Vale Court Care Home

I decided to write a review as it is a difficult decision finding the right care home and hope this review helps.

All staff are nice and cheerful, unlike our experience in another care home in Wallington!

My husband came to Vale Court for end of life care after a traumatic 14 weeks in hospital. The moment I stepped into Vale Court both Rob & I felt relief. The atmosphere & care for both of us was second to none. Rob was treated with great care & dignity, even after death. I feel that I was treated as a person, not an afterthought. You made Robs last days comfortable, peaceful, safe & caring. Everyone was kind & caring. Thank you so much.

My husband only moved in to Vale Court on 23.04.2026

What an amazing home, staff are always laughing and smiling, they treat dad with such love, respect and dignity, he is washed, shaved + dressed by the lovely caring staff who are so patient. The nurses keep me updated and are wonderful, everyone is so helpful and nothing is a problem. The rooms are lovely with ensuite and always clean and smell nice. The food looked amazing and plenty of snacks during the day. The new garden is so lovely just needs some coverings on for hot days ie umbrellas, parasouls. My only problem is on a Sunday standing in the lobby pressing the bell and no-one around to open the door.

We wanted to move my stepfather from the care home he was previously in and from the moment I visited Vale Court I was impressed most of all by the kindness of the staff and the quality of care offered. The communal rooms are light and airy and my stepfather had a lovely room overlooking the garden. He was always treated with compassion and respect and every single time I visited, I too I was always given a warm welcome. It's a very difficult decision to find a home that you feel confident that your loved one will be cared for in the manner you would want and I never had any doubts about the quality of care given. I cannot thank every member of staff enough for everything they have done for my stepfather.

Our father stayed at Vale Court Care Home from September 2024 - June 2025. Throughout that time, the staff were always patient, kind and responsive. I cannot fault the care that was provided. The carers also always took time to check if visitors were okay, offering drinks, moving chairs etc. The room was a good size and always clean. Dad stayed on the dementia unit and the nursing unit. I would have no hesitation in recommending Vale Court.

Excellent care home with staff displaying excellent service. Staff were extremely courteous actions. I would highly recommend this care home. My wife was treated with loving care and attention at all times.

Our thanks as a family go to the management and staff at Vale Court for their dedication and care for all the residents but particularly our Mother.

My mother has been a resident since being admitted in April 2020 during the Covid crisis. It was an incredibly difficult time and yet Vale Court was there when we needed them. I cannot fault the staff that I have met in the last 4 years who have looked after and cared for my mother. I cannot recommend them higher. Good people.

I'm 90% happy with the care that my Dad receives although there are some grey areas which need addressing. The staff are very caring and respect the residents. My Dad is very happy and content. I can rest easy knowing that he is safe and looked after.

We are assured if any deterioration in health we will be contacted by the nursing staff.

My mother came to reside at Vale Court straight from hospital. Her room is clean and spacious and also has an en-suite she has a Television in her lovely room, she is well cared for the staff are friendly and caring and have a good understanding, and the food is home-cooked as a family we are reassured that our mum is safe. Vale Court is homely they have a good team of staff who all work well and hard. I would recommend Vale Court my mum is happy and content thank you to all the staff who are caring for our mum.

My dad was a resident downstairs, and towards the end of his life upstairs, for ten months, I'm sure he wasn't the easiest of chaps to manage but the staff engaged with him and he loved all the attention he received from them. As a family, we were very grateful for the care and consideration shown to dad and to us. He died very peacefully - just quietly slipping away which was a lovely way to go.

My grandad has been here for near enough two years now. After a few trials at different care homes that weren’t successful, we are so happy to be able to see him happy and thriving. The carers are amazing and have been incredible at keeping in contact throughout the last 18 months. Couldn’t recommend higher.

I didn't select Vale Court, the hospital sent my Dad there after they could do no more for him. He needed constant pain relief and 24/7 care. How lucky we were that Dad spent the last few months of his life being cared for by such wonderful people. It has been a pleasure and a privilege to get to know them and to witness first hand, the love, care, compassion and professionalism they all bring to their jobs. The kindness and understanding shown to myself, made a very difficult time so much easier to deal with, right up to the end. I live in Yorkshire and so could only spend part of my time with Dad each week. Thankfully, both the Manager and her team kept me constantly updated on Dad's condition and allowed flexibility when visiting. I couldn't have picked a better place for Dad. Brilliant!

I can not possibly put into enough words how amazing Vale Court Care Home and the staff are. I was initially really worried about how my Nan would cope in care but have been totally overwhelmed with the support she has received since being at Vale Court. The staff know each resident well. They have many events, games, parties that are organised to keep residents busy which (before the pandemic) we were able to join in with. My nan has a better social life than me. During the pandemic and this difficult time we have been kept up to date with Nans care through personal messages, photos, videos and even zoom calls. I live in Dubai and feel like I am just around the corner from Nan. Thank you so much for everything that you do. I could not recommend this home enough.

I couldn't ask for a better care home for my nan. This staff are outstanding and nothing is ever too much to ask. They provide entertainment and activities for all the residents which keeps them upbeat and happy. From sports days, festivals and pamper days, the staff go above and beyond. Even during lockdown when I couldn't visit my nan, the staff would arrange Facetime so I could still communicate with my nan. The manager and the team are amazing, by far the best care home around.

Thank you Vale Court for giving him structure and us a life without day to day worry.

My mum came to vale Court in November 2019, took a bit of time to settle in, but she is very happy. Great place, lovely team, rooms are very clean, very home from home. TV, music, games, or time to yourself.