Douglas Bank Nursing Home

Lees Lane, Roby Mill, Skelmersdale WN8 0SZ
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9.7 46 Reviews
  • Douglas Bank Nursing Home, Skelmersdale
Douglas Bank Nursing Home is set in beautiful countryside with stunning views over Appley Bridge, a quaint canal-side Lancashire village. It is easily accessible with good road and railway links.

The building was previously a 17th Century farmhouse and has been converted in a luxury care home, which specialises in providing nursing care for older people and people living with dementia as well as adults with enduring mental health difficulties.

There is a dedicated activities co-ordinator who provides a varied programme of activities that stimulate residents both physically and mentally.

All bedrooms are furnished to a high standard and the team encourage residents to bring little mementos to make it feel more homely. The home has its own private gardens which residents enjoy at every opportunity.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • John Holland (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (16)

Parking

  • Parking is available on site

Douglas Bank Nursing Home Reviews (46)

9.7

Douglas Bank Nursing Home has a Review Score of 9.7 (9.680) out of 10, based on 25 reviews in the last 2 years.
Over all time Douglas Bank Nursing Home has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Douglas Bank Nursing Home
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Total of 46, showing 1-20
Review from M J (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in very well at Douglas Bank. All the staff are friendly, helpful & professional. the premises, lounges, rooms etc are well kept, clean & homely. My reasons for choosing Douglas Bank was because it's less clinical & more homely. I feel happy & reassured knowing Dad is cared for at Douglas
Bank.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for taking the time and trouble to review Douglas Bank. We very much appreciate your 5star ratings and the comments relating to the team and the home, it is appreciated. Kind regards.

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Review from Anne T (Resident) assisted by family/friend published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really enjoying living at the nursing home and it feels homely and my family enjoy visiting me here as made to feel at home. I have a lot of care requirements and I feel like these needs are met and that I am included in all decision making i.e. choosing clothes, meals and including me in all activities.
The staff treat me with great respect and dignity and wash, dress and feed me. I feel like nothing is too much trouble, as well as my care needs the staff always make sure to have a chat when checking on me.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

How good it is to have a review from a resident, who can tell us exactly what life is like at Douglas Bank. Thank you for taking the time and trouble to review both the home and the care provided. To hear you say 'nothing is too much trouble' is a great testament to the team. Kind regards

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Review from Sandra C (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Douglas Bank in March 2024, it is the third nursing home he has been in, the first two could not cope with his needs. He enjoys his meals, he is always clean and tidy and dressed nicely. His room is always clean as well as the visiting areas. All the staff are friendly and approachable
and nothing is too much trouble. Dad is happy here.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you for your ratings and comments, to know your dad is 'happy' and all is done to support him, is all we need to know. Kind regards

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Review from M W (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad arrived at Douglas Bank, I cannot thank the staff enough for the care he gets. The staff have become friends and always communicate with us as a family.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you for your review and ratings, we do appreciate your thanks for the team, they work so hard. Kind regards

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Review from Jean H (Friend of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My neighbour seems much more settled here than in the previous car home. I think it's partly due to the staff who stop for a chat with her, cheer her up. The TV is in a good position and not at the end of a long room, as you see in many places. All small things, but they make a difference.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for taking the time and trouble to review our home. We appreciate the feedback. Kind regards

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Review from J M (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been at Douglas Bank for a few weeks. She is thriving with the superb care and support she is receiving.The staff are always warm and welcoming when we visit. We can rest now assured that she is getting top shelf care.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

What a wonderful review for Douglas Bank, we do appreciate both your comments and ratings for the home. Everyone works so hard to ensure that the care provided to our residents is of the highest standard, it's great to see their commitment to quality care is recognised. Kind regards

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Review from N M (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and take a lot of interest in my mum and are learning lots about her, which is helping mum settle really well. The staff listen to our family and have put in place lots of lovely things for mum. Nothing is too much trouble. Mum is getting a lot of stimulation and is thriving.
our family is very grateful for all the support for mum.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you for taking the time and trouble to write a review for Douglas Bank, we do appreciate it. The team will be so pleased that you have said 'nothing is too much trouble', everyone works so hard and with such kindness. Kind regards

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Review from Mike P (Son of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Mum moved in, there have been lots of changes, but management is very aware and makes decisions to keep things simple until she settles down.
Mum has hygiene issues, so I hope helpers look after her when in the bathroom and keep her hands clean and nails short. After only a week or so, I can
see lots of caring helpers doing the right thing.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for taking the time and trouble to review the care services at Douglas Bank Care Home. Settling into life within a new care home is not always as easy as we might think, but rest assured, our care team, using their experience, will do all they can to ensure that new residents are well cared for. The team are always on hand, should you wish to check on how things are going. Kind regards

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Review from Darren B (Nephew of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with my uncles level of care.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for your wonderful 5* review, it is appreciated. Kind regards

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Review from M S (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in the nursing home for some short-term respite. You can see visibly how my dad has improved with his mobile alertness and is enjoying the home experience. The staff have been very attentive, and nothing is too much trouble for my dad's needs or anyone else in the home.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for taking the time to review Douglas Bank. Your comments will do much to reassure those looking for a home for their loved one; they are appreciated. Kind regards

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Review from A S (Wife of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems to be walking a lot better, and no complaining as much and that's down to the good care and the staff take of him.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for your review. We are so pleased to know about the progress your husband has made; the kind comments regarding the care received are very much appreciated. Kind regards

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Review from A L (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for just over 1 year. We have been happy with the care she has received and settled in nicely.
Reply from Alison Foreman, Commercial Director at Douglas Bank Nursing Home

Thank you very much for your review, it's good to know that your mum is settled. Kind regards

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Review from N D (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum continues to receive excellent care, it was a big shock to mum when she lost the use of her arms and legs in the summer of 2022. All the staff at Douglas Bank Nursing Home made sure my mum retained her dignity, making sure each day she was cared for, and given choices for example choosing her
own clothes and helping with washing and dressing, providing support both physically and mentally, including mum in activities and social events ensures mum to socialise with other residents.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We strive for nothing but the best care and support for our residents and we are pleased to see that you are satisfied with our care of your Mum. Thank you for your generous feedback. Have a lovely day.

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Review from Doris J (Mother of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful and caring.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank. We appreciate your feedback. Have a lovely day.

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Review from P C (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Douglas Bank Nursing Home is very nice, and Mum seems settled.
Staff are friendly.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

We are so pleased you have taken the time to review Douglas Bank so highly. Your feedback means a great deal to us. Thank you for your time and we are so happy your mum has settled in well with us.

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Review from Stephen J (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good fun and enjoyed it.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for leaving us such a high review for Douglas Bank. We appreciate your feedback.

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Review from Karen H (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring towards my mum.
Keep me updated.
Looked after very well. Summer BBQs and singers, which is great.
Staff very friendly and understanding.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for the lovely words. We appreciate you taking the time to review us so highly. We strive to provide the best care and support to our residents and are happy to hear you are pleased with our service. Have a lovely day.

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Review from Helaine W (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place. Mum has settled very well. All staff are polite, caring and always there to help. Would recommend Douglas Bank to anyone. Thank you to everyone here.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We appreciate your feedback and are so glad that your Mum has settled in well with us. Have a lovely day.

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Review from A V (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live far away and am unable to visit my dad often. The staff are aware of this and always happy to update me by phone. I feel when I talk to them that they know my dad well and obviously listen to him.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We are so glad that you are happy with the services we can offer to your father. Have a lovely day. Thank You

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Review from J R (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think I can safely say for my family as a whole that we are more than happy with the help, care and comfort provided for our dad. There is always a smiling friendly welcome from the lovely staff, every area is spotlessly clean and orderly, and music is always playing with the staff fully engaging
with the residents. Our dad is always happy relaxed well fed, clean and well groomed. It is a big comfort that our family that our dad is safe well and thriving here at Douglas Bank Nursing Home.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We appreciate your feedback and it means the world to us that we can provide a safe and caring environment for your father. Have a lovely day. Thank You

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Douglas Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Douglas Bank Nursing Home is calculated as follows: ( (208 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 300 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas Bank Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

John

John Holland

Job Title: Registered Manager

John Holland is a Registered Nurse with over 20 years of experience. He started his nursing career at the Royal Liverpool Teaching Hospital. During his training as a nurse, he also worked at the Broadgreen Hospital and Stoddart House in Aintree Hospital. When John completed his nursing training specialising in mental health, he then worked at Ashworth Special Hospital and Altcourse Prison.


John has a wealth of knowledge, skills and experience and has been managing a care home for over 10 years. He enjoys caring for and supporting residents living with dementia and complex care needs through person-centred care.


John wants to use his nursing and managerial skills to help Douglas Bank develop and improve while keeping Residents and staff at the heart of everything they do.

Frequently Asked Questions about Douglas Bank Nursing Home

What types of Care is Douglas Bank Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Douglas Bank Nursing Home have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Douglas Bank Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Douglas Bank Nursing Home to the centre of Skelmersdale?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Douglas Bank Nursing Home to verify any information. View our terms and conditions. Douglas Bank Nursing Home has an Enhanced Service - more info.