Hope House

Rishton Road, Clayton-le-Moors, Accrington BB5 5PN
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9.6 76 Reviews
  • Hope House, Accrington
Hope House is a welcoming, purpose-built care home in Clayton-le-Moors, Accrington, providing residential, nursing, dementia and respite care in a warm and supportive environment. Designed to offer comfort, safety and familiarity, the home features 38 bedrooms across two floors with lift access, alongside beautiful views over Mercer Hall Park.

The dedicated team at Hope House delivers person-centred care tailored to each individual’s needs, supporting residents to live with dignity, independence and comfort. With 24-hour nursing care available, the home is equipped to support people with a wide range of complex health needs, including those living with dementia, ensuring residents always receive compassionate and appropriate care.

Life at Hope House is enriched through engaging activities, social opportunities and a homely atmosphere that encourages residents to stay active and connected. Comfortable communal spaces and a strong focus on wellbeing help create a true sense of community where residents feel settled and at home.
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Care Provided by Hope House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150

Please note that fees are starting from prices. The team at Hope House will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.

The price(s) shown are provided by the care home. Contact Hope House for full pricing details and T&Cs.

Contact Hope House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hope House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Catherine Yates (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (38)

Visiting

  • At Dovehaven, families and friends are always welcome, and the team actively encourage regular visits as part of their person-centred approach to care. The team works closely with loved ones to ensure they remain involved and informed, supporting strong and meaningful relationships with residents.

Parking

  • Car parking available on site.

Hope House Reviews (76)

9.6

Hope House has a Review Score of 9.6 (9.566) out of 10, based on 15 reviews in the last 2 years.
Over all time Hope House has 76 reviews.

Overall Experience
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  • 9
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Date Published
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  • 15
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Reviewer Connection to Hope House
  • 18
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Total of 76, showing 61-76
Review from Patricia C (Friend of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Liked the friendly, homely atmosphere. Plenty of staff around all the time and very clean everywhere.
The person I came to visit seemed to have settled in well and looked contented
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Review from M B (Friend of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting a friend at Hope House for about three years now. He is very happy with the service provided. The staff are very helpful and polite. The meals are excellent and he cannot be happier.
I couldn't ask for nicer staff, always happy to visit.
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Review from M O (Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living at Hope House, all the care staff are really good to me and I feel that this is now my home.
I like the management and can talk to them if I have a problem.
I love to join in all the activities and get out on trips when I can.
I really enjoy the food and we have plenty of choices.
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Review from Gary S (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad thinks this place is Ok. My dad says they look after him well. The food is good and he get plenty, the acts they put on are Ok and dad enjoys them
Staff are very friendly and dad enjoys living here.
Dad says the manager is very good and goes out of her way to help. The only thing that could
be improved is more carers.
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Review from James H (Brother of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff to be friendly, helpful and well trained. The home is in very pleasant surroundings across from a park and in the summer residents will often be taken to the park for some time outdoors. There are many activities available but my sister only makes use of only a few of these
preferring to stay in her room and her wishes are respected.
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Review from A D (Niece of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers so thoughtful and kind.
Good organised activities.
Nice communal room and conservatory.
Pretty gardens.
My aunt is very happy here.
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Review from Richard O (Son of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been delighted with Hope House ever since mum has been a resident.
I have consistently been impressed with the quality and professionalism of the staff.
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Review from Cyril R B (Son of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home (Hope House) excellent in every way it conducts itself. Staff are very helpful. The personal attention they give to my mother is excellent. The condition of the place itself is very good. It is a very well run place in all aspects - credit to management and staff.
Reply from Andrew Bradley-Gibbons, Regional Manager at Hope HouseThank you for this lovely review, your comments were greatly received by the staff.
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Review from Gordon H (Husband of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in various care homes over the last year. Plus, with spells in hospitals. She is at present doing quite well and settled.
Reply from Andrew Bradley-Gibbons, Regional Manager at Hope HouseThank you for your lovely review of Hope House.
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Review from Nikieta A (Granddaughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a pleasant welcome. Carers always looking after my grandad in a fab way.
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Review from J W (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has lived at Hope House since 2010, that is how long they have been promising to replace the windows. Thye have a lovely view of the park from the lounge but the glass is so bad you cannot see through it. My Mum's bedrooms windows are the same. The outside of the home looks scruffy and unloved.
It should be lovely with good views of the park as most residents don't go out. It looks very depressing from the inside. The then manager said the money was ready in January.
Reply from Andrew Bradley-Gibbons, Regional Manager at Hope HouseMany thanks for your feedback on Hope House, the plans for the windows to be replaced are being addressed and this was identified by us as a new provider when we acquired the home recently.
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Review from Patricia T (Sister of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so happy to have found this lovely place for my sister. I was delighted she asked to stay after her 6 week trial period. Everyone is so wonderful to her, the staff and the manager can't do enough for her. She loves the food and looks forward to meal times sitting with her 2 new friends at their
table. Above all, she feels safe from falling and her alarm bell is just by her side at night in her bed. I live a long way from here, near Southampton and when I leave here to go home, I will leave happy in the knowledge she's happy here!
Reply from Andrew Bradley-Gibbons, Regional Manager at Hope HouseThank you so much for this lovely review of Hope House.
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Review from Rosemary S (Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my care at Hope House, the manager is very loving and caring, the carers are brilliant, also the nurses. Nothing is too much trouble, the cleanliness all over is very good, and my needs are cared for when required. The food is good overall, in fact, I would tell everyone who needs care and respite
will get the best service in the world!
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Review from Cheryl C (Daughter of Resident) published on 14 March 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum spent 2 weeks at this nursing home.
I was very disappointed at the care she received. The home smelt of urine and when I went to visit my mum she had no underwear on and her hands were covered in her faeces.
I would not recommend this nursing home to anyone.
Reply from Janis McFarlane, Operations Director at Hope HouseWe are sorry that this has been the experience of the service delivered at the home. We value the feedback received and sincerely believe this enables continuous improvement. The concerns are being investigated, the findings and any actions that require to be taken will be communicated to the relative named.
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Review from Kathleen (Sister of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my sister almost daily and have always found her treatment and care very good. If I have any requests or questions the staff deal with them very well. They are always very civil and I am treated with the utmost respect from them all.
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Review from Shirley C (Daughter of Resident) published on 18 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad as been resident at Hope House since June 2015. The staff and management have always been very caring and helpful to both my dad and my family. Its a very friendly and clean nursing home I would highly recommend this nursing home to anyone.
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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Hope House is calculated as follows: ( (162 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 176 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Hope House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Cathy

Cathy Yates

Job Title: Home Manager

Cathy Yates leads our passionate team at Hope House, dedicated to ensuring the home delivers excellent nursing care whilst making sure all residents' wishes and needs are met. For Cathy and her team, the health, well-being, and happiness of our 'family' of residents is always the number one priority.


"What sets Hope House apart is our award-winning commitment to excellence and our beautiful location opposite Mercer Hall Park. We gather details from those who know residents best and communicate regularly with families to ensure care plans reflect personal wishes and the important finer details that matter most."


Cathy ensures that everyone at Hope House is respected as an individual, understanding that everyone's needs and preferences are different.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hope House to verify any information. View our terms and conditions. Hope House has an Enhanced Service - more info.