Hope House

Rishton Road, Clayton-le-Moors, Accrington BB5 5PN
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9.4 70 Reviews
  • Hope House, Accrington
Hope House is a purpose-built nursing home in Clayton Le Moors, Accrington. Situated opposite Mercer Hall Park, the home is just a stone’s throw from local shops and facilities. Residents generally require residential or nursing care.

Hope House has a total of 38 tastefully decorated bedrooms, many of which are ensuite. The homely environment includes a conservatory which residents use as a quiet lounge, two comfortable TV lounges - one on the ground floor and the other on the first floor plus, a spacious ground floor dining room. There is also a landscaped rear patio garden which is fully accessible.

The team at Hope House are passionate about delivering the very best of person-centred care. They gather details and information from those who know the resident best. They communicate with families on a regular basis to ensure that care plans are up to date, and the important finer details are recorded to reflect personal wishes.

All residents are welcome to join in with the resident programme of activities or are supported to enjoy pastimes of their own choice. Of course, birthdays are celebrated as well as other special days in the year, as well as coffee mornings, afternoon tea and active, planned social activity sessions.
Residents' friends and family members are welcome at any time and are welcome to join in the activities of the home.

Everyone at Hope House is respected as an individual and therefore the team understand that everyone’s needs, and preferences are different.

The Head Chef prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Food is a big part of everyday life at Hope House, from the cooked breakfast that is offered, to the choice of meals at lunchtime and a teatime, with the snacks in between and supper.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1338
  • RESPITE Self-Funded Residential Care: from £1339
  • RESPITE Self-Funded Nursing Care: from £1339

These prices are only a guideline, please contact Hope House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Catherine Yates (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (42)

Parking

  • Car parking available on site

Hope House Reviews (70)

Total of 70, showing 41-60
9.4

Hope House has a Review Score of 9.4 (9.446) out of 10, based on 10 reviews in the last 2 years. Over all time Hope House has 70 reviews.

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  • 59
  • 9
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  • 2

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Review from Margaret P (Friend of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a dear friend needing care is a scary thing.
You want a place where the carers really do care.
Where there is an emotional investment in the delivery of care.
You want the place to be clean, to offer good wholesome food.
You want the place to feel like "home" and does not smell of wee.
I
have visited a number of care facilities and this one is the best.
Hope House ticks all the boxes.
Well done to all the staff, keep doing what you are doing because you have got it just right.
I am really impressed.

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Review from Brian M (Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a saying... "Home is where the heart is".
That is me.

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Review from Debra F (Daughter-in-law of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Hope House. We knew this would be the home for mum as soon as we came. Always made welcomed any time of day. All staff very friendly and attentive. We go home knowing mum is well cared for and in safe hands.

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Review from G G (Son of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant and well-managed nursing home, in lovely surroundings. The staff and the standard of care have been excellent in the two years my father has been a resident. Highly recommended.

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Review from P S (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed. Security was good. Staff pleasant and helpful. Clean.

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Review from D F (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so pleasant and helpful.

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Review from Barbara F (Respite Resident) assisted by family/friend published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Hope House for a few days while some work was being carried out in my home. I have been very happy staying here and have been extremely well looked after. All the staff have been fantastic and I would not hesitate to come here again should the need arise.

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Review from Jan M (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the activities during the week. Everything looking clean and tidy. Very impressed with the staff.

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Review from Nigel C (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found our father's care to be of the highest standard. This is my father's third home and by far the best. The staff are always friendly and very helpful.

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Review from Elizabeth H (Brother of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone makes us feel welcome and I like them interacting with the residents (the staff) and the games they play.

Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House

Thank you for your lovely comments, I will ensure the staff are made aware.

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Review from Kirsty G (Granddaughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hope House looked after my granddad in his final days this year and now look after my grandma who is bedbound after suffering a large stroke. The staff are amazing, my gran always looks settled and content, always clean and her room is perfect for what she needs. I couldn't ask for more from them and
would recommend the home to anyone looking for caring and genuinely lovely staff.

Reply from Andrew Bradley-Gibbons, Regional Manager at Hope House

Thank you for your lovely comments, I will ensure that they are passed to the staff

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Review from Catherine M (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a previous bad experience in a care home, it was a refreshing experience when my Dad came to Hope House. Both Dad and family were welcomed and well cared for. We could leave him at night reassured that he was safe and looked after. The staff are friendly, professional and efficient and nothing
is too much trouble.

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Review from Jacqueline S (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly and comfortable with very kind, professional, caring staff. The home also has a very kind and helpful "handy man", nothing is too much trouble for him from fixing bird table, pictures, TV to chatting to residents. Staff listen to any help or advice you can offer about your relative.

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Review from V P (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience in a previous care home, resulting in a lengthy hospital admission, my husband was transferred to Hope House. All the staff have shown infinite patience and understanding and I now feel I can relax and have confidence in leaving my husband in their care. Hope House is clean,
safe and welcoming. I would definitely recommend Hope House to anyone needing special care.

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Review from Patricia C (Friend of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Liked the friendly, homely atmosphere. Plenty of staff around all the time and very clean everywhere.
The person I came to visit seemed to have settled in well and looked contented

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Review from M B (Friend of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting a friend at Hope House for about three years now. He is very happy with the service provided. The staff are very helpful and polite. The meals are excellent and he cannot be happier.
I couldn't ask for nicer staff, always happy to visit.

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Review from M O (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Hope House, all the care staff are really good to me and I feel that this is now my home.
I like the management and can talk to them if I have a problem.
I love to join in all the activities and get out on trips when I can.
I really enjoy the food and we have plenty of choices.

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Review from Gary S (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad thinks this place is Ok. My dad says they look after him well. The food is good and he get plenty, the acts they put on are Ok and dad enjoys them
Staff are very friendly and dad enjoys living here.
Dad says the manager is very good and goes out of her way to help. The only thing that could
be improved is more carers.

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Review from James H (Brother of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be friendly, helpful and well trained. The home is in very pleasant surroundings across from a park and in the summer residents will often be taken to the park for some time outdoors. There are many activities available but my sister only makes use of only a few of these
preferring to stay in her room and her wishes are respected.

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Review from A D (Niece of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers so thoughtful and kind.
Good organised activities.
Nice communal room and conservatory.
Pretty gardens.
My aunt is very happy here.

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Current Review Score: 9.4 (9.446)

Overview of Review Score

The Review Score of 9.4 (9.446) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Hope House is calculated as follows: ( (101 Excellents x 5) + (6 Goods x 4) + (12 Very Poors x 1) ) ÷ 119 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hope House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (1)

Cathy

Cathy Yates

Job Title: Home Manager

Cathy is an experienced RGN and takes great pride in the standard of nursing care at Hope House. Those searching for nursing care are more than welcome to contact the home and speak to Cathy, or her Deputy Manager Jade, for further details.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hope House to verify any information. View our terms and conditions. Hope House has an Enhanced Service - more info.