Overdene House Care Home

Very good.

Made very welcome by all the staff. All requests are met at all times. Day or night, staff go to great lengths to make sure that residents are well cared for.

The way I have been treated since being here has been excellent, and the management for Overdene should be proud of yourself and your entire staff. Thank you.

On arrival, all the staff were very welcoming and pleasant. The room was of a high standard and comfortable. Staff helped me to settle into all aspects of home life. I was pleased to learn laundry services were provided. The care provided by all staff was of a high standard and suited to my personal needs. All in all, I felt well looked after and respected. Nothing was too much trouble for the staff.

The only difficulty is gaining access to the building. Staff are busy, which is appreciated, but it can often take over 10/15 minutes to be admitted to see my mother. If this issue could be addressed in some particular way, it would be appreciated. I understand security is a priority though.

Lovely care home with fantastic staff who are kindness itself. The care home is clean and very comfortable, and the place smells nice. Can't comment on some things as not relevant to my husband's stay in the care home because of it being end-of-life care and him only being there for just over a week. However, the food from the kitchen smelt good. Safety and security were fine.

My mum has been at Overdene since December 2015. She took a while to settle, but now she loves it. All the staff are kind and understanding, making sure all her needs are met. She loves it when there are activities on, especially bingo and singing. If she's happy, I'm happy. I would definitely recommend the home.

The staff and the nurses are very good with her and have the compassion you would expect.

My friend has excellent care.

Not much to say really as things have changed a lot over the pandemic time, but still happy with the care of my husband.

The home manager and the whole team went out of their way to ensure my mum got the bed urgently when she was dying of a brain tumour. They moved heaven and earth, well furniture anyway to get her in quickly when mum's deterioration took us by surprise. Mum only stayed a week but that gave us quality time with her before the end. The staff went above and beyond to give her the care she needed and we will be eternally grateful to them for giving her the dignified and respectful care she deserved. Thank you all.

My stay at Overdene was arranged for respite while my wife had surgery. It was finalised very late and gave no opportunity to visit. The home was bright, clean and attractive. I had very limited opportunities to socialise as I was on the nursing wing. I found this difficult. The personal care was good, and the staff were knowledgeable. Access to other lounges was hard, as it needed staff support for me to use the lift. Cheerful and good management too.

My husband has only been at Overdene for a short while, but he is happy and settled in his room. We have had permission to put up photos of our large family, children and grandchildren on the walls so he can see them. This helps his ever-decreasing memory. The manager is efficient and friendly, as are the majority of the staff. I was permitted to meet my husband at Overdene on the day he was admitted, and I feel this helped him settle better.

Our Mum has been well looked after, kept clean, warm and well-fed. It has been a difficult year for everyone. Knowing that she was safe and well was very important to us all. We thank all the staff in doing so!

All staff very friendly and efficient. My mother has made friends with staff and is very happy.

Don't know if 200 words are enough to say how thankful we are as a family for all the care you give to my husband, you are all amazing. Thank you is never enough, he looked amazing on the 2 visits we have been allowed. Thank you all so much, I love the fact that my husband is treated with dignity. Thank you.

A polite and professional service. Always kept me informed and allowed me to speak to my Auntie.

On my visit to Ovedene although I was fully aware of all the procedures I had to go through I was quite nervous. Seeing my mum one to one after almost 6 months was going to be upsetting anyway. I had no need to worry everything was done so professionally and the carers were so helpful. Seeing my mum was lovely, she was so happy, nothing could be faulted. We enjoyed every minute. Thank you for all you do, keeping my mum safe as well as protecting others. This year has been horrible especially for care homes and I know my mum wishes there were more activities and I appreciate it’s been difficult but I cannot fault the care she gets, all the staff need medals and lots and lots of praise. Thank you!

My mother has been a resident at Overdene for over 2 years. She is very well looked after and is happy with the care she receives. She has a comfortable room which overlooks a small garden area. Her room is equipped with everything she needs, and she finds it comfortable. Overdene takes care of all my Mum’s GP needs and medication which is greatly appreciated. Laundry is regular and both my Mum’s room and the facilities are clean and well maintained. There are communal areas which my Mum enjoys using to chat with other residents, such as over meals. Overall, Overdene provides a very good level of care for my Mum and we are very happy with the service provided.

I am impressed by the care and consideration shown towards my mother. The home is well run and efficient. The staff are caring, respectful and considerate. My mother has never expressed anything other than positives about her care and treatment. I honestly don't think she could receive better care.