Douglas Bank Nursing Home

My Mum continues to thrive in this lovely, homely, happy, caring place. The last year has, obviously, been a worrying time but I know my Mum is in the best place and I am so glad I chose this home for her. The staff are lovely and the atmosphere is so friendly. They have done an amazing job keeping everyone safe and also happy. I can't thank them enough.

My mum stayed in Douglas Bank for a period of respite, 5 weeks in total. The manager was particularly helpful in supporting communication with my mum during the Covid restrictions via telephone and video calls. This was a great support to me and my family when we weren’t able to visit mum. The manager has a strong vision and work ethic to make Douglas Bank Nursing Home the best it can be moving forward.

My very good friend lives at Douglas Bank and as he has no family I am very important to him. The home has looked after him incredibly well during COVID-19, keeping me informed about how he is and what is going on in the home. The government should be recognising the amazing work that goes on in care home. Well done Douglas Bank.

Our dear friend had a fall and ended up in hospital. She needed a few weeks in a nursing home before she could return home, and moved to Douglas Bank. The staff at Douglas Bank are so caring and cheerful, always helping our friend whenever she needed anything. We couldn't recommend this home enough to others who are considering a nursing home for a friend or a relative.

I regularly visit my friend who has lived at Douglas Bank for a couple of years now. I have seen the home go through some changes and in recent times, it is definitely moving in the right direction. The manager has recruited some lovely staff who work really hard, and the nurses can't do enough to help the residents. The new activity lady is bubbly and outgoing and is perfect for the job. The place is homely and clean with some lovely meals offered to the residents. I think it's a shame that the CQC didn't see the positives in the home when they visited. The inspection should be based over the course of a few days, or a few different visits to get a true picture of how nice things are.

Very kind and friendly staff. Such an effort is made for residents, it is heartwarming to see. My sister enjoys the regular entertainment for residents and having her hair done in the onsite hairdressers.

In the last few months of her care, she received intensive care and support, as did I, from all the staff and my dog was allowed to come in with me so that I could stay 24 hours with my mum.

My mother has been in Douglas Bank for a couple of years. The home has gone through a few changes but recently you can see the new management team and the care staff are pulling together to make things better.

I have been a resident in more than once care home so I can give an overall view. At present, I am a resident in Douglas Bank. An unusual case, I am in care due to a big mistake. A next-door neighbour put me into care after a fire in my house. They then decided to steal my land but a friend put a stop to that and pays my fees. Douglas Bank is the best one that I have resided in and after seeing social worker I will be on my way back to reality.

My aunty stayed at Douglas Bank for a period of respite following a stay in hospital. The home manager assessed her at the hospital and she was admitted very quickly. The staff made her feel very welcome and really looked after. Thank you to everyone at the home.

I found the home very caring, the people are very considerate and loving. From the first visit until my mother's death the staff were terrific. No chandeliers, no fancy decor just a good homely feeling a warm feeling and as comfortable as possible.