Prospect House, Malpas, Cheshire
Prospect House, Malpas, Cheshire
Prospect House, Malpas, Cheshire

The Prospect House philosophy is that the individual should be at the centre of everything.   Nursing care is led by London Teaching Hospital trained Matron and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people. Dementia care is provided in the Garden Rooms and the Bowling Green Rooms.   Dividing the home into smaller clusters of residents helps to stimulate a sense of familiarity for residents and, for staff, promotes a deeper understanding of residents' needs.

Prospect House aims at excellence and continuing improvement at every turn - from daily activities to catering, from top-notch training to building maintenance.

Transparency and communication are held to be very important and the home is well worth a visit.

Owner: Prospect House (Malpas) Ltd

Person in charge: Caroline Rowland (Matron)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Residents aged 40 years and over. Ages 40+.

Single Rooms: 56

Shared Rooms: 0

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single from £763 Nursing Care Single from £763 (These prices are only a guideline, please contact Prospect House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Prospect House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Prospect House has a Review Score of 9.5 (9.548)

The Review Score of 9.5 (maximum of 10) for Prospect House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Prospect House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.834 for Prospect House is calculated as follows: ( (248 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 296 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Prospect House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.2 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prospect House?

  • Extremely LIKELY
    25
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prospect House

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

Our association with Prospect House goes back a long way, both my father in law and mother in law had been cared for there. It was our first choice when mum in law needed nursing home care and fortunately, a room was available. We were comforted that she was able to spend the final 6 weeks of her life in Malpas her home for many years, under the care of the surgery and the staff of Prospect House. Unfortunately, she was not well enough to take part in many activities available but did seem to get some enjoyment out of the Christmas activities laid on.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 16 Mar 2017:

Thank you for your kind words. I have worked at Prospect house long enough to remember all the family members, it's nice to know that we have not changed that much in that time.

Excellent care home facilities, nothing too much trouble, staff could not do enough for my father. The food, he said, was very good.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 13 Mar 2017:

Thank you, Michael, for your kind words, after having your grandmother here as well many years ago, I feel you are truly qualified to comment.

Cannot recommend this care home enough. All staff are extremely caring and professional. The home itself is beautiful, always clean and odour free. Dementia care is great. Nothing ever is any trouble for any of staff. Have had experience of a number of care homes and found this one outstanding.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 13 Mar 2017:

I am only sorry your Mum was with us for such a short time, I know the staff who looked after her had become very fond of her.

I was in Prospect House to convalesce. While I was weak I was very impressed with the standard of care. As I grew stronger and more mobile I noticed that understandably there was limited opportunity to improve. I do not criticise merely observe. There were issues with my bathroom some eyebrow raising issues with medication, the first due to bad design (toilet glass shelf) and the second with staff shortage. The cheerfulness of the staff at all times was astonishing their patience and kindness too. I was and remain deeply grateful to them all.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

C.Rowland, Matron at Prospect House responded to this review on 09 Mar 2017:

Thank you for your review, we were so pleased that you recovered well enough to get back home after being so poorly. I enjoyed our chats when helping with your care. We are always looking for ways to improve so I am grateful for your comments.

The care and consideration given to my mother for the last few months of her life was second to none. She had a severe vascular condition which needed a lot of attention, especially in the last month, but her needs were always met with a smile and such kindness. She was kept immaculately clean, as was her room, which was very homely and welcoming. Prospect House was always a happy place to visit at any time of day, with a cheerful, positive staff and warm atmosphere where nothing was too much trouble. I cannot praise them highly enough and always feel, as I leave that she was in good hands.

Unfortunately, my mother was unable to take part in any of the activities, but there seemed to be quite a few things happening on a regular basis.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Caroline Rowland, matron at Prospect House responded to this review on 24 Jan 2017:

Thank you for your kind words, your Mum was only with us a short time but we all enjoyed her sense of hummer .

I love living at Prospect House. I have a lovely cosy room and comfortable bed. I am well fed and I am very fond of all the girls that look after me.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 19 Dec 2016:

Thank you for your kind review, coming from someone who lives at Prospect House I feel very grateful and proud.

I have been delighted with the care that my father has received.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 19 Dec 2016:

Your father has only been with us a short time and is beginning to settle, it has been nice to see him recently enjoying the celebrations for Christmas.

My Godmother, came to Prospect House initially for 6 to 8 weeks of respite as she has an ulcerated foot and was unable to walk even with her frame. The care generally has been excellent and she has been happy to stay longer as is necessary. A few minor issues have arisen from time to time regarding not getting my Godmother up until late, taking too long to answer her call bell and forgetting her lunch, but overall the care is of a very good standard and staff seem willing and cheerful. The Matron is always very helpful and accommodating, especially with the help provided for my Godmother's 90th birthday celebration held at the home recently.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

She had the best most expensive room for the end of her life, very kind and helpful - held room for 2 weeks prior to arrival due to hospital slowing down their discharge procedure. Offered to pay for room so as not to lose it - though didn't quite expect to pay full whack as no food/nursing was required until my aunt arrived - only received it from £170 per night to £164 - hence very large bill (£6232) for just about 2 weeks (died on 30th of June).
I didn't grumble as luckily she was there for such a short time and happy (most important) - but felt it was a bit steep. Hoping for a slight rebate through funding approved but not heard yet. They are also good at tailoring to patients requests so it is not institutionalised - a major plus point. Best in area even if not cheap.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 17 Oct 2016:

It's always good to get a reality check on fees. It's great to know you were so happy with all our care and services - but we do realise that many people have tight restrictions on their budget. That's why we offer a range of rooms from a standard en-suite, to the luxury patio access suite with kitchenette and wet room that your aunt occupied. It was, as you say, that your aunt stayed one of the best and most expensive of our rooms and we would certainly have effected a move to a much less expensive room as permitted by availability and had we been granted longer to care for her. Only yesterday the funding we have been pushing for arrived, and I'm pleased to say that your costs will therefore be reduced by nearly 25%. Nursing home care is undeniably expensive. But our standard room with en-suite, at £109 per day, is less than some B+B's and we can generally offer this at the time of admission or within a relatively short time thereafter. Thanks again for rating us excellent at ... almost ... everything!

Prospect House has a very homely, welcoming feeling. Staff ratios are excellent and they communicate well when we visit. Mother had become very underweight following a fall and a stay in the hospital, but since arriving at Prospect House she has started eating again and taking an interest in her surroundings. Staff are very attentive and the home is of a very high standard with regards to cleanliness. Standard rooms are less expensive than comparable rooms in care homes in the area, but the quality is not compromised. Can't recommend Prospect House highly enough.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 03 Oct 2016:

What a lovely and positive feedback. We are all so pleased with your mother's progress - and that she is enjoying her stay.

My stepmother was keen to go to Prospect House and she was extremely fortunate to get a room so promptly. Her care was excellent in every way and she found the staff friendly and approachable. Her last days were spent at Prospect House and she felt at peace and safe.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 13 Sep 2016:

We were so pleased to be able to offer your stepmother a room as soon as she needed it. And although she was with us for a relatively short time, it is wonderful to hear that she felt at peace and safe. Your kind remarks are much appreciated by us all.

My father was cared for at Prospect House for the last eight months of his life until he died peacefully in his sleep. When he moved to Prospect House he had advanced dementia and so was unable to understand his own needs or situation. It was very difficult to make a decision on his behalf but we are so grateful that he was able to be cared for here as the staff were extremely kind, competent and knowledgeable and ensured that he was well looked after and that he received the help and support that he needed.
Other visitors often commented on the good care they observed. We were always confident that our father was safe, that the home was well staffed and that the residents were regularly monitored both day and night. My father seemed to adjust well to living there and to appreciate the care he was receiving.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 13 Jun 2016:

My entire crew are very appreciative of your kind remarks. We are very grateful that we were given the opportunity for your father to stay with us and that you felt such confidence in the care he received.

My wife went to Prospect House in Jan 2013 and died in February 2016. For three years she had extremely good care. A member of staff said to me once "If we didn't like the job we wouldn't do it" and that attitude seemed to apply to all the staff. Whilst the residents were patients they were also friends and treated us as such. She always had a smile for the staff and received one in return. I and my family couldn't have wished for a better standard of care.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 20 May 2016:

When you mention smiles and friendship I think you touch on two of the most important aspects of what we do! It was a real honour to have your wife stay with us for the last three years. Thank you for entrusting her to our care.

Mum spent 3 1/2 months in respite at Prospect House earlier this year. She soon settled in and enjoyed the morning activities. She had nothing but praise for the staff and the matron, enjoyed the food- she said she felt like a VIP. It was a sad day indeed for mum and myself when she had to leave.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 20 May 2016:

Thanks you for your kind review. It was wonderful to have your mother stay with us for respite care and we'd love to welcome her again one day.

My husband has dementia and goes to Prospect House for day care one or two days a week to give me some me time. I can change the day if I wish. The staff are so kind and helpful.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 17 May 2016:

We feel grateful that you allow us to have your husband come and spend some time with us every week. It's marvellous to be so linked in to people in our local community.

The care at Prospect House is exceptional. First impressions are of a clean, attractive interior, with no smell of stale food, as is often the case in a residential/nursing home.
The staff both qualified and carers are helpful, kind and caring. The food is excellent, my mother aged 91 has gained weight and is once more cheerful. There is a hairdresser and a chiropodist calling regularly as well as a programme of activities. My mother has even had her nails done. I would have no hesitation in recommending Prospect House to anyone looking for care of their family member.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 17 May 2016:

I'm so pleased that everything is working so well. The whole crew really appreciate such supportive comments. Thank you.

This review relates to both Alzheimer's wing and the nursing home. My mother is in the "garden room" with advanced Alzheimer's (since Sept 2014) The care has been outstanding, mum settled remarkably quickly and in all the visits that I or my siblings have made (unannounced) we have never had cause for concern. We feel mum is loved and cared for and her needs met. The staff are always open to questions or suggestions. My father with great physical needs but completely sound mentally was well cared for on two respite short visits.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 14 Mar 2016:

It has been a pleasure to provide our services to both your parents and to hear that we have met their needs in our dementia care, as well as general nursing care suites.

Mum was a resident for five years, over that time the home was refurbished and extended to a high standard although some of mum's rooms were previously basic. The care and attention by staff in all roles from management, nurses, carers to maintenance, catering and cleaning staff were always of a high standard. They all became known to us and helped mum feel at home, with people who really did care that she was cared for well and was comfortable. She was treated with kindness and dignity in a very professional way and particularly in the last months of her life the attention to her needs was incredible, day and night.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 02 Feb 2016:

A particular thank you for your kind comments about our crew.

My mother had been a resident at Prospect House for over 4 years and was suffering from mobility problems and dementia. She died on the 11th of December 2015, and my sister and I could not have wished for better care than the care she received for her end of life. All the staff and carers gave her 100% of what she needed and were a tremendous support to her, and us, at a very difficult time.
I cannot speak highly enough, and really would recommend Prospect House as a very efficient, genuine and caring home.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 27 Jan 2016:

I speak for the whole crew at Prospect House when I say how grateful and touched we are by your comments. Thank you both.

Very warm welcome by caring staff. Pleasant warm room. Nice lounge facilities and varied menu with facility to eat at different times. Joined in some social activities.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 08 Dec 2015:

Thank you for taking the trouble to provide a review. The first few days in a care home can be a daunting time and it's wonderful to hear that you felt this period went so smoothly.

We as a family looked at many nursing homes locally. As we entered Prospect House we all felt the warmth and care coming from all whom we met. It is not a big home but to us this was an advantage. We left my husband to experience the home for 2 weeks to see how he felt. Apart from the usual feelings every one must experience when leaving a loved one in such circumstances we knew he would be looked after. After 2 weeks had passed he was very settled and happy, he had made friends with a lot of people (especially the staff!) Apart from my husbands friendships I made lots of friends with both residents and staff. The matron and senior staff were always at hand if needed to discuss anything. My husband ended up staying there for 13months, until unfortunately he passed away. I will certainly keep in touch with them all.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 19 Nov 2015:

What a wonderful way to start one's experience of using a nursing home - by testing it out for a while. We were honoured that based on that experience, you entrusted us to provide care for your husband - and especially pleased that you feel your decision was the right one.

I cannot recommend this home highly enough. The staff and residents become family. Regular activities, good food, constantly clean. Lovely rooms (in a new wing). Regular reviews with family. It's not cheap, but everything works and functions so well. There are also some wonderful volunteers that help out. Highly recommended.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caroline Rowland, Matron at Prospect House responded to this review on 18 Nov 2015:

The whole crew at Prospect House are touched by your kind words. Thank you so much.

I am very contented here. The care is excellent, the carers are kind and smiley. The food is good. I have a lovely bedroom. My family and friends can visit me at any time. I am well blessed.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 07 Sep 2015:

It's wonderful to get such lovely comments. Thank you for taking the trouble to fill in a review card.

I am very impressed with the care provided. Staff are well qualified and always pleasant and willing, nothing is too much trouble. The accommodation - bedroom, lounge and dining room are all of good quality and cheerful to be in. Meals are varied, tasty and suitable. My mother is very contented, which is a great comfort to me.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 07 Sep 2015:

We're all so pleased that you feel confident about the way we meet your mother's needs. It's an honour to care for her.

My husband has been having 6 weeks rehab at Prospect House and I really cannot fault it. This room has recently been redecorated, it is comfortable and the staff have been friendly and helpful. If he should need to have permanent care then we couldn't have a better place and I speak from experience having had both our mothers in care homes in the Wrexham area.

How likely would you be to recommend Prospect House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Rowland, Matron at Prospect House responded to this review on 05 Aug 2015:

Thank you for your comments. I'm so pleased that you and your husband have both had a such a positive experience of our Intermediate Care service. The entire care and nursing crew at Prospect House wish you all the best on your return home.

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