Vale Court Care Home

9b Chester Road, Whitby, Ellesmere Port CH65 9BD
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8.9 44 Reviews
  • Vale Court Care Home, Ellesmere Port
Vale Court Care Home is a 61-bed care home in Cheshire.

Trained staff offer high-quality care and a welcoming atmosphere and get to know residents as individuals.

Residents' physical, mental, emotional and spiritual needs are met with dignified care.

Activities and day trips are organised to suit resident's interests.

Healthy food is prepared for specific dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees will be discussed on an individual basis .Support can be available from the local authority or local ICB and dependent upon individual circumstances.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cherry Quinto (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals welcome from private paying clients or local authority & NHS clients
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions

Parking

  • Private parking available onsite with disabled bays.

Vale Court Care Home Reviews (44)

8.9

Vale Court Care Home has a Review Score of 8.9 (8.893) out of 10, based on 7 reviews in the last 2 years.
Over all time Vale Court Care Home has 44 reviews.

Overall Experience
  • 31
  • 12
  • 1
  • 0
  • 0
Date Published
  • 44
  • 3
  • 7
  • 7
  • 37
Reviewer Connection to Vale Court Care Home
  • 19
  • 9
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
Total of 44, showing 41-44
Review from J M (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has dementia and was subject to a social services intervention and removed from her residence and home care. She was dehydrated, undernourished and had been subject to long hours of loneliness and isolation. She was temporarily placed in a care home, which put staff under stress as they were
not equipped to care for dementia residents.
However, since being placed in Vale Court Care Home, the staff possess sufficient knowledge and skills to make a difference. Personalised care, support and individual engagement has returned self-respect, confidence and self-esteem. Physically her hygiene and well being has improved, she has gained weight as well as increased mobility.
I cannot express my gratitude enough to all the carers at Vale Court who contribute to the Health, Safety and Welfare of all the residents. Engaging each resident personalised needs, they achieve a caring community that removes the shadows of loneliness. I can only say from the bottom of my heart, thank you all for all your patience and caring you are very, very special individuals. I would not hesitate in recommending this unique care home.
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  • Value for Money
Review from Jennifer C (Sister of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the day my sister who has learning difficulties and cannot stand or walk due to a major spinal problem she suffered in January 2017, she was accepted by Vale Court in April 2017 and the quality of care and attention she has received from all members of the staff has been excellent.
In spite of
her numerous problems, she continues to be very content and happy at Vale Court, since being moved from the hospital.
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Review from Lynn L (Daughter of Resident) published on 19 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is better than I could have hoped for. I and my family spend a lot of time visiting the home and are made to feel very welcome. Residents are treated as if they live there, not as if they are staying there. Staff are excellent and the culture of caring and friendliness clearly comes from the
top. The staff know the residents well and interact with them as if they were family. Individual needs (e.g. dementia, continence, mobility, eating) are well understood and managed. I visited lots of homes before choosing this as our preference. Dad moved from another home on the Wirral which was quite frankly a shambles. Vale Court Care Home is a breath of fresh air. The gardens are also very nice for the occasional stroll.
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Review from Pam W (Daughter of Resident) published on 25 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are extremely impressed with this care home. It's a cliche but they do go above and beyond. The staff actually care about the residents. This isn't just a case of a couple of the staff being good. All the staff encountered have had the same attitude and approach.


My dad has

been a resident in the dementia unit for about 6 weeks so far and has really settled. We feel like he is safe here and also happy. The staff make an effort to engage him and not just leave him to veg in his chair all the time. I think the balance is right as is the judgement of what's right for the individual!


He had been in 2 homes in the area previously and this is so much better.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 8.9 (8.893)

Overview of Review Score

The Review Score of 8.9 (8.893) out of 10 for Vale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Vale Court Care Home is calculated as follows: ( (59 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.274 Points relating to the number of positive Reviews for Vale Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 7 Positive Reviews ÷ 12.2 = 0.574
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale Court Care Home to verify any information. View our terms and conditions. Vale Court Care Home has an Enhanced Service - more info.