Vale Court Care Home

Vale Court is an excellent care home for my mum. The staff are hard working, respectful, caring and a credit to their profession. The facilities and overall care my mum receives is first class and even though she suffers from dementia and her communication is limited I can tell that her needs are being met fully and she is very settled and content in her surroundings.

Staff are very responsive to the physical, social and emotional needs of my mum.

Have great staff and look after my nan very well. The rooms are also very clean, all residents are looked after very well.

Everything is excellent! I couldn't ask for more.

My Mum who is 96 years old and has dementia moved into Vale Court Care Home in February. After having spent 64 years in her home it was a massive change for her but she settled in very quickly indeed. This was down to the way in which the staff treated her, her room which she really liked and the food which she thoroughly enjoys, especially the cooked breakfasts which have always been the highlight of her day. On her Birthday in May, she was treated royally by the team and she really enjoys having her nails varnished and her hair done. The staff always consult with me about any issues which may arise and these are always dealt with swiftly and efficiently. As her only child, I had the full responsibility of choosing where she would go to and I am delighted with the choice which I made. I am happy in the knowledge that she is being looked after extremely well both day and night by the thoughtful and caring staff.

The care and respect shown to my mother is second to none. From the manager down all staff are excellent.

I cannot express my gratitude enough to all the carers at Vale Court who contribute to the Health, Safety and Welfare of all the residents. Engaging each resident personalised needs, they achieve a caring community that removes the shadows of loneliness. I can only say from the bottom of my heart, thank you all for all your patience and caring you are very, very special individuals. I would not hesitate in recommending this unique care home.

In spite of her numerous problems, she continues to be very content and happy at Vale Court, since being moved from the hospital.

This home is better than I could have hoped for. I and my family spend a lot of time visiting the home and are made to feel very welcome. Residents are treated as if they live there, not as if they are staying there. Staff are excellent and the culture of caring and friendliness clearly comes from the top. The staff know the residents well and interact with them as if they were family. Individual needs (e.g. dementia, continence, mobility, eating) are well understood and managed. I visited lots of homes before choosing this as our preference. Dad moved from another home on the Wirral which was quite frankly a shambles. Vale Court Care Home is a breath of fresh air. The gardens are also very nice for the occasional stroll.

As a family, we are extremely impressed with this care home. It's a cliche but they do go above and beyond. The staff actually care about the residents. This isn't just a case of a couple of the staff being good. All the staff encountered have had the same attitude and approach.

My dad has been a resident in the dementia unit for about 6 weeks so far and has really settled. We feel like he is safe here and also happy. The staff make an effort to engage him and not just leave him to veg in his chair all the time. I think the balance is right as is the judgement of what's right for the individual!

He had been in 2 homes in the area previously and this is so much better.