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Care and compassion are at the heart of everything at Orchard Manor. The dedicated team creates a warm and friendly atmosphere where residents are...
Care Provided by Orchard Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 93 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Orchard Manor Care Home for full pricing details and T&Cs.
Contact Orchard Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Zion Care Ltd
- Private Owned
Person in charge
- Michelle Haspey (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (93)
- Single Rooms with ensuite Wet Room (90)
Orchard Manor Care Home Reviews (56)
Orchard Manor Care Home has a Review Score of 8.8 (8.801) out of 10, based on 7 reviews in the last 2 years.
Over all time Orchard Manor Care Home has 56 reviews.
More than this, the end of life care was excellent. The staff treated mum with kindness and dignity. They checked on her regularly, made sure she was clean, well positioned and comfortable including throughout the night. I was able to stay with her throughout the last few days even overnight, and staff were so kind to me and my brother and made sure we were alright too.
All the staff clearly had both competence and the right values and really cared about their residents. I am very grateful for all they did for mum and our family
We are truly grateful for your words and are pleased to hear that you felt reassured that your mum was safe, well cared for and treated with kindness and dignity. It means a...
My dad was only at Orchard Manor for the last 2 weeks of his life. The care, attention, dignity and compassion shown to him and my mum was outstanding! It was truly one of the best homes I have experienced, and being an ex CQC inspector, I have seen the good, the bad, and the ugly.
Thank you so much for taking the time to leave such a thoughtful review. It was our privilege to care for your dad, even for a short time, and to be able to support both him and your mum during such an important part of his life. Your kind words mean a great deal to our whole team. We are truly...
Orchard Manor provided excellent care for our mum. The staff were always genuinely kind, treated her with dignity and as one of the family. Mum settled quickly and was very happy there; nothing was too much trouble for the staff. They arranged regular activities and days out, including VE Day celebrations and a trip to the zoo. We were always made welcome and kept informed, including regular updates of photos for the family. We highly recommend Orchard Manor to families looking for nursing care.
Thank you so much for your kind words and for taking the time to share your experience. It was a true pleasure for us to care for your mum and to have both her and yourselves as part of our Orchard Manor family - she is greatly missed. We are delighted to hear that she felt settled, happy, and...
Our daughter died at Orchard Manor in February this year after 21 months of continuous care. She was high dependency and met with excellent care, kindness and consideration consistently over her time there. She had been given a a prognosis from the hospital of 3 to 4 months but began to improve steadily because of the attention she received. Every member of staff plays a part in looking after residents, smiles are freely given, attention is prompt, cleanliness guaranteed, laundry is turned around at speed, food is varied and generous but above all care needs are met with kindness and understanding and nursing is attentive and assiduous. Until her illness began to overcome her my daughter was contented, if she could not be in her own home she could be at home in Orchard Manor. The home is managed efficiently but not officiously, staff have regular input and requests from residents and visitors are usually accommodated. We never regretted choosing Orchard Manor from the start.
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Thank you so much for sharing your heartfelt experience. We are deeply sorry for your loss, and it means a great deal to us that your daughter felt at home at Orchard Manor. Ensuring our residents receive compassionate, attentive, and personalised care is at the heart of everything we do, and we...
The Orchard Manor Care Home gave 'end of life' care to my husband who had spent 5/6 weeks in the local hospital. Whilst he was only at Orchard Manor a short time, nothing was too much trouble for the Home to make him as comfortable as possible. I'm unable to judge the 'Activities' + 'Value for Money' section due to the short time he spent there.
Thank you so much for your kind words and for taking the time to share your experience. We are truly sorry for your loss and are honoured that we were able to care for your husband during his final days.At Orchard Manor, we strive to provide compassionate, person-centred care, especially during...
My Mother, and now my brother were and are very lucky to have been residents. A kind and always welcoming care home. Really feel part of a family.
Thank you so much for your kind review. We're truly grateful for the opportunity to care for both your mother and your brother, and it means a lot to us that you feel like part of our family. Creating a warm and welcoming environment for residents and their families is something we take great pride in, and we appreciate you sharing your experience. Thank you for your trust and support!
Staff are welcoming to her visitors, are professional and caring towards my sister. They understand how to meet her needs and show kindness to her. Little things such as a manicure improve her wellbeing tremendously. Well done to the staff at Orchard Manor Care Home.
Thank you so much for your kind words and thoughtful review. We are delighted to hear that your sister feels acknowledged and well-cared for, and that the little touches, like her manicure, are making a difference to her wellbeing. Our team at Orchard Manor takes pride in providing compassionate...
I was devastated to have to put my dear mum in a nursing home - but her needs were so great it became impossible to continue at home.
Right from the start my mum was treated with utmost care and respect.
I don't know how Orchard hired their staff but even their agency staff were always so caring and respectful.
Mum's needs were extensive but were always met with a cheerful face.
In the inevitable last few weeks a member of staff would sit with my mum when I went home and would phone me immediately if she deteriorated.
I thank Orchard Manor with all my heart as I don't know what I would've done without you all.
Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honored to have been able to care for your mum. At Orchard Manor, we strive to provide compassionate and respectful care for all our residents, and it means the world to us to know that we made a positive...
Right from day one we were regularly updated with Dad's progress. The staff were wonderful, the nursing care was excellent and Dad was extremely well cared for in his final months.
We visited every weekend and were welcomed at each visit, the staff always made time to listen. The nursing staff on the top floor of Maple building felt like part of the family and we knew that when we left Dad each week he would be in safe hands and well cared for. Sadly Dad's illness progressed and he died within 3 months of arriving. We will be forever grateful for the loving, compassionate care given to both Dad and our family by the wonderful staff at Orchard Manor. Thank you from us all.
Thank you so much for sharing your heartfelt review. We are deeply touched by your kind words and are honoured to have been able to care for your Dad during his final months. Our team at Orchard Manor is dedicated to providing compassionate and attentive care, and it means the world to us to know...
Thank you all again.
Thank you so much for your amazing review. Your Dad will be greatly missed by all, thank you for allowing us to care for him over the last 5 years, it has been a great privilege. We continue to strive to provide the very best of care to not only our residents but also are visiting families and we...
Always happy with the service and care of my mother-in-law. Keep me updated on all events and requirements for her. Nice to see the activities and time spent with residents. Kind and happy staff. Can recommend.
We greatly appreciate your excellent review. Our ongoing goal is to maintain the highest standard of care and support for our residents and their families. It's truly rewarding to hear that you have observed our staff to be both kind and happy.
As a family, we are thrilled with the care my mother is receiving from Orchard Manor. The staff and everyone involved with her care are caring and we are kept in touch at all times. Cannot thank them enough for the love and utmost professionalism, highly recommend this care home enough..
Thank you very much for your kind review, it’s a true pleasure to care for your Mum. We are extremely pleased to continue to provide an exceptional service and we are very proud of the caring and professional staff team we have. Many Thanks.
I cannot fault anything at Orchard Manor. The staff are very friendly and so caring towards all residents. It's such a lovely place. A big thank you to all the staff there for looking after me as well as my husband.
Thank you so much for your wonderful review, it's our pleasure to care for your husband and welcome you and your family here at Orchard Manor. We will continue to provide the very best care to all our residents and relatives.
Although my mum wasn't in your care for very long, we are so glad she came to Orchard Manor Care Home. Every member of staff, from management to the floor staff are all nothing short of amazing. The way you treated us like we were family, being there to talk to, making us a brew, offering us food, you really are all on a different level and you all deserve every ounce of praise you receive. Thank you for everything you did for us, as a family, and thank you for the care you gave my mum in her last days, We will always be grateful that she got to spend her last few weeks with you.
Thank you so much for your kind words, we continually aim to provide the very best care and support to our residents and their families, we are extremely pleased you experienced this. It was a true pleasure to care for your mum, thank you for choosing Orchard Manor. Always know that we are here if you need anything, take care.
I am satisfied with the way that my wife is being looked after because she is bedridden and cannot communicate properly. I know the staff have some difficulty but they do a very good job and they are so kind to her and also to me when I visit her. They always make me welcome when I visit.
Thank you so much for your review, it's a true pleasure to care for your wife and welcome you into the home, take care.
I find the staff are most caring and very supportive of me at this difficult time. I'm kept informed of my husband's care. Excellent doctor.
Decor - I think the bedrooms could be made more comfortable and homely.
Thank you for your lovely comments, we are extremely pleased that you find our staff to be caring and supportive, we always aim to provide the very best care to our residents. We will continue to work alongside our residents and relatives to ensure each bedroom is individualised to needs and preferences and welcome any input to ensure our rooms are as homely as they can be for our residents.
Generally good.
Thank you for your lovely review of Orchard Manor.
I had the pleasure of visiting Orchard Manor Care Home and was thoroughly impressed. The facilities are top-notch and well-maintained, providing a comfortable and modern environment for residents. The staff’s friendliness and attentiveness truly set this care home apart. Their dedication to making residents feel at home and cared for is remarkable, especially considering it’s a relatively new establishment. I highly recommend Orchard Manor for anyone seeking excellent care and a warm, welcoming atmosphere.
Thank you for your wonderful review, we are extremely proud of our team and the high standards of care they provide. We continually aim to provide the very best service and are pleased to hear that you witnessed this during a recent visit.
My dad was in Orchard Manor Care Home in Chester for three and a half years. The staff are all absolutely amazing, could not fault anything. He was truly loved and cared for could not have wished for a better care home for my wonderful dad. Nothing was too much trouble. My deepest thanks to all the friendly wonderful staff. I salute you all.
Thank you so much for your wonderful review. It was our true pleasure to care for your Dad, please accept our deepest condolences, he is missed greatly by us all. Please take care, the team at Orchard Manor will always be here if you ever need anything.
My mum was transferred to Orchard Manor Care Home from a hospital. She arrived in poor shape. Thanks to good nursing and kind care my mum made a miraculous recovery. I live three hours away so my visits were infrequent but each time I was welcomed regardless of day or time. The strength of this home lies in the quality of its staff from the senior nursing staff right through to the laundry persons. The staff work as a team. Despite the challenges of trying to meet the needs of a range of residents, the staff do so with kindness, respect and humour. Certain staff members stand out as going the extra mile in helping to make residents comfortable and this makes such a difference. I have just transferred Mum to a home near me. If I hadn't felt this to be necessary I would not have moved my mum away from Orchard Manor as I felt she was in safe hands there.
Thank you for your very kind words, we are very proud of our staff and the high-quality care they provide. It was a true pleasure to look after your Mum (she is missed by all at Orchard Manor) we were pleased to be able to support you all with the transfer. Please take care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Orchard Manor Care Home.
There are no upcoming events for Orchard Manor Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Orchard Manor Care Home.
Accreditations
There are no accreditations posted yet for Orchard Manor Care Home.
Meet the Team (2)

I'm extremely passionate at ensuring each of our residents receive the best possible person centred care by a dedicated, well supported and trained staff team.

I am the Deputy Manager at Orchard Manor. You will witness me singing, dancing and generally having fun with the residents. I am passionate about making the resident's quality of life as enjoyable as possible. Knowing that the small things makes the biggest difference, I spend time with my families gathering which are the best songs for me to sing and what are the enjoyable hobbies that impact the most.
Frequently Asked Questions about Orchard Manor Care Home
What types of Care is Orchard Manor Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Orchard Manor Care Home have?
There are 93 Single Rooms.
What are the Facilities & Services at Orchard Manor Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Orchard Manor Care Home to the centre of Chester?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Manor Care Home to verify any information. View our terms and conditions. Orchard Manor Care Home has an Enhanced Service -more info.