Douglas Bank Nursing Home

Lees Lane, Roby Mill, Skelmersdale WN8 0SZ
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9.7 46 Reviews
  • Douglas Bank Nursing Home, Skelmersdale
Douglas Bank Nursing Home is set in beautiful countryside with stunning views over Appley Bridge, a quaint canal-side Lancashire village. It is easily accessible with good road and railway links.

The building was previously a 17th Century farmhouse and has been converted in a luxury care home, which specialises in providing nursing care for older people and people living with dementia as well as adults with enduring mental health difficulties.

There is a dedicated activities co-ordinator who provides a varied programme of activities that stimulate residents both physically and mentally.

All bedrooms are furnished to a high standard and the team encourage residents to bring little mementos to make it feel more homely. The home has its own private gardens which residents enjoy at every opportunity.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • John Holland (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (16)

Parking

  • Parking is available on site

Douglas Bank Nursing Home Reviews (46)

9.7

Douglas Bank Nursing Home has a Review Score of 9.7 (9.680) out of 10, based on 25 reviews in the last 2 years.
Over all time Douglas Bank Nursing Home has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Douglas Bank Nursing Home
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Total of 46, showing 21-40
Review from Margaret T (Daughter of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Douglas Bank is a comfortable care home, from what I have seen so far. The staff are efficient and on hand immediately should there be any issues. The lounge area is particularly cosy and warm and Mum seems to enjoy her time in there watching TV. Her room is satisfactory and clean.
Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We are glad your mum has settled in well with us. Thank you.

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Review from Lexie T (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic carers! They ensured my Dad settled into his nursing home ok. He's always happy. Dad's room is always clean and tidy. The food choices and quality are brilliant.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review for Douglas Bank. It is wonderful to receive such wonderful feedback about the home and hear how well your dad has settled in. We are a bit disappointed to see that you have scored activities so low as we have a varied activities programme with lots of trips out, which your dad always enjoys, including a recent barge trip and evening out to see the Blackpool illuminations. I will share your comments with all the team.

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Review from Catherine H (Partner of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The most important thing is my partner is happy. His needs are met and I feel he is looked after very well. The manager has done an excellent job with the changes, the staff are just lovely and we always feel welcome. The rooms are spotless and all clothes are folded and hung very neatly. Nothing is
too much trouble for management and staff. I would highly recommend Douglas Bank.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy and well-cared for your partner is at Douglas Bank. I will share your kind comments with the manager and all the team.

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Review from L C (Daughter-in-law of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Douglas Bank is always very clean and organised. The staff have been very helpful and kind and treat residents with respect and dignity. They are very knowledgeable about residents' conditions and are more than willing to advise and update families when appropriate. Couldn't fault the staff at all.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review for Douglas Bank. It is lovely to hear how helpful the team are and that they treat residents with dignity and respect. I will share your kind comment with all the team.

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Review from A T (Resident) assisted by family/friend published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am currently wheelchair-bound and cannot use my hands. I feel the staff work really hard to look after me, washing, dressing and feeding me. In addition to this, they make sure I am in my chair and taken down stairs to socialise with other residents which I enjoy. The meals I am provided with are
excellent and my care is discussed with me on a daily basis as part of my care plan.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear from residents about the life in the home and how well you are cared for and that you enjoy socialising with other residents. I will share your kind comments with all the team.

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Review from Deborah J (Sister-in-law of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the care provisions provided for service user. The staff are helpful and well informed.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a positive review for Douglas Bank. I will share your comments with all the team.

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Review from Janet A (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred from an EMI residential care home as they could not manage him. The placement was wrong, there were problems with falls, my father left the home without their knowledge, medication was also problematic. Since transferring to Douglas Bank my father is more alert, taken off sedating
medication. Physically improved. Staff excellent, manager excellent, carers excellent. I would recommend Douglas Bank for dementia patients.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to complete a review. It is wonderful to hear how improved your dad has been since moving to Douglas Bank. I will share your lovely comments with all the team.

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Review from Anthony K (Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a current resident at Douglas Bank, I came on the 23rd December 2022 from another nursing home where I was mistreated. At Douglas Bank, I was greeted by the manager and nurse straight away. It was a Christmas party on the day I arrived, I was gifted with presents, which was very generous as I was
completely new. A carer showed me around the home and unpacked my belongings. A nurse came and explained everything to me, making me feel relaxed as I was nervous from my past experience. The home feels like a family, as I got included in the new year take away with the staff and residents who were awake, making it special for everyone. Due it my current situation I felt very low in myself, the nurse helped me out of the dark place. I will never forget the care I received from her, she went above and beyond. Everyone always keeps on top of my personal needs, ensuring I am comfortable. I would definitely recommend Douglas Bank Nursing Home.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to complete a review for Douglas Bank. It is lovely to hear how welcome you have been made to feel and you are enjoying the lovely relaxed family atmosphere in the home. I will share your wonderful comments with all the team.

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Review from Daniella B (Granddaughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad came under the care of Douglas Bank a few months ago, he appears to be happy and content and there is very good communication between staff. Lovely staff and a lovely home overall.
Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review for our home. We are pleased to hear how happy and content your grandad is at Douglas Bank and how please you with the home. We will share your comments with the team.

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Review from Helen W (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our Mum came to Douglas Bank, she has received excellent care. The staff are so supportive and have made sure that Mum has settled during a difficult time. We can enjoy our visiting times safe in the knowledge that when it's time to leave, Mum is happy and feels safe, which is all we can wish
for.
Reply from lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for your lovely review. It is wonderful to hear that your mum has settled so well into the home and is receiving excellent care. I will share your lovely comments with the team.

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Review from Nadine M (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been a resident for a few weeks - so not much to go on, but up to now, the family are pleased.
Reply from lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to complete a review. It is lovely to hear how pleased you are with the home in the few weeks your mum has been a resident.

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Review from Barbara H (Wife of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise Douglas Bank Nursing Home enough! My husband has recently moved into there and he is being well looked after by all the staff. They are so caring and professional and it feels so homely. He has mixed dementia and Alzheimer's and I feel so much better knowing he is receiving the best possible
care. I would not hesitate to recommend this nursing home to anyone and I would like to thank the manager and each and every one of the staff for making my husband so very welcome.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Hi there, we are so happy to read such a great review about Douglas Bank Nursing Home! We always strive to provide top-quality care to every resident, and are pleased to hear that you enjoyed your next of kin experience with us! And yes, the home manager and the staff are the sweetest, our residents adore them. They are always smiling and willing to listen to the Residents and to their families, we are lucky to have them here.

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Review from Peter L (Son of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in the care of Douglas Bank care home for a couple of months now. She transferred from a more prestigious home in the Wigan area so that she could have dementia nursing care. A difficult decision to have to make during the Covid pandemic, but I'm so glad we chose Douglas Bank. The care
that Mum receives is excellent, and Mum always seems very happy, relaxed and contented. I would definitely recommend this care home to others in a similar position. The current CQC rating in my mind does not reflect the current situation, and if the management keeps going with their programme of improvements, then that can only mean a 'good' rating is on its way! Keep up the excellent work Douglas Bank.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Thank you very much for your kind words. We do understand the challenge of moving your loved one during Covid, we are very humbled to hear that you chose us, and you still think we are the best option. We are working very hard to improve our CQC rating to reflect the current situation.

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Review from Sandra S (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five years ago, our lives were shattered, and the decision was made to move Mum into Douglas Bank Nursing Home. She had been sadly diagnosed with Alzheimer’s, and her safety had become a concern for the family. Moving here meant that Mum was well cared for in a safe and secure environment. The staff
have always been very supportive, and her needs met. The home is clean, and the staff are friendly. Thank you to all those that have provided care for my mum, as we could not have done this ourselves.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Thank you for your kind words about the home! I am very proud of all our staff - they work so hard and always show kindness and compassion.

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Review from Caroline A (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum went to Douglas Bank in November last year as sadly we couldn’t provide the 24/7 care she needed at home. She was really quite poorly and traumatised at the time, having been in and out of hospitals and care homes during Covid 2020. It had been a very cruel 6 months for her not to be able to have
a family with her to support her, and she was very upset to have to isolate again in yet another room. However by Christmas, you could see Mum was much happier and since then she has just kept improving, physically and mentally. She feels safe and very well looked after. The staff have been amazing with her and really pulled out the stops to help make Mum and Dad's diamond wedding anniversary a special day for them. She has regained a quality of life that no one was expecting her too, this can only be attributed to the fantastic care she is receiving there. I can’t rate everything due to never being in the home (can’t wait!) but as Mum has no complaints I’ll put satisfactory for unknowns.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Hi Caroline, thank you for taking the time to review us. We are here to support your mum as much as possible! We are glad to see you are happy with the care we provide. We will be looking for to welcome you to our facilities and to see you and your mum having a great time.

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Review from Dorothy K (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum continues to thrive in this lovely, homely, happy, caring place. The last year has, obviously, been a worrying time but I know my Mum is in the best place and I am so glad I chose this home for her. The staff are lovely and the atmosphere is so friendly. They have done an amazing job keeping
everyone safe and also happy. I can't thank them enough.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Dorothy, it is heart-warming to hear about your experience with us. We are delighted to care for your mum.

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Review from Kim B (Daughter of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum stayed in Douglas Bank for a period of respite, 5 weeks in total. The manager was particularly helpful in supporting communication with my mum during the Covid restrictions via telephone and video calls. This was a great support to me and my family when we weren’t able to visit mum. The manager
has a strong vision and work ethic to make Douglas Bank Nursing Home the best it can be moving forward.
Reply from Paramdeep Kaur, Marketing Executive at Douglas Bank Nursing Home

Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Douglas Bank. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from S G (Friend of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My very good friend lives at Douglas Bank and as he has no family I am very important to him. The home has looked after him incredibly well during COVID-19, keeping me informed about how he is and what is going on in the home. The government should be recognising the amazing work that goes on in care
home. Well done Douglas Bank.
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Review from Elizabeth M (Friend of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend had a fall and ended up in hospital. She needed a few weeks in a nursing home before she could return home, and moved to Douglas Bank. The staff at Douglas Bank are so caring and cheerful, always helping our friend whenever she needed anything. We couldn't recommend this home enough
to others who are considering a nursing home for a friend or a relative.
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Review from S W (Friend of Resident) published on 23 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I regularly visit my friend who has lived at Douglas Bank for a couple of years now. I have seen the home go through some changes and in recent times, it is definitely moving in the right direction. The manager has recruited some lovely staff who work really hard, and the nurses can't do enough to
help the residents. The new activity lady is bubbly and outgoing and is perfect for the job. The place is homely and clean with some lovely meals offered to the residents. I think it's a shame that the CQC didn't see the positives in the home when they visited. The inspection should be based over the course of a few days, or a few different visits to get a true picture of how nice things are.
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Douglas Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Douglas Bank Nursing Home is calculated as follows: ( (208 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 300 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas Bank Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

John

John Holland

Job Title: Registered Manager

John Holland is a Registered Nurse with over 20 years of experience. He started his nursing career at the Royal Liverpool Teaching Hospital. During his training as a nurse, he also worked at the Broadgreen Hospital and Stoddart House in Aintree Hospital. When John completed his nursing training specialising in mental health, he then worked at Ashworth Special Hospital and Altcourse Prison.


John has a wealth of knowledge, skills and experience and has been managing a care home for over 10 years. He enjoys caring for and supporting residents living with dementia and complex care needs through person-centred care.


John wants to use his nursing and managerial skills to help Douglas Bank develop and improve while keeping Residents and staff at the heart of everything they do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Douglas Bank Nursing Home to verify any information. View our terms and conditions. Douglas Bank Nursing Home has an Enhanced Service - more info.