Hope House, a purpose built countryside facility based in Clayton Le Moors, is situated opposite the picturesque Mercer Hall Park, offering delightful views and residents an area they can enjoy walks and outside activities.
Hope House prides itself in offering a homely environment with tastefully decorated en-suite rooms, beautiful conservatory, TV lounge and a quiet lounge for residents to reminisce and enjoy quiet time.
Various activities take place within the home, ranging from gardening to bingo, afternoon tea and food tasting. Residents can also enjoy the mature gardens with their own flower beds and the home benefits from its own hair salon where residents can enjoy being pampered twice a week.
The service offers 24-hour residential and nursing care with a registered nurse on duty 24-hours a day and assistance from other professionals such as district nurses and opticians. The facility provides palliative and respite with precedence being placed upon dignity, respect and personal choice at all times.
Group: Larchwood Care
Person in charge: Rebecca Popa (Home Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 42
Rooms with ensuite WC: 36
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hope House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Hope House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Hope House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.564 for Hope House is calculated as follows: ( (223 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 321 Ratings = 4.564
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hope House is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hope House has a Review Score of 9.6 (9.564) from 27 Reviews
Review submitted from a Postal Card by P S (Son of Resident) on Tuesday 1 May 2018. Relates to April 2018.
We were welcomed. Security was good. Staff pleasant and helpful. Clean.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by D F (Daughter of Resident) on Tuesday 1 May 2018. Relates to April 2018.
Staff so pleasant and helpful.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Barbara F (Respite Resident) with assistance of Daughter of Resident/Service User on Tuesday 24 April 2018. Relates to April 2018.
Came to Hope House for a few days while some work was being carried out in my home. I have been very happy staying here and have been extremely well looked after. All the staff have been fantastic and I would not hesitate to come here again should the need arise.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Jan M (Daughter of Resident) on Friday 26 January 2018. Relates to December 2017.
Very impressed with the activities during the week. Everything looking clean and tidy. Very impressed with the staff.
How likely would you be to recommend Hope House? Likely
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Review submitted from a Postal Card by G G (Son of Resident) on Wednesday 3 January 2018. Relates to October 2017.
I have no hesitation recommending Hope House. My father has been a happy resident for over a year. It's in a quiet location with pleasant gardens, facing a park. The rooms are nice with all essential facilities. The staff are cheerful and helpful at all times.
Cleanliness, personal care and onsite nursing are excellent and well managed.
Local GPs, Dentist and Opticians also attend when needed.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Nigel C (Son of Resident) on Thursday 21 December 2017. Relates to December 2017.
We have always found our father's care to be of the highest standard. This is my father's third home and by far the best. The staff are always friendly and very helpful.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Elizabeth H (Brother of Resident) on Monday 4 December 2017. Relates to November 2017.
Everyone makes us feel welcome and I like them interacting with the residents (the staff) and the games they play.
How likely would you be to recommend Hope House? Extremely Likely
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Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 04 Dec 2017:
Thank you for your lovely comments, I will ensure the staff are made aware.
Review submitted from a Website Submission by Kirsty G (Granddaughter of Resident) on Wednesday 29 November 2017. Relates to November 2017.
Hope House looked after my granddad in his final days this year and now look after my grandma who is bedbound after suffering a large stroke. The staff are amazing, my gran always looks settled and content, always clean and her room is perfect for what she needs. I couldn't ask for more from them and would recommend the home to anyone looking for caring and genuinely lovely staff.
How likely would you be to recommend Hope House? Extremely Likely
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Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 29 Nov 2017:
Thank you for your lovely comments, I will ensure that they are passed to the staff
Review submitted from a Postal Card by Catherine M (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
After a previous bad experience in a care home, it was a refreshing experience when my Dad came to Hope House. Both Dad and family were welcomed and well cared for. We could leave him at night reassured that he was safe and looked after. The staff are friendly, professional and efficient and nothing is too much trouble.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Jacqueline S (Wife of Resident) on Thursday 11 May 2017. Relates to April 2017.
The home is friendly and comfortable with very kind, professional, caring staff. The home also has a very kind and helpful "handy man", nothing is too much trouble for him from fixing bird table, pictures, TV to chatting to residents. Staff listen to any help or advice you can offer about your relative.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by V P (Wife of Resident) on Thursday 11 May 2017. Relates to May 2017.
After a bad experience in a previous care home, resulting in a lengthy hospital admission, my husband was transferred to Hope House. All the staff have shown infinite patience and understanding and I now feel I can relax and have confidence in leaving my husband in their care. Hope House is clean, safe and welcoming. I would definitely recommend Hope House to anyone needing special care.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Patricia C (Friend of Resident) on Tuesday 9 May 2017. Relates to April 2017.
Liked the friendly, homely atmosphere. Plenty of staff around all the time and very clean everywhere.
The person I came to visit seemed to have settled in well and looked contented
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by M B (Friend of Resident) on Tuesday 9 May 2017. Relates to April 2017.
I've been visiting a friend at Hope House for about three years now. He is very happy with the service provided. The staff are very helpful and polite. The meals are excellent and he cannot be happier.
I couldn't ask for nicer staff, always happy to visit.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by M O (Resident) on Tuesday 9 May 2017. Relates to April 2017.
I enjoy living at Hope House, all the care staff are really good to me and I feel that this is now my home.
I like the management and can talk to them if I have a problem.
I love to join in all the activities and get out on trips when I can.
I really enjoy the food and we have plenty of choices.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Gary S (Son of Resident) on Monday 8 May 2017. Relates to April 2017.
My dad thinks this place is Ok. My dad says they look after him well. The food is good and he get plenty, the acts they put on are Ok and dad enjoys them
Staff are very friendly and dad enjoys living here.
Dad says the manager is very good and goes out of her way to help. The only thing that could be improved is more carers.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by James H (Brother of Resident) on Tuesday 2 May 2017. Relates to April 2017.
I have always found the staff to be friendly, helpful and well trained. The home is in very pleasant surroundings across from a park and in the summer residents will often be taken to the park for some time outdoors. There are many activities available but my sister only makes use of only a few of these preferring to stay in her room and her wishes are respected.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by A D (Niece of Resident) on Thursday 27 April 2017. Relates to April 2017.
Carers so thoughtful and kind.
Good organised activities.
Nice communal room and conservatory.
Pretty gardens.
My aunt is very happy here.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Richard O (Son of Resident) on Wednesday 26 April 2017. Relates to April 2017.
Have been delighted with Hope House ever since mum has been a resident.
I have consistently been impressed with the quality and professionalism of the staff.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by Cyril R B (Son of Resident) on Wednesday 26 April 2017. Relates to April 2017.
I find this home (Hope House) excellent in every way it conducts itself. Staff are very helpful. The personal attention they give to my mother is excellent. The condition of the place itself is very good. It is a very well run place in all aspects - credit to management and staff.
How likely would you be to recommend Hope House? Extremely Likely
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Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 26 Apr 2017:
Thank you for this lovely review, your comments were greatly received by the staff.
Review submitted from a Postal Card by Gordon H (Husband of Resident) on Monday 24 April 2017. Relates to March 2017.
My wife has been in various care homes over the last year. Plus, with spells in hospitals. She is at present doing quite well and settled.
How likely would you be to recommend Hope House? Extremely Likely
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Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 24 Apr 2017:
Thank you for your lovely review of Hope House.
Review submitted from a Postal Card by Nikieta A (Granddaughter of Resident) on Friday 21 April 2017. Relates to April 2017.
Always a pleasant welcome. Carers always looking after my grandad in a fab way.
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Postal Card by J W (Daughter of Resident) on Wednesday 19 April 2017. Relates to April 2017.
My Mum has lived at Hope House since 2010, that is how long they have been promising to replace the windows. Thye have a lovely view of the park from the lounge but the glass is so bad you cannot see through it. My Mum's bedrooms windows are the same. The outside of the home looks scruffy and unloved. It should be lovely with good views of the park as most residents don't go out. It looks very depressing from the inside. The then manager said the money was ready in January.
How likely would you be to recommend Hope House? Extremely Likely
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Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 19 Apr 2017:
Many thanks for your feedback on Hope House, the plans for the windows to be replaced are being addressed and this was identified by us as a new provider when we acquired the home recently.
Review submitted from a Postal Card by Patricia T (Sister of Resident) on Thursday 13 April 2017. Relates to April 2017.
I feel so happy to have found this lovely place for my sister. I was delighted she asked to stay after her 6 week trial period. Everyone is so wonderful to her, the staff and the manager can't do enough for her. She loves the food and looks forward to meal times sitting with her 2 new friends at their table. Above all, she feels safe from falling and her alarm bell is just by her side at night in her bed. I live a long way from here, near Southampton and when I leave here to go home, I will leave happy in the knowledge she's happy here!
How likely would you be to recommend Hope House? Extremely Likely
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Andrew Bradley-Gibbons, Regional Manager at Hope House responded to this review on 13 Apr 2017:
Thank you so much for this lovely review of Hope House.
Review submitted from a Postal Card by Rosemary S (Resident) on Thursday 13 April 2017. Relates to April 2017.
I enjoy my care at Hope House, the manager is very loving and caring, the carers are brilliant, also the nurses. Nothing is too much trouble, the cleanliness all over is very good, and my needs are cared for when required. The food is good overall, in fact, I would tell everyone who needs care and respite will get the best service in the world!
How likely would you be to recommend Hope House? Extremely Likely
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Review submitted from a Website Submission by Cheryl C (Daughter of Resident) on Monday 27 February 2017. Relates to December 2016.
My mum spent 2 weeks at this nursing home.
I was very disappointed at the care she received. The home smelt of urine and when I went to visit my mum she had no underwear on and her hands were covered in her faeces.
I would not recommend this nursing home to anyone.
How likely would you be to recommend Hope House? Extremely Unlikely
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Janis McFarlane, Operations Director at Hope House responded to this review on 14 Mar 2017:
We are sorry that this has been the experience of the service delivered at the home. We value the feedback received and sincerely believe this enables continuous improvement. The concerns are being investigated, the findings and any actions that require to be taken will be communicated to the relative named.
Review submitted from a Postal Card by Kathleen (Sister of Resident) on Wednesday 11 May 2016. Relates to April 2016.
I visit my sister almost daily and have always found her treatment and care very good. If I have any requests or questions the staff deal with them very well. They are always very civil and I am treated with the utmost respect from them all.
How likely would you be to recommend Hope House? Likely
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Review submitted from a Website Submission by Shirley C (Daughter of Resident) on Wednesday 3 February 2016. Relates to January 2016.
My dad as been resident at Hope House since June 2015. The staff and management have always been very caring and helpful to both my dad and my family. Its a very friendly and clean nursing home I would highly recommend this nursing home to anyone.
How likely would you be to recommend Hope House? Extremely Likely
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