Hollins Park

Victoria Road, Macclesfield SK10 3JA

Hollins Park is a Macclesfield nursing home that specialises in looking after people with dementia-related conditions, using modern techniques that look to assist individuals in their day-to-day living skills.

Up to 48 residents enjoy comfortable interiors and an attractive garden area, with visiting physiotherapists and chiropodists and nearby amenities and entertainments that include shops and leisure facilities.

Visitors are welcome to experience the home's communal atmosphere for themselves whilst relaxing with their loved ones, with staff keen to keep a homely feel to the service.

Group: Care UK Nursing & Residential Care Services

Person in charge: Tracy Norbury (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Down Syndrome • Hearing Impairment • Schizophrenia • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): German, Tagalog

Single Rooms: 35

Shared Rooms: 7

Rooms with ensuite WC: 0

Weekly Charges Guide: Nursing Care Single £780 – £820 , Nursing Care Shared (per person) £750 – £800 (These prices are only a guideline, please contact Hollins Park to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Hollins Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Hollins Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Hollins Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.469 for Hollins Park is calculated as follows: ( (82 Excellents x 5) + (46 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 143 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Hollins Park is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.8 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Hollins Park has a Review Score of 9.2 (9.183) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hollins Park?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hollins Park

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My Wife has been a resident of Hollins Park Care Home since August 2017, and I cannot speak too highly of the care she has received since then. The Staff are all very capable and friendly, and nothing is too much trouble for them.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been a resident for over two years.
His serious illness results in challenging behaviour unless he is handled sensitively. In my experience, the staff are able to cope with kindness and understanding to meet his needs.
If I have any concerns the home manager is available and approachable. She does her utmost to deal with concerns promptly and efficiently in a reassuring, responsive manner.

How likely would you be to recommend Hollins Park? Likely

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Average Rating:   3.6 out of 5

Hollins Park is a nursing home fit for purpose with ample space for residents to move freely from one lounge to the next. My husband's aunt settled quickly here around four years ago as the environment is appropriate and organised to allow her to sit in the office alongside staff, avoiding confrontation. All staff are approachable and caring, demonstrating a good understanding of dementia issues.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.3 out of 5

Dad was at Hollins Park for fifteen months. From day one he was treated with loving care and enormous compassion, despite his dementia which meant he would shout out for hours on end. Medically all his needs were met and emotionally he was given constant one to one support. At the end of his life, we were treated with dignity, all our needs were met, and questions answered, at no time were we rushed or made to feel unwelcome.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   5 out of 5

My mother's dementia deteriorated very swiftly in May/June this year. The previous care home (where she had only been living for 6 weeks) could no longer care for her outbreaks of aggressive behaviour. Whilst I was away on holiday, my mother had to be moved out of her previous home and the only place that could be found (by a social worker in my absence) was Hollins Park.

I spoke with the deputy manager several times whilst I was away on holiday and she was very reassuring and professional. On my arrival back in the UK, she and the staff had evidently got to know my mother's needs well and I have nothing but praise for their ongoing care and support. My mother's initially difficult and occasionally aggressive behaviour has been expertly managed and she is now much calmer and settled. I have no doubt that my mother is being cared for with sensitivity and concern for her well-being.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.8 out of 5

Staff very caring, they did so much to make every day interesting and always ask how relatives are.
Diet given, is according to needs, only tempting foods. Staff are spending time with residents, comforting and helping residents if they require turning. Office staff have been so helpful. Name put on clothes as required and meet all needs as and when.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.2 out of 5

My Mum received excellent care during the short time she was a resident. The management and staff are very caring and considerate and treated my Mum with the utmost respect and dignity. I always felt welcomed on my daily visits to Mum and nothing was too much trouble for the staff. My family and I were made to feel part of the Hollins Park family and we worked together in Mum's best interests.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   5 out of 5

Always found it homely, staff are very good, nothing is too much trouble. My husband is settled and content. Can't ask for anything more. Overall very happy with Hollins Park - management and staff.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.2 out of 5

Our father has been here since Feb this year. We are very pleaded with the care provided. Staff very welcoming and friendly, father always clean and looks tidy as he always did. The home is of a satisfactory standard with regards to hygiene etc. The gardens and outbuildings are a great asset too.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.7 out of 5

My wife moved into Hollins Park Macclesfield about four or five years ago. She has severe dementia and now needs complete care and attention. Hollins Park is ideally suited for this. The home is split up into four equal quadrants, each with its own nursing and care staff. This means more care and attention to all its residents. The home is clean and well looked after by a great management and all the staff are dedicated to the work they do. There is also an activities staff who look after the activities of those residents who still have the capacity to enjoy various amusements (games,visiting entertainer etc). During my wife's stay I have visited four times a week, made many friends and watched the residents treated with care and dignity.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.6 out of 5

It was a good month with various activities for residents and relatives. The home provides excellent care and support to the relatives.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.1 out of 5

Since arriving at Hollins my Father has received very caring and professional help putting our mind at rest that he is now receiving the best care possible at this stage of his dementia journey. My father was transferred from another care home whom were wholly inadequate which left us constantly worried about his well being and safety however since arriving at Hollins we have absolutely none of those worries. The team are professional, trustworthy and you can see that they have all of the residents best interests at heart. All in all a great home with caring staff, we feel very happy my Father is now receiving the right care by the right people.

How likely would you be to recommend Hollins Park? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

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Awards / Recognitions

December 2017

Job Vacancies

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Care Home Idol 2016

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