as possible, sit and talk to him and keep him smiling. Nursing is excellent care too! Would definitely recommend.

Banners were placed in and outside her room and she could enjoy her day.