Vale Court Care Home

9b Chester Road, Whitby, Ellesmere Port CH65 9BD
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8.9 44 Reviews
  • Vale Court Care Home, Ellesmere Port
Vale Court Care Home is a 61-bed care home in Cheshire.

Trained staff offer high-quality care and a welcoming atmosphere and get to know residents as individuals.

Residents' physical, mental, emotional and spiritual needs are met with dignified care.

Activities and day trips are organised to suit resident's interests.

Healthy food is prepared for specific dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees will be discussed on an individual basis .Support can be available from the local authority or local ICB and dependent upon individual circumstances.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cherry Quinto (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals welcome from private paying clients or local authority & NHS clients
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions

Parking

  • Private parking available onsite with disabled bays.

Vale Court Care Home Reviews (44)

8.9

Vale Court Care Home has a Review Score of 8.9 (8.893) out of 10, based on 7 reviews in the last 2 years.
Over all time Vale Court Care Home has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Vale Court Care Home
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Total of 44, showing 1-20
Review from M T (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father stayed at Vale Court Care Home from September 2024 - June 2025. Throughout that time, the staff were always patient, kind and responsive. I cannot fault the care that was provided. The carers also always took time to check if visitors were okay, offering drinks, moving chairs etc. The room
was a good size and always clean. Dad stayed on the dementia unit and the nursing unit. I would have no hesitation in recommending Vale Court.
Reply from Daniel Morgan, Nominated individual at Vale Court Care Home

Thank you or leaving a positive review of the support we provide at Vale Court Care Home. I am glad that we could support your family.

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Review from M J (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home with staff displaying excellent service. Staff were extremely courteous actions. I would highly recommend this care home. My wife was treated with loving care and attention at all times.
Reply from Daniel Morgan, Nominated individual at Vale Court Care Home

Thank you for your review. Your comments mean a lot and will be passed on to our staff team.

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Review from Peter C (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mother was admitted around Oct 2021as a result of her worsening dementia.
The initial stages of her care at Vale Court were fraught with problems resulting in a meeting with the management to address our concerns.
We agreed a plan to continue the care with assurances that the problems would be
ironed out which they duly were.
(We also noticed a big improvement in overall standards and quality of care which never dropped during Mothers stay.)
I must point out that our high expectations for Mothers care were starting to be realised due to more consistent and dedicated staff being introduced so other concerns were easier to manage.
As Mothers care became more intensive "End of Life", we were comforted with the way that her condition was managed up to her passing in March 2025.
Our thanks as a family go to the management and staff at Vale Court for their dedication and care for all the residents but particularly our Mother.
Reply from Daniel Morgan, Nominated individual at Vale Court Care Home

Thank you for your review of the care provided at Vale Court Care Home. We are all very sorry for your loss.

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Review from Peter H (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since being admitted in April 2020 during the Covid crisis. It was an incredibly difficult time and yet Vale Court was there when we needed them. I cannot fault the staff that I have met in the last 4 years who have looked after and cared for my mother. I cannot recommend
them higher. Good people.
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Review from S R (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm 90% happy with the care that my Dad receives although there are some grey areas which need addressing. The staff are very caring and respect the residents. My Dad is very happy and content. I can rest easy knowing that he is safe and looked after.
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Review from C S (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and warm welcome is always received when visiting.
The staff are all approachable.
Reassuring that a person-centered, high level of care is given.
Residents' personal safety requirements are met plus safeguarding procedures are in place throughout the home. Have a weekly GP round.
The hairdresser attends weekly.
Activities team will complete one-on-ones so residents can portray what activity they will enjoy.
The Portal which the family can access, is a very useful tool. On the portal family can view, the nutrition received, incontinence needs, participation in activities, and all aspects of daily living tasks given, plus the resident's general well-being is recorded and updated hourly.
We are assured if any deterioration in health we will be contacted by the nursing staff.
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Review from J C (Mother of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to reside at Vale Court straight from hospital. Her room is clean and spacious and also has an en-suite she has a Television in her lovely room, she is well cared for the staff are friendly and caring and have a good understanding, and the food is home-cooked as a family we are reassured
that our mum is safe. Vale Court is homely they have a good team of staff who all work well and hard. I would recommend Vale Court my mum is happy and content thank you to all the staff who are caring for our mum.
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Review from J S (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident downstairs, and towards the end of his life upstairs, for ten months, I'm sure he wasn't the easiest of chaps to manage but the staff engaged with him and he loved all the attention he received from them. As a family, we were very grateful for the care and consideration shown to
dad and to us. He died very peacefully - just quietly slipping away which was a lovely way to go.
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Review from Abbie R (Granddaughter of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been here for near enough two years now. After a few trials at different care homes that weren’t successful, we are so happy to be able to see him happy and thriving. The carers are amazing and have been incredible at keeping in contact throughout the last 18 months. Couldn’t recommend
higher.
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Review from Adrian C (Son of Resident) published on 15 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't select Vale Court, the hospital sent my Dad there after they could do no more for him. He needed constant pain relief and 24/7 care. How lucky we were that Dad spent the last few months of his life being cared for by such wonderful people. It has been a pleasure and a privilege to get to know
them and to witness first hand, the love, care, compassion and professionalism they all bring to their jobs. The kindness and understanding shown to myself, made a very difficult time so much easier to deal with, right up to the end. I live in Yorkshire and so could only spend part of my time with Dad each week. Thankfully, both the Manager and her team kept me constantly updated on Dad's condition and allowed flexibility when visiting. I couldn't have picked a better place for Dad. Brilliant!
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Review from Lauren W (Granddaughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not possibly put into enough words how amazing Vale Court Care Home and the staff are. I was initially really worried about how my Nan would cope in care but have been totally overwhelmed with the support she has received since being at Vale Court. The staff know each resident well. They have
many events, games, parties that are organised to keep residents busy which (before the pandemic) we were able to join in with. My nan has a better social life than me. During the pandemic and this difficult time we have been kept up to date with Nans care through personal messages, photos, videos and even zoom calls. I live in Dubai and feel like I am just around the corner from Nan. Thank you so much for everything that you do. I could not recommend this home enough.
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Review from Kerry V (Granddaughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't ask for a better care home for my nan. This staff are outstanding and nothing is ever too much to ask. They provide entertainment and activities for all the residents which keeps them upbeat and happy. From sports days, festivals and pamper days, the staff go above and beyond. Even during
lockdown when I couldn't visit my nan, the staff would arrange Facetime so I could still communicate with my nan. The manager and the team are amazing, by far the best care home around.
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Review from Julie C (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad went in, my brother had to leave him there and it was heartbreaking for both of us. The staff were brilliant. Always kept us up to date. Never once told us not to come and see him for the first few days. They have looked after his needs brilliantly, and continue to do so. As a family, we
feel so much better that he can come and go as he pleases inside the home without worrying he is going to try and escape. He gets on well with the staff and is always laughing and joking with them. The staff try to encourage the residents to get involved in activities but don't push them if not interested.
You would not believe the relief we have as a family that he is cared for immensely and looked after like we could not possibly do.
Thank you Vale Court for giving him structure and us a life without day to day worry.
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Review from Diane B (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to vale Court in November 2019, took a bit of time to settle in, but she is very happy. Great place, lovely team, rooms are very clean, very home from home. TV, music, games, or time to yourself.
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Review from Chris F (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vale Court is an excellent care home where the staff are kind, caring and very respectful. I know that all my dad’s needs are met and he is very happy there. I cannot thank all the staff enough for the wonderful care they take of him.
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Review from Toni E (Granddaughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Moving a family member into 24-hours care is such a difficult decision, even more so when you have done it on their behalf.
We visited a few homes before Vale Court, and I’m so glad we chose here! The building is purpose-built, the meal choices are fantastic and most importantly, the staff; they go
above and beyond to ensure the safety, dignity and wellbeing of the residents are adhered to.
A big observation for us as a family was the activity’s; they have a daily activity to suit all needs, which is fantastic to observe. My grandad has nothing but praised Vale Court despite his dementia, he says he is well looked after and happy, what more could you ask for?
Huge thank you to you all, even more so at a difficult time, seeing photos of our family members smiling and having fun is things money can’t buy!
Thank you to each and every one of you.
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Review from Gaynor L (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very clean and welcoming.
Staff go up and beyond, treat everyone with respect. Friendly atmosphere, for their residents and their families and by keeping their families up to date with all activities and events getting them all involved.
During the COVID-19 outbreak, the home has been
on lockdown, sheltering all the residents and staff as much as possible.
I must say I am pleased to say my father has been kept safe and well.
The staff are excellent and should be rewarded and congratulated on such an achievement of making it a safe home for all.
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Review from Shannon W (Granddaughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vale Court is a fantastic care home. My Nan is always comfortable, happy and feeling at home. The staff are absolutely incredible in the way they handle the challenges they face and the way they truly care for the residents. During this extremely tough and unpredictable time, they have gone above and
beyond to make sure we still get to see my Nan via video calls as often as they can while keeping us informed on her wellbeing. Cannot praise them enough.
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Review from Christopher B (Son of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank everyone at Vale Court enough for the care they gave to my mother in her final days. The staff at this home are friendly and caring and always listened to any concerns we raised, they were excellent in their approach and professional at all times.
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Review from Lynn P (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only just arrived in the Dementia unit. It was very stressful for mum and the rest of the family but the staff helped us all feel wanted and helped mum immensely they calmed her down and chatted freely about old times, they joined in her conversations and encouraged her to go to prayers which
she loved. Day two and she is settling in nicely and having lots of laughs with all the staff.
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Current Review Score: 8.9 (8.893)

Overview of Review Score

The Review Score of 8.9 (8.893) out of 10 for Vale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Vale Court Care Home is calculated as follows: ( (59 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.274 Points relating to the number of positive Reviews for Vale Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 7 Positive Reviews ÷ 12.2 = 0.574
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Vale Court Care Home

What types of Care is Vale Court Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Vale Court Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Vale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vale Court Care Home to the centre of Ellesmere Port?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale Court Care Home to verify any information. View our terms and conditions. Vale Court Care Home has an Enhanced Service - more info.