Birch Green Care Home

I go in daily to visit my husband, the staff are all hard working and are constantly looking after the residents. The cleaning staff are always cleaning and all the beds are changed daily. If there is a problem you only have to mention it to a member of staff and you know it will be dealt with

All staff are friendly, helpful, kind and caring, not just towards residents but with their families too, making the atmosphere like one big happy family. Thank you everyone, you are all fantastic!

My Mum always made it clear that she never wanted to live in a care home, however the time came when it was impossible for her to stay in her own home safely. My Mum has been at Birch Green for a couple of months now and I have seen her become more mobile, eating well, in a daily routine, well cared for, joining in with social activities, smiling and laughing with new friends. None of this was possible in her own home, where her world had become a small and frightening place. Having chatted to the staff, I find everyone very approachable and professional. My anxiety levels have come right down knowing she is in Birch Green and I am pleased she is comfortable and well-cared for. I thought I would see this as 'end of life', but visiting my Mum in Birch Green and seeing the social posts, my perspective has changed and I now see this as 'a new stage of life' to be savoured.

Mum after 4 months has finally settled and the unique things Birchgreen do for residents is unbelievable. I can't thank them enough, for anyone who wants an extended family, this is the place to trust your loved ones to. Residents are treated with care and respect, I will also say love as I've seen it myself. Thank you forever grateful xx

Just want take time to write another review, for all the staff at Birch Green care home , they do an outstanding job of looking after my dad . The nurses, carers, the housekeeping headed by Claire is outstanding , everything is absolutely spotless. It's a great comfort knowing how well he's getting looked after and he has a spotless comfortable room to stay in

I can not fault Birch Green in any way they have been amazing with my mum since day one

The grounds are well kept, it is a lovely area to sit and enjoy a visit with my mum

My mum struggles to understand some of the young male bank staff, as some speak very poor English.

Mum is very happy living at Birch Green.

My aunt has been in Birch Green for almost three years now and she is so happy here and always has been. The Staff are brilliant with her and nothing is too much trouble for them. In those three years I have never had a problem that wasn't dealt efficiently and with great care for my aunt's welfare. I can't thank everyone enough. I have peace of mind that my aunt is in a safe place.

It is sad for Dad to be in a care home, but I feel Birch Green staff make it a better experience for him. We feel he is cared for well.

My mum has vascular dementia and we have witnessed a steady decline over recent years. I work in primary care and have been looking for a care home for quite a while, knowing that there would come a time when we could no longer, as a family, provide the care that mum needed. I have been very impressed with the care and compassion that all staff provide to my mum and all of the other residents. I know that I have chosen the best care home. Thank you Birch Green !

My experience of the nursing home from when my sister entered is that all the staff are extremely courteous, welcoming and very helpful and friendly. Extra attention is paid to resident's with lots of photos of friends and loved ones at special events over the year. The residents all appear to be treated with great care and dignity.

Birch Green Care Home has looked after my husband with dementia from when I became too ill to continue. He was treated with dignity and respect and settled in well. The staff were so welcoming, kind and compassionate. I cannot thank them enough for the care they have given. My husband enjoyed the varied activities and we thought the food was excellent. He was living in Birch Green for almost 18 months until he passed away recently.

The home is spotless and my father is always clean and comfortable when I visit.

My mum was admitted to respite in July by managers, and they were literally like angels in a time of extreme distress in the family, but especially Mum. She has a number of health conditions but has vascular dementia, which is deteriorating very quickly, and decreasing mobility from a non-healing leg ulcer. The home has helped her in every possible way when other services have let us down. Every member of staff has been so lovely, caring and professional. The home is friendly and has amazing facilities, but more than anything, it makes the residents feel safe and loved. Thank you.

I cannot thank the staff enough for the understanding and care received. Sadly he died on the 21st of April with both myself and his sons by his side.

Birch Green is an excellent example of how caring for elderly people should be done.

I visited Birch Green with my friend whose relative is in the care home. It was on the afternoon of the afternoon tea on 1st April for all residents. The rooms were set up just like a lovely cafe, with cake stands etc. on every table. There was a singer successfully getting residents to join in. All of the staff were amazing in interacting with residents and guests as well as dancing with residents. The atmosphere was wonderful and the care I witnessed exemplary. Thank you, I felt very emotional when I left.

Mum was well looked after in Birch Green. She enjoyed her little chats with her carers and the domestic team, her personal care was always taken care of. Information and updates always available. As a family we can only thank the team for their kindness and care during Mum's stay. Mum sadly passed away on 24th December 2023. Thank you all for caring.