






The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.
Dementia care is provided in the Garden Rooms. The Home also operates a nursing unit named Davenport and a quieter unit for those with more complex...
Care Provided by Prospect House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Prospect House for full pricing details and T&Cs.
Contact Prospect House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Prospect House
- Private Owned
Person in charge
- Tracy Lumb(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (33)
Prospect House Reviews (71)
Prospect House has a Review Score of 9.0 (8.979) out of 10, based on 7 reviews in the last 2 years.
Over all time Prospect House has 71 reviews.
Excellent standard of personal care in homely atmosphere. Professional management. Highly recommended.
Thank you for your kind words, we were very pleased to offer a place to your father when his care home closed. As he knows some of the staff, it was a good solution.
My mother lived at Prospect House for the last year of her life. She was always treated with love and respect. The staff were wonderful and they do everything to make life interesting and varied for those who live there. A very special place.
It was an honour to care for your mother and to be a small part of your family at this time. Thank you for the wonderful words.
My late mother went to Prospect House for end of life nursing care when she could no longer manager in her own home. Although we knew it would be a very short stay, it was a huge relief at a very difficult time to know she was in excellent hands. We were able to visit several times a day. Their care for her and us as a family was exemplary. This is the kind of care everyone should have in their last days.
Thank you for your kind words, it was an honour to look after your mum at this time of her life.
My father has been in Prospect House for five months now and has settled into a routine thanks to the patience and kindness of all the staff who support him. This is the third home that he has lived in and is by far the best. Residents needing EMI nursing care are treated with great dignity and respect. Carers are always positive and professional and concerns are quickly addressed when raised. I visit my father almost daily and I am constantly impressed by the quality of the food, the speed with which his laundry is washed and the phenomenal care that he is shown/receives. It is all very reassuring for my family.
Thank you, Kate, after your previous experience with substandard care before Prospect House I know you are in a good position to comment on your findings.
I am being well cared for by nice friendly staff only at times there is a shortage of staff which can cause delays, as I have some concerns and I am totally dependant on a wheelchair and partially sighted.
Thank you for your comments Robin, I am disappointed that we are not meeting your own standards but I see this as an opportunity to work with you to improve the points you have raised.
My mother stayed in the care home for one week's respite. She was welcomed and well looked after. Her room was good and clean. She told me the staff were kind and the food was good. "I couldn't fault it", she said. I was welcomed when I visited.
Thank you for your kind words I am pleased to note that even if the stay is only short, the kindness of the staff shows through.
My husband chose this care nursing home for himself. He had visited many, many times over the years as a professional. He had as part of his job visited many of their homes in the district and chose this one without hesitation. What higher recommendation can you get than that?
Ann, we were always very honoured that your husband chose us we were very fond of him. It was unusual for us to know the person so well before they require our help. We miss seeing you both.
It is a great relief to my brother and myself that he is safe and well cared for, especially as we experienced poor care elsewhere before we found Prospect House.
Thank you for your kind words, it is a pleasure to look after your father and see him enjoying life again after a sad year. His sense of humour and friendship with other residents brings us all joy.
Our association with Prospect House goes back a long way, both my father in law and mother in law had been cared for there. It was our first choice when mum in law needed nursing home care and fortunately, a room was available. We were comforted that she was able to spend the final 6 weeks of her life in Malpas her home for many years, under the care of the surgery and the staff of Prospect House. Unfortunately, she was not well enough to take part in many activities available but did seem to get some enjoyment out of the Christmas activities laid on.
Thank you for your kind words. I have worked at Prospect house long enough to remember all the family members, it's nice to know that we have not changed that much in that time.
Cannot recommend this care home enough. All staff are extremely caring and professional. The home itself is beautiful, always clean and odour free. Dementia care is great. Nothing ever is any trouble for any of staff. Have had experience of a number of care homes and found this one outstanding.
I am only sorry your Mum was with us for such a short time, I know the staff who looked after her had become very fond of her.
I was in Prospect House to convalesce. While I was weak I was very impressed with the standard of care. As I grew stronger and more mobile I noticed that understandably there was limited opportunity to improve. I do not criticise merely observe. There were issues with my bathroom some eyebrow raising issues with medication, the first due to bad design (toilet glass shelf) and the second with staff shortage. The cheerfulness of the staff at all times was astonishing their patience and kindness too. I was and remain deeply grateful to them all.
Thank you for your review, we were so pleased that you recovered well enough to get back home after being so poorly. I enjoyed our chats when helping with your care. We are always looking for ways to improve so I am grateful for your comments.
The care and consideration given to my mother for the last few months of her life was second to none. She had a severe vascular condition which needed a lot of attention, especially in the last month, but her needs were always met with a smile and such kindness. She was kept immaculately clean, as was her room, which was very homely and welcoming. Prospect House was always a happy place to visit at any time of day, with a cheerful, positive staff and warm atmosphere where nothing was too much trouble. I cannot praise them highly enough and always feel, as I leave that she was in good hands.
Unfortunately, my mother was unable to take part in any of the activities, but there seemed to be quite a few things happening on a regular basis.
Thank you for your kind words, your Mum was only with us a short time but we all enjoyed her sense of hummer .
I love living at Prospect House. I have a lovely cosy room and comfortable bed. I am well fed and I am very fond of all the girls that look after me.
Thank you for your kind review, coming from someone who lives at Prospect House I feel very grateful and proud.
I have been delighted with the care that my father has received.
Your father has only been with us a short time and is beginning to settle, it has been nice to see him recently enjoying the celebrations for Christmas.
My Godmother, came to Prospect House initially for 6 to 8 weeks of respite as she has an ulcerated foot and was unable to walk even with her frame. The care generally has been excellent and she has been happy to stay longer as is necessary. A few minor issues have arisen from time to time regarding not getting my Godmother up until late, taking too long to answer her call bell and forgetting her lunch, but overall the care is of a very good standard and staff seem willing and cheerful. The Matron is always very helpful and accommodating, especially with the help provided for my Godmother's 90th birthday celebration held at the home recently.
I didn't grumble as luckily she was there for such a short time and happy (most important) - but felt it was a bit steep. Hoping for a slight rebate through funding approved but not heard yet. They are also good at tailoring to patients requests so it is not institutionalised - a major plus point. Best in area even if not cheap.
It's always good to get a reality check on fees. It's great to know you were so happy with all our care and services - but we do realise that many people have tight restrictions on their budget. That's why we offer a range of rooms from a standard en-suite, to the luxury patio access suite with...
Prospect House has a very homely, welcoming feeling. Staff ratios are excellent and they communicate well when we visit. Mother had become very underweight following a fall and a stay in the hospital, but since arriving at Prospect House she has started eating again and taking an interest in her surroundings. Staff are very attentive and the home is of a very high standard with regards to cleanliness. Standard rooms are less expensive than comparable rooms in care homes in the area, but the quality is not compromised. Can't recommend Prospect House highly enough.
What a lovely and positive feedback. We are all so pleased with your mother's progress - and that she is enjoying her stay.
My stepmother was keen to go to Prospect House and she was extremely fortunate to get a room so promptly. Her care was excellent in every way and she found the staff friendly and approachable. Her last days were spent at Prospect House and she felt at peace and safe.
We were so pleased to be able to offer your stepmother a room as soon as she needed it. And although she was with us for a relatively short time, it is wonderful to hear that she felt at peace and safe. Your kind remarks are much appreciated by us all.
Other visitors often commented on the good care they observed. We were always confident that our father was safe, that the home was well staffed and that the residents were regularly monitored both day and night. My father seemed to adjust well to living there and to appreciate the care he was receiving.
My entire crew are very appreciative of your kind remarks. We are very grateful that we were given the opportunity for your father to stay with us and that you felt such confidence in the care he received.
Mum spent 3 1/2 months in respite at Prospect House earlier this year. She soon settled in and enjoyed the morning activities. She had nothing but praise for the staff and the matron, enjoyed the food- she said she felt like a VIP. It was a sad day indeed for mum and myself when she had to leave.
Thanks you for your kind review. It was wonderful to have your mother stay with us for respite care and we'd love to welcome her again one day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Prospect House.
There are no upcoming events for Prospect House.
Awards / Recognitions (3)
- 16 Feb 2025Recipient: Prospect House
- 01 Apr 2017Recipient: Prospect House
- 15 Feb 2016Recipient: Prospect House
Accreditations
There are no accreditations posted yet for Prospect House.
Meet the Team (1)

Having obtained her Adult Nursing degree from Chester University, Tracy gained extensive nursing experience working in a variety of settings before joining Prospect House originally in 2019 as Clinical Lead, further strengthening the management team at that time.
After more than three years of dedicated and successful service, Tracy left Prospect House in 2022 to take a career development post as Head of Compliance for another organisation, where she focused on ensuring compliance with relevant quality procedures and legislative requirements.
Having gained further compliance experience, we were delighted to welcome Tracy back to Prospect House in 2024 as Home Manager, bringing to her new role a keen quality and compliance focus together with a passion for delivering the highest standards of person-centred care for our residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prospect House to verify any information. View our terms and conditions. Prospect House has an Enhanced Service -more info.