Hope House, Accrington, Lancashire
Hope House, Accrington, Lancashire
Hope House, Accrington, Lancashire

Hope House, a purpose built countryside facility based in Clayton Le Moors, is situated opposite the picturesque Mercer Hall Park, offering delightful views and residents an area they can enjoy walks and outside activities.

Hope House prides itself in offering a homely environment with tastefully decorated en-suite rooms, beautiful conservatory, TV lounge and a quiet lounge for residents to reminisce and enjoy quiet time.

Various activities take place within the home, ranging from gardening to bingo, afternoon tea and food tasting. Residents can also enjoy the mature gardens with their own flower beds and the home benefits from its own hair salon where residents can enjoy being pampered twice a week.

The service offers 24-hour residential and nursing care with a registered nurse on duty 24-hours a day and assistance from other professionals such as district nurses and opticians. The facility provides palliative and respite with precedence being placed upon dignity, respect and personal choice at all times.

Group: Larchwood Care

Person in charge: Rebecca Popa (Home Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 42

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hope House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Nov 2017

Residential/Nursing

Reviews

9.5 Hope House has a Review Score of 9.5 (9.518)

The Review Score of 9.5 (maximum of 10) for Hope House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Hope House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.518 for Hope House is calculated as follows: ( (157 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 226 Ratings = 4.518

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hope House is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hope House?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Hope House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • more

After a previous bad experience in a care home, it was a refreshing experience when my Dad came to Hope House. Both Dad and family were welcomed and well cared for. We could leave him at night reassured that he was safe and looked after. The staff are friendly, professional and efficient and nothing is too much trouble.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is friendly and comfortable with very kind, professional, caring staff. The home also has a very kind and helpful "handy man", nothing is too much trouble for him from fixing bird table, pictures, TV to chatting to residents. Staff listen to any help or advice you can offer about your relative.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After a bad experience in a previous care home, resulting in a lengthy hospital admission, my husband was transferred to Hope House. All the staff have shown infinite patience and understanding and I now feel I can relax and have confidence in leaving my husband in their care. Hope House is clean, safe and welcoming. I would definitely recommend Hope House to anyone needing special care.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Liked the friendly, homely atmosphere. Plenty of staff around all the time and very clean everywhere.
The person I came to visit seemed to have settled in well and looked contented

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been visiting a friend at Hope House for about three years now. He is very happy with the service provided. The staff are very helpful and polite. The meals are excellent and he cannot be happier.
I couldn't ask for nicer staff, always happy to visit.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy living at Hope House, all the care staff are really good to me and I feel that this is now my home.
I like the management and can talk to them if I have a problem.
I love to join in all the activities and get out on trips when I can.
I really enjoy the food and we have plenty of choices.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad thinks this place is Ok. My dad says they look after him well. The food is good and he get plenty, the acts they put on are Ok and dad enjoys them
Staff are very friendly and dad enjoys living here.
Dad says the manager is very good and goes out of her way to help. The only thing that could be improved is more carers.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have always found the staff to be friendly, helpful and well trained. The home is in very pleasant surroundings across from a park and in the summer residents will often be taken to the park for some time outdoors. There are many activities available but my sister only makes use of only a few of these preferring to stay in her room and her wishes are respected.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Carers so thoughtful and kind.
Good organised activities.
Nice communal room and conservatory.
Pretty gardens.
My aunt is very happy here.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have been delighted with Hope House ever since mum has been a resident.
I have consistently been impressed with the quality and professionalism of the staff.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find this home (Hope House) excellent in every way it conducts itself. Staff are very helpful. The personal attention they give to my mother is excellent. The condition of the place itself is very good. It is a very well run place in all aspects - credit to management and staff.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 26 Apr 2017:

Thank you for this lovely review, your comments were greatly received by the staff.

My wife has been in various care homes over the last year. Plus, with spells in hospitals. She is at present doing quite well and settled.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 24 Apr 2017:

Thank you for your lovely review of Hope House.

Always a pleasant welcome. Carers always looking after my grandad in a fab way.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has lived at Hope House since 2010, that is how long they have been promising to replace the windows. Thye have a lovely view of the park from the lounge but the glass is so bad you cannot see through it. My Mum's bedrooms windows are the same. The outside of the home looks scruffy and unloved. It should be lovely with good views of the park as most residents don't go out. It looks very depressing from the inside. The then manager said the money was ready in January.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 19 Apr 2017:

Many thanks for your feedback on Hope House, the plans for the windows to be replaced are being addressed and this was identified by us as a new provider when we acquired the home recently.

I feel so happy to have found this lovely place for my sister. I was delighted she asked to stay after her 6 week trial period. Everyone is so wonderful to her, the staff and the manager can't do enough for her. She loves the food and looks forward to meal times sitting with her 2 new friends at their table. Above all, she feels safe from falling and her alarm bell is just by her side at night in her bed. I live a long way from here, near Southampton and when I leave here to go home, I will leave happy in the knowledge she's happy here!

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 13 Apr 2017:

Thank you so much for this lovely review of Hope House.

I enjoy my care at Hope House, the manager is very loving and caring, the carers are brilliant, also the nurses. Nothing is too much trouble, the cleanliness all over is very good, and my needs are cared for when required. The food is good overall, in fact, I would tell everyone who needs care and respite will get the best service in the world!

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum spent 2 weeks at this nursing home.
I was very disappointed at the care she received. The home smelt of urine and when I went to visit my mum she had no underwear on and her hands were covered in her faeces.
I would not recommend this nursing home to anyone.

How likely would you be to recommend Hope House? Extremely Unlikely

Average Rating: 

 1.2 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Very Poor

Value for Money: Very Poor

Janis McFarlane, Operations Director at Hope House responded to this review on 14 Mar 2017:

We are sorry that this has been the experience of the service delivered at the home. We value the feedback received and sincerely believe this enables continuous improvement. The concerns are being investigated, the findings and any actions that require to be taken will be communicated to the relative named.

I visit my sister almost daily and have always found her treatment and care very good. If I have any requests or questions the staff deal with them very well. They are always very civil and I am treated with the utmost respect from them all.

How likely would you be to recommend Hope House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad as been resident at Hope House since June 2015. The staff and management have always been very caring and helpful to both my dad and my family. Its a very friendly and clean nursing home I would highly recommend this nursing home to anyone.

How likely would you be to recommend Hope House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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