Hope House

Rishton Road, Clayton-le-Moors, Accrington BB5 5PN
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9.6 76 Reviews
  • Hope House, Accrington
Hope House is a welcoming, purpose-built care home in Clayton-le-Moors, Accrington, providing residential, nursing, dementia and respite care in a warm and supportive environment. Designed to offer comfort, safety and familiarity, the home features 38 bedrooms across two floors with lift access, alongside beautiful views over Mercer Hall Park.

The dedicated team at Hope House delivers person-centred care tailored to each individual’s needs, supporting residents to live with dignity, independence and comfort. With 24-hour nursing care available, the home is equipped to support people with a wide range of complex health needs, including those living with dementia, ensuring residents always receive compassionate and appropriate care.

Life at Hope House is enriched through engaging activities, social opportunities and a homely atmosphere that encourages residents to stay active and connected. Comfortable communal spaces and a strong focus on wellbeing help create a true sense of community where residents feel settled and at home.
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Care Provided by Hope House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150

Please note that fees are starting from prices. The team at Hope House will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.

The price(s) shown are provided by the care home. Contact Hope House for full pricing details and T&Cs.

Contact Hope House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hope House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Catherine Yates (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (38)

Visiting

  • At Dovehaven, families and friends are always welcome, and the team actively encourage regular visits as part of their person-centred approach to care. The team works closely with loved ones to ensure they remain involved and informed, supporting strong and meaningful relationships with residents.

Parking

  • Car parking available on site.

Hope House Reviews (76)

9.6

Hope House has a Review Score of 9.6 (9.566) out of 10, based on 15 reviews in the last 2 years.
Over all time Hope House has 76 reviews.

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Date Published
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Reviewer Connection to Hope House
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Review from S O (Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving from my home into Hope House I have been made to feel at home with staff and carers. I am really well-fed, the meals are beautiful and good. I am also kept clean and my clothes and bed are spotless.
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Review from Heather C (Daughter of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hope House provide excellent support and care for my mum. I feel they have a personal approach and go over and above to give feelings of reassurance to my mum, particularly in the current situation. They keep me updated with regular video calls so we keep in touch. Thank you for your kindness.
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Review from W L (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all so much for looking after my mum. She thoroughly enjoyed her stay and looks forward to visiting again. The home has a lovely atmosphere and it is nice and warm. Mum also had some really enjoyable meals. My mum was made to feel welcome as soon as she arrived. She was given a lovely room,
nice and bright, and signage was in place to advise staff of my mum's specific mobility and transfer isuses. The manager and staff were very friendly, and treated my mum with kindness and respect throughout her stay. The home had been trimmed up for Valentines Day, which made it look really special, and Mum enjoyed the Valentines Day entertainment. Staff had really made an event. Overall, I felt extremely comfortable leaving my mum in the care of Hope House whilst I went on holiday. I was most impressed, as were some of my mum's friends who visited her. Kind regards and a big 'thank you'.
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Review from Philip W (Son of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a previous resident at Hope House and I have to say he was most welcomed. The manager showed me around the home when I first went to look and I must say she was very polite and reassuring that my father would be looked after. The staff that are employed, show a very caring and professional
way toward the residents. They included my father in all activities that he could do and he really enjoyed the days out they organised. I would recommend Hope House for anyone who’s looking for a nice, clean residential home with caring staff. I would personally like to thank all the staff for looking after my dad while he was there. I will never forget you all.
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Review from B H (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hope House is the best example of what a care home should be and should be graded outstanding. It is well managed, spotlessly clean and good food. Staff to patient ratio is excellent, with caring staff who have dignity and respect for the resident. This is a happy home, with support and understanding
for the family. Thank you Hope House - keep up your standards, you have a special home.
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Review from L S (Wife of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband moved in on July 1st, he has been treated with kindness and respect. I cannot thank all staff for their help.
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Review from Margaret P (Friend of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having a dear friend needing care is a scary thing.
You want a place where the carers really do care.
Where there is an emotional investment in the delivery of care.
You want the place to be clean, to offer good wholesome food.
You want the place to feel like "home" and does not smell of wee.
I
have visited a number of care facilities and this one is the best.
Hope House ticks all the boxes.
Well done to all the staff, keep doing what you are doing because you have got it just right.
I am really impressed.
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Review from Brian M (Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a saying... "Home is where the heart is".
That is me.
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Review from Debra F (Daughter-in-law of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend Hope House. We knew this would be the home for mum as soon as we came. Always made welcomed any time of day. All staff very friendly and attentive. We go home knowing mum is well cared for and in safe hands.
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Review from G G (Son of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant and well-managed nursing home, in lovely surroundings. The staff and the standard of care have been excellent in the two years my father has been a resident. Highly recommended.
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Review from P S (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed. Security was good. Staff pleasant and helpful. Clean.
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Review from D F (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff so pleasant and helpful.
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Review from Barbara F (Respite Resident) assisted by family/friend published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to Hope House for a few days while some work was being carried out in my home. I have been very happy staying here and have been extremely well looked after. All the staff have been fantastic and I would not hesitate to come here again should the need arise.
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Review from Jan M (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the activities during the week. Everything looking clean and tidy. Very impressed with the staff.
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Review from Nigel C (Son of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always found our father's care to be of the highest standard. This is my father's third home and by far the best. The staff are always friendly and very helpful.
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Review from Elizabeth H (Brother of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone makes us feel welcome and I like them interacting with the residents (the staff) and the games they play.
Reply from Andrew Bradley-Gibbons, Regional Manager at Hope HouseThank you for your lovely comments, I will ensure the staff are made aware.
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Review from Kirsty G (Granddaughter of Resident) published on 29 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hope House looked after my granddad in his final days this year and now look after my grandma who is bedbound after suffering a large stroke. The staff are amazing, my gran always looks settled and content, always clean and her room is perfect for what she needs. I couldn't ask for more from them and
would recommend the home to anyone looking for caring and genuinely lovely staff.
Reply from Andrew Bradley-Gibbons, Regional Manager at Hope HouseThank you for your lovely comments, I will ensure that they are passed to the staff
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Review from Catherine M (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a previous bad experience in a care home, it was a refreshing experience when my Dad came to Hope House. Both Dad and family were welcomed and well cared for. We could leave him at night reassured that he was safe and looked after. The staff are friendly, professional and efficient and nothing
is too much trouble.
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Review from Jacqueline S (Wife of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is friendly and comfortable with very kind, professional, caring staff. The home also has a very kind and helpful "handy man", nothing is too much trouble for him from fixing bird table, pictures, TV to chatting to residents. Staff listen to any help or advice you can offer about your relative.
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Review from V P (Wife of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a bad experience in a previous care home, resulting in a lengthy hospital admission, my husband was transferred to Hope House. All the staff have shown infinite patience and understanding and I now feel I can relax and have confidence in leaving my husband in their care. Hope House is clean,
safe and welcoming. I would definitely recommend Hope House to anyone needing special care.
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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Hope House is calculated as follows: ( (162 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 176 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Hope House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Cathy

Cathy Yates

Job Title: Home Manager

Cathy Yates leads our passionate team at Hope House, dedicated to ensuring the home delivers excellent nursing care whilst making sure all residents' wishes and needs are met. For Cathy and her team, the health, well-being, and happiness of our 'family' of residents is always the number one priority.


"What sets Hope House apart is our award-winning commitment to excellence and our beautiful location opposite Mercer Hall Park. We gather details from those who know residents best and communicate regularly with families to ensure care plans reflect personal wishes and the important finer details that matter most."


Cathy ensures that everyone at Hope House is respected as an individual, understanding that everyone's needs and preferences are different.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hope House to verify any information. View our terms and conditions. Hope House has an Enhanced Service - more info.