Douglas Bank Nursing Home

All staff are always welcoming, friendly and helpful. Nothing is too much trouble. Would highly recommend.

This home and staff needs seriously checking by safe guarding and cqc shocking behaviour by management and staff no care what's so ever nothing but lies from management and staff would seriously not recommend this home too anyone

Center of excellence

All concerns addressed

Since my dad has moved into Douglas Bank, the staff have always treated my dad and us as a family with care and respect. We get updates of any changes to my dad.

I have been at Douglas Bank for one week following a long stay in hospital. The staff have been very thorough in identifying and accommodating my needs and the carers friendly and welcoming.

Dad has settled in very well at Douglas Bank. All the staff are friendly, helpful & professional. the premises, lounges, rooms etc are well kept, clean & homely. My reasons for choosing Douglas Bank was because it's less clinical & more homely. I feel happy & reassured knowing Dad is cared for at Douglas Bank.

I am really enjoying living at the nursing home and it feels homely and my family enjoy visiting me here as made to feel at home. I have a lot of care requirements and I feel like these needs are met and that I am included in all decision making i.e. choosing clothes, meals and including me in all activities. The staff treat me with great respect and dignity and wash, dress and feed me. I feel like nothing is too much trouble, as well as my care needs the staff always make sure to have a chat when checking on me.

My dad moved into Douglas Bank in March 2024, it is the third nursing home he has been in, the first two could not cope with his needs. He enjoys his meals, he is always clean and tidy and dressed nicely. His room is always clean as well as the visiting areas. All the staff are friendly and approachable and nothing is too much trouble. Dad is happy here.

My neighbour seems much more settled here than in the previous car home. I think it's partly due to the staff who stop for a chat with her, cheer her up. The TV is in a good position and not at the end of a long room, as you see in many places. All small things, but they make a difference.

Mum has only been at Douglas Bank for a few weeks. She is thriving with the superb care and support she is receiving.The staff are always warm and welcoming when we visit. We can rest now assured that she is getting top shelf care.

The staff are very caring and take a lot of interest in my mum and are learning lots about her, which is helping mum settle really well. The staff listen to our family and have put in place lots of lovely things for mum. Nothing is too much trouble. Mum is getting a lot of stimulation and is thriving. our family is very grateful for all the support for mum.

Mum has hygiene issues, so I hope helpers look after her when in the bathroom and keep her hands clean and nails short. After only a week or so, I can see lots of caring helpers doing the right thing.

Very pleased with my uncles level of care.

My dad has been in the nursing home for some short-term respite. You can see visibly how my dad has improved with his mobile alertness and is enjoying the home experience. The staff have been very attentive, and nothing is too much trouble for my dad's needs or anyone else in the home.

My husband seems to be walking a lot better, and no complaining as much and that's down to the good care and the staff take of him.

My mum has been a resident for just over 1 year. We have been happy with the care she has received and settled in nicely.

My mum continues to receive excellent care, it was a big shock to mum when she lost the use of her arms and legs in the summer of 2022. All the staff at Douglas Bank Nursing Home made sure my mum retained her dignity, making sure each day she was cared for, and given choices for example choosing her own clothes and helping with washing and dressing, providing support both physically and mentally, including mum in activities and social events ensures mum to socialise with other residents.

Staff very helpful and caring.

Staff are friendly.