Overdene House Care Home

John Street, Winsford CW7 1HJ
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9.5 66 Reviews
  • Overdene House Care Home, Winsford
Nestled within a residential area of Winsford, Cheshire, Overdene House care home offers personalised residential and nursing care to older people.

At Overdene House Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of tastefully decorated and well-equipped bedrooms; some having views across the garden.

The spacious home has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. And the catering team prides itself on making mealtimes a sociable and stimulating part of each day, catering for any dietary requirements and preferences throughout.

By getting to know each individual resident at Overdene House, the team strive to create an inclusive environment in the home, with something on offer to engage everybody in the Overdene lifestyle. Whether it's the creative and varied activities programme or supporting residents to take some down time, they are committed to helping residents live life the way they choose.

Community is also a high priority at Overdene House, and the team encourage resident involvement in the Winsford neighbourhood by organising events with local schools, charities and businesses in the area.

Whatever stage of your care journey you are at, the team are there to offer you the support and guidance you need. Please get in touch if you'd like to find out more.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1044

These prices are only a guideline, please contact Overdene House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Danielle Cheetham (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (9)

Overdene House Care Home Reviews (66)

Total of 66, showing 21-40
9.5

Overdene House Care Home has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years. Over all time Overdene House Care Home has 66 reviews.

Overall Experience

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Date Published

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Review from Louise M (Resident) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, all the staff were very welcoming and pleasant. The room was of a high standard and comfortable. Staff helped me to settle into all aspects of home life. I was pleased to learn laundry services were provided. The care provided by all staff was of a high standard and suited to my personal
needs. All in all, I felt well looked after and respected. Nothing was too much trouble for the staff.

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Review from C W (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only difficulty is gaining access to the building. Staff are busy, which is appreciated, but it can often take over 10/15 minutes to be admitted to see my mother. If this issue could be addressed in some particular way, it would be appreciated. I understand security is a priority though.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Overdene House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your frustration around response times for opening the front door and that you recognise the need for security at the home. We have recently employed a second home administrator to extend the hours reception is open Monday to Friday; however, this will not address the issue at night or at weekends. The home’s management team is implementing an increased presence in the home at weekends; they will be working in the administration offices near the front door. We will brief our staff to be more vigilant about the front doorbell, and we will also look into the possibility of enhancing our camera/door release technology. We hope these measures will improve the visiting experience.

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Review from J M (Wife of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with fantastic staff who are kindness itself. The care home is clean and very comfortable, and the place smells nice. Can't comment on some things as not relevant to my husband's stay in the care home because of it being end-of-life care and him only being there for just over a week.
However, the food from the kitchen smelt good. Safety and security were fine.

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Review from Deborah R (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Overdene since December 2015. She took a while to settle, but now she loves it. All the staff are kind and understanding, making sure all her needs are met. She loves it when there are activities on, especially bingo and singing. If she's happy, I'm happy. I would definitely recommend
the home.

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Review from B H (Husband of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well looked after.
The staff and the nurses are very good with her and have the compassion you would expect.

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Review from Ann C (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see a big change for the good since the manager took charge.
It is a pleasure to visit my best friend in Overdene.
My friend has excellent care.

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Review from H C (Wife of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not much to say really as things have changed a lot over the pandemic time, but still happy with the care of my husband.

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Review from Carol H (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager and the whole team went out of their way to ensure my mum got the bed urgently when she was dying of a brain tumour. They moved heaven and earth, well furniture anyway to get her in quickly when mum's deterioration took us by surprise. Mum only stayed a week but that gave us quality
time with her before the end. The staff went above and beyond to give her the care she needed and we will be eternally grateful to them for giving her the dignified and respectful care she deserved. Thank you all.

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Review from D B (Resident) assisted by family/friend published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My stay at Overdene was arranged for respite while my wife had surgery. It was finalised very late and gave no opportunity to visit. The home was bright, clean and attractive. I had very limited opportunities to socialise as I was on the nursing wing. I found this difficult. The personal care was good,
and the staff were knowledgeable. Access to other lounges was hard, as it needed staff support for me to use the lift. Cheerful and good management too.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Overdene House Care Home

Thank you for your review of your short stay at Overdene. I am glad you liked the home and felt the care you received was good and that staff were knowledgeable. We also enjoyed having you stay. The things you felt were not satisfactory were unfortunately unavoidable as follows. You were accommodated on the nursing floor because at the time you needed the room we had no rooms on the lower floor. That you were not able to socialise was due to isolation rules at that time to keep you and all our Residents safe, had you stayed longer, that period would have past and socialising could have and would have been facilitated. I hope you and your wife stay well.

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Review from Edith S (Wife of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been at Overdene for a short while, but he is happy and settled in his room. We have had permission to put up photos of our large family, children and grandchildren on the walls so he can see them. This helps his ever-decreasing memory. The manager is efficient and friendly, as are
the majority of the staff. I was permitted to meet my husband at Overdene on the day he was admitted, and I feel this helped him settle better.

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Review from R B (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been well looked after, kept clean, warm and well-fed. It has been a difficult year for everyone. Knowing that she was safe and well was very important to us all. We thank all the staff in doing so!

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Review from Hayley M (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and efficient. My mother has made friends with staff and is very happy.

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Review from Susan S (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Don't know if 200 words are enough to say how thankful we are as a family for all the care you give to my husband, you are all amazing. Thank you is never enough, he looked amazing on the 2 visits we have been allowed. Thank you all so much, I love the fact that my husband is treated with dignity. Thank
you.

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Review from Karen M (Niece of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A polite and professional service. Always kept me informed and allowed me to speak to my Auntie.

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Review from Jennifer B (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit to Ovedene although I was fully aware of all the procedures I had to go through I was quite nervous. Seeing my mum one to one after almost 6 months was going to be upsetting anyway. I had no need to worry everything was done so professionally and the carers were so helpful. Seeing my mum
was lovely, she was so happy, nothing could be faulted. We enjoyed every minute. Thank you for all you do, keeping my mum safe as well as protecting others. This year has been horrible especially for care homes and I know my mum wishes there were more activities and I appreciate it’s been difficult but I cannot fault the care she gets, all the staff need medals and lots and lots of praise. Thank you!

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Review from Edward W (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Overdene for over 2 years. She is very well looked after and is happy with the care she receives. She has a comfortable room which overlooks a small garden area. Her room is equipped with everything she needs, and she finds it comfortable. Overdene takes care of all
my Mum’s GP needs and medication which is greatly appreciated. Laundry is regular and both my Mum’s room and the facilities are clean and well maintained. There are communal areas which my Mum enjoys using to chat with other residents, such as over meals. Overall, Overdene provides a very good level of care for my Mum and we are very happy with the service provided.

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Review from J E (Son of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the care and consideration shown towards my mother. The home is well run and efficient. The staff are caring, respectful and considerate. My mother has never expressed anything other than positives about her care and treatment. I honestly don't think she could receive better care.

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Review from David (Son of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the property is a little "Tired" in appearance, The staff at Overdene House make up for this in every possible way. They are very caring towards their residents (and visitors). They will go out of their way to help in any way they can. I couldn't have wished for a better home for my mother
to be taken care of. At the end of the day, it's about the care that the staff give and I give them all the credit they deserve. If anybody is looking for the ideal home in this area, I would recommend Overdene House as the home of choice.

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Review from A E (Wife of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was not here long but we were made to feel so cared for. The manager and staff are so kind.

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Review from L M (Respite Resident) assisted by family/friend published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my respite at Overdene. I have stayed a number of times and each time I am made welcome by the staff and greeted as a friend. The two different rooms I have stayed in were clean and comfortable, as is the lounge and dining room. I enjoy my choices of food and always plenty of it. I like my porridge.
I take part in activities and like my outings. The staff always help me when I get confused and are very patient. I look forward to my respite at Overdene.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Overdene House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Overdene House Care Home is calculated as follows: ( (109 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 138 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Overdene House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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