Highfield Hall Care Home

Grane Road, Haslingden, Rossendale BB4 5ES
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9.8 60 Reviews
  • Highfield Hall Care Home, Rossendale
Highfield Hall is a warm and supportive nursing home providing residential, nursing, dementia, and respite care for older people, and is situated in Rossendale, Haslingden.

This 75 bed home is run by a very experienced and considerate care team and qualified nurses who provide care for those with complex medical needs. Highfield Hall supports individuality and independence in all its residents and provides a safe environment to socialise, build relationships and enjoy life, every day.

Highfield Hall supports residents with everyday tasks, medical needs, and activities and events to keep both the mind and body active. The home benefits from views of the Rossendale Valley, gardens and outdoor space, and well-equipped en-suite rooms, a bar, and indoor social areas, and is positioned close to the centre of town and transport links, making it easily accessible.
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Care Provided by Highfield Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1155
  • Self-Funded Residential Dementia Care: £1210 – £1300
  • RESPITE Self-Funded Residential Care: £1050 – £1155
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1300

Care Package
This includes planning and delivery, person-centred care plan, all meals, snacks and drinks, access to the full range of activities, including accessing the community with a minibus, utilities such as water/heating/electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hour staffing to meet individual needs.


Respite Care
We can offer day rates for respite care on request, however, due to the costs incurred in preparing a room and the plan of care for arrival, the minimum term of respite care is one week. If your stay is less than one week, you will be responsible for our charges for one week.


Day Care
We offer day care. Please contact the home directly for the latest rates and availability.

These prices are only a guideline, please contact Highfield Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anita Dennison (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • The home is open 24 hours a day, 7 days a week. There are no restrictions on visits.

Parking

  • Free on-site parking

Highfield Hall Care Home Reviews (60)

9.8

Highfield Hall Care Home has a Review Score of 9.8 (9.805) out of 10, based on 18 reviews in the last 2 years.
Over all time Highfield Hall Care Home has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Highfield Hall Care Home
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Total of 60, showing 41-60
Review from Ian C (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring, friendly and attentive.
My mother is in the home as was my late father and both have had pleasant experiences.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Ian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M W (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's care on the nursing unit is very good. The nurses and care staff are lovely and always try to meet Mum's needs. I spend quite a lot of time here over a week, so if I have concerns I can always speak to the nurse that's available.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sheila A (Sister of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident in Highfield Hall since the end of 2017 when she became unable to cope in with independent living. Now both her health and wellbeing has improved through the support and care she has received from all members of staff. She arrived at Highfield Hall a shadow of the person
I knew, she needed a carer to visit four times a day but was still refusing to eat, care for her personal hygiene or communicate. Since being a resident she has gained weight, is eating and is extremely communicative when I visit.
When she started to slip back into not eating, a member of staff went to a local chip shop, my sister's favourite meal has always been chip shop fish and chips, that to me showed the staff are prepared to "go that extra mile."
Also now enjoys the company of staff and residents, is keen to take part in all the activities provided, which are many and varied, was wonderful on one visit to see her singing the old songs with the entertainers provided on that day.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Sheila, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sandra G (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident on the Pandora Suite, Highfield Care home for over 5 years. She has Alzheimer's. I would say she is as happy as she can be having such a debilitating illness. Staff are very friendly, treating residents with care, compassion and empathy, often going the extra mile. Residents
retain their dignity and are treated with respect. There is also a lightness of spirits on the unit. Trips out and activities provided make a welcome, pleasant change, adding normality to their lives. The home itself is welcoming to relatives and visitors. Assistance is on hand to allay anxieties family members may have. The home grounds are kept to a high standard. Should anyone be seeking care for a loved one, I would have no hesitation in recommending Highfield Care home.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Sandra, for your comments about your recent experience at Highfield Hall Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to hear that your experience has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the lovely feedback and for your recommendation.

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Review from Elaine P (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, clean, bright care home. All staff work hard and are very attentive. My mother has been there over 4 years and has had wonderful care. She is very happy and well cared for. Activities are provided which she takes part in and also trips out. The meals are good and well planned and my mother always
looks forward to them.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Elaine, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from S B (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant surrounding inside and out, well maintained. Laundry services could be improved, articles of clothing going missing occasionally. Staff very aware of personal needs and very caring in their attitude and implementation of help. I feel that there could be more activities organised to enable residents
to socialise and be profitably occupied and stimulated.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your feedback. We are pleased to learn that your overall experience at Highfield Hall Care Home has been so positive. We take all of your comments seriously and appreciate you highlighting this to us. Please feel free to pop in and speak with us about any further items as we always look at areas to make residents' and their families experience even better. We look forward to seeing you again soon. Take care.

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Review from A W (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Highfield Hall since August last year. She has always presented happy and well cared for. Always clean, warm and well fed.


Mum has made friends there with other residents. All the carers and staff have been professional and caring. The home is clean, bright and comfortable.


Mum

has been taken out on day trips and many events happy within the home. A good choice. 10/10.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Susan B (Aunt of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, helpful staff understanding of resident's needs and willing to go the extra mile to ensure these needs are met.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from G C (Cousin of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose Highfield Hall for my cousin who has dementia because the first person I spoke to was kind and helpful. I had rung them on a late Sunday afternoon after a stint at my cousin's house because I was moving up North to be nearer my daughter.
After consulting my cousin her G.P agreed that it would
be better all round if I relocated her to be near me. At Highfield Hall from day 1, the care and attention my cousin received has been amazing. She has been treated with the utmost respect and patience. There is always an activity on the go; afternoon tea provides freshly made cake and soft music.
After 5 years observing both staff and residents (and participating in sing-a-longs!) I have no hesitation in recommending Highfield Hall for a loved one, it allows great peace of mind.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for sharing your wonderful experience of Highfield Hall Care Home. We are happy to hear it has been so positive. We appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Have a great day.

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Review from I S (Sister of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfield Hall Nursing/Care Home has the X-factor. All the staff, management, auxiliary, domestic, administrative and maintenance are professionals in their own field, very well trained. Training is essential, but so too is the genuine care and respect shown by every staff member to both residents and
visitors. Excellent facilities, the friendly, homely atmosphere, delicious meals, varied activities, large tastefully designed bedrooms all help to make Highfield a happy home and my lovely brother feels loved, cherished and an important part of the Highfield family. He has been at Highfield now for 6 years and I know he is happy because he always tells me on my frequent visits. I also see this for myself. Thank you, Highfield.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you so much for your wonderful feedback about our home. We really appreciate you taking the time to let us know how we are doing at Highfield Hall Care Home and are pleased to hear your experience has been so positive! We look forward to seeing you again soon. Have a fantastic day.

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Review from John T (Husband of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is run by very friendly and professional staff. The atmosphere is welcoming and all requests are met promptly. I know my wife is safe, looked after with care and I can visit at any time of the day or night. I have peace of mind knowing that she is in the best place possible. The entertainment
provided is also an excellent stimulant for the residents.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, John, for sharing your experience of Highfield Hall Care Home. We are happy to learn it has been so positive and appreciate your wonderful feedback about our team. Our number one priority is the care and well-being of our residents and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Cheryl M (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has welcomed our mother with open arms. The manager and staff couldn't be more helpful. They are caring and kind. Nothing is too much trouble. They listen if you have concerns about the resident's care and health. You feel like they care about the family as well. When you walk in you get a
happy and welcoming feeling. The place is alive. There are plenty of activities for residents to join in. It is clean, it is caring. It was a great choice for our Mother.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Cheryl, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Stephen D (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standards have improved rapidly since new manageress took over a few years ago. It has the overall atmosphere of walking into a small hotel on the seafront. Any concerns one may have are listened to sincerely and dealt with quickly. There is an overall, one big family, atmosphere.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Stephen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Highfield Hall Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J C (Sister of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On entering the care home it felt clean and pleasant. The staff were pleasant and helpful. There are always well cared for flowers in the grounds. The bedroom I have seen was kept very clean and tidy. The food has improved and the facilities are good, the ladies always look smart with nice hair.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you for sharing your recent experience of Highfield Hall Care Home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Have a wonderful day.

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Review from Helen K (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my mum's care here at Highfield Hall, she is well looked after and all her needs are dealt with care and understanding.
Reply from Ronnie Cavanagh, Marketing at Highfield Hall Care Home

Thank you, Helen, for your comments about your recent experience at Highfield Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a great day.

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Review from Stephen F (Son of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only a resident for 2 weeks. Unfortunately, she had a physical condition which lead to her death on 24/10/17. The palliative care given by the staff was second to none. I can only thank them for the way that they made my mother comfortable which ensured a very peaceful passage. A wonderful
care home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Highfield Hall Care Home

Thank you, Stephen, for sharing your recent experience of Highfield Hall Care Home. We are sorry for your loss and really do appreciate you taking the time to leave this lovely review. Our number one priority is making sure every resident is given the best care possible and your kind words mean so much to the team here. Thank you once again.

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Review from Brian D (Son of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff do the best for my mother and we really appreciate it.
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Review from Christine T (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family is very happy with the care and staff. She is always clean and tidy and the staff are very helpful.
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Review from Susan O (Aunt of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice place.
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Review from Janet M (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and residents are treated with dignity. Staff are very friendly. There is a good choice of food at meal times and activities every day.
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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Highfield Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Highfield Hall Care Home is calculated as follows: ( (174 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 215 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Anita

Anita Dennison

Job Title: Interim Manager Joined: 2020

I extend my warmest welcome to you. On behalf of the entire team at Highfield Hall, it is my pleasure to introduce you to our shared home community.


My name is Anita and I’ve had the privilege of working with Each Other Care for several years in various roles. I’m passionate about personal and professional growth and supporting individuals to live meaningful and fulfilling lives, guided by their own wishes and preferences. I am deeply committed to ensuring that the people I care for have the opportunity to lead their lives in the way that matters most to them.


Our team are committed to working with our values-led culture, embedding being positive and light-hearted, authentic, creating relationships and being there for each other into everything we do.


Please ask as many questions as you can – we’re here to support you and your loved ones through this chapter of your lives. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Hall Care Home to verify any information. View our terms and conditions. Highfield Hall Care Home has an Enhanced Service - more info.