Hope House

Rishton Road, Clayton-le-Moors, Accrington BB5 5PN
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9.6 76 Reviews
  • Hope House, Accrington
Hope House is a welcoming, purpose-built care home in Clayton-le-Moors, Accrington, providing residential, nursing, dementia and respite care in a warm and supportive environment. Designed to offer comfort, safety and familiarity, the home features 38 bedrooms across two floors with lift access, alongside beautiful views over Mercer Hall Park.

The dedicated team at Hope House delivers person-centred care tailored to each individual’s needs, supporting residents to live with dignity, independence and comfort. With 24-hour nursing care available, the home is equipped to support people with a wide range of complex health needs, including those living with dementia, ensuring residents always receive compassionate and appropriate care.

Life at Hope House is enriched through engaging activities, social opportunities and a homely atmosphere that encourages residents to stay active and connected. Comfortable communal spaces and a strong focus on wellbeing help create a true sense of community where residents feel settled and at home.
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Care Provided by Hope House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150

Please note that fees are starting from prices. The team at Hope House will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.

The price(s) shown are provided by the care home. Contact Hope House for full pricing details and T&Cs.

Contact Hope House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hope House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Catherine Yates (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (38)

Visiting

  • At Dovehaven, families and friends are always welcome, and the team actively encourage regular visits as part of their person-centred approach to care. The team works closely with loved ones to ensure they remain involved and informed, supporting strong and meaningful relationships with residents.

Parking

  • Car parking available on site.

Hope House Reviews (76)

9.6

Hope House has a Review Score of 9.6 (9.566) out of 10, based on 15 reviews in the last 2 years.
Over all time Hope House has 76 reviews.

Overall Experience
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Date Published
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  • 15
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Reviewer Connection to Hope House
  • 18
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  • 5
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Total of 76, showing 21-40
Review from Sheena M (Granddaughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was admitted to hospital due to falling unwell - throughout his hospital stay, he kept saying how he could not wait to get back to Hope House. On returning to Hope House, the staff have been amazing and have supported my grandad and us as a family. We are so happy with the care my grandad
receives at Hope House - thank you to the staff for all they do.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseWhat a wonderful review! We are so proud of the Hope House team and the standard of care they provide; your thanks are very much appreciated. Kind regards.
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Review from Billy D (Great-grandson of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great-grandad recently moved into Hope House - at first, he was reluctant to go into a care home, but now he said it is the best thing he did. He has made new friends through activities within the home, and he has managed to get back on his feet after having reduced mobility from a decline in health.
His room is always clean and tidy, and the staff are always willing to help; the care for him has been outstanding. Thank you so much to team Hope House. I would definitely recommend the home.
Reply from Maxine Farnworth, Corporate Development Manager at Hope HouseThank you, your kind words will be very much appreciated by the team at Hope House, who work so hard to ensure that residents receive the very best of care.
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Review from H W (Friend of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident was a close family friend who came to Hope House because he was so ill and unable to return home. He was cared for with dignity and respect despite some of his behaviours caused by his illness being challenging to the staff. No one knew how long he would stay with you, it was a short, stay
and we are glad it was with you all.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you very much for taking the time and trouble to review Hope House, we are so pleased to know that you were happy with the care and support from the team. Kind regards.
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Review from Carolyn H (Wife of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received end of life care at Hope House. He was treated universally with kindness and dignity. Every member of staff I met was concerned with doing their best for him. Individual staff members went the extra mile to make sure everything that could be done to make things better for him was
done and for that I am extremely grateful.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you very much for your review, we will be sure to share your kind comments with the manager and her team. Kind regards.
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Review from Ken W (Friend of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank the staff enough for all their support and the care that was given. Such a lovely caring environment.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you very much for your wonderful comments and ratings. The team at Hope House will be very appreciative of your 5* rating. Kind regards.
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Review from Derek W (Cousin of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member recently came into Hope House and the care he is receiving is outstanding, we are so glad that he has come to hope house as he has been treated with dignity and respect. Prior to him being admitted to Hope House, we contacted them as we were unsure of what to do, the team was so helpful
and helped us all along the way helping the process to be less stressful. The management team have been amazing and we would just like to thank the Hope House team for their care and support at this time for my cousin.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you very much for your very kind comments which we will be sure to pass on to the manager and her team at Hope House. We really appreciate that you have taken the time and trouble to review our home. Kind regards
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Review from L E (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how wonderful the staff who cared for my father were as he approached the end of his life, while at Hope House. He was able to enjoy entertainment, as we have many happy memories of him doing this. He put weight on while being cared for at Hope House. We appreciated how many
staff came to show their respects at my dad's funeral. Thank you!
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you very much for taking the time and trouble to write a review for Hope House. The whole team work so hard to ensure that residents receive the very best of care and attention. They will be pleased to read your kind comments and ratings. We send our condolences to you and your family. Kind regards.
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Review from J A (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time, my dad was in Hope House, he was cared for really well. The staff were kind and caring and looked after Dad really well. It was lovely to see so many staff from the care home attend Dad's funeral. This really touched me and my family.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you for your review and ratings, we do appreciate you taking the time and trouble. From Dovehaven, we send our condolences on the loss of your Father. Kind regards
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Review from Mandy K (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hope House has made our Mum very happy. She loves the staff and they are very good with her. She loves the staff and they are very good with her. She loves going out on day trips and enjoys the activities, it has changed her life for the better and it gives us peace of mind that she has 24/7 care.
Reply from Alison Foreman, Head of Sales and Marketing at Hope HouseThank you very much for this wonderful 5* review. Your comments will certainly give those searching for care for their loved one a real sense of the care and attention provided for residents at Hope House. The management lead a great team. Kind regards.
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Review from E J (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative received excellent rehabilitation care at Hope House whilst recovering from a fall. The staff supported their independence and genuinely cared about them. My relative arrived at the home extremely poorly from hospital and the Managers were 'straight on' sorting issues such as a temporary
GP to get a much-needed prescription. I am very grateful for the care and attention they received and would thoroughly recommend this home.
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Review from K A (Niece of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't begin to speak of the team at Hope house without mentioning the management individuals, they are excellent. My relative received care that was compassionate, kind, gentle and most of all, professional. I am a retired registered nurse and I would recommend the staff including nursing, admin,
cooks and cleaners. I cannot thank them enough for the peace of mind I had during my relative's short stay.
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Review from John W (Son of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care my mother has received over the last twelve years at Hope House has been second to none. The staff are loving and caring and will bend over backwards to cater for all the residents wants and needs. In 2010 I took my mother out of a different care home because the standard of care was
abysmal and put her in Hope House. When we arrived she was warmly greeted by the manager and the staff and this was the first time I saw her smile since she had her stroke. She has been laughing and smiling ever since. I can only say a sincere thank you to the management and all the staff.
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Review from Dawn W (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't recommend this care home enough. It has changed my mother's life.
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Review from C H (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Hope House for two years. She has received excellent care from a dedicated team of staff who became her family during the lockdowns.
I have been particularly pleased with the cleanliness of the home and the personal care given to my Mum.
The warmth of all the staff during
Mums last days was comforting for the family.
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Review from Derek C (Son of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Hope House until her passing on 5th July this year. She was always in the best place for the care she required. Management and staff in fact everybody was good with mum and she was very well looked after. There were some special people for mum at Hope House but my thanks
go to everyone for taking care of her whilst she was a resident. The special things are done for mum - taking her to visit her sick niece and to the eventual funeral of her niece will never be forgotten. The day of her 100th birthday was, considering visiting rules, a lovely occasion, and the cake, candles, and singing of Happy Birthday by staff was really wonderful for mum. That short piece of video will be with myself and my sister forever so thank you. She treasured her card from the Queen. Thank you for the bingo, my mum's favourite and most successful, and outings in the early days. Thank you for attending her funeral and just thank you again
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Review from Henry M (Brother of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I/we are extremely impressed and grateful that my brother has fallen on a new lease of life since he arrived at Hope House. Very impressed!
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Review from Andrew L (Son of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and treatment of dad is first class.
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Review from D K (Daughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are excellent. Mum looked after really well by the friendly staff. Lovely and clean I would recommend. Feels like home from home 5 Stars.
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Review from T V (Granddaughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have found a better home for my Gran. Lovely friendly and helpful staff who appear to love the job they do. Get the feeling they almost love my gran as much as I do.
Very clean environment and the homely home I've ever visited that smells nice too. They go out of their way to try and help
in this awful Covid situation.
So thankful to God for all of them and I really mean that.
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Review from V N (Granddaughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma stayed at Hope House for 10 days respite. She absolutely loved her stay, all the staff were warm and welcoming towards her. My gran said the food was amazing and she felt like she was staying in a 5-star hotel! She would really like to stay again. I would highly recommend Hope House, such
a great care home. Staff that go the extra mile!
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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Hope House is calculated as follows: ( (162 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 176 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Hope House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Cathy

Cathy Yates

Job Title: Home Manager

Cathy Yates leads our passionate team at Hope House, dedicated to ensuring the home delivers excellent nursing care whilst making sure all residents' wishes and needs are met. For Cathy and her team, the health, well-being, and happiness of our 'family' of residents is always the number one priority.


"What sets Hope House apart is our award-winning commitment to excellence and our beautiful location opposite Mercer Hall Park. We gather details from those who know residents best and communicate regularly with families to ensure care plans reflect personal wishes and the important finer details that matter most."


Cathy ensures that everyone at Hope House is respected as an individual, understanding that everyone's needs and preferences are different.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hope House to verify any information. View our terms and conditions. Hope House has an Enhanced Service - more info.