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Prospect House

High Street, Malpas, Cheshire SY14 8NR
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Prospect House, Malpas
Prospect House, Malpas
Prospect House, Malpas

The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.

Dementia care is provided in the Garden Rooms. The Home also operates a nursing unit named Davenport and a quieter unit for those with more complex...  

Care Provided by Prospect House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,463From £1,463
Residential Dementia CareFrom £1,463From £1,463
Nursing CareFrom £1,463From £1,463
Nursing Dementia CareFrom £1,463From £1,463

Contact Prospect House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Prospect House
  • Private Owned

Person in charge

  • Tracy Lumb(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (33)

Prospect House Reviews (71)

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9.0

Prospect House has a Review Score of 9.0 (8.979) out of 10, based on 7 reviews in the last 2 years. Over all time Prospect House has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from Michael J (Son of Resident) published on 7 June 2021 Submitted via Website
Overall Experience

My mother had 2 weeks of respite care following a fall at home. She enjoyed her stay at Prospect House. All the staff were lovely and she really enjoyed the food. The staff were all kind and thoughtful. She felt safe and so well cared for.

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Review from D N (Resident / Service User) published on 19 May 2021 Submitted via Postal Card
Overall Experience

My late husband was in Prospect House for six years. When I became in need of help, this is where I came. During my husband's stay and my visits 3 or more times a week. During that time I was on several committees and helped with authorities. My current stay is for respite care, should I need more constant care this would be where I want to be. Not only am I treated with dignity but after so long a time I am treated as an extended family.

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Review from Kim J (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card
Overall Experience

In these strange covid times, access was limited to the home, but at no time were we concerned that the dedication, care, expertise and love was not being given to my mother. The communication was first class also. Sadly my mother passed away in October, but we have the peace that she passed away with dignity and love of your exceptional staff. We cannot express how deeply grateful we are for the care and love given to my mother in the four months that she was with you.

Reply from Helen Dodd, Administrator at Prospect House

Thank you for the lovely review of our Care home and the positive comments made regarding the care your mother received while she was with us. Even though your mother was only with us for a short time, we are very grateful that we were given the opportunity for your mother to stay with us. It was...  

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Review from A M (Resident / Service User) published on 30 November 2020 Submitted via Postal Card
Overall Experience

I have lived here for almost 2 years and have been very happy. The staff are all very helpful and cheerful and is too much trouble. One is encouraged to join the various activities, including keeping fit.

Reply from Helen Dodd, Administrator at Prospect House

Thank you so much for a lovely review, it is always a pleasure to receive such positive feedback. We are so pleased you are enjoying your stay and all our staff really appreciate such supportive comments.

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Review from F L (Resident / Service User) published on 20 November 2020 Submitted via Postal Card
Overall Experience

During a very difficult period, the care home continued to provide a high standard of living conditions for a group of extremely frail patients. Activities to keep us more ambulant continued through this time and puzzles to keep our brains working.

Reply from Helen Dodd, Administrator at Prospect House

Thank you for your very kind review, we always appreciate such supportive comments.

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Review from M C (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card
Overall Experience

My Dad is presently at Prospect House is Malpas, having struggled to live independently at home with carers and suffering from dementia. Since moving in he has settled in quickly. The staff is very attentive and caring. He is very happy there. Even putting on weight as the catering is so good. Prospect House has been an excellent choice for us.

Reply from Helen Dodd, Administrator at Prospect House

We are so glad your father is settling in well, and we are very grateful that we were given the opportunity for your father to stay with us. A lovely and positive feedback, thank you

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Review from Hilary S (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

Prospect House is an established nursing home with an excellent reputation for providing quality care. Our choice as we were, and continue to be, impressed by the attention to the little things that make this a real home from home. Friendly and approachable staff and exemplary clinical and nursing care, together with an inclusive approach to service delivery (residents and relatives are encouraged to contribute and be involved). The result is a happy and safe home for our parent.

Reply from Sarah Stroud, Home Manager at Prospect House

Many thanks for your kind words, the team at Prospect House work hard to deliver high-quality care to our residents and your feedback is very important to us.

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Review from D F (Husband of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

All of the staff are extremely efficient in all matters. The care has been particularly good, food excellent. Always obliging and courteous. Nothing is too much trouble could not speak too highly.

Reply from Sarah Stroud, Home Manager at Prospect House

Many thanks for your lovely comments, all the staff work very hard to provide the best care to our residents and appreciate the positive feedback.

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Review from Sarah-Louise H (Great-Niece of Resident) published on 10 June 2020 Submitted via Website
Overall Experience

I visited the home at the beginning of March to see my Great Aunt and found all the staff to be very friendly and helpful. The home is like one big family and my great Aunt speaks highly of all the staff. The home has lots of activities going on for all different abilities which is fantastic to see.

Reply from Sarah Stroud, Home Manager at Prospect House

Many thanks for the lovely review of our home. The staff all work hard at Prospect House and it is lovely to get such positive feedback from families when visiting.

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Review from J M (Resident / Service User) published on 5 June 2020 Submitted via Postal Card
Overall Experience

I am perfectly satisfied with the care and activities provided. My room is quite spacious and has access to the courtyard when I can sit and read etc if the weather permits.

Reply from Sarah Stroud, Home Manager at Prospect House

Thank you for your kind words. All the team work hard to deliver the best care to all of our residents. We are pleased that all our hard work is reflected in your review.

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Review from S W (Resident / Service User) published on 1 June 2020 Submitted via Postal Card
Overall Experience

Very very nice care home but I would prefer to really be at home.

Reply from Sarah Stroud, Home Manager at Prospect House

Thank you for your kind words about our care home. All our staff have enjoyed caring for you during your respite stay with us and wish you well once you return home.

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Review from Harry T (Son of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

Mum was admitted to Prospect House with a serious illness in early January 2020. The staff were unbelievably kind, courteous, professional and caring. Mum wanted for nothing during her last days. I cannot speak too highly of Prospect House or the people who work there.

Reply from Helen Dodd, Administrator at Prospect House

Many thanks for your kind words, we were very pleased to be able to offer a place to your mother. I am delighted to note, that even if the stay was only for a short time, the kindness of the staff shows through.

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Review from Christopher W (Son of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Wonderful home and staff that really cared for my mum. She was always clean and warm with her clothes always freshly laundered. The food was excellent and nicely presented. I can't recommend Prospect House enough.

Reply from Helen Dodd, Administrator at Prospect House

It was an honour to care for your mother and to be a small part of your family at this time. Thank you for your wonderful words.

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Review from R T (Respite Resident) published on 11 October 2019 Submitted via Postal Card
Overall Experience
After a much-appreciated hip replacement, I went to Prospect House for a four-day convalescence.
I arrived feeling a little helpless and somewhat vulnerable.
The staff were all so kind and thoughtful. I soon felt safe and so well cared for.

When I left, I was feeling much more confident and actually cheerful.

Reply from Helen Dodd, Administrator at Prospect House

We are so pleased you had an enjoyable stay, and you are now on the mend. It was a pleasure to have you stay with us.

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Review from Jane B (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience
My father spent three years in Prospect House. The moment we arrived, we loved the lovely atmosphere and friendly welcome from all staff. Father had dementia and thought he was on a cruise. Prospect House became like an extended family. Always two or three staff in the dementia area, plenty of happy chat with residents included. Always visited with my father's Labrador, Milly, who was much welcomed and loved by all.
Activities, including chair exercises, magnetic darts, art, gardening, singing and the inclusive men's club with lively discussion over a beer. Movie night accompanied by fish and chips, choc ice and wine.
Wonderful staff - loving and caring.
Father was always dressed immaculately in shirt and tie. Constant drinks of tea, coffee, juice smoothies, each individually monitored and measured.
Food with choice, excellent, from award-winning chef.

Magic place. I hope it's still there when I need it!

Reply from Jonathan Parker, Marketing at Prospect House
Thank you so much for your very complimentary review. We pride ourselves on getting it right and ensuring all our residents are treated with the utmost dignity and respect they deserve in a person centred way. It was an absolute pleasure to care for your father, he truly did touch all our hearts.

Sharon Dodds Registered Manager.

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Review from J B (Daughter of Resident) published on 18 September 2019 Submitted via Website
Overall Experience

The ratings I have given as part of this review are self-explanatory reflective of the series of incidents which occurred during my late mother's short stay (from the time when she became a permanent resident to when she was taken into hospital and passed away there). The care home is fully aware of the issues. No response wanted or required.

Reply from Sharon Dodds, Home Manager at Prospect House

We are sorry that your experience did not meet your expectations. We are committed to providing the highest standards of care. We are grateful for all feedback which we take seriously and which we use to inform our quality assurance and improvement processes.

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Review from D J (Wife of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience
I felt this home was clean and tidy.

The staff were caring and compassionate and treated my husband with dignity.

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Review from Susan G (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card
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Most helpful at all times and very kind and caring. A big thank you to all the staff.

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Review from Jane E (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card
Overall Experience
Making the decision for a loved one to move into a nursing home can be very difficult. Rest assured, if your relative is fortunate enough to live in Prospect House, you won't regret it.
My mother lived there for nearly five years - they probably extended her life by quite a few years and gave us, as a family, happy memories we never thought we would have.
The staff made it easier to accept and adapt to Mum's changing health needs.

The team is headed up by a matron who is quite exceptional. Her dedication ensures levels of care and support which are second to none.

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Review from Angela C (Daughter of Resident) published on 25 January 2019 Submitted via Website
Overall Experience

My mother lived at Prospect House for 5 years and words cannot really express our gratitude to the home and its staff for the care and quality of life they gave her. This is a wonderful nursing home, run with real heart and the highest of standards.

Reply from Caroline Rowland, Matron at Prospect House

Thank you Angela, we will miss you and your sister visiting but mostly we will miss your lovely Mum. A lady to the last. I don't think I will ever watch 'Call the Midwife' without thinking of her.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Prospect House.

Upcoming Events

There are no upcoming events for Prospect House.

Awards / Recognitions (3)

  • 16 Feb 2025Recipient: Prospect House
  • 01 Apr 2017Recipient: Prospect House
  • 15 Feb 2016Recipient: Prospect House

Accreditations

There are no accreditations posted yet for Prospect House.

Meet the Team (1)

Tracy Lumb
Tracy LumbJob Title:Home ManagerJoined: 2019

Having obtained her Adult Nursing degree from Chester University, Tracy gained extensive nursing experience working in a variety of settings before joining Prospect House originally in 2019 as Clinical Lead, further strengthening the management team at that time.

After more than three years of dedicated and successful service, Tracy left Prospect House in 2022 to take a career development post as Head of Compliance for another organisation, where she focused on ensuring compliance with relevant quality procedures and legislative requirements.

Having gained further compliance experience, we were delighted to welcome Tracy back to Prospect House in 2024 as Home Manager, bringing to her new role a keen quality and compliance focus together with a passion for delivering the highest standards of person-centred care for our residents.

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