Birch Green Care Home

Birch Green Care Home had availability when we hit a crisis point in our care provision for Mum recently and were incredibly helpful and supportive during what was, for us, a traumatic decision to place her for respite. We were shown an immaculately clean room by friendly and caring staff and met with kindness throughout. There was a tangible feeling of care being provided to all residents by all staff. Mum’s improvement in mood, mobility, interaction and general well-being has been such that we realise we are unable to provide the level of stimulation and 24-hour care in a safe environment that she is experiencing at Birch Green and have taken the decision to extend her stay indefinitely.

All of the staff have provided exceptional care, support and affection to my mother who has been in the nursing home since July 2023. The family are so thankful for how comfortable they made her feel and nothing was ever too much trouble. They arranged for us to celebrate our parents platinum wedding anniversary in the home we could not have asked for more. We highly recommend Birch Green Care Home.

Our dad was only a resident for 9 days before he sadly passed away. The care and compassion he (and us) were shown was second to none. Nothing was too much trouble for the staff. As a family, we will be forever grateful for the love and care Dad was given for those last difficult days. The staff are amazing.

My father-in-law has recently become a resident of Birch Green Care Home. As a family, we were concerned that he might not settle in or like it there. However, we had nothing to worry about. He has settled in very well. The home is lovely. It is very clean and all the staff are very friendly and helpful. I would not hesitate in recommending the care home to other would-be users. Thank you for everything you do.

On value for money, the score could have been selected as excellent, but do believe the state should provide for all. It's not a reflection of Birch Green, which is good value.

Birch Green Care Home and all the staff are truly amazing. My mother has been there for many years and is looked after incredibly well, despite the fact that she is very difficult with lots of challenging behavioural issues. The team, led by the general manger and team leader, are professional at all times and are also patient, kind and understanding in whatever situation arises. In addition, they liaise with residents' families so that the best decisions are made for everyone involved. I wouldn’t hesitate in recommending this wonderful home to anyone who is looking for top-class care for a relative or friend.

Since my brother-in-law was in the care of Birch Green Nursing Home they have looked after him with professional standards. Good staff all round clean and tidy, a good place for all residents.

My brother was a resident at Birch Green Care Home for the past four years. He passed away in October after a month in the hospital. The management and staff were amazing. My brother had Alzheimer's and could be aggressive and difficult to cope with but this never phased the staff he was treated with dignity and respect and very well cared for. I would not hesitate to recommend this care home and thank them sincerely for everything they did for my brother. An amazing team!

The staff know all the residents by name and provides personal, kind care. They are patient, considerate and understanding. All our family feel embraced and included in the care of my husband. We are much more comfortable with the situation because he is looked after so well.

Staff are all very approachable and will deal with any issues quickly. Staff work very hard at all levels.

My husband had been at Birch Green Care Home for just over four years. Throughout his stay, he received the utmost care and attention. Staff show love, care, dignity and privacy at all times. Could not ask for better care for my husband who could be challenging at times. They carried out all duties with patience during the Covid episode. They carried out all usual duties with care and compassion. I can only thank all staff from the bottom of my heart.

Thank you everyone you are all angels x

This care home is excellent

My mum has been cared for well and is happy at Birch Green, the staff are friendly and welcoming to our family. The activities team go out of their way to support visits extremely well. Wonderful care home and staff.

I find the home exceptionally caring towards my nan, she never suffers or wants for anything. She is well looked after, cared for and comfortable. She is happy always. Staff are very approachable and I have never had an issue but I feel if I did, it would be dealt with.

I have seen much improvement in the cleanliness of both my brother and his room in the past 12 months. Due to the fact that we live abroad for six months of the year, I can only comment on how I have seen the improvement over such a period of time. In terms of his personal care, this is also much improved.

Friendly and supportive staff, always approachable when we visit. Mum seems to have a good relationship with the staff. The rooms are always clean and tidy. Now that the restrictions are not as tight, activities are starting to take place, which I think is a great thing for residents and staff. Our family is always kept up to date with mum's condition. One suggestion from me would be some sort of family portal, so I could log in to see how mums day has been, so when I visit (or from home) I can see how she's been etc.

We have our mum living at Birch Green Care Home and cannot express how much love and care that she is receiving. Our mum's needs are being met and we know that Birch Green Care Home staff go above and beyond to take care of her. It also gives the family peace of mind she is being well cared for.

Mum was only there for three weeks, she had terminal cancer. The kindness and compassion shown to Mum and all her family were exceptional. The staff are fabulous, and we cannot thank them enough for all they did for Mum and ourselves.

Excellent care from all members of staff. Food and drinks are always nourishing and palatable.