Grane Road, Haslingden, Rossendale BB4 5ES
Highfield Hall is a Rossendale residential care and nursing accommodation, with a team of expert carers who specialise in meeting the needs of people with dementia, as well as offering a respite service.
Carers strive for an efficient service, incorporating as many modern care methods as may benefit residents, without damaging the relaxing atmosphere of the home itself.
Residents have access to a range of hobbies and activities, with the aim of the service being to respect personal freedoms and independence.
Group: Four Seasons Health Care
Person in charge: Gaynor Lund (Home Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Stroke
Admission Information: No-one under 65.
Single Rooms: 75
Rooms with ensuite WC: 75
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Highfield Hall Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Highfield Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Highfield Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.8 for Highfield Hall Care Home is calculated as follows: ( (48 Excellents x 5) + (12 Goods x 4) ) ÷ 60 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.067 Points relating to the number of positive Reviews for Highfield Hall Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15 Target = 0.067
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Highfield Hall Care Home has a Review Score of 7.9 (7.867) from 5 Reviews
Review submitted from a Postal Card by Stephen F (Son of Resident) on Tuesday 7 November 2017. Relates to October 2017.
My mother was only a resident for 2 weeks. Unfortunately, she had a physical condition which lead to her death on 24/10/17. The palliative care given by the staff was second to none. I can only thank them for the way that they made my mother comfortable which ensured a very peaceful passage. A wonderful care home.
How likely would you be to recommend Highfield Hall Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Highfield Hall Care Home responded to this review on 14 Nov 2017:
Thank you, Stephen, for sharing your recent experience of Highfield Hall Care Home. We are sorry for your loss and really do appreciate you taking the time to leave this lovely review. Our number one priority is making sure every resident is given the best care possible and your kind words mean so much to the team here. Thank you once again.
Review submitted from a Postal Card by Brian D (Son of Resident) on Tuesday 20 September 2016. Relates to August 2016.
The staff do the best for my mother and we really appreciate it.
How likely would you be to recommend Highfield Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine T (Daughter of Resident) on Tuesday 20 September 2016. Relates to September 2016.
The family is very happy with the care and staff. She is always clean and tidy and the staff are very helpful.
How likely would you be to recommend Highfield Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan O (Aunt of Resident) on Tuesday 20 September 2016. Relates to September 2016.
Nice place.
How likely would you be to recommend Highfield Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet M (Daughter of Resident) on Monday 19 September 2016. Relates to September 2016.
The home is very clean and residents are treated with dignity. Staff are very friendly. There is a good choice of food at meal times and activities every day.
How likely would you be to recommend Highfield Hall Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Highfield Hall Care Home
There are currently no Care Home Idol entrants who have performed at Highfield Hall Care Home