Vale Court Care Home

9b Chester Road, Whitby, Ellesmere Port CH65 9BD
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8.9 44 Reviews
  • Vale Court Care Home, Ellesmere Port
Vale Court Care Home is a 61-bed care home in Cheshire.

Trained staff offer high-quality care and a welcoming atmosphere and get to know residents as individuals.

Residents' physical, mental, emotional and spiritual needs are met with dignified care.

Activities and day trips are organised to suit resident's interests.

Healthy food is prepared for specific dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees will be discussed on an individual basis .Support can be available from the local authority or local ICB and dependent upon individual circumstances.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cherry Quinto (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals welcome from private paying clients or local authority & NHS clients
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions

Parking

  • Private parking available onsite with disabled bays.

Vale Court Care Home Reviews (44)

8.9

Vale Court Care Home has a Review Score of 8.9 (8.893) out of 10, based on 7 reviews in the last 2 years.
Over all time Vale Court Care Home has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Vale Court Care Home
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Review from G W (Grandson of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The dementia unit has great staff who give excellent care to residents and provide a very warm and welcoming atmosphere.
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Review from Pam (Wife of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good clean home. Excellent, caring, friendly staff. Try hard to keep all residents happy, with films, music, entertainers. All rooms have en-suite facilities which allows residents to retain their dignity. Nothing is too much trouble for staff.
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Review from Brenda B (Sister of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home ticks all the boxes for attentive care and respect for residents. All carers seem happy in their roles. Each time I visit carers are about looking after residents and helping them in their needs. I know it is very hard to get good carers but this home has achieved this. Lovely to see.
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Review from Nadine M (Daughter of Resident) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone who made my mother's stay in respite care a good experience. All the staff were very caring to everyone. They made the environment safe, clean, warm and friendly, ensuring that all people were treated with kindness and respect. The happy, kind-hearted attitude of each member of
staff was a joy to see and certainly uplifted my mother's spirits. Thank you once again. Keep up the good work - you're all amazing!
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Review from T H (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has got Alzhiemers and we've had to make the difficult decision to put him in a home (we have had experience with care homes and dementia as my mum being put in a home). We looked at care homes in our area and as soon as we walked into Vale Court we got such a homely feeling. The staff are lovely
and extremely helpful.
Dad has been in for 4 weeks now and he has settled in lovely, extremely happy all round. Excellent.
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Review from John K (Wife of Resident) published on 8 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home looked after mum right up to her passing, they could not have been better. Such a pity you could only give five stars, I could multiply that a thousand times over. Big thanx to all the staff that work so hard. Below I ticked every box as excellent they should have included a + (plus)
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Review from K G (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff on the Dementia floor are lovely, always smiling and interacting with the residents. It is a friendly home and welcoming staff, always helpful even when busy. Dementia floor and all of the downstairs is clean and tidy whenever I visit. Food is lovely and always get a choice. Well done everyone.
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Review from J S (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel very lucky to have found Vale Court. The staff are so caring and professional and have made our dad feel very welcome and comfortable. The atmosphere and ambience of the place is wonderful. Vale Court is well organised as well as being adaptable to the needs of the individual.
We are very grateful
to all the wonderful staff.
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Review from H W (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to say a big thank you for making my mother and her family very welcome. Our experience was a real home from home, caring and cheerful staff! Meeting people whom share experiences, clean, welcoming homely happy place cannot ask for more than that.
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Review from L H (Wife of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is at Vale Court for respite. However, I would like my husband or myself at this home if it was necessary on a long term basis.
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Review from Kimberley R (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Vale Court under very difficult circumstances. She lived with my father who is disabled and was her sole carer. It broke my dad's heart to admit that he couldn't cope anymore. We looked at a few nursing homes and decided on Vale Court. The best decision. Mum is content and happy, treated
with dignity and respect and best of all the staff treat my dad so well and he can come and go when he wants. They even feed him.
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Review from F S (Son of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very helpful and kind towards my dad.
Always smiling and friendly, plus full of fun.
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Review from J B (Wife of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Vale Court since August 2017. I am very happy with the care here receives and the meals he is given.
Family members and visitors are made to feel welcome at any time of the day. Residents are encouraged to participate in the activities on offer and trips out. The staff are all
patient and caring so my husband is in safe hands.
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Review from J R (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are always friendly and welcoming on every visit regardless of the time of day.
They all give excellent care to all residents from my observations.
My mother is happy, well looked after in a very personal way and often gets spoilt by staff which is lovely.
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Review from Ken J (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vale Court is an excellent care home for my mum. The staff are hard working, respectful, caring and a credit to their profession. The facilities and overall care my mum receives is first class and even though she suffers from dementia and her communication is limited I can tell that her needs are being
met fully and she is very settled and content in her surroundings.
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Review from E A (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As part of my role as a community nurse, I have visited many care homes and worked in several care homes. I consider Vale Court to be a very good care home. Nothing is too much trouble for the staff. Managers, clinical and non-clinical as well as taking good care of my mum, they are also very kind towards
my dad.
Staff are very responsive to the physical, social and emotional needs of my mum.
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Review from Kieran A (Grandson of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have great staff and look after my nan very well. The rooms are also very clean, all residents are looked after very well.
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Review from Roy S (Husband of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent! I couldn't ask for more.
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Review from Brian T (Son of Resident) published on 26 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum who is 96 years old and has dementia moved into Vale Court Care Home in February. After having spent 64 years in her home it was a massive change for her but she settled in very quickly indeed. This was down to the way in which the staff treated her, her room which she really liked and the
food which she thoroughly enjoys, especially the cooked breakfasts which have always been the highlight of her day. On her Birthday in May, she was treated royally by the team and she really enjoys having her nails varnished and her hair done. The staff always consult with me about any issues which may arise and these are always dealt with swiftly and efficiently. As her only child, I had the full responsibility of choosing where she would go to and I am delighted with the choice which I made. I am happy in the knowledge that she is being looked after extremely well both day and night by the thoughtful and caring staff.
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Review from Gordon B (Son of Resident) published on 25 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and respect shown to my mother is second to none. From the manager down all staff are excellent.
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Current Review Score: 8.9 (8.893)

Overview of Review Score

The Review Score of 8.9 (8.893) out of 10 for Vale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Vale Court Care Home is calculated as follows: ( (59 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.274 Points relating to the number of positive Reviews for Vale Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 7 Positive Reviews ÷ 12.2 = 0.574
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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