The Willows Nursing Home

During the 8 months my father has been at The Willows he has received an exceptionally high standard of care. I know that he is not compliant at getting washed and dressed but have witnessed this being done in a caring and courteous manner in order to lessen his anxiety. I am always kept very well informed and up to date with his care plans and medication needs.

The staff are all very friendly and often go out of their way to share anecdotes about my father. I feel confident that the care he receives is of a consistently high level regardless of which members of staff are on duty. A wide repertoire of additional entertainment and activities are planned for the residents who are then encouraged but not coerced to join in. The environment is clean, welcoming and well maintained, always smelling fresh. I do however feel that additional en suite facilities would further enhance the accommodation.

The home is very welcoming. The staff are all very pleasant and accommodating. All staff treat the residents with great care and dignity. I am happy with my fathers care here. When I have mentioned concerns they have been taken seriously and acted upon straight away with very satisfactory conclusions. I would not hesitate to recommend this home to anyone. The activities, food and personal grooming (hairdresser and nail care) are excellent and enhance my dads wellbeing immensely. I am very happy he is at The Willows.

The overall atmosphere in the home and the care and consideration given by the staff is excellent.

My father has been here for eight months since his ongoing vascular dementia meant he now needs 24 hour nursing care. He is in the general nursing section. He has settled well, cared for by the conscientious staff who do their utmost to do all they can for the residents. There is not a high turnover of staff so they get to know the residents and families well and manage their ongoing physical and mental needs, nor are their optional side and emotional needs neglected, the chaplain is a supportive presence and the charitable nature of the care home is apparent in the ethos of the management.

The staff are professional but maintain a friendly and welcoming manner which is greatly appreciated when visits are made. The premises were always clean and tidy and there was always a pleasant atmosphere throughout the building. Highly recommended.