Chapel Fields

All the staff are excellent, they treat everyone very nicely, kind care is given and always very helpful. Top marks to all.

My Mum hasn't been at Chapel Fields that long. Within a week of arriving, I noticed such a difference in her mood. She seems much happier than when she was home with a live-in carer. She is a lot brighter overall. From what I have seen up to now, I think the staff are excellent and very helpful. And I also believe the food is great!

During the extended time, my mother has lived at Chapel Fields I have been treated with friendliness and compassion. There have been hiccups, not of the group origin and they have been dealt with entirely to my satisfaction. The last few weeks have been extremely difficult, but the staff have managed to address all the issues to allow me precious time with my mother. I cannot thank them enough.

Mum entered Chapel Fields Care Home in Frodsham in October 2020. Mum has dementia and has also been bereaved this year. We lost my dad to cancer in July 2020. They had been married for over 66 years. Naturally, our anxiety for mum to be settled was very high. We need not have worried. The care is absolutely wonderful. Mum took days to settle and we couldn't be happier. Covid-19 has obviously meant that we are unable to go inside the care home to see her. However, the management have pulled out all the stops to help us to communicate with Mum. We do a window visit. We outside, Mum inside, using a phone. She is so much calmer and less anxious than she has been for months. Of course, she misses us and dad, but we are consoled with the fact that Mum is cared for and safe.

I have been very happy here - the accommodation is good, so are the staff and food is very good.

The care home is always very clean and has no horrible smells. The staff are friendly and helpful. They look after my mum very well. The Chaplain is very nice and helps my mum with Christian input that my mum is very happy with. The lady doing the activities is very professional and includes my mum in everyday activities that makes her stay so much more enjoyable.

My dad has been a resident at Chapel Fields for just over a year. The home has a friendly professional feel and the staff are all excellent. I know that my dad has been looked after very well in these very difficult times.

Always very welcoming and staff very helpful. All areas are very clean and during the coronavirus period once outside visiting was allowed it seems as though every safety precaution was taken.

My husband has been in the home since January of this year. I have found that the staff have been patient and supportive of his needs; nothing is too much trouble. Initially, he would not join in things, but now thanks to the staff and activity coordinator's encouragement, he now joins in with everything and really enjoys. I would like to thank the staff for keeping our loved ones safe during the outbreak of covid-19, it has been heartbreaking for some families, and our thoughts are with them.

We would certainly recommend Chapel Fields to any future clients.

My mother has been in this care home for three years and has been visited regularly by members of our family. During this period we have visited at all times of the day and always been greeted with the same professionalism. The rooms are always immaculately clean as are the residents. The facilities, showers and toilet are to a high standard as well. The care and compassion along with the patience of the staff is exemplary. We are regularly updated on any matter by staff members and we are shown the activity book for mum so we can discuss activity she has taken part in as a prompt. The staff even arranged my brothers 60th birthday so my mother could be part of it. We have attended the entertainment on occasions and all residents thoroughly enjoy this. My mother is not the easiest resident to manage and is prone to repetition and also to outbursts of anger. However, at all times she is reassured and dealt with very professionally. I would recommend the home to anyone who is looking.

I would like to thank all the care staff, office, carers, nurses, cleaners, laundry staff and anyone I might have forgotten. Since my father entered the home I have found everyone very welcoming and obliging, always cheerful and will pass the time of day with visitors. I appreciate the task everyone faces in a care home and they all seem to do it with a cheerful demeanour. Even more so at the moment in these troubling times so thank you for doing the job you are doing, we appreciate it greatly.

Excellent response on the phone followed by lovely caring visit. First impressions are excellent.

A wonderful care home, run by a well-organised team, who are always most welcoming. As we live some distance away, we can’t visit routinely. Nevertheless, when we do visit my parents (both are residents for dissimilar medical conditions - dementia and Parkinson's), it is apparent that they are being well looked after. My mum, in particular, is now much more settled than she was when she initially went into the home. Great care seems to have been taken to get to know them both and to settle them into their new surroundings. At this stage, I cannot ask for more - my parents are able to spend time together, in comfortable, safe surroundings; cared for by highly professional staff who have their best interests at heart. I feel lucky that we have such a strong team, from management and nursing staff, to catering (lovely food!), carers, cleaners and the maintenance team. I do not underestimate the size of the task and fully appreciate their collective efforts.

Such a bright, cheerful home. The staff are so pleasant and friendly. They can't do enough for you. Lots going on and lots of interaction between residents and staff. Keep them well entertained. Only positive comments to make. It is absolutely marvellous.

We were warmly welcomed from reception onwards. What lovely staff. This is always a clean, bright, happy place with a lovely atmosphere. You get the sense that people really care. The activities coordinator was especially helpful and friendly.

Staff are very supportive, caring and helpful. Communication with me is good, especially following a doctor's visit.

The care is second to none. Staff very attentive, food and accommodation reasonable (eg room a little small).

Our mum made the very difficult decision that she would need to move into Residential Care after 14 months of fiercely trying desperately to maintain her independence. I cannot praise the manager and all the staff enough, how welcome they made mum feel and easy the transition from home and independence into their care. The change in mum was absolutely remarkable, all our family who had been so very worried and the staff were so amazed and thankful.

Mum is very short-sighted, being registered blind and becoming increasingly deaf, familiarity is of utmost importance to her. Staff are very aware of her vulnerability, simple things like introducing themselves when they speak to mum (not always aware they are there). Mum's radio is her lifeline and the staff appreciate how important it is to her. It can be a full-time job for the carers, ensuring the radio is on the right frequency and headphones are plugged in.

Staff work together with our family and this makes life so much easier and mum happy.

I would recommend Chapelfields as they have been exceptionally good looking after my husband, especially with his difficult nursing needs.