






The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.
Dementia care is provided in the Garden Rooms. The Home also operates a nursing unit named Davenport and a quieter unit for those with more complex...
The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.
Dementia care is provided in the Garden Rooms. The Home also operates a nursing unit named Davenport and a quieter unit for those with more complex nursing needs named The Maple Suite. Dividing the home into smaller clusters of residents helps to stimulate a sense of familiarity for residents and, for staff, promotes a deeper understanding of residents' needs.
Prospect House aims at excellence and continuous improvement at every turn - from daily activities to catering, from top-notch training to building maintenance.
Transparency and communication are held to be very important and the home is well worth a visit.
Care Provided by Prospect House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Prospect House for full pricing details and T&Cs.
Contact Prospect House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Prospect House
- Private Owned
Person in charge
- Tracy Lumb (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (33)
Prospect House Reviews (76)
Prospect House has a Review Score of 9.1 (9.079) out of 10, based on 10 reviews in the last 2 years.
Over all time Prospect House has 76 reviews.
She had the best most expensive room for the end of her life, very kind and helpful - held room for 2 weeks prior to arrival due to hospital slowing down their discharge procedure. Offered to pay for room so as not to lose it - though didn't quite expect to pay full whack as no food/nursing was...
I didn't grumble as luckily she was there for such a short time and happy (most important) - but felt it was a bit steep. Hoping for a slight rebate through funding approved but not heard yet. They are also good at tailoring to patients requests so it is not institutionalised - a major plus point. Best in area even if not cheap.
It's always good to get a reality check on fees. It's great to know you were so happy with all our care and services - but we do realise that many people have tight restrictions on their budget. That's why we offer a range of rooms from a standard en-suite, to the luxury patio access suite with...
It's always good to get a reality check on fees. It's great to know you were so happy with all our care and services - but we do realise that many people have tight restrictions on their budget. That's why we offer a range of rooms from a standard en-suite, to the luxury patio access suite with kitchenette and wet room that your aunt occupied. It was, as you say, that your aunt stayed one of the best and most expensive of our rooms and we would certainly have effected a move to a much less expensive room as permitted by availability and had we been granted longer to care for her. Only yesterday the funding we have been pushing for arrived, and I'm pleased to say that your costs will therefore be reduced by nearly 25%. Nursing home care is undeniably expensive. But our standard room with en-suite, at £109 per day, is less than some B+B's and we can generally offer this at the time of admission or within a relatively short time thereafter. Thanks again for rating us excellent at ... almost ... everything!
Prospect House has a very homely, welcoming feeling. Staff ratios are excellent and they communicate well when we visit. Mother had become very underweight following a fall and a stay in the hospital, but since arriving at Prospect House she has started eating again and taking an interest in her...
Prospect House has a very homely, welcoming feeling. Staff ratios are excellent and they communicate well when we visit. Mother had become very underweight following a fall and a stay in the hospital, but since arriving at Prospect House she has started eating again and taking an interest in her surroundings. Staff are very attentive and the home is of a very high standard with regards to cleanliness. Standard rooms are less expensive than comparable rooms in care homes in the area, but the quality is not compromised. Can't recommend Prospect House highly enough.
What a lovely and positive feedback. We are all so pleased with your mother's progress - and that she is enjoying her stay.
My stepmother was keen to go to Prospect House and she was extremely fortunate to get a room so promptly. Her care was excellent in every way and she found the staff friendly and approachable. Her last days were spent at Prospect House and she felt at peace and safe.
My stepmother was keen to go to Prospect House and she was extremely fortunate to get a room so promptly. Her care was excellent in every way and she found the staff friendly and approachable. Her last days were spent at Prospect House and she felt at peace and safe.
We were so pleased to be able to offer your stepmother a room as soon as she needed it. And although she was with us for a relatively short time, it is wonderful to hear that she felt at peace and safe. Your kind remarks are much appreciated by us all.
My father was cared for at Prospect House for the last eight months of his life until he died peacefully in his sleep. When he moved to Prospect House he had advanced dementia and so was unable to understand his own needs or situation. It was very difficult to make a decision on his behalf but we...
Other visitors often commented on the good care they observed. We were always confident that our father was safe, that the home was well staffed and that the residents were regularly monitored both day and night. My father seemed to adjust well to living there and to appreciate the care he was receiving.
My entire crew are very appreciative of your kind remarks. We are very grateful that we were given the opportunity for your father to stay with us and that you felt such confidence in the care he received.
Mum spent 3 1/2 months in respite at Prospect House earlier this year. She soon settled in and enjoyed the morning activities. She had nothing but praise for the staff and the matron, enjoyed the food- she said she felt like a VIP. It was a sad day indeed for mum and myself when she had to leave.
Mum spent 3 1/2 months in respite at Prospect House earlier this year. She soon settled in and enjoyed the morning activities. She had nothing but praise for the staff and the matron, enjoyed the food- she said she felt like a VIP. It was a sad day indeed for mum and myself when she had to leave.
Thanks you for your kind review. It was wonderful to have your mother stay with us for respite care and we'd love to welcome her again one day.
My husband has dementia and goes to Prospect House for day care one or two days a week to give me some me time. I can change the day if I wish. The staff are so kind and helpful.
My husband has dementia and goes to Prospect House for day care one or two days a week to give me some me time. I can change the day if I wish. The staff are so kind and helpful.
We feel grateful that you allow us to have your husband come and spend some time with us every week. It's marvellous to be so linked in to people in our local community.
My wife went to Prospect House in Jan 2013 and died in February 2016. For three years she had extremely good care. A member of staff said to me once "If we didn't like the job we wouldn't do it" and that attitude seemed to apply to all the staff. Whilst the residents were patients they were also...
My wife went to Prospect House in Jan 2013 and died in February 2016. For three years she had extremely good care. A member of staff said to me once "If we didn't like the job we wouldn't do it" and that attitude seemed to apply to all the staff. Whilst the residents were patients they were also friends and treated us as such. She always had a smile for the staff and received one in return. I and my family couldn't have wished for a better standard of care.
When you mention smiles and friendship I think you touch on two of the most important aspects of what we do! It was a real honour to have your wife stay with us for the last three years. Thank you for entrusting her to our care.
The staff both qualified and carers are helpful, kind and caring. The food is excellent, my mother aged 91 has gained...
The staff both qualified and carers are helpful, kind and caring. The food is excellent, my mother aged 91 has gained weight and is once more cheerful. There is a hairdresser and a chiropodist calling regularly as well as a programme of activities. My mother has even had her nails done. I would have no hesitation in recommending Prospect House to anyone looking for care of their family member.
I'm so pleased that everything is working so well. The whole crew really appreciate such supportive comments. Thank you.
This review relates to both Alzheimer's wing and the nursing home. My mother is in the "garden room" with advanced Alzheimer's (since Sept 2014) The care has been outstanding, mum settled remarkably quickly and in all the visits that I or my siblings have made (unannounced) we have never had cause...
This review relates to both Alzheimer's wing and the nursing home. My mother is in the "garden room" with advanced Alzheimer's (since Sept 2014) The care has been outstanding, mum settled remarkably quickly and in all the visits that I or my siblings have made (unannounced) we have never had cause for concern. We feel mum is loved and cared for and her needs met. The staff are always open to questions or suggestions. My father with great physical needs but completely sound mentally was well cared for on two respite short visits.
It has been a pleasure to provide our services to both your parents and to hear that we have met their needs in our dementia care, as well as general nursing care suites.
Mum was a resident for five years, over that time the home was refurbished and extended to a high standard although some of mum's rooms were previously basic. The care and attention by staff in all roles from management, nurses, carers to maintenance, catering and cleaning staff were always of a...
Mum was a resident for five years, over that time the home was refurbished and extended to a high standard although some of mum's rooms were previously basic. The care and attention by staff in all roles from management, nurses, carers to maintenance, catering and cleaning staff were always of a high standard. They all became known to us and helped mum feel at home, with people who really did care that she was cared for well and was comfortable. She was treated with kindness and dignity in a very professional way and particularly in the last months of her life the attention to her needs was incredible, day and night.
A particular thank you for your kind comments about our crew.
My mother had been a resident at Prospect House for over 4 years and was suffering from mobility problems and dementia. She died on the 11th of December 2015, and my sister and I could not have wished for better care than the care she received for her end of life. All the staff and carers gave her...
I cannot speak highly enough, and really would recommend Prospect House as a very efficient, genuine and caring home.
I speak for the whole crew at Prospect House when I say how grateful and touched we are by your comments. Thank you both.
Very warm welcome by caring staff. Pleasant warm room. Nice lounge facilities and varied menu with facility to eat at different times. Joined in some social activities.
Very warm welcome by caring staff. Pleasant warm room. Nice lounge facilities and varied menu with facility to eat at different times. Joined in some social activities.
Thank you for taking the trouble to provide a review. The first few days in a care home can be a daunting time and it's wonderful to hear that you felt this period went so smoothly.
We as a family looked at many nursing homes locally. As we entered Prospect House we all felt the warmth and care coming from all whom we met. It is not a big home but to us this was an advantage. We left my husband to experience the home for 2 weeks to see how he felt. Apart from the usual...
We as a family looked at many nursing homes locally. As we entered Prospect House we all felt the warmth and care coming from all whom we met. It is not a big home but to us this was an advantage. We left my husband to experience the home for 2 weeks to see how he felt. Apart from the usual feelings every one must experience when leaving a loved one in such circumstances we knew he would be looked after. After 2 weeks had passed he was very settled and happy, he had made friends with a lot of people (especially the staff!) Apart from my husbands friendships I made lots of friends with both residents and staff. The matron and senior staff were always at hand if needed to discuss anything. My husband ended up staying there for 13months, until unfortunately he passed away. I will certainly keep in touch with them all.
What a wonderful way to start one's experience of using a nursing home - by testing it out for a while. We were honoured that based on that experience, you entrusted us to provide care for your husband - and especially pleased that you feel your decision was the right one.
I cannot recommend this home highly enough. The staff and residents become family. Regular activities, good food, constantly clean. Lovely rooms (in a new wing). Regular reviews with family. It's not cheap, but everything works and functions so well. There are also some wonderful volunteers that...
I cannot recommend this home highly enough. The staff and residents become family. Regular activities, good food, constantly clean. Lovely rooms (in a new wing). Regular reviews with family. It's not cheap, but everything works and functions so well. There are also some wonderful volunteers that help out. Highly recommended.
The whole crew at Prospect House are touched by your kind words. Thank you so much.
I am very contented here. The care is excellent, the carers are kind and smiley. The food is good. I have a lovely bedroom. My family and friends can visit me at any time. I am well blessed.
I am very contented here. The care is excellent, the carers are kind and smiley. The food is good. I have a lovely bedroom. My family and friends can visit me at any time. I am well blessed.
It's wonderful to get such lovely comments. Thank you for taking the trouble to fill in a review card.
I am very impressed with the care provided. Staff are well qualified and always pleasant and willing, nothing is too much trouble. The accommodation - bedroom, lounge and dining room are all of good quality and cheerful to be in. Meals are varied, tasty and suitable. My mother is very contented,...
I am very impressed with the care provided. Staff are well qualified and always pleasant and willing, nothing is too much trouble. The accommodation - bedroom, lounge and dining room are all of good quality and cheerful to be in. Meals are varied, tasty and suitable. My mother is very contented, which is a great comfort to me.
We're all so pleased that you feel confident about the way we meet your mother's needs. It's an honour to care for her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Prospect House.
There are no upcoming events for Prospect House.
Awards / Recognitions (3)
- 16 Feb 2025Recipient: Prospect House
- 01 Apr 2017Recipient: Prospect House
- 15 Feb 2016Recipient: Prospect House
Accreditations
There are no accreditations posted yet for Prospect House.
Meet the Team (1)

Having obtained her Adult Nursing degree from Chester University, Tracy gained extensive nursing experience working in a variety of settings before...
Having obtained her Adult Nursing degree from Chester University, Tracy gained extensive nursing experience working in a variety of settings before joining Prospect House originally in 2019 as Clinical Lead, further strengthening the management team at that time.
After more than three years of dedicated and successful service, Tracy left Prospect House in 2022 to take a career development post as Head of Compliance for another organisation, where she focused on ensuring compliance with relevant quality procedures and legislative requirements.
Having gained further compliance experience, we were delighted to welcome Tracy back to Prospect House in 2024 as Home Manager, bringing to her new role a keen quality and compliance focus together with a passion for delivering the highest standards of person-centred care for our residents.
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