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Overdene House Care Home has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years. Over all time Overdene House Care Home has 66 reviews.
Review from Yvonne W (Daughter of Resident) published on 20 January 2017
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Review from Deborah S (Daughter of Resident) published on 9 January 2017
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Review from Beverley L (Daughter of Resident) published on 26 April 2016
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Reply from HC-One, Careline Team at Overdene House Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. We are very delighted to know that you were pleased with the care that was provided to your father. Your kind words will be shared with the team. The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
Thank you for your suggestion of a small shop or café within the home. The home is due to have refurbishment work done. As part of the refurbishment, we plan to have a tea/coffee bar in the reception area and this will have patio doors to the garden. Plans for the refurbishment have been finalised and we are hoping for the work to commence before the end of the summer season.
Thank you again for your comments. We value all feedback and ensure it is recorded and acted upon.
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Review from Tom B (Daughter-in-law of Resident) published on 20 April 2016
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Review from Steven H (Husband of Resident) published on 17 March 2016
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Review from E R (Resident) assisted by family/friend published on 21 January 2016
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The Review Score of 9.5 (9.474) out of 10 for Overdene House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Overdene House Care Home is calculated as follows: ( (109 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 138 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.786 Points relating to the number of positive Reviews for Overdene House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2023
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