Vale Court Care Home

9b Chester Road, Whitby, Ellesmere Port CH65 9BD

Vale Court Care Home is a Cheshire facility that offers en suite accommodation for residential and nursing care requirements, being purpose-built to modern care standards.

This home has a comfortable and homely environment, with private grounds ideal for relaxing and recuperation, and a home-cooked food menu to enjoy.

At Vale Court residents have a number of entertainments and local trips to enjoy, with personal hobbies also encouraged, together with a number of additional therapies.

Group: Assured Healthcare Solutions Ltd

Person in charge: Cherry Quinto (Home Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Vale Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Vale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Vale Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Vale Court Care Home is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) ) ÷ 59 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.439 Points relating to the number of positive Reviews for Vale Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.4 Target = 0.439

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Vale Court Care Home has a Review Score of 9.2 (9.202) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Vale Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Vale Court Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Sister of Resident/Service User
    1

The care and respect shown to my mother is second to none. From the manager down all staff are excellent.

How likely would you be to recommend Vale Court Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My Mother has dementia and was subject to a social services intervention and removed from her residence and home care. She was dehydrated, undernourished and had been subject to long hours of loneliness and isolation. She was temporarily placed in a care home, which put staff under stress as they were not equipped to care for dementia residents.
However, since being placed in Vale Court Care Home, the staff possess sufficient knowledge and skills to make a difference. Personalised care, support and individual engagement has returned self-respect, confidence and self-esteem. Physically her hygiene and well being has improved, she has gained weight as well as increased mobility.
I cannot express my gratitude enough to all the carers at Vale Court who contribute to the Health, Safety and Welfare of all the residents. Engaging each resident personalised needs, they achieve a caring community that removes the shadows of loneliness. I can only say from the bottom of my heart, thank you all for all your patience and caring you are very, very special individuals. I would not hesitate in recommending this unique care home.

How likely would you be to recommend Vale Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Since the day my sister who has learning difficulties and cannot stand or walk due to a major spinal problem she suffered in January 2017, she was accepted by Vale Court in April 2017 and the quality of care and attention she has received from all members of the staff has been excellent.
In spite of her numerous problems, she continues to be very content and happy at Vale Court, since being moved from the hospital.

How likely would you be to recommend Vale Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

This home is better than I could have hoped for. I and my family spend a lot of time visiting the home and are made to feel very welcome. Residents are treated as if they live there, not as if they are staying there. Staff are excellent and the culture of caring and friendliness clearly comes from the top. The staff know the residents well and interact with them as if they were family. Individual needs (e.g. dementia, continence, mobility, eating) are well understood and managed. I visited lots of homes before choosing this as our preference. Dad moved from another home on the Wirral which was quite frankly a shambles. Vale Court Care Home is a breath of fresh air. The gardens are also very nice for the occasional stroll.

How likely would you be to recommend Vale Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

As a family, we are extremely impressed with this care home. It's a cliche but they do go above and beyond. The staff actually care about the residents. This isn't just a case of a couple of the staff being good. All the staff encountered have had the same attitude and approach.

My dad has been a resident in the dementia unit for about 6 weeks so far and has really settled. We feel like he is safe here and also happy. The staff make an effort to engage him and not just leave him to veg in his chair all the time. I think the balance is right as is the judgement of what's right for the individual!

He had been in 2 homes in the area previously and this is so much better.

How likely would you be to recommend Vale Court Care Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Value for Money

Average Rating:   4.9 out of 5

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