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Highfield Hall Care Home

Grane Road, Haslingden, Rossendale, Lancashire BB4 5ES
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Highfield Hall Care Home, Rossendale
Highfield Hall Care Home, Rossendale
Highfield Hall Care Home, Rossendale

Highfield Hall Care Home in Haslingden, Rossendale offers residential, nursing, dementia, respite and day care within a supportive, welcoming shared home community.

As national dementia-friendly business award winners, the team at Highfield Hall Care Home are proud to provide high quality care for people with a wide range of needs. They understand that moving in marks an important new chapter and take time to ensure everyone feels seen, heard and valued...  

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Care Provided by Highfield Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,250£1,250 - £1,250
Residential Dementia Care£1,340 - £1,340£1,340 - £1,340
Care Package

This includes planning and delivery, person-centred care plan, all meals, snacks and drinks, access to the full range of activities, including accessing the community with a minibus, utilities such as water/heating/electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hour staffing to meet individual needs.

Respite Care

We can offer day rates for respite care on request, however, due to the costs incurred in preparing a room and the plan of care for arrival, the minimum term of respite care is one week. If your stay is less than one week, you will be responsible for our charges for one week.

Day Care

We offer day care. Please contact the home directly for the latest rates and availability.

Contact Highfield Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Anita Dennison (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (68)

Visiting

  • The home is open 24 hours a day, 7 days a week. There are no restrictions on visits.

Parking

  • Free on-site parking

Highfield Hall Care Home Reviews (65)

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9.7

Highfield Hall Care Home has a Review Score of 9.7 (9.719) out of 10, based on 18 reviews in the last 2 years. Over all time Highfield Hall Care Home has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from B F (Daughter of Resident) published on 10 May 2024 Submitted via Website
Overall Experience
Welcoming bright clean and spacious. Staff know residents by name and are alert to their needs. Call button in the room and excellent facilities in Highfield with visiting medical staff who give me telephone updates as I live a long way away.

Good communication with relatives by telephone and email and easy to visit. Food and dining were highly praised by my mother. Activities are varied and stimulating and residents seem happy. One of her visitors said, “This is what a care home should be like”.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded. We are pleased that your Mother enjoys the food at Highfield Hall.

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Review from C H (Granddaughter of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience
My grandmother is happy and enjoys living at Highfield Hall. The staff are lovely and she has made lots of fantastic friends.

All the residents are friendly and the home has a super family feel to it. I enjoy visiting with my own family who love getting to know the other residents and seeing my grandma so happy and well cared for.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such a positive review, the staff team work hard and it is lovely to receive feedback, thank you.

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Review from C W (Daughter of Resident) published on 4 January 2024 Submitted via Website
Overall Experience

I live miles away from Highfield and can't visit my mum regularly. I know, however, my mum constantly receives the best care possible from the carers and staff at Highfield. When I ring my mum in the evenings she is always bright and cheerful and I feel reassured that she is in good hands. My sister fortunately lives near to Highfield and is always happy with the care our mum receives. Well done everyone and thank you.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such a positive review. I will pass the feedback onto the staff team who work hard to provide high-quality care of all of our residents.

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Review from Penny H (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card
Overall Experience

Highfield Hall have been absolutely amazing, their support, care, compassion, and empathy have supported our dad, my sister, and I through a very difficult time. I don't feel like we lost my dad, I've gained a family.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback, we are so pleased that you feel part of Each Other Care family which aligns with our values.

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Review from B W (Friend of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

The staff and management are very friendly and helpful, and cannot do more for you when you visit. They always have something on for the residents.

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Review from Malcolm A (Son of Resident) published on 16 September 2023 Submitted via Website
Overall Experience
Following Mum’s passing last Friday, I would like to express my grateful thanks to all the carers who looked after her during her stay with you.
As a family, we have nothing but admiration for the care she received. My mum was a very private person and was not one for mixing. She was happy with her own company and that of her carers. She never complained about anything and was always pleased to see anyone who ventured into her room.
These last two weeks have been very traumatic both for my mum and ourselves as the reality of her medical situation hit home and it fell to her carers to handle matters with professionalism and dignity which they did throughout.
One member of staff and her team, one member of staff in particular and her pal (don’t know her name!), another particular member of staff, and all the daily carers whom Mum came into contact with were without exception excellent.

With our grateful thanks.

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Review from L C (Son of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

Lovely location great friendly staff. Mam loves it, always keeping busy, good food and activities. She has come on in leaps and bounds. We enjoy our visits.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such wonderful feedback, we are very pleased to hear that your experience at Highfield Hall is so positive. All our staff are dedicated to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Karen W (Daughter of Resident) published on 24 August 2023 Submitted via Website
Overall Experience

I would highly recommend Highfield after the outstanding care and empathy my mum received during her stay, from the care staff to the activity coordinator, the cooks, the laundry people and the lovely receptionist; they made my mum's stay a lovely experience and always kept us informed and nothing was too much trouble. We could visit whenever we wanted with grandchildren and great-grandchildren welcomed, and Mum always looked well and loved having her hair and nails done and loved the trips out. Thank you so much to all the team.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you, Karen, for taking the time to provide us with such wonderful feedback; we are very pleased to hear that your experience at Highfield Hall was so positive. All our staff are dedicated to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from B P (Respite Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

I felt that I was able to relax and enjoyed my stay with other people. The staff were helpful and caring. I enjoyed the food and the nice service in the dinning room.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you for leaving us such a lovely review of your first hand experience at Highfield Hall. We're glad that you found our home to be relaxing and that our teams were caring and helpful.

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Review from J B (Wife of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

I have visited the home daily and have found it a happy and welcoming home. The staff are so caring and loving it's a pleasure to go in.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with feedback, it's always appreciated. We're so pleased to hear about your positive experience with us here at Highfield Hall.

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Review from G B (Friend of Resident) published on 7 August 2023 Submitted via Postal Card
Overall Experience

I consider that Highfield Hall offers a fantastic caring service for all its residents and I highly recommend this facility.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you so much for taking the time to leave us a review. We're always grateful and it's wonderful to read such positive feedback.

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Review from S H (Son of Resident) published on 1 August 2023 Submitted via Postal Card
Overall Experience

My father is doing much better now he is a resident here compared to when he was living on his own.

Reply from Lisa Valentine, PR and Communications Manager at Highfield Hall Care Home

Thank you for taking the time to leave a review. We're so very glad that your father is doing well at Highfield Hall!

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Review from Helen S (Daughter of Resident) published on 14 June 2023 Submitted via Website
Overall Experience

My Mum came to Highfield Hall Care home, as she was struggling at home. All the staff are professional, caring and dedicated to providing quality care. Mum's room is bright and airy, the dining room is lovely, giving a hotel feel, with home-cooked meals and a choice of menu. The main lounge has a warm feel where the residents can enjoy entertainment. I would recommend Highfield Hall. My mum has settled into a very comfortable environment, which is professionally run, I am so impressed with the care Mum receives. I know my mum is safe and cared for by a dedicated team of nursing care.

Reply from Janet Aspden, Registered Manager at Highfield Hall Care Home

Thank you Helen for taking the time to provide feedback, we are very pleased to hear that your experience at Highfield Hall is so positive. All our staff are dedicated to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from G R (Son of Resident) published on 10 August 2021 Submitted via Website
Overall Experience

This care home is continuing draconian rules around visiting despite the government's guidance that visits should be facilitated as long as they are "safe". This is not the case at Highfield Hall, they are still limiting the number of visits. The office staff are rude and uncaring - the term "care home" is a misnomer.

Reply from Gaynor Lund, Home Manager at Highfield Hall Care Home
We understand families’ and loved one’s frustrations that open house visiting within care homes is not yet able to proceed, but we aim to facilitate all requested visits both face to face and out of home as safely as possible.

Highfield Hall is committed to operating within all visiting...  

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Review from Lynn A (Friend of Resident) published on 23 June 2021 Submitted via Postal Card
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Only visited the home 3 times. On all occasions, the home looks and feels well run and has a good atmosphere.

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Review from Norma B (Wife of Resident) published on 18 June 2021 Submitted via Postal Card
Overall Experience

The family are very grateful for the care of my husband. He seems very happy with you all and his needs seem to be met.

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Review from S N (Stepdaughter of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

The care and attention given to residents is outstanding and each residents' individual needs are taken care of extremely well. So glad I chose Highfield Hall for my relative.

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Review from M A (Friend of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience
A good number of years ago I made my first visit to Highfield to accompany a friend who was going to live there. It speaks for itself if I tell you I asked 'Have you got any spare rooms?' answer, only one. Me - 'Please can you put my name down and I'll gladly wash up for you.'

Laughter all round, but I still mean it. Professional care and genuine kindness and understanding is plain to see on many occasions of my personal visits.

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Review from Catherine H (Cousin of Resident) published on 17 May 2021 Submitted via Postal Card
Overall Experience

I am very impressed with Highfield Hall, the staff are extremely nice and caring and the residents are well cared for and seem very happy. The lady who does the entertainment is brilliant. I would recommend Highfield to anyone needing care (I do already).

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Review from L S (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience
The staff are very attentive and caring to my mother's needs.

The food is not very satisfactory and we often get complaints from my mum about the meals. Only small amounts and unable to bite through the food or cold soggy sandwiches that are made hours before and refrigerated. Cold ups of tea or lukewarm. We are paying privately for this and we often buy extra food for her.

Reply from Olivia Shields, Marketing Assistant at Highfield Hall Care Home

Thank you, for your comments about Highfield Hall Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Highfield Hall Care Home.

Accreditations

There are no accreditations posted yet for Highfield Hall Care Home.

Meet the Team (1)

Anita Dennison
Anita DennisonJob Title:Home ManagerJoined: 2020

I extend my warmest welcome to you. On behalf of the entire team at Highfield Hall, it is my pleasure to introduce you to our shared home community.

My name is Anita, and I’ve had the privilege of working with Each Other Care for several years in various roles. I’m passionate about personal and professional growth and supporting individuals to live meaningful and fulfilling lives, guided by their own wishes and preferences. I am deeply committed to ensuring that the people I care for have the opportunity to lead their lives in the way that matters most to them.

Our team are committed to working with our values-led culture, embedding being positive and light-hearted, authentic, creating relationships and being there for each other into everything we do.

Please ask as many questions as you can – we’re here to support you and your loved ones through this chapter of your lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Hall Care Home to verify any information. View our terms and conditions. Highfield Hall Care Home has an Enhanced Service -more info.