Chapel Fields

Chapelfields, Frodsham WA6 7BB
Review Us
9.7 68 Reviews
  • Chapel Fields, Frodsham
Chapel Fields Care Home – Supportive, Scenic, and Sociable

Chapel Fields Care Home in Frodsham offers high-quality residential, nursing, dementia, palliative and short-stay care for older people in a peaceful and well-connected Cheshire setting. Located a short walk from the town’s weekly market and close to Manchester, Liverpool, and Chester, the home benefits from a vibrant local community and picturesque surroundings.

The home is arranged into four smaller, household-style communities, with 70 spacious en-suite bedrooms designed to promote familiarity and continuity of care. Residents have access to a range of facilities, including cosy lounges, a library, a hairdressing salon, and beautifully maintained gardens with raised flower beds, patios, and kitchen planting areas.

Chapel Fields is known for its active and inclusive lifestyle. Residents enjoy regular visits from entertainers, animal therapy sessions with ponies and alpacas, and a varied programme of events including themed days, intergenerational activities, and reminiscence outings for those living with dementia.

The in-house kitchen team prepares fresh, seasonal meals daily, catering to a variety of tastes and dietary needs. Dining experiences are enhanced with fun and nostalgic touches, such as serving traditional fish and chips in paper, and themed menus celebrating cultural diversity.

Chapel Fields provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for residential, nursing, dementia, palliative or short-stay care, the team at Chapel Fields are here to help.
Show Chapel Fields on the Map

Care Provided by Chapel Fields

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1606 – £1683
  • Self-Funded Residential Dementia Care: £1606 – £1730
  • Self-Funded Nursing Care: £1668 – £1797
  • Self-Funded Nursing Dementia Care: £1770 – £1914

These prices are only a guideline, please contact Chapel Fields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Ms (Heather Ross)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Chapel Fields Reviews (68)

9.7

Chapel Fields has a Review Score of 9.7 (9.733) out of 10, based on 15 reviews in the last 2 years.
Over all time Chapel Fields has 68 reviews.

Overall Experience
  • 51
  • 15
  • 0
  • 0
  • 2
Date Published
  • 68
  • 6
  • 9
  • 15
  • 53
Reviewer Connection to Chapel Fields
  • 23
  • 16
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 41-60
Review from David M (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is always very clean and has no horrible smells. The staff are friendly and helpful. They look after my mum very well. The Chaplain is very nice and helps my mum with Christian input that my mum is very happy with. The lady doing the activities is very professional and includes my mum
in everyday activities that makes her stay so much more enjoyable.
Reply from Heather Ross, Deputy Home Manager at Chapel Fields
Thank you for your comments which I will share with the staff team. It’s good to know their hard work is recognised. Your Mum is a pleasure to care for and our Chaplain and Activities
Co-ordinator…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie B (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Chapel Fields for just over a year. The home has a friendly professional feel and the staff are all excellent. I know that my dad has been looked after very well in these very difficult times.
Reply from Heather Ross, Deputy Manager at Chapel Fields
Thank you for your comments and for taking the time to submit a review. It is our pleasure to care for your Dad especially during these difficult times. He is such a true gentleman and keeps all of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R J (Son of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very welcoming and staff very helpful. All areas are very clean and during the coronavirus period once outside visiting was allowed it seems as though every safety precaution was taken.
Reply from Heather Ross, Deputy Manager at Chapel Fields
Thank you so much for the lovely comments. I will share your feedback with the whole staff team, they will be so pleased. It is a pleasure to care for your Mum especially during this difficult time.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Wife of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in the home since January of this year. I have found that the staff have been patient and supportive of his needs; nothing is too much trouble. Initially, he would not join in things, but now thanks to the staff and activity coordinator's encouragement, he now joins in with everything
and really enjoys. I would like to thank the staff for keeping our loved ones safe during the outbreak of covid-19, it has been heartbreaking for some families, and our thoughts are with them.
Reply from Heather Ross, Deputy Home Manager at Chapel Fields
Thank you for taking the time to submit a review of Chapel Fields. I am very pleased to hear that you find staff patient and supportive and that nothing is too much trouble. Our Activity…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane H (Daughter-in-law of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was cared for in a respectful, caring way. The staff were always attentive; we had complete trust in the care she received.
We would certainly recommend Chapel Fields to any future clients.
Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for taking the time to tell us that your mother-in-law was cared for in a respectful, caring way and that staff were attentive. We are heartened to know that you had peace of mind and would…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for three years and has been visited regularly by members of our family. During this period we have visited at all times of the day and always been greeted with the same professionalism. The rooms are always immaculately clean as are the residents. The facilities,
showers and toilet are to a high standard as well. The care and compassion along with the patience of the staff is exemplary. We are regularly updated on any matter by staff members and we are shown the activity book for mum so we can discuss activity she has taken part in as a prompt. The staff even arranged my brothers 60th birthday so my mother could be part of it. We have attended the entertainment on occasions and all residents thoroughly enjoy this. My mother is not the easiest resident to manage and is prone to repetition and also to outbursts of anger. However, at all times she is reassured and dealt with very professionally. I would recommend the home to anyone who is looking.
Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for taking the time to write this review; it will encourage the team in these unprecedented times. It is really heartening as the Home Manager, to have such a comprehensive review and makes…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda (Daughter of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all the care staff, office, carers, nurses, cleaners, laundry staff and anyone I might have forgotten. Since my father entered the home I have found everyone very welcoming and obliging, always cheerful and will pass the time of day with visitors. I appreciate the task everyone
faces in a care home and they all seem to do it with a cheerful demeanour. Even more so at the moment in these troubling times so thank you for doing the job you are doing, we appreciate it greatly.
Reply from Jane Haines, Home Manager at Chapel Fields
It is encouraging to read this review in these extra-ordinary times, particularly that in the face of this pandemic you find the team have an even greater “cheerful demeanour”. I am sure your review,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter (Son of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent response on the phone followed by lovely caring visit. First impressions are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve B (Son of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home, run by a well-organised team, who are always most welcoming. As we live some distance away, we can’t visit routinely. Nevertheless, when we do visit my parents (both are residents for dissimilar medical conditions - dementia and Parkinson's), it is apparent that they are being
well looked after. My mum, in particular, is now much more settled than she was when she initially went into the home. Great care seems to have been taken to get to know them both and to settle them into their new surroundings. At this stage, I cannot ask for more - my parents are able to spend time together, in comfortable, safe surroundings; cared for by highly professional staff who have their best interests at heart. I feel lucky that we have such a strong team, from management and nursing staff, to catering (lovely food!), carers, cleaners and the maintenance team. I do not underestimate the size of the task and fully appreciate their collective efforts.
Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for your kind words and taking the time to comment on our services. I am pleased you find the team welcoming and say “I cannot ask for more”. I will share your review with our team…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Friend of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a bright, cheerful home. The staff are so pleasant and friendly. They can't do enough for you. Lots going on and lots of interaction between residents and staff. Keep them well entertained. Only positive comments to make. It is absolutely marvellous.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz M (Friend of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were warmly welcomed from reception onwards. What lovely staff. This is always a clean, bright, happy place with a lovely atmosphere. You get the sense that people really care. The activities coordinator was especially helpful and friendly.
Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for taking the time to submit a review. It is encouraging that you feel you receive a warm welcome from the whole team and that you find the home a clean, bright and happy atmosphere to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very supportive, caring and helpful. Communication with me is good, especially following a doctor's visit.
Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for taking the time to share your experience of our service. It is encouraging that you find “staff are very supportive, caring and helpful” and that communication with you is good,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Wife of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is second to none. Staff very attentive, food and accommodation reasonable (eg room a little small).
Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for your comments which we will share with the staff; especially your comment regarding the care staff at Chapel Fields. It’s good to know their hard work is recognised.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jen S (Daughter of Resident) published on 2 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum made the very difficult decision that she would need to move into Residential Care after 14 months of fiercely trying desperately to maintain her independence. I cannot praise the manager and all the staff enough, how welcome they made mum feel and easy the transition from home and independence
into their care. The change in mum was absolutely remarkable, all our family who had been so very worried and the staff were so amazed and thankful.


Mum is very short-sighted, being registered blind and becoming increasingly deaf, familiarity is of utmost importance to her. Staff are very aware of her vulnerability, simple things like introducing themselves when they speak to mum (not always aware they are there). Mum's radio is her lifeline and the staff appreciate how important it is to her. It can be a full-time job for the carers, ensuring the radio is on the right frequency and headphones are plugged in.


Staff work together with our family and this makes life so much easier and mum happy.

Reply from Jane Haines, Home Manager at Chapel Fields
Thank you for your positive comments which we will share with the staff. We are very happy that your Mum has settled into our family at Chapel Fields.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Wife of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend Chapelfields as they have been exceptionally good looking after my husband, especially with his difficult nursing needs.
Reply from Karen Graham, Home Manager at Chapel Fields
Thank you for your review. It has been our absolute pleasure looking after your husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter H (Son of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was 100 years old last month. The staff organised a tea party and cake for her and the residents. Since then they have framed her 100th birthday cards and the telegram from the Queen. All this was done by the staff and management, our family were delighted as was my mother. She had a large
bunch of flowers form your Chief Executive. This was care of the highest order.
Reply from Karen Graham, Home Manager at Chapel Fields
Everyone enjoyed the birthday celebration; we had a delightful day. We value such positive feedback and are delighted that the flowers and framed cards are liked.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie T (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a day when my father was unwell, the care and attention provided to my father by the staff was outstanding. They were proactive, professional and empathetic and my father could not have had better care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bryan T (Husband of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As this is the first time I have been involved in visiting a care home in which my wife spent some time I was quite impressed with the setup. I would certainly have no compunction in letting her have a further stay in Chapel Fields if it becomes necessary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan P (Son-in-law of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has been in Chapel Fields for fourteen months. The staff whenever possible have gone out of their way to include her in their conversations.
She appears to be quite happy and content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine K (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been living in Chapel Fields for the last 7 months where he is receiving nursing care. The staff are friendly and approachable and care for my father in a sympathetic and professional way. There are always activities planned for the residents should they want to get involved and mix
socially with the other residents. Overall my father is very happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Chapel Fields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Chapel Fields is calculated as follows: ( (136 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 176 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chapel Fields is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

No image found

Heather Ross

Job Title: Care Home Manager Joined: 2020

Heather Ross is a compassionate and dedicated home manager at MHA Chapel Fields in Frodsham, Cheshire.


With years of experience leading person-centred care, Heather plays a pivotal role in creating a nurturing environment across the home’s four household-style wings. She leads a team committed to delivering tailored support for up to 70 residents, whether they require residential, nursing, dementia, or palliative care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Fields to verify any information. View our terms and conditions. Chapel Fields has an Enhanced Service - more info.